HP Pavilion Media Center m7500 PC Troubleshooting and Maintenance Guide
HP Pavilion Media Center m7500 - Desktop PC Manual
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- HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 1
PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP Windows are U.S. registered trademarks of Microsoft Corporation. HP supports lawful use of technology and does not endorse or - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 3
Table of Contents PC Maintenance 1 Creating Data Backup Discs 1 Creating System Recovery Discs 1 Removing Unused Drive Errors 2 Understanding Hard Disk Drive Space 2 Recommended Maintenance Schedule 3 Troubleshooting PC Problems 4 Audio ...4 Video ...5 CD and DVD Drives 5 Display (Monitor 7 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 4
Repairing Software Problems 15 Software Repair Overview 15 Restarting Your PC 15 Turning Off Your PC 15 Updating Drivers 16 Microsoft System Restore 16 Application and Driver Recovery Discs 19 Running System Recovery from the Hard Disk Drive 19 iv PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 5
This section includes information about tasks you can perform to help ensure the trouble-free operation of your PC, and to ease the recovery of important information on your PC should problems arise in the future. Creating Data Backup Discs You can use the CD or DVD burning software included - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 6
Log on to Windows. When the Desktop message appears, click Yes to PC. Understanding Hard Disk Drive Space HP PCs with the Windows XP operating system preinstalled may appear to have a hard disk drive smaller than what is stated in the product specifications PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 7
• For detailed cleaning instructions, go to http://www.hp.com/ support select your country/region and language, search on your PC model number, and then search on the keyword cleaning. Optimize your browser • Delete cookies. • Delete cache. • Delete history files. Clean up the desktop • Delete or - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 8
Troubleshooting PC Problems This section contains a series of tables that describe possible solutions to problems that may occur when using your PC. Each table contains: • Symptoms that describe the sign or warning message for the type of problem. • Possible solutions that describe what you should - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 9
. Turn on your PC, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click Start and then My Computer. 2 Right-click the CD or DVD drive you want to open. 3 Select Eject from the menu. PC Troubleshooting and Maintenance Guide 5 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 10
up and centered in the tray. Verify that you are using the correct disc type (media) for the PC, but you cannot create a music DVD to be played in a home CD player. Convert .mp3 or .wma audio files to .wav or .cda music files before burning them to a disc. 6 PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 11
program such as WinDVD. Some video files may be viewed on a PC, but not on a home DVD video player. Display (Monitor) In desktop, and then select Properties. 2 Select the Settings tab. 3 Drag the Screen Resolution slider to adjust the resolution as needed. PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 12
On button for 5 or more seconds to turn off the PC. Then, press the On button. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Hardware Installation Symptom Possible solution A new - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 13
to the problem device and instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. Internet Access Symptom Possible solution I cannot connect to the Internet. Verify Internet settings, or contact your Internet Service - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 14
the Device usage area, verify the modem is enabled. 7 If there are further problems, click the Troubleshoot button, and follow the onscreen instructions. Note that Web pages do not always load as quickly as files stored on your PC. Web pages may also load slowly if there is a high demand for the Web - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 15
by using the mouse, reconnect the keyboard to the back of your PC, and then turn on your PC. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Keyboard Print button does not work. Use - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 16
the old memory to return your PC to its original state. Refer to the Upgrading and Servicing Guide for instructions. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Reseat drive - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 17
by using the Control Panel. If the problem persists, replace the battery. See the Upgrading and Servicing Guide for replacement instructions. Performance Symptom Applications and files take Remove or the Remove button. Follow the onscreen instructions. PC Troubleshooting and Maintenance Guide 13 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 18
card. Make sure the memory card is one of the supported types: CompactFlash (1, 2, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or XD. Make sure the of isopropyl alcohol. Replace the memory card if necessary. 14 PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 19
information. This may eliminate some problems that can remain after performing a restart. To turn off your PC: 1 Close all open programs and windows. 2 Click Start. 3 Choose Turn Off Computer. 4 Click Turn Off. 5 Start your PC by pressing the On button. PC Troubleshooting and Maintenance Guide 15 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 20
the HP Application Recovery program (select models only). NOTE: To ensure your PC includes the program, perform steps 3 through 5 of the following procedure. If HP Application Recovery is listed in the PC Help & Tools folder, your PC includes the program. 16 PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 21
drive, you will see only the Full System Recovery option. NOTE: If your PC includes an HP Personal Media Drive (select models only), you must remove it before starting the System Recovery program recovery discs, perform the procedure in the next section. PC Troubleshooting and Maintenance Guide 17 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 22
. To create or start the Recovery Tools CD: 1 Click Start. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click HP PC Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place. 18 PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 23
HP Personal Media Drive if your PC includes one. 6 Press the On button to turn on the PC. 7 The PC starts the recovery from the recovery disc. Follow the onscreen instructions if the PC is responding • Starting System Recovery if the PC is not responding PC Troubleshooting and Maintenance Guide 19 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 24
purchase. Be sure to back up any data that you want to keep onto a removable disc. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. 20 PC Troubleshooting and Maintenance Guide - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 25
PC Troubleshooting and Maintenance Guide 21 - HP Pavilion Media Center m7500 | PC Troubleshooting and Maintenance Guide - Page 26
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PC Troubleshooting and Maintenance Guide