HP Pavilion dm1-4300 HP Pavilion dm1 Entertainment PC Maintenance and Service
HP Pavilion dm1-4300 Manual
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- HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 1
HP Pavilion dm1 Entertainment PC Maintenance and Service Guide - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 3
or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 4
10 Lights ...11 TouchPad ...12 Front ...12 Left side ...13 Right side ...14 Bottom ...15 3 Illustrated parts catalog ...16 Service tag and PCID label ...16 Service tag ...16 PCID label ...17 Computer major components ...18 Display assembly subcomponents ...23 Mass storage devices ...25 Miscellaneous - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 5
77 Determining the BIOS version 77 Downloading a BIOS update 78 Using System Diagnostics ...79 6 Using Setup Utility (BIOS) and System Diagnostics (Ubuntu 80 Starting Setup Utility ...80 Using Setup Utility ...80 Changing the language of Setup Utility 80 Navigating and selecting in Setup Utility - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 6
(Windows 8 87 Creating recovery media and backups 88 Creating HP Recovery media 88 Restore and recovery ...90 Using Windows Refresh HP Recovery media to recover 93 Changing the computer boot order 93 Removing the HP Recovery partition 93 9 Backing up, restoring, and recovering (Ubuntu - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 7
Graphics Description Computer models equipped with an AMD® processor HP Pavilion dm1 Entertainment PC √ AMD E2-2000 (1.75-GHz processor (1.0-MB L2 FCH) √ Intel® HM65 Express Chipset AMD Radeon™ HD 7340 series discrete-class √ graphics on computer models equipped with an AMD E2-1800 or - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 8
include 2 √ wireless wide area network (WWAN) antenna cables Two customer-accessible/upgradable memory √ module slots DDR3-1333-MHz single channel support (automatic √ downgrade to DDR3-1333-MHz on computer models equipped with an AMD E-1800 1.30-GHz processor) DDR3 1066-MHz single - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 9
Multi DoubleLayer Drive ● DVD±RW Super Multi Double-Layer Drive Audio and video Single digital microphone √ Beats Audio with Beats logo (support Beats hotkey √ [fn+b]) Two integrated stereo speakers √ HP TrueVision high-definition webcam (fixed, no tilt, √ 1280×800 by 30 frames per second - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 10
√ Two WWAN antennas built into display assembly √ (select models only) Supports the HP hs2340 HSPA+ Mobile Broadband √ Module Push-push insertion/removal √ HP Multi-Format Digital Media Reader supports the √ following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 11
Supports the following HP Smart AC adapters: √ requirements ● 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) ● 65-W PFC RC V 3-wire HP 8 (64-bit) ● Ubuntu Linux ● FreeDOS Preinstalled: ● SUSE Linux (select models only) (Does not support Energy Star, WWAN/GPS, QuickWeb - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 12
Category Description Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● SIM (select models only) ● Solid-state drive ● WLAN module ● WWAN module (select models only) - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 13
2 External component identification Display Item (1) (2) (3) (4) Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 14
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 15
Buttons Item (1) Component Power button (2) Web browser button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 16
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Start screen. - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 17
Lights Item (1) (2) (3) (4) (5) Component Power light Mute light Wireless light Caps lock light TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 18
TouchPad Item (1) (2) (3) (4) (5) Front Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Component Speakers (2) Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on and off. Quickly double-tap the TouchPad - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 19
during routine operation. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide. Connects an optional video or audio device, such as a high-definition - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 20
Media Slot Audio-out (headphone) jack Audio-in (microphone) jack USB 2.0 ports (2) External monitor port RJ-45 (network) jack Description Supports the following digital card formats: ● MultiMediaCard ● SD Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 21
Bottom Item (1) (2) (3) (4) (5) Component Battery bay SIM slot (select models only) Battery/service door latch Vent Service door Description Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Releases the battery from the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 22
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 16 Chapter 3 Illustrated parts catalog - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 23
required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label 17 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 24
Computer major components 18 Chapter 3 Illustrated parts catalog - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 25
Item (1) (2) (3) (4) (5) (6) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page 23. Keyboard (includes keyboard cable): For use in models without - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 26
Item (7) (8) (9) (10) (11) (12) (13) Component ● For use only with computer models equipped with an AMD E300 processor and with WWAN capability ● For use only with computer models equipped with an AMD E300 processor but not WWAN capability ● For use only with computer models equipped with an AMD E2 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 27
part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP hs2434 Mobile Broadband Module 698182-001 HP un2430 EV- 2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo 631956-001 636672-001 Hard drive (does not Service door (includes two rubber feet and shielding): - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 28
