HP Pavilion dm3-2000 HP Pavilion dm3 Entertainment PC - Maintenance and Servic
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- HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 1
HP Pavilion dm3 Entertainment PC Maintenance and Service Guide Document Part Number: 572521-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 2
- HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 3
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 4
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 5
4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-6 SIM 4-8 Hard drive 4-9 WWAN module 4-11 WLAN module 4-12 Memory module 4-14 RTC battery 4-15 Keyboard 4-16 Top cover 4-19 Display assembly 4-22 Speakers 4-28 Maintenance and Service Guide iv - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 6
8 Backup and recovery Backup and recovery 8-1 Overview 8-1 Creating recovery discs 8-2 Backing up your information 8-3 Using Windows Backup and Restore 8-4 Using system restore points 8-4 v Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 7
set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 8
vii Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 9
1 Product description Category Product name Processors Description HP Pavilion dm3 Entertainment PC Intel® Core™2 Duo processors: ■ SP9300 2.26-GHz processor, 6-MB L2 cache, Systems with Intel processors Systems with AMD processors (Continued) Maintenance and Service Guide 1-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 10
: Southbridge: SB710 low power nVidia GeForce 105M (N10M-LP) discrete graphics with Hypermemory support, 512 MB DDR3 (64 MB × 16 × 2) at 800-MHz Intel Unified Memory Allocation MB total system memory (1024 × 1) Systems with AMD processors (Continued) 1-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 11
Supports 9.50-mm, 6.35-cm (2.50-in) hard drives HP ProtectSmart Hard Drive Protection Customer-accessible Serial ATA (SATA) Supports - and 5400-rpm Support for 160-GB solid-state drive (SSD) in single HDD configurations Support for 128-GB SSD LightScribe Supports external USB drive only Supports boot - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 12
■ Intel WiFi Link 5100 Wireless ABG w/2 antennas ■ Intel WiFi Link 5100 Wireless ABG + Bluetooth w/2 antennas Mini Card slot with USB support SIM card option for universal mobile telecommunications system (UMTS) module Wireless wide area network (WWAN) powered by Gobi technology - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 13
by default 65-W AC adapter (Non-smart ID Pin supported) with localized cable plug support 6-cell, 2.58-Ah (57-Wh) polymer battery Kensington Security Lock Systems with Intel processors Product description Systems with AMD processors (Continued) Maintenance and Service Guide 1-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 14
Product description Category Operating system Serviceability Description Preinstalled: ■ Windows® 7 Basic (32-bit) ■ Windows 7 Basic (64-bit) ■ Windows 7 Premium (32-bit) ■ Windows 7 battery Systems with Intel processors Systems with AMD processors 1-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 15
view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and click Mouse settings. Maintenance and Service Guide 2-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 16
. On: Computer sound is off. On: The embedded numeric keypad is enabled or num lock is on for an optional external numeric keypad. 2-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 17
Start menu. Executes frequently used system functions when pressed in combination with an arrow key, the num lk key or the esc key. Maintenance and Service Guide 2-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 18
reaches a low battery level. ■ White: The hard drive is being accessed. ■ Blinking: The hard drive or an optional external optical drive is being accessed. ■ Amber: HP ProtectSmart has temporarily parked the drive. 2-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 19
the computer. ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Maintenance and Service Guide 2-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 20
external USB optical disc drive. For more information, refer to the printed Quick Setup poster. Supports the following digital card formats: ■ Memory Stick ■ Memory Stick Pro ■ MultiMediaCard ■ headset microphone, stereo array microphone, or monaural microphone. 2-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 21
remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive and wireless wide area network (WWAN) module computer functionality, and then contact technical support through Help and Support. Maintenance and Service Guide 2-7 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 22
External component identification Display components Item 1 2 3 Component Internal microphone Webcam light Webcam Description Records sound. On: The webcam is in use. Records video and captures still photographs. 2-8 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 23
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 24
the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country. 2-10 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 25
, provide the computer serial number and model number provided on the service tag. Item 1 2 3 Component Product name Serial number (s/n) a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 27
-DH1 Top cover AMD systems 583925-001 Intel systems 580692-001 Bluetooth module 537921-001 Front LED board 580843-001 Fan 580696-001 Maintenance and Service Guide 3-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 28
-004 580845-001 580673-001 580674-001 580675-001 531993-001 580669-001 580668-001 580699-001 580689-001 580686-001 580691-001 3-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 29
580691-001 580683-001 Item 1 2 Description Plastics kit: Hard drive bay access cover Memory module compartment access cover Spare part number 580691-001 Maintenance and Service Guide 3-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 30
Illustrated parts catalog Cable kit Item 1 Description Cable kit: Power DC cable RJ-45 cable Lid sensor cable LED board with cable Spare part number 580843-001 3-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 31
