HP Pavilion TouchSmart 11z-e000 HP Pavilion TouchSmart 11 Notebook PC - Mainte
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- HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 1
HP Pavilion TouchSmart 11 Notebook PC Maintenance and Service Guide - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2013 Document Part Number: 729867-001 Product notice This guide describes features that - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 4
iv Safety warning notice - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 5
...6 Keys ...7 Lights ...8 TouchPad ...9 Left side ...10 Right side ...11 Bottom ...12 3 Illustrated parts catalog 13 Locating the serial number, product replacement procedures preliminary requirements 21 Tools required ...21 Service considerations ...21 Plastic parts ...21 Cables and connectors - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 6
RTC battery ...35 Display assembly ...37 Power connector cable 40 Bottom cover ...42 Power button board 44 TouchPad button board 46 Media card reader board 48 Fan ...49 Monitor connector board 51 System board ...53 Heat sink ...55 Speakers ...57 7 Using Setup Utility (BIOS) and HP PC Hardware - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 7
(select models only 70 Using HP Recovery media to recover 70 Changing the computer boot order 70 Removing the HP Recovery partition 71 10 Power cord set requirements 72 Requirements for all countries 72 Requirements for specific countries and regions 72 11 Recycling ...74 Index ...75 vii - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 8
viii - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 9
Chipset Graphics Panel Memory Description HP Pavilion TouchSmart 11 Notebook PC AMD® A6-1450 1.40 an AMD A4-1250 processor Support for DX11, HD decode, and HDMI 11.6-in (1366×768), high- Supports low-voltage differential signaling (LVDS) One customer-accessible/upgradable memory module slots Support - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 10
for the following hard drives: ● 500-GB, 5400-rpm, 7.0-mm ● 320-GB, 5400-rpm, 7.0-mm Support for external DVD±RW Double-Layer with SuperMulti Drive only Integrated HP TrueVision webcamera: HD (1280×720 by 30 frames per second), fixed (no tilt), with activity light Single digital microphone with - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 11
● 65-W HP Smart AC adapter (non-PFC, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) Support for a 3-cell, 36-Wh, 3.20-Ah, Li-ion battery Support for security cable lock Preinstalled: Windows 8 End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Memory ● Service cover - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 12
networks (WLANs). NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable, purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). On: The webcamera is in use. - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 13
Item Component Description (4) HP TrueVision HD Webcamera Records video, captures still photographs, and Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 14
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 15
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Returns you to the Start screen from an open app - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 16
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 17
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 9 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 18
data from and writes data to memory cards such as Secure Digital (SD) memory cards. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 19
jack does not support optional microphone-only guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using battery - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 20
(1) Component Service cover (2) Battery lock latch (3) Battery bay (4) Battery release latch support through Help and Support. From the Start screen, type h, and then select Help and Support. Locks the battery into the battery bay. Holds the battery. Releases the battery from the battery - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 21
3 Illustrated parts catalog Locating the serial number, product number, and model number You may need the information shown in the following illustration when you travel internationally or when you contact support. Locating the serial number, product number, and model number 13 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 22
Computer major components 14 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 23
Item (1) (2) (3) (4a) (4b) (5) (6) (7) (8) Component 11.6-inch, AG, SVA, LED TouchScreen display assembly (includes webcamera/microphone module and wireless antenna cables) Keyboard/top cover (includes keyboard cable and TouchPad): For use - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 24
Item (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number Equipped with an AMD A6- drive bracket, hard drive 731424-001 connector cable, and screws) 3-cell, 36-Wh, 3.20-Ah, Li-ion battery 729892-001 Service cover 737253-001 16 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 25
Mass storage devices Item (1) (2a) (2b) (3) Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 7.0-mm 645193-001 Hard Drive Hardware Kit, includes: 731424-001 Hard drive - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 26
Miscellaneous parts Component AC adapter 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Denmark For use in Europe For - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 27
HP Smart AC adapter (non-PFC, 4.5-mm) 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 729892-001 3-cell, 36-Wh, 3.20-Ah, Li-ion battery Speaker Kit (includes left and right speakers and cables) 730892-001 11.6-inch, AG, SVA, LED TouchScreen display assembly 730893-001 System board - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 28
Fan (includes cable and cowling) 731424-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 737253-001 Service cover (includes 2 rubber feet) 738824-001 RTC battery (includes cable and double-sided adhesive) 20 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 29
the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations pressure only at the points designated in the maintenance instructions. Tools required 21 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 30
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 31
electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Grounding guidelines 23 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 32
strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. ● Keep - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 33
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 34
. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating the serial number, product - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 35
: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 36
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27). Remove the service cover: 1. Lift up on the rear edge of the service cover (1) until the left and right sides detach from the computer. 2. Remove the - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 37
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). Remove the hard drive: 1. Disconnect the hard drive connector cable (1) from the system - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 38
4. Remove the hard drive. 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM3.0×3.25 screws (2) that secure - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 39
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). Component - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 40