Item (17) (18) Component For use in models with Intel processors: ● In ruby red finish ● In charcoal finish For use in models with AMD processors: ● In ash black finish ● In charcoal finish ● In ruby red finish ● For use with Alexandre Herchcovitch Special Edition computer models Rubber Kit ( - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 29
Display assembly subcomponents Item (1) (2) (3a) (3b) (4) Component Display bezel Display bezel for Alexandre Herchcovitch Special Edition computer models Webcamera module Display Hinge Kit,includes: Left and right hinges Left and right hinge brackets Display panel: Spare part number 659497-001 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 30
Item (5) (6) (7) Component Spare part number 11.6-in, LED, HD, BrightView SVA display panel for use only with computer models equipped with an AMD processor 668353-001 11.6-in, LED, BrightView SVA display panel 659506-001 Display Cable Kit (includes display panel cable and webcamera module - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 31
Mass storage devices Item (1) (2) Component Spare part number Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws): 750-GB, 5400-rpm, SATA, 2.5-in 644351-001 640-GB, 5400-rpm, SATA, 7.0-mm 603785-001 500-GB, 7200-rpm, SATA, 7.0-mm 634925-001 320-GB, - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 32
part number 684905-001 677715-001 664913-001 659941-001 659940-001 Miscellaneous parts Component HP Smart AC adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) Power cord (3-pin - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 33
black, 1.83-m) Power cord for use in India (3-pin, black, 1.83-m) HP wireless optical mobile mouse (select models only) RTC battery for use only with (for use only with computer models equipped with an Intel processor) HP hs2340 HSPA+ Mobile Broadband Module (for use only with computer models - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 34
hard drive only (does not include bracket, connector cable, isolators, or screws; SATA, 7.0-mm) Broadcom 802.11 2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo (for use only with computer models equipped with an Intel processor) 4-GB memory module (PC3, 10600, 1333-MHz) 320-GB, 7200 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 35
Romania (includes keyboard cable) Keyboard in ash black for use in Greece (includes keyboard cable) Service door in charcoal finish for use in models with AMD processors (includes two rubber feet and shielding) Service door in ash black for use in models with AMD processors (includes two rubber feet - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 36
cable) Keyboard in ruby red finish for use in India (includes keyboard cable) Keyboard in ruby red finish for use in Greece (includes keyboard cable) Service door in ruby red finish for use in models with Intel processors (includes two rubber feet and shielding) 128-GB solid-state drive for use - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 37
models equipped with an AMD processor and with WLAN and WWAN capability (includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers) Service door in ruby red finish for use in models with AMD processors (includes two rubber feet and shielding) Top cover in ruby red finish - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 38
battery release latch) Display bezel for use only with Alexandre Herchcovitch Special Edition computer models (includes display lid switch magnet) HP hs2434 Mobile Broadband Module Keyboard in charcoal finish for use in the United States in Windows 8 models (includes keyboard cable) Keyboard - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 39
Spare part number 699033-031 699033-041 699033-051 699033-061 699033-071 699033-131 699033-161 699033-171 699033-251 699033-281 699033-291 699033-A41 699033-AB1 699033-AD1 699033-B31 699033-BB1 699033-BG1 699033-DB1 699033-DH1 699033-FL1 699034-001 699034-031 699034-041 699034-051 699034-061 699034- - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 40
the Czech Republic and Slovenia in Windows 8 models (includes keyboard cable) HP un2430 EV-DO/HSPA Mini Card System board for use only with computer models with Windows 8 (includes processor and replacement thermal material) Service door in charcoal finish for use in models with Intel processors - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 41
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 42
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 43
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 44
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 45
adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. The feet (1) that attach to the service door are round. The feet (2) that attach to the rear corner covers are oblong. All 4 feet are available in the Rubber Kit, spare part - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 46
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery/service door latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery from the computer. To insert - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 47
SIM (select models only) NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 48
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the display panel: 1. Turn the computer right-side up, with the front toward you. 2. Open the computer - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 49
6. Swing the top edge of the display panel (2) forward until it rests on the keyboard. 7. Detach the adhesive strip (3) that secures the display panel cable to the display panel. 8. Disconnect the display panel cable (4) from the display panel. 9. Remove the display panel. Reverse this procedure to - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 50