parts catalog Spare part number 580677-001 580678-001 580679-001 580680-001 580681-001 580682-001 581181-001 581182-001 582077-001 Maintenance and Service Guide 3-7 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 32
Illustrated parts catalog Miscellaneous parts Description HP 65-W slim adapter Power cords: ■ For use in Argentina ■ For use in Australia ■ For use in Brazil ■ For use in Denmark -AR1 490371-AD1 490371-111 490371-AB1 490371-AA1 490371-031 490371-001 580697-001 580698-001 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 33
Spain Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Latin American Maintenance and Service Guide Illustrated parts catalog 3-9 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 34
sink (UMA, Intel systems) Heat sink (discrete, AMD systems) System fan Rubber kit Screw kit Speakers Power connector cable Cable kit RTC battery Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 35
) Hard drive SSD 160GB (Intel systems) Top cover (AMD systems) Display, 13.3 HD BrightView LED Display, 13.3 HD BrightView WWAN Illustrated parts catalog Maintenance and Service Guide 3-11 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 36
Illustrated parts catalog 3-12 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 37
plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 38
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 39
ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 40
properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 41
servicing the computer. Make special note of each screw size and location during removal and replacement. Service provided on the service tag. Item 1 service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 42
battery bay toward you. 2. Slide the battery release latch 1 to release the battery. 3. Rotate the battery toward you and up 2. 4. Remove the battery 3. 4-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 43
Removal and replacement procedures Install the battery by inserting it into the battery bay and pressing down on it until you hear a click. Maintenance and Service Guide 4-7 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 44
the SIM slot. 2. Remove the SIM 2 from the computer. Install the SIM by inserting it into the SIM slot until locks into position. 4-8 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 45
drive cover to detach it from the computer. The hard drive cover is included in the Plastics Kit, spare part number 580691-001. Maintenance and Service Guide 4-9 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 46
lift the bracket 2 straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. 4-10 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 47
warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Position the computer with the front toward you. 2. Disconnect the WWAN Reverse this procedure to install the WWAN module. Maintenance and Service Guide 4-11 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 48
a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Position the computer with the front toward you. 2. Loosen the two Phillips the Plastics Kit, spare part number 580691-001 4-12 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 49
with a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module. Maintenance and Service Guide 4-13 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 50
. ✎ Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 4-14 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 51
the RTC battery cable 1 from the system board. 4. Remove the RTC battery 2 from the unit. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4-15 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 52
screws: ❏ The Phillips PM2.0x6.0 screw 1 that is near the hard drive bay ❏ The Phillips PM2.0x4.0 screw 2 in the battery bay 4-16 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 53
edge of the keyboard until it rests at an angle. 8. Slide the keyboard back until it rests on the switch cover and display. Maintenance and Service Guide 4-17 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 54
ZIF connector. The connector can be easily damaged if handled incorrectly. 10. Remove the keyboard. Reverse this procedure to install the keyboard. 4-18 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 55
right and left hand corners ❏ Three Phillips PM2.0x4.0 screws 2 in the battery bay ❏ Five Phillips PM2.5x6.0 screws on the front edge Maintenance and Service Guide 4-19 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 56
pad cable 2 from the board ❏ Bluetooth module cable 3 from the board 4. Remove the six Phillips PM2.5x6.0 screws from the sheet metal. 4-20 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 57
5. Lift up on the front edge 1 of the top cover. 6. Pull up on the back edge 2 of the top cover to remove from the unit. Removal and replacement procedures Reverse this procedure to install the top cover. Maintenance and Service Guide 4-21 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 58
system board. 5. Disconnect and remove the WWAN cables 4 from the system board. 6. Disconnect and remove the camera cable 5 from the system board. 4-22 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 59
the left hinge and then the right. ✎ On the left side, one of the screws secures a display support strap. On the right side, the left-most screw secures a ground strap for the wireless cables. After screws 2 that secure the display bezel to the display assembly. Maintenance and Service Guide 4-23 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 60
2.5×5.0 screws on top of each hinge 3 Two Phillips 2.5×4.0 screws on the bottom of each hinge 10. Remove the panel 4 from the enclosure. 4-24 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 61
it is necessary to replace the display panel cable: a. Turn the display panel upside down, with the bottom edge toward you. b. Release the adhesive support strip 1. c. Disconnect the display panel cable 2 from the connector on the back of the display panel. The display panel cable is available using - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 62
