HP Pavilion TouchSmart 15-b100 HP Pavilion Sleekbook 15 and HP Pavilion Ultrab
HP Pavilion TouchSmart 15-b100 Manual
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HP Pavilion TouchSmart 15-b100 manual content summary:
- HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 1
HP Pavilion Sleekbook 15 and HP Pavilion Ultrabook 15 Maintenance and Service Guide - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 4
iv Safety warning notice - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 5
...13 Bottom ...14 3 Illustrated parts catalog 15 Service label ...15 Computer major components 16 Display assembly subcomponents 21 Miscellaneous parts ...22 Sequential part number listing 23 4 Removal and replacement procedures 29 Preliminary replacement requirements 29 Tools required ...29 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 6
Display panel ...36 Keyboard ...39 Top cover ...43 Power button board 46 Hard drive ...47 USB board/Audio jack 50 WLAN module ...51 System board ...54 Memory module ...59 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 7
specifications 86 Hard drive specifications ...86 8 Windows 8 Backing up, restoring, and recovering 88 Creating recovery media and backups 88 Creating HP Recovery media 89 Restore and recovery ...90 Using Windows Refresh for quick and easy recovery 91 Remove everything and reinstall Windows 91 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 8
viii - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 9
description Category Product Name Processors Chipsets Graphics Description HP Pavilion Sleekbook 15 HP Pavilion Ultrabook 15 3rd Generation Intel® Core™ i5 processors: models with Pentium or Celeron processors Supports HD Decode, DX11, and HDMI Supports Optimus (for use with computer models - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 10
for Linux Ubuntu) ● GeForce GT630M with 1 GB of dedicated video memory (128 MB × 16 DDR3 @ 900 MHz × 4 PCs); 64 bit (no support for Linux Ubuntu) 39.6 cm (15.6 in), high-definition (HD), white lightemitting diode (WLED), SVA BrightView (1366×768) display: ● Typical brightness: 200 cd/m2 (nits) ● All - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 11
hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses Serial ATA (SATA) HP 3D Drive Guard support Intel Smart Response Technology support for use with computer models with Intel Core processors Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 12
Adapter (select models only) ● Ralink RT5390R 802.11 b/g/n 1×1 WiFi √ (select models only) External HP Multi-Format Digital Media Reader slot with push- √ media card push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 13
charge Security Security cable slot Intel AT-p Ready support Operating system Preinstalled: ● Windows 8 Professional 64 bit ● Windows 8 Standard 64 bit ● FreeDOS 1.0 ● Ubuntu Linux Serviceability End-user replaceable parts: ● Keyboard ● AC Adapter ● Battery Intel HM77 UMA Intel HM70 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 14
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 15
AC adapter light (9) Power connector Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 16
an optional USB 2.0 device. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. The jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 17
networks (WLANs). (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 18
Top TouchPad Component (1) TouchPad light (2) TouchPad on/off button (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on or off. Moves the on-screen pointer and selects or activates - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 19
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light (5) TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 20
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (disabled by default). ● When the computer is in the Sleep state, press the - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 21
Keys Component (1) esc key (2) fn key (3) Operating system key (4) Action keys (5) Windows applications key (6) num lock key (7) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 22
Bottom Component (1) (2) Battery bay Battery lock (3) Vents (4) (4) Battery release latch Description Holds the battery. Locks and unlocks the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 23
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period the alphanumeric identifier needed to locate documents, drivers, and support for models only) the computer. Service label 15 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 24
39.6 cm (15.0 in), high definition (HD), WLED, SVA BrightView display assembly. The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page 21. Keyboard, black finish (includes keyboard cable): 16 Chapter - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 25
Item Component ● For use in Canada ● For use in France ● For use in Germany ● For use internationally ● For use in Israel ● For use in Latin America ● For use in the Nordic Regions ● For use in Portugal ● For use in Saudi Arabia ● For use in South Korea ● For use in Spain ● For use in - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 26
Item Component (6) System board (includes replacement thermal material): For use with computer models with Intel processors and UMA graphics: For use with computer models with HM77 chipsets and i5-3317U processors: ● - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 27
Item Component ● For Windows 8 Standard ● For FreeDOS 1.0 or Ubuntu Linux For use with computer models with HM77 chipsets and i3-U processors: ● For Windows 8 Professional ● For Windows 8 Standard ● For FreeDOS 1.0 or Ubuntu Linux For use with computer models with Intel processors and discrete - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 28