Combo Adapter For use only with computer models equipped with an Intel processor: Broadcom 802.11 2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo (for use only with computer models equipped with an Intel processor) 802.11 b/g/n 1×2 Intel Centrino Wireless-N 1030 + Bluetooth combo (for - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 51
hand, slide the battery/service door latch (1) to release the service door, and at the same time, use the other hand to press down on the service door, and then slide the computer (2). 2. Lift the door to remove it (3).The service door is available. For spare part numbers, see Computer major - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 52
5. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 53
HP hs2340 HSPA+ Mobile Broadband Module HP hs2434 Mobile Broadband Module HP un2430 restore device functionality, and then contact technical support. Before removing the WWAN module, follow these battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 54
3. Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 55
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the RTC battery: NOTE: Steps 1 and 2 apply to computer models with WWAN capability. See step 3 for RTC - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 56
3. Use a thin, non-conductive tool to remove the RTC battery from the socket on the system board. Reverse this procedure to install the RTC battery on computer models with WWAN capability. When installing the RTC battery, make sure the "+" sign faces up. 50 Chapter 4 Removal and replacement - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 57
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the hard drive: 1. Disconnect the hard drive connector cable (1) from the system board. 2. Remove the Phillips - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 58
4. Slide the hard drive (4) up and to left at an angle and out of the hard drive bay. 5. If it is necessary to replace the connector cable (1), the screws (2), the bracket (3), or the isolators (4), remove and replace the components. The bracket, connector cable, isolators, and screws are available - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 59
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 60
2. Remove the memory module (2) by pulling it away from the slot at an angle. Computer models equipped with an AMD processor have two memory modules, as shown in the following illustration: Computer models equipped with an Intel processor have one memory module, as shown in the following - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 61
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Remove the keyboard: 1. Remove the two rubber feet (1) that are attached to the rear corner covers. The rubber - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 62
3. Remove the rear corner covers (3). The rear corner covers are included in the Rubber Kit, spare part number 664996-001. 4. Remove the three Phillips PM2.0×5.7 screws that secure the keyboard to the computer. 5. Rest and secure the computer on its right side. 6. Partially open the computer. 56 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 63
7. Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of the keyboard until the keyboard disengages from the computer. 8. Turn the computer right-side up with the front toward you. 9. Lift the rear edge of the keyboard (1), and then swing the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 64
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). 6. Remove the rear covers (see Keyboard on page 55). Remove the display assembly subcomponents: 1. Release the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 65
3. Release the display panel cable (4) from the clip built into the base enclosure. 4. Remove the two Phillips PM2.0×5.7 screws (1) that secure the display assembly to the computer. Component replacement procedures 59 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 66
5. Remove the display assembly (2). NOTE: See Display panel on page 42 and Webcamera module on page 43 for display bezel, display panel, and webcamera module removal procedures. 6. If it is necessary to replace the hinges: a. Remove the display assembly. b. Remove the display bezel. c. Remove the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 67
e. Remove the hinges (2). The hinges are available in the Display Hinge Kit, spare part number 659499-001. 7. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. d. Remove the left display hinge. e. Release - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 68
g. Remove the display panel cable (3). The display panel cable is available in the Display Cable Kit, spare part number 659498-001. 8. If it is necessary to replace the wireless antenna cables and transceivers: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 69
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see WLAN module on page 44). Component replacement procedures 63 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 70
6. Remove the keyboard (see Keyboard on page 55). 7. Remove the display assembly (see Display assembly on page 58). When replacing the top cover, be sure that the TouchPad button board and cable (see TouchPad button board on page 68) and speakers (see Speakers on page 66) are removed from the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 71
6. Disconnect the following cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Speaker cable 7. Remove the four Phillips PM2.5×7.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 72
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service cover (see WLAN module on page 44) b. Keyboard (see Keyboard on page 55) c. Top cover (see Top cover on page 63) Remove the speakers - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 73
4. Remove the speakers and cables (4). Reverse this procedure to install the speakers. Component replacement procedures 67 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 74
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service cover (see WLAN module on page 44) b. Keyboard (see Keyboard on page 55) c. Top cover (see Top cover on page 63) Remove the TouchPad - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 75