the adhesive bond and pull up. c. Disconnect the camera module 2 from the camera cable. Reverse the procedure to install the webcam module. 4-26 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 63
up on the hinge covers 3. c. Remove the WLAN 1 and the WWAN 2 antennas from the enclosure. Reverse this procedure to install the wireless antennas. Maintenance and Service Guide 4-27 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 64
, confirm that these rubber grommets are also replaced before installing another speakers. 4. Remove the speakers 3. Reverse this procedure to install the speakers. 4-28 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 65
3 to disengage the adhesive bond between the cable and the enclosure. 5. Remove the speakers 4. Reverse this procedure to install the front LED board. Maintenance and Service Guide 4-29 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 66
sure that the wireless and power actuators on the board, line up with the wireless and power switches on the base enclosure. 4-30 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 67
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Maintenance and Service Guide 4-31 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 68
the Bluetooth cable, disconnect the Bluetooth module cable from the Bluetooth module. Reverse this procedure to install the Bluetooth module and cable. 4-32 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 69
4-14) ■ WWAN module (see "WWAN module" on page 4-11) ■ Fan (see "Fan" on page 4-31) ■ RTC battery (see "RTC battery" on page 4-15) Maintenance and Service Guide 4-33 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 70
pull it to the right 2 to remove the system board from the base enclosure. Reverse this procedure to install the system board. 4-34 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 71
from the clip built into the system board, and then remove it 2. Reverse this procedure to install the power and RJ-45 cable. Maintenance and Service Guide 4-35 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 72
Phillips 2.0×4.0 screws 2 holding the heat sink to the system board. 3. Remove the heat sink 3. Reverse this procedure to install the heat sink. 4-36 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 73
exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, then press enter. Your change goes into effect immediately. Maintenance and Service Guide 5-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 74
) Navigating and selecting in Computer Setup Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 75
display. Then use the arrow keys to select Exit > Exit Discarding Changes, the press enter. After either choice, the computer restarts in Windows. Maintenance and Service Guide 5-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 76
Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System Information Security menu To do this ■ View and change the password. Enter, change, or delete a power-on password. 5-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 77
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) a comprehensive self-test on the system memory. Run a diagnostic test on the system memory. Maintenance and Service Guide 5-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 78
Setup Utility (BIOS) 5-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 79
to 40,000 ft ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 80
.2 in 13.3 in 0.279 × 0.279 mm 1366 × 768 or 1280 × 720 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120°/-40° vertical (typical) 6-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 81
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 82
+R, DVD-R, CD-R, and CD-ROM BD DVD < 230 ms < 180 ms 4.5 MB 9 MB/sec 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec 6-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 83
10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA mode Maintenance and Service Guide 6-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 84
-R and CD-RW CD DVD < 110 ms < 130 ms 2 MB 3,600 KB/sec 10,800 KB/sec 3,600 KB/sec 3,600 KB/sec 6-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 85
function Base memory Video memory Video BIOS System BIOS Extended memory (based on memory installed) PCI bus High-precision event timer PCI bus Maintenance and Service Guide 6-7 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 86
ICH9 family USB universal host controller 2937 Mobile Intel 4 Series express chipset family IRQ17* High-definition audio controller Intel ICH9 IRQ3 or IRQ4. ✎ For operating systems after Windows 2000, APIC (Advanced programming interrupt controller) is used. 6-8 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 87
Program interrupt controller Program interrupt controller Program interrupt controller Program interrupt controller Motherboard resources Program interrupt controller Program interrupt controller Program interrupt controller Maintenance and Service Guide Specifications (Continued) 6-9 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 88
3BB 3C0-3DF 400-47F 4D0-4D1 500-57F 1000-1003 1010-101F 2000-20FF 2000-2FFF 3000-4FFF 5000-6FFF 7000-701F 7020-703F 7040-705F 7060-707F 4 Series express chipset family Mobile Intel 4 Series express ICH9M-E/M SATA AHCI Controller Mobile Intel 4 Series express chipset family ICH9M-E/M SATA AHCI - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 89
Color Silver Quantity 1 Length 3.0 mm Thread 2.0 mm Where used: One screw that secures the LED module to the top cover Head diameter 5.0 mm Maintenance and Service Guide 7-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 90
Screw listing Phillips PM2.0×3.0 broadhead screw Color Silver and Black Quantity 2 silver and 2 black Length 3.0 mm Thread 2.0 mm Where used: Four screws that secures the hinge covers to the back LCD cover Head diameter 7.0 mm 7-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 91
Phillips PM2.0×4.0 screw Screw listing Color Black Quantity 8 Length 4.0 mm Thread 2.0 mm Where used:Two screws that secure the hard drive to the computer Head diameter 5.0 mm Where used: Five screws that secure the heat sink to the system board Maintenance and Service Guide 7-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 92