4 GB 641369-005 ● 2 GB 652972-005 Heat sink (includes replacement thermal material): ● Heat sink for computer models with switchable discrete graphics 697916 models with Intel Core processors, not 698524-001 supported on Ubuntu Linux) mSATA solid-state drive, 24 GB (for computer - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 29
Item (13) (14) (15) (16) (17) (18) (19) (20) Component Spare part number ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select 690020-005 models only) ● Ralink - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 30
Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Display Hinge Kit (includes left and right display hinges and brackets) 35.6 cm (15.6 in), HD, WLED, SVA BrightView display panel Webcam/microphone module Antenna Kit (includes left and right wireless antenna cables and transceivers) Display - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 31
Component Optional external optical drive, not illustrated, (includes bezel and bracket): ● DVD±RW Super Multi Double-Layer Combination Drive Screw Kit (not illustrated) Thermal Material Kit Spare part number 659940-001 701689-001 680571-001 Sequential part number listing Spare part number 490371 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 32
(includes replacement thermal material) RTC battery mSATA solid-state drive, 32 GB (for use with computer models Intel Core processors, not supported on Ubuntu Kit (includes left and right display hinges and brackets) Keyboard with black finish for use in the United States (includes cable) - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 33
701684-271 701684-281 701684-291 701684-A41 701684-AB1 701684-AD1 701684-B31 701684-BA1 701684-BB1 701684-BG1 701684-DB1 701684-DH1 Description Keyboard with black finish for use in the United Kingdom (includes cable), for use with computer models with Intel processors only - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 34
-501 701694-601 701696-001 701696-501 701696-601 701697-001 701697-501 701697-601 701699-001 701699-501 701699-601 701700-001 Description Keyboard with black finish for use in the Czech Republic (includes cable), for use with computer models with Intel processors TouchPad button board Power button - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 35
Spare part number 701700-501 701700-601 701702-001 701702-501 701702-601 701703-001 701704-001 701945-001 703075-001 703714-001 703714-501 703714-601 707750 707767-001 712793-001 712793-501 712793-601 712794-001 712794-501 712794-601 712795-001 712795-501 712795-601 Description For use only with - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 36
and 2 GB of dedicated video memory for Windows 8 Professional mSATA solid-state drive, 24 GB (for computer models with Intel Core processors, not supported on Ubuntu Linux) Base enclosure (for use in Japan) Processor for use with UMA computer models with HM77 chipsets. i3-2375M processors, and 1 GB - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 37
removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 38
, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. 30 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 39
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 40
properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact inserting or removing connectors or test equipment. 32 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 41
mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Component replacement procedures This chapter provides removal and replacement procedures. There may be as many as 79 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 42
. 1. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery release latch locks into place. 34 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 43
2. Reset the battery release lock (2) to the locked position. Component replacement procedures 35 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 44
the locations illustrated below. Display panel Description Display bezel 39.6 cm (15.0 in), HD, WLED, SVA BrightView display panel Display cable Spare part of each screw and screw lock size and location during removal and replacement. Before removing the display panel, follow these steps: 1. Shut - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 45
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). NOTE: To replace the entire display assembly, additional steps are required (see Display Assembly on page 73). Remove the panel: 1. Remove the plastic screw covers (1) and - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 46
4. Remove the four Phillips screws for the display panel. 5. Move the panel toward the keyboard (1). NOTE: Support the display panel as you lean the panel forward. 6. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. 7. Disconnect the display - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 47
spare part kit includes a keyboard cable. Description Black keyboard: ● For use in Canada ● For use in France ● For use in Germany ● For use internationally ● For use in Israel -211 701684-251 701684-261 701684-271 701684-A41 701684-BA1 701684-BG1 701684-FL1 Component replacement procedures 39 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 48
IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the keyboard, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 49
. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the computer. 3. Turn the computer right-side up with the front - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 50
4. Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. 42 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 51
cable is attached, and then disconnect the keyboard cable (3) from the system board. 6. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description Ruby red top - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 52