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use in models with AMD processors: AMD E2-2000 processor and with WWAN capability (includes replacement thermal material) 702958-001 AMD E2-2000 processor and with WWAN - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 76
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the WLAN module (see WLAN module on page 44). 6. Remove the WWAN module (see WWAN module ( - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 77
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service cover (see WLAN module on page 44) b. Keyboard (see Keyboard on page 55) c. Top cover (see Top cover on page 63) d. System board (see - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 78
Remove the power connector cable: 1. Turn the system board upside down, with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. If necessary, separate the power connector bracket (2) from the power connector. Reverse this procedure to install the power - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 79
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service cover (see WLAN module on page 44) b. Keyboard (see Keyboard on page 55) c. Top cover (see Top cover on page 63) d. System board (see - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 80
4. Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Heat sink for use with the PCH chip with all computer models Heat sink for use on computer models equipped with an AMD processor Heat - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 81
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service cover (see WLAN module on page 44) b. Keyboard (see Keyboard on page 55) c. Top cover (see Top cover on page 63) d. System board (see - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 82
Reverse this procedure to install the heat sink. 76 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 83
display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 84
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 85
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 79 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 86
Ubuntu) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 87
● To select an item, press enter. ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 88
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 89
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. ● . If the battery fails the test, contact support to report the issue and purchase a replacement then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 90
7 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 91
11.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 14.70 cm 25.90 cm 29.50 cm Up to 16.8 million 200:1 (typical) 200 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 92
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. *250-GB 9.5 and 7.0 mm 100.4 mm 69.9 mm 110 g SATA 1.1 GB/sec ATA security 1.5 ms 11/13 ms 22 ms 488 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 93
recovering (Windows 8) Your computer includes tools provided by HP and the operating system to help you safeguard your information recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 94
the operating system and all hardware-related drivers and software, but not other software scanning, or system diagnostics). You can also manually create a system restore point at any and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 95
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 96
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 97
Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 98
PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 99
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 100
media on page 88. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 94 Chapter 8 Backing up, restoring, and recovering (Windows - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 101
Ubuntu drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 102
the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends click Backup Now. 4. Follow the on-screen instructions. Performing recovery using the restore DVD NOTE: The disc, you must purchase an Ubuntu Operating System DVD to reinstall the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 103
Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 104
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 105
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 106
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 107
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 108
Double-Layer Drive precautions 36 spare part number 26, 29 boot order changing HP Recovery Manager 93 bottom components 15 button components 9 buttons power 9 TouchPad 12 TouchPad on/off 12 C cables, service considerations 35 caps lock light 11 chipset, product description 1 components bottom 15 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 109
workstation 37 HP Recovery Manager 92 correcting boot problems 93 starting 93 HP Recovery media creating 88 recovery 93 HP Recovery partition recovery 92 P packaging guidelines 37 PCID label 17 plastic parts, service considerations 35 pointing device, product description 5 ports external monitor - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 110
ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 3 wireless 4 product name 1 R rear corner covers removal 55, 56 spare part number 29, 56 recovery 90, 91 discs 89, 93 HP Recovery Manager 92 media 93 starting 93 supported discs 89 system 92 USB flash drive 93 - HP Pavilion dm1-4300 | HP Pavilion dm1 Entertainment PC Maintenance and Service - Page 111
Windows backup 88 File History 88, 90 Refresh 90, 91 reinstall 90, 91 remove everything and reinstall option 91 reset 91 restoring files 90 system restore point 88, 90 Windows applications key 10 Windows logo key, identifying 10 wireless antenna locations 7 removal 62 spare part number 24, 28, 63
HP Pavilion dm1 Entertainment PC
Maintenance and Service Guide