HP Pavilion a1600 Troubleshooting and Maintenance Guide
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- HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 2
its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. No part of Microsoft Corporation in the United States and/or other countries/regions. HP supports lawful use of technology and does not endorse or encourage the use - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 3
Drive Space 4 Recommended Maintenance Schedule 5 Troubleshooting Computer Problems 7 Audio ...8 CD and DVD Drives 9 Video...10 Display (Monitor 11 Hard Disk Drive...12 Hardware Installation 12 Internet Access ...14 Keyboard and Mouse 16 Power ...17 Performance ...18 Miscellaneous ...20 Table - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 4
Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Starting System Recovery through the Windows Vista Start menu 25 Starting System Recovery through system startup 26 Starting System Recovery from recovery discs 27 iv Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 5
computer should problems arise in the future. Creating Data Backup Discs You can use the CD or DVD burning software included on your ensure it is an exact copy. Depending on your disc burning software, you may need to manually enable this feature. Removing Unused Programs 1 Click the Windows Start - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 6
You can run Disk Cleanup manually, or you can set it up to run automatically. Running Disk Cleanup manually 1 Click the Windows Start Open. 10 Review the summary of the schedule you have set. When done, click Finish. Disk Cleanup runs at the time you have set. 2 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 7
Safe Mode and press the Enter key. 4 Press the Enter key again to select the operating system. 5 Log on to Windows Vista. When the Desktop message appears, click Yes to continue in Safe Mode. 6 After Windows Vista starts, use the previous procedure to run the Disk Defragmenter program. Maintenance - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 8
Disk Drive Space HP and Compaq computers with the Windows Vista operating system preinstalled may appear to have a hard disk drive smaller than what is stated in the product specifications, in the . The first partition contains the System Recovery information. 4 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 9
, then click Windows Defender. 2 Click Tools. 3 Click Software Explorer. 4 In the Category list, select Startup Programs. Clean the computer, monitor, keyboard, and mouse For detailed cleaning instructions, go to: http:// www.hp.com support Select your country/ region and language, search on your - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 10
"Creating Data Backup Discs" on page 1.) Monthly Quarterly (seasonally) Clean up the desktop Delete or uninstall unneeded icons and applications. (See "Removing Unused Programs" on page Create a Restore Point (See "Microsoft System Restore" on page 23.) 6 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 11
Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For additional information about monitor problems, or for problems relating specifically to your printer, refer to the documentation provided by the product's manufacturer. Troubleshooting Computer Problems 7 - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 12
( ), or use the keyboard controls to increase the volume. Ensure powered (active) speakers are turned on. Turn off your computer, and reconnect Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 8 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 13
recording software may not let you add a track if it exceeds the available space on your disc. You can make space available by removing one or more tracks from the list before recording the files to disc. Close all software programs and windows before recording. Troubleshooting Computer Problems 9 - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 14
your DVD burning software. Titles of supported format. Codec error messages appear Open the file in Windows Media Player. Ensure Windows Media Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 10 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 15
updated driver software. 6 Follow the instructions to update the driver. 7 If prompted, restart the computer. Display (Monitor) In addition to the information listed here, also refer to the documentation that came with your monitor. Symptom Possible solution Screen is blank, and monitor power - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 16
keyboard to open the Help and Support Center, displays. or refer to the Limited Warranty and Support Guide to contact Support. A Hardware Installation Symptom A new device is not recognized as part of the system. Possible solution Install the device driver from the CD provided with the device - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 17
the General tab to see if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Start Button, click the Arrow button next to the Lock button - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 18
area network (LAN). Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. For more information about connecting to the Internet, press the Help ? button on the keyboard to open the Help and Support Center. Verify that - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 19
software program that you really want. This is typically caused by adware or advertising-supported software software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your computer. Troubleshooting Computer Problems - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 20
. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then arrow keys on the number key pad. key pad. 16 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 21
power supply light on the back of the computer should be on; if the light is not on, refer to the Limited Warranty and Support Guide to contact Support. Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 22
Incompatible memory (RAM) may have been installed. Reinstall the old memory to return your computer to its original state. Refer to the Upgrading and Servicing Guide for instructions. Reseat the hard disk drive's data and power cables. See the Upgrading and Servicing Guide for instructions. When - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 23
Features window opens. 3 Select the program you wish to remove and click Uninstall. Follow the onscreen instructions. Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the to restart, click Yes and allow the computer to restart. Troubleshooting Computer Problems 19 - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 24
inserted into the correct slot. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Replace the memory card if necessary. 20 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 25
problems. Detailed instructions about each method are in the sections that follow. You must perform the procedures in the order listed here. Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 26
the specific item (for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. 22 Troubleshooting and - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 27
the onscreen instructions. To manually add instructions. For more information about software restore points: 1 Click the Windows Start Button. 2 Click Help and Support. The Help and Support Center displays. 3 Type system restore into the Search box, and then click Search. Repairing Software Problems - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 28
. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you have finished recovering, restart the computer. NOTE: Do not skip this last step. You must restart the computer when you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 29
the HP Personal Media Drive if your computer includes one. Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. 3 Turn on the computer. 4 Click the Windows Start Button. 5 Click All Programs. 6 Click PC Help & Tools. Repairing Software Problems 25 - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 30
Yes, and follow the onscreen instructions. If you do not want to perform computer turns off. 2 Remove the HP Personal Media Drive if your computer includes one. desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. 26 Troubleshooting and Maintenance Guide - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 31
remove all external drives and remove the HP Personal Media Drive if your computer includes one. 10 After the computer restarts, a series of startup screens appears. To proceed with desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. 12 Reinstall software - HP Pavilion a1600 | Troubleshooting and Maintenance Guide - Page 32
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Troubleshooting and Maintenance Guide