HP Pavilion a6000 Troubleshooting and Maintenance Guide
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- HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP in the United States and/or other countries/regions. HP supports lawful use of technology and does not endorse or encourage - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 3
Hard Disk Drive Errors 4 Understanding Hard Disk Drive Space 4 Recommended Maintenance Schedule 5 Troubleshooting Computer Problems 7 Audio ...8 CD and DVD Drives 9 Video...10 Display (Monitor 11 Hard Disk Drive...12 Hardware Installation 12 Internet Access ...14 Keyboard and Mouse 16 Power - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 4
Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Starting System Recovery through the Windows Vista Start menu 25 Starting System Recovery through system startup 26 Starting System Recovery from recovery discs 27 iv Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 5
to ease the recovery of important information on your computer should problems arise in hard disk drive with the data copied to the disc to ensure it is an exact copy. Depending on your disc burning software, you may need to manually enable this feature. Removing Unused Programs 1 Click the Windows - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 6
Running the Disk Cleanup Program The Disk Cleanup program frees up space on your hard disk drive by removing temporary and unused files (including Temporary Internet Files and files in the Recycle Bin). You can run Disk Cleanup manually, or you can set it up to run automatically. Running Disk - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 7
accessing the hard disk drive. Restart the computer in Safe Mode and run the Disk Defragmenter program again: 1 Click the Windows Start Button, system. 5 Log on to Windows Vista. When the Desktop message appears, click Yes to continue in Safe Mode. 6 After Windows Vista starts, use the previous - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 8
is as advertised. Windows Vista reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time. The first partition contains the System Recovery information. 4 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 9
. (See "Checking for Hard Disk Drive Errors" on page 4.) Review the Start menu Set to open only needed applications: 1 Click the Windows Start Button, All Programs, then click Windows Defender. 2 Click Tools. 3 Click Software Explorer. 4 In the Category list, select Startup Programs. Clean the - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 10
icons and applications. (See "Removing Unused Programs" on page 1.) Maintain overall condition Check cleanliness. Make sure ventilation is unobstructed. Secure all connections and cabling. Create a Restore Point (See "Microsoft System Restore" on page 23.) 6 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 11
The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For additional information about monitor problems, or for problems relating specifically - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 12
be connected to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 8 Troubleshooting and Maintenance - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 13
22 for detailed information about restoring and updating drivers. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 14
be connected to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 10 Troubleshooting and Maintenance - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 15
the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If prompted, restart the computer. Display - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 16
the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Limited Warranty and Support Guide for details. Ensure - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 17
if your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 18
AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 19
. Do not automatically click Yes when a download window asks if it is OK to install a program on your computer. Read the message in the window and make sure it is a software program that you really want. This is typically caused by adware or advertising-supported software. You can configure your Web - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 20
. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then arrow keys on the number key pad. key pad. 16 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 21
section on page 11. Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems 17 - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 22
. Reinstall the old memory to return your computer to its original state. Refer to the Upgrading and Servicing Guide for instructions. Reseat the hard disk drive's data and power cables. See the Upgrading and Servicing Guide for instructions. When drive activity stops, remove the disk and press - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 23
opens. 3 Select the program you wish to remove and click Uninstall. Follow the onscreen instructions. Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Start Button, and then click Computer. 3 Right-click the hard disk drive that you want to check, and then - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 24
inserted into the correct slot. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Replace the memory card if necessary. 20 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 25
order listed here. Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery. Repairing Software Problems 21 - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 26
the specific item (for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. 22 Troubleshooting and - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 27
manually. If you experience a problem Recovery program. To start a System Restore: 1 Close all open programs. 2 Click the Windows Start Button. 3 Choose All Programs. 4 Choose Accessories. 5 Choose System Tools. 6 Click System Restore. 7 Click Next. 8 Follow the onscreen instructions. To manually - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 28
. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you have finished recovering, restart the computer. NOTE: Do not skip this last step. You must restart the computer when you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 29
system and software on the hard disk drive. Starting System Recovery through the Windows Vista Start menu If the computer is working and Windows Vista is responding, use these steps to perform a System Recovery: 1 Turn off the computer. 2 Remove the HP Personal Media Drive if your computer includes - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 30
to back up any data that you want to keep onto a removable disc. 6 Complete the computer startup, finish the registration process, and wait until you see the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. 26 Troubleshooting and Maintenance Guide - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 31
, and the mouse. 5 Disconnect or remove all external drives and remove the HP Personal Media Drive if your computer includes one. 6 Press the On button to turn on the computer. 7 The computer starts the recovery from the recovery disc. Follow the onscreen instructions when they are displayed. NOTE - HP Pavilion a6000 | Troubleshooting and Maintenance Guide - Page 32
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Troubleshooting and Maintenance Guide