(see Keyboard on page 39). Remove the top cover: 1. Remove the five Phillips screws that secure the top cover to the base enclosure. 2. Disconnect the power button cable (1) and the TouchPad cable (2). 3. Close the display and turn the computer upside down. 44 Chapter 4 Removal and replacement - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 53
. 5. Turn the computer over and open the display. 6. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 54
lock size and location during removal and replacement. Before removing the power button board, the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top power button cable out from the guides (3) to remove the power button board. Reverse this - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 55
note of each screw and screw lock size and location during removal and replacement. Before removing the hard drive, follow these steps: 1. Shut down the page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). Component replacement procedures 47 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 56
Remove the hard drive: 1. Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive cable, see System board on page 54. 2. Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 57
3. Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure. Component replacement procedures 49 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 58
of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: 1. Shut the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 59
If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). Component replacement procedures 51 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 60
module 2/Aux terminal. 2. Remove the Phillips screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 52 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 61
, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 53 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 62
board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description For use with computer models with Intel processors and UMA 712793-501 712793-001 701691-601 701691-501 701691-001 54 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 63
701699-601 701699-501 701699-001 712798-601 712798-501 712798-001 712799-601 712799-501 712799-001 718971-601 718971-501 718971-001 Component replacement procedures 55 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 64
4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 59) - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 65
the system board (1) until it rests at an angle. 5. Remove the system board by sliding it up and to the left at an angle (2). Component replacement procedures 57 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 66
6. Disconnect the power connector cable (3). 7. Remove the hard drive cable: a. Turn the system board upside down, with the front toward you. b. Disconnect the hard drive cable from the system board. Reverse this procedure to install the system board. 58 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 67
. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page . Remove the system board (see System board on page 54). To add or replace a memory module: 1. Turn the system board upside down to access the memory - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 68
on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. To replace the memory module: 1. Align the notched edge of the replacement memory module with the tab in the memory module slot, and then press the module (1) into the slot at a 45 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 69
left and right sides of the memory module (2) until the side retention clips snap back into place. 3. Reverse the previous removal steps to replace the following items: ● System board ● WLAN ● USB board ● Hard drive ● Top cover ● Keyboard ● Battery ● Any external devices and the AC adapter Component - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 70
each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 71
Reverse this procedure to install the RTC battery. Component replacement procedures 63 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 72
supported on Ubuntu Linux) Spare part number 698524-001 717579-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 73
remove. The drive also has a notch that you line up to ensure it is installed correctly. Reverse this procedure to install the mSATA drive onto a replacement system board. Component replacement procedures 65 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 74
each screw and screw lock size and location during removal and replacement. Before removing the PCH heat sink, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 75
each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: 1. Shut the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 76
. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling tubes. The tubes bend easily. 68 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 77
b. Thoroughly clean the thermal connections (1), (3) on the system board and the heat sink (2), (4) before replacing a heat sink onto a system board. Continue to step 3. c. Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. d. Thoroughly clean - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 78
each screw and screw lock size and location during removal and replacement. Before removing the fan, follow these steps: 1. Shut down the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 79
each screw and screw lock size and location during removal and replacement. Before removing the speaker assembly, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 80
of each screw and screw lock size and location during removal and replacement. Before removing the RJ-45 cover, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 81
screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. ). 5. Remove the display panel (see Display panel on page 36). 6. Remove the keyboard (see Keyboard on page 39). 7. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 82
the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 1. Remove the four Phillips screws from the display hinges (1) and lift the display assembly (2). 2. If it is necessary to replace the webcam/microphone module - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 83
top screws (1) and two bottom screws (2) from the display bracket and lift the display brackets (3) to remove them. 4. If it is necessary to replace the display panel cable: a. Gently remove the cable from the routing clips (1). b. Detach and release the WLAN module (the WLAN module is attached to - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 84
each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 39). 6. Remove the top cover (see Top cover on page 43). - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 85
to remove the system board. 1. Release the power connector (1). 2. Lift out the power connector (2) to remove it from the base enclosure. Reverse these procedures to replace the power connector. Component replacement procedures 77 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 86
(such as disk drives, display, keyboard, mouse, and printer). Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 87
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 88
restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 80 Chapter 5 Using Windows 8 Setup Utility (BIOS) and System Diagnostics - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 89
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 90
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 91
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 92
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. 84 Chapter 6 Using Ubuntu Linux Setup Utility (BIOS) and System - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 93
Specifications Computer specifications Metric U.S. Dimensions: Width 38.57 cm 15.18 in Depth 25.9 cm 10.19 in Height altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 94
12.8 in 19.3 cm 7.6 in 35.6 cm 14.0 in 262K (6 bit) 500:1 (typical) 200 cd/m2 (nits) (typical) WLED 3.2 W (max) ±45° horizontal, +15° up & -35° down vertical (typical) Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 95
1 TB* 750 GB* 640 GB* 500 GB* 320 GB* *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications 87 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 96
your system NOTE: This guide describes an overview of backing and Support. From the Start screen, type h, and then select Help and Support. Creating is corrupted or has been replaced. HP Recovery media you create will system diagnostics). You can also manually create a system restore point at - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 97
programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. ● Only one set of HP Recovery your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 98
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 99
. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 100
on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager and all hardware-related drivers and software, but not HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 101
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 102
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. 94 Chapter 8 Windows 8 Backing up, restoring, and recovering - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 103
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 104
drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP click Backup Now. 4. Follow the on-screen instructions. Performing recovery using the restore DVD NOTE: The to maintain a current backup. You can manually back up your information to an optional external - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 105
the files are to be restored, and then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to start restoring the files, or up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended, since - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 106
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 107
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 108
) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 109
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 110
-ray ROM DVD±R/RW Super Multi Double-Layer Drive precautions 30 boot order changing HP Recovery Manager 93 buttons left TouchPad 10 power 12 right TouchPad 10 TouchPad on/off 10 C cables, service considerations 29 caps lock light, identifying 11 chipset, product description 1 components bottom 14 - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 111
HP Recovery Manager 92 correcting boot problems 93 starting 93 HP Recovery media creating 89 recovery 93 HP (network) 7 RJ-45 (network) lights 7 K keyboard product description 5 removal 39 spare part numbers 16, 21, 24, 66 plastic parts, service considerations 29 pointing device, product description - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 112
93 starting 93 supported discs 89 system 92 USB flash drive 93 using HP Recovery media 89 recovery media creating 89 creating using HP Recovery Manager 89 recovery partition 92 removing 93 recycle computer 90, 91 recycling 101 refresh 91 computer 90 removal/replacement preliminaries 29 procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion Sleekbook 15 and HP Pavilion Ultrab - Page 113
restoring files 90 system restore point 88, 90 Windows applications key, identifying 13 Windows key, identifying 13 wireless antenna removal 75 spare part number 22, 24, 76 wireless light 11 wireless, product description 4 WLAN antennas, identifying 9 WLAN module removal 51, 75 spare part numbers 20
HP Pavilion Sleekbook 15 and HP
Pavilion Ultrabook 15
Maintenance and Service Guide