HP Pavilion TouchSmart 15-b100 HP Pavilion TouchSmart Sleekbook 15 and HP Pavi
HP Pavilion TouchSmart 15-b100 Manual
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- HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 1
HP Pavilion TouchSmart Sleekbook 15 and HP Pavilion 15 Sleekbook Maintenance and Service Guide - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 4
iv Safety warning notice - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 5
and speakers ...7 Keys ...8 Lights ...9 Left side ...10 Right side ...11 Bottom ...13 3 Illustrated parts catalog 14 Service label ...14 Computer major components 15 Display assembly subcomponents 19 Miscellaneous parts ...20 Sequential part number listing 21 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 6
System Diagnostics ...70 6 Specifications ...71 Computer specifications ...71 15.6-in display specifications 72 Hard drive specifications ...73 7 Backing , and recovering 74 Creating recovery media and backups 75 Creating HP Recovery media 76 Restore and recovery ...77 Using Windows Refresh - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 7
Using HP Recovery media to recover 80 Changing the computer boot order 80 Removing the HP Recovery partition 81 8 Power cord set requirements 82 Requirements for all countries 82 Requirements for specific countries and regions 83 9 Recycling ...85 Index ...86 vii - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 8
viii - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 9
1 Product description Category Product Name Processors Chipset Graphics Description HP Pavilion TouchSmart Sleekbook 15 HP Pavilion 15 Sleekbook ● AMD® A8-4555M 1.60-/2.40-GHz processor (1333-MHz FSB, DDR3, 1.0-MB ×16 DDR3@900-MHz×4 PCs) ● 64-bit S3 package ● Supports HD decode, DX11, and HDMI ● No - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 10
(1366×768) display ● Touchscreen, Multitouch enabled (only on HP Pavilion TouchSmart Sleekbook 15 computer models) ● Typical brightness: 200 (nits) ● All display assemblies include two wireless local area network (WLAN) antenna cables ● Supports 16:9 ultra-wide aspect ratio Two SODIMM memory module - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 11
Digital Extended Capacity (SDXC) Memory Card ● MultiMediaCard (MMC) ● Audio-in/audio-out (combination headphone/microphone) ● HDMI v1.4 supporting up to 1920×1200 @ 60Hz ● HP AC power adapter ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 (2 ports) ● USB 2.0 (1 port) Island-style - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 12
Category Operating system Serviceability Description Preinstalled: ● Windows 8 Professional ● Windows 8 Standard ● FreeDOS 2.0 End-user replaceable parts: ● AC adapter ● Battery ● Keyboard 4 Chapter 1 Product description - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 13
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: ▲ From the Start screen, type c, and then select Control Panel. Finding your hardware and software information 5 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 14
with WLANs. (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 15
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (disabled by default). ● When the computer is in the Sleep state, press - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 16
Keys Item (1) Component esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 17
Lights Item (1) Component Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 18
an optional USB 2.0 device. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. The jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 19
allows your computer to resume quickly from inactivity. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 20
Item (8) Component AC adapter light (9) Power connector Description Supports the following digital card formats: ● White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 21
Bottom Item (1) (2) (3) Component Battery bay Battery lock Vents (4) (4) Battery release latch Description Holds the battery. Locks and unlocks the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 22
the computer serial number and model description provided on the service label. The service label is located on the bottom of the computer. NOTE about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 23
is spared only at the subcomponent level. For display assembly subcomponent spare part information, see Display assembly subcomponents on page 19. 15.6-in, WLED, SVA, HD, BrightView, TouchScreen display assembly in sparkling black finish (includes display panel cable, webcam/microphone module, and - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 24
Item (3) (4) (5) (6) Component Spare part number For use in Denmark, Finland,and Norway 701684-DH1 For use in France 701684-051 For use in Germany 701684-041 For use in Greece 701684-151 For use in Hungary 701684-211 For use in Israel 701684-BB1 For use in Italy 701684-061 For use - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 25
Item (7) (8) (9) (10) Component Spare part number Equipped with an AMD A8-4555M 1.60-/2.40-GHz processor (1333-MHz FSB, DDR3, 1.0-MB of L2 cache, quad core, 19 W), a graphics subsystem with 1.0-GB of discrete memory, and the Windows 7 operating system 709176-001 Equipped with an AMD A8-4555M 1. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 26
Item (11) (12) (13) (14) (15) (16) (17) (18) (19) Component 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 7200-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 27
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel Display Hinge Kit (includes left and right display hinges and brackets) 15.6-in, WLED, SVA, HD, BrightView, TouchScreen display panel Webcam/microphone module Antenna Kit (includes left and right wireless - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 28
Miscellaneous parts Component 65-W, RC, V AC adapter Power cord (3-pin, black, 1.83-m): For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in North America For use in South Africa For use in South Korea For use in Switzerland For use in the United - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 29
Sequential part number listing Spare part number 490371-001 490371-011 490371-021 490371-031 490371-081 490371-111 490371-AD1 490371-AR1 490371-BB1 490371-D61 622643-005 633252-005 634250-005 634925-005 641369-005 652972-005 659940-001 669299-005 669300-005 675794-005 676521-005 680571-001 690020- - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 30
Spare part number 697906-001 697914-001 697915-001 697917-001 699248-001 701676-001 701677-001 701678-001 701680-001 701681-001 701682-001 701683-001 701684-001 701684-031 701684-041 701684-051 701684-061 701684-071 701684-131 701684-141 701684-151 701684-161 701684-171 701684-211 701684-251 701684- - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 31