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 2. - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 41
problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps the battery (see Battery on page 27). 5. Remove the service cover (see Service cover - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 42
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 43
devices from the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Release the RTC battery cable (2) from the routing channel built into - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 44
3. Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom cover by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 45
Display assembly Description 11.6-inch, AG, SVA, LED TouchScreen display assembly (includes 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). Remove the display assembly: 1. Remove - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 46
(2) and routing channel built into the bottom cover. 6. Disconnect the display panel cable (3) from the system board. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 47
7. Release the display panel cable from the retention clips (4) and routing channel built into the bottom cover. 8. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that secure the display assembly to the computer. 9. Open the display hinges (3) as far as they - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 48
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). Remove the power connector cable: 1. Remove the two Phillips PM2.0×5.5 screws (1) and the - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 49
5. Release the power connector (6) from the clips and mold built into the bottom cover. 6. Remove the power connector cable. Reverse this procedure to install the power connector cable. Component replacement procedures 41 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 50
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27). 5. Remove the service cover (see Service cover on page 28). 6. Disconnect the RTC battery cable from the system board (see RTC battery on page 35). 7. Remove the display assembly (see Display - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 51
3. Release the ZIF connector (3) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. 4. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover. Component replacement procedures - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 52
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Display assembly (see Display assembly on page 37) c. Bottom cover (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 53
3. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Component replacement procedures 45 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 54
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Display assembly (see Display assembly on page 37) c. Bottom cover (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 55
4. Remove the TouchPad button board (4) and cables. Reverse this procedure to install the TouchPad button board. Component replacement procedures 47 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 56
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Display assembly (see Display assembly on page 37) c. Bottom cover (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 57
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Display assembly (see Display assembly on page 37) c. Bottom cover (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 58
4. Remove the fan (4). Reverse this procedure to install the fan. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 59
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Display assembly (see Display assembly on page 37) c. Bottom cover (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 60
3. Remove the monitor connector board (3) and cable. Reverse this procedure to install the monitor connector board. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 61
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Hard drive (see Hard drive on page 29) c. Display assembly (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 62
the top cover. 5. Lift the left side of the system board (2) until it rests at an angle. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 63
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Hard drive (see Hard drive on page 29) c. Display assembly (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 64
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it 56 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 65
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 27), and then remove the following components: a. Service cover (see Service cover on page 28) b. Hard drive (see Hard drive on page 29) c. Display assembly (see - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 66
secure the speakers to the bottom cover. 2. Remove the speakers (3). Reverse this procedure to install the speakers. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 67
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 68
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 69
a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 70
8 Specifications Computer specifications Metric U.S. Dimensions Width 29.0 cm 11.4 in Depth 21.7 cm 8.5 in Height 2.2 cm 0.9 in Weight 1.5 kg 3.7 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W Temperature Operating 5°C to 35°C - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 71
(typical read, including setting) Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 63 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 72
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 73
and all hardware-related drivers and software, but system diagnostics). You can also manually create a system restore point Help and Support. From the Start screen, type h, and then select Help and Support. 3. reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 74
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 75
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 76
the HP Recovery Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 77
3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 78
as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 79
drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 80
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 81
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 82
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 74 Chapter 11 Recycling - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 83
-out jack 11 B battery removal 27 spare part number 16, 19, 27 battery bay 12 battery lock latch 12 battery release latch 12 bottom components 12 bottom cover removal 42 spare part number 16, 19 spare part numbers 42 button components 6 buttons power 6 TouchPad 9 C cables, service considerations 22 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 84
ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R rear corner cover removal 37 spare part number 16, 38 removal/replacement procedures 26, 35 right-side components 11 RJ45 jack 11 RTC battery removal 35 spare part number 16, 20 - HP Pavilion TouchSmart 11z-e000 | HP Pavilion TouchSmart 11 Notebook PC - Mainte - Page 85
button board removal 46 spare part number 15, 20, 46 TouchPad components 9 TouchPad zone 9 transporting guidelines 24 U USB port 10, 11 V vents 10 video, product description 2 W webcamera light 4 webcamera, location 5 Windows key 7 wireless antenna, location 4 wireless light 8 wireless, product
HP Pavilion TouchSmart 11 Notebook PC
Maintenance and Service Guide