Republic and Slovakia (includes cable) TouchPad button board Power button board (includes cable) USB board (includes cable and audio-out/audio-in jack) 15.6-in, WLED, SVA, HD, BrightView, TouchScreen display panel Screw Kit Speaker assembly (includes left and right speakers and cable) Top cover in - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 32
Spare part number 709175-001 709175-501 709175-601 709176-001 709176-501 709176-601 709177-001 717147-001 717148-001 717149-001 719555-001 Description System board equipped with an AMD A8-4555M 1.60-/2.40-GHz processor (1333-MHz FSB, DDR3, 1.0-MB of L2 cache, quad core, 19 W), a graphics subsystem - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 33
user-replaceable parts for this computer are: ● AC adapter ● Battery ● Keyboard For all parts that are not user-replaceable, only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 34
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 35
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 38
This chapter provides removal and replacement procedures. There may be as many as 79 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Battery Description 4-cell, 37-Whr - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 39
Computer feet Description Rubber Feet Kit Spare part number 697906-001 The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 40
For use in For use in Greece For use in Hungary For use in Israel For use in Italy For use in Latin America Spare part number 701684-151 701684-211 701684-BB1 701684-061 701684-161 For use in For use in Spain For use in Switzerland For use in Turkey For use in the United Kingdom and Singapore For - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 41
2. Turn the computer right-side up with the front toward you. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 42
4. Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. 34 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 43
. 6. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description In ruby red finish In sparkling black finish In winter blue finish TouchPad button board Spare part - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 44
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 30). 5. Remove the keyboard (see Keyboard on page 31). Remove the top cover: 1. Remove the five Phillips - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 45
4. Remove the eight Phillips screws from the bottom of the computer. 5. Turn the computer over and open the display. 6. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2). When replacing the top cover, be sure that the power button board and cable (see Power - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 46
power button board to the top cover. 3. Release the clips, lift the power button board (2), and carefully slide the power button cable out from the guides (3) to remove the power button board. Reverse this procedure to install the power button board. 38 Chapter 4 Removal and replacement procedures - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 47
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, or hard drive bracket and screws. Description 1-TB, 5400-rpm, 9.5-mm 750-GB, 7200-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 7200-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 500-GB, - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 48
Remove the hard drive: 1. Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive connector cable, see System board on page 45. 2. Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard drive - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 49
3. Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure. USB board Description USB board (includes cable and audio-out/audio-in jack) Spare part number 701687-001 IMPORTANT: Make special note of each screw - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 50
or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 51
4. Remove the battery (see Battery on page 30). 5. Remove the keyboard (see Keyboard on page 31). 6. Remove the top cover (see Top cover on page 35). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 52
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 53
System board NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number Equipped with an AMD A8-4555M 1.60-/2.40-GHz processor (1333-MHz FSB, DDR3, 1.0-MB of L2 cache, quad core, 19 W), a graphics subsystem with - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 54
Before removing the system board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 55
NOTE: The heat sink on your system board may appear different from the heat sink shown. 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Fan power connector cable 2. Remove the power connector cable bracket Phillips screw (1) and remove the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 56
5. Remove the system board by sliding it up and to the left at an angle (2). 6. Disconnect the power connector cable cable (3). 7. Remove the hard drive connector cable: a. Turn the system board upside down, with the front toward you. b. Disconnect the hard drive connector cable from the system - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 57
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 58
3. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic- - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 59
RTC battery Description RTC battery Spare part number 697917-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 60
2. Remove the RTC battery (1) by pressing down with a thin plastic tool or your finger. The battery is spring loaded and will pop up. Lift and remove the RTC battery (2). Reverse this procedure to install the RTC battery. PCH heat sink Description PCH heat sink (includes replacement thermal - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 61
9. Remove the WLAN (see WLAN module on page 42). 10. Remove the system board (see System board on page 45). Remove the PCH heat sink: 1. Turn the system board upside down, with the front toward you. 2. Remove the two Phillips screws (1) and lift off the PCH heat sink (2). Reverse this procedure to - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 62
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory Spare part number 717148-001 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 63
2. Remove the heat sink. If you have an UMA graphics heat sink, go to step c. a. Loosen all of the captive screws (1) and (2) and then lift the switchable discrete graphics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 64
b. Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto the system board. Continue to step 3. c. Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. d. Thoroughly clean the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 65
Fan Description Fan Spare part number 697914-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the fan, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 66
2. Remove the three Phillips screws (1) from the fan (2) and lift up to remove the fan. Reverse this procedure to install the cooling fan in the base enclosure. Speaker assembly Description Speaker assembly Spare part number 701690-001 IMPORTANT: Make special note of each screw and screw lock - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 67
Remove the speaker assembly: NOTE: The screws securing the speaker assembly are removed during the top cover removal process. 1. Release the speaker cables (1) from the clips built into the base enclosure. 2. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 68
is spared only at the subcomponent level. For non-TouchScreen display assembly spare part information, see the individual removal subsections. 15.6-in, WLED, SVA, HD, BrightView, TouchScreen display assembly in sparkling black finish (includes display panel cable, webcam/microphone module, and - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 69
42). 10. Remove the system board (see System board on page 45). Remove the display assembly: CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 1. Remove the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 70
b. Remove the two Phillips screws (2) that secure the display bezel to the display assembly. c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. d. Remove the display bezel - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 71
the top edge of the display panel, and swing it (1) up and forward toward the keyboard. NOTE: Support the display panel as you lean the panel forward. c. Release the adhesive support strip (2) that secures the display panel cable to the display panel. d. Disconnect the display panel cable (3) from - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 72
5. If it is necessary to replace the webcam/microphone module: a. Detach and release the webcam/microphone module as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) b. Disconnect the webcam/microphone cable - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 73
7. If it is necessary to replace the display panel cable: a. Release the display panel cable (1) from the routing clips (2) built into the left side and the bottom edge of the display enclosure. b. Remove the display panel cable. The display panel cable is included in the Display Panel Cable Kit, - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 74
c. Remove the wireless antenna cables and transceivers. The wireless antennas are available using spare part number 701676-001. Reverse this procedure to reassemble and install the display assembly. Power connector cable Description Power connector cable Spare part number 701682-001 IMPORTANT: - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 75
9. Remove the WLAN (see WLAN module on page 42). 10. Remove the system board (see System board on page 45). Remove the power connector cable: NOTE: The power connector cable screw and bracket were removed during the process to remove the system board. 1. Release the power connector cable (1). 2. - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 76
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 77
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 78
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 70 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 79
Nonoperating Random vibration Operating Metric U.S. 38.57 cm 25.90 cm 2.10 cm 2.08 kg 15.19 in 10.20 in 0.83 in 4.59 lbs 19.5 V dc @ 3.33 A -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft 125 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 80
colors Contrast ratio Brightness Backlight Total power consumption Viewing angle Metric U.S. 34.7 cm 13.66 in 19.6 cm 7.72 in 39.8 cm 15.67 in Up to 16.8 million 200:1 (typical) 200 nits (typical) WLED 3.46 W (max) ±65° horizontal, +50° vertical (typical) 72 Chapter 6 Specifications - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 81
°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications 73 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 82
, restore, and recovery steps, refer to the User Guide provided. Double-click the HP Documents icon on the desktop to access this documentation. : This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 83
or system diagnostics). You can also manually create a system restore point at any Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 84
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 85
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions if you did not manually create a restore point, - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 86
HP and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. 78 Chapter 7 Backing up - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 87
started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 88
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 89
have recovery options; see Creating HP Recovery media on page 76. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 90
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 91
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 92
) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 94
68 boot order changing HP Recovery Manager 80 bottom components 13 button components 7 C cables, service considerations 26 caps lock light 18, 22, 31 computer major components 15 computer reset 78 computer specifications 71 connectors, service considerations 26 counterweight, spare part number - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 95
problems 80 starting 80 HP Recovery media, recovery 80 HP Recovery partition 80 recovery 80 removing 81 J jacks audio-in 10 audio-out 10 headphone 10 microphone 10 network 11 RJ-45 11 K key components 8 keyboard product description removal 31 spare part numbers 23, 31 keys action 8 esc 8 3 15 - HP Pavilion TouchSmart 15-b100 | HP Pavilion TouchSmart Sleekbook 15 and HP Pavi - Page 96
security 3 serviceability 4 video 2 wireless 3 product name 1 R recovery 77, 78 discs 76, 80 HP Recovery Manager 79 media 80 starting 80 supported discs 76 system 79 USB flash drive 80 using HP Recovery media 76 recovery media, creating using HP Recovery Manager 76 recovery partition 80 removing 81
HP Pavilion TouchSmart Sleekbook 15 and
HP Pavilion 15 Sleekbook
Maintenance and Service Guide