Screw listing Where used: One screw that secures the Bluetooth module to the top cover 7-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 93
Phillips PM2.0×6.0 screw Screw listing Color Silver Quantity 3 Length 6.0 mm Thread 2.0 mm Where used:Three screws that secure the speakers to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 94
Screw listing Phillips PM2.5×3.0 screw Color Black Quantity 6 Length 3.0 mm Thread 2.5 mm Where used: Two screws that secure the WWAN module to the computer Head diameter 5.0 mm Where used:Two screws that secure the WLAN module to the computer 7-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 95
Where used: Two screws that secure the display panel to the display enclosure Screw listing Maintenance and Service Guide 7-7 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 96
Screw listing Phillips PM2.5×4.0 screw Color Black Quantity 12 Length 4.0 mm Thread 2.5 mm Where used:Two screws that secure the TouchPad to the top cover Head diameter 5.0 mm Where used: Two screws that secure the display panel to the display enclosure 7-8 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 97
Where used: Two screws that secure the power LED to the base enclosure Screw listing Where used: One screw that secures the USB board to the base enclosure Where used: Five screws that secure the system board to the base enclosure Maintenance and Service Guide 7-9 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 98
Screw listing Phillips PM2.5×5.0 screw Color Black Quantity 10 Length 5.0 mm Thread 2.5 mm Where used: Six screws that secure the LCD panel to the computer Head diameter 5.0 mm Where used: Two screws that secure the bezel to the display panel 7-10 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 99
Where used: Two screws that secure the display panel to the display enclosure Screw listing Maintenance and Service Guide 7-11 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 100
Screw listing Phillips PM2.5×6.0 screw Color Black Quantity 2 Length 6.0 mm Thread 2.5 mm Where used:Two screws that secure the system fan to the base enclosure Head diameter 5.0 mm 7-12 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 101
basis to maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding . If the partition is present, an HP Recovery drive is listed in the window. Maintenance and Service Guide 8-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 102
the recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: ■ You will need Recovery Disc Creation. Recovery Manager opens. 2. Follow the on-screen instructions. 8-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 103
+R, DVD+R DL, DVD-R, DVD-R DL, or DVD+/-RW. The discs you use will depend on the type of optical drive installed in your computer. ✎ DVDs support store more information than CDs, so using them for backup reduces the number of recovery discs required. ■ When backing up to discs, number each disc - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 104
> Maintenance > Backup and Restore Center. 2. Follow the on-screen instructions to set up and create a backup. ✎ Windows® includes the User utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you 8-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 105
button. 5. Follow the on-screen instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set drive and restart the computer. 3. Follow the on-screen instructions. Maintenance and Service Guide 8-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 106
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 8-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 107
Audio-in (microphone) 9 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 9-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 108
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 9-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 109
data 0 shield TMDS data 0TMDS clock+ TMDS clock shield TMDS clockCEC No connect DDC clock DDC data Ground +5V power Hot plug detect Maintenance and Service Guide 9-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 110
Connector pin assignments RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin 1 2 3 4 9-4 Signal +5 VDC Data Data + Ground Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 111
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 112
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 10-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 113
them carefully. ✎ Materials Disposal. This HP product contains mercury in the backlight in .eiae.org. This section provides disassembly instructions for the display assembly. The display procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 114
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 115
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 116
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 117
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 118
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 119
TouchPad 2-1 wireless 2-5 C cable kit, spare part numbers 3-6 cables, service considerations 4-1 caps lock light 2-2 chipset, product description 1-2 components bottom 9-4 RJ-45 (LAN) jack 9-4 RJ-45 jack 9-4 USB port 9-4 connectors, service considerations 4-1 Maintenance and Service Guide Index-1 - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 120
numbers 3-3 K keyboard product description 1-5 removal 4-16 spare part numbers 3-3, 4-16 keys action 2-3 esc 2-3 fn 2-3 num lk 2-3 numeric keypad 2-3 Windows applications 2-3 Windows logo 2-3 Index-2 Maintenance and Service Guide - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 121
O operating system, product description 1-6 optical drive precautions 4-2 product description 1-3 specifications 6-4, 6-5, 6-6 Maintenance and Service Guide P packing guidelines 4-3 passwords 5-4 plastic parts 4-1 pointing device components 2-1 illustrated 2-1 product description 1-5 ports display - HP Pavilion dm3-2000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 122
7-1 security cable slot 2-5 Security menu 5-4 security, product description 1-5 service considerations 4-1 serviceability, product description 1-6 SIM slot 2-7 spare part numbers 3-3 speakers removal 4-4 WWAN module removal 4-11 spare part numbers 4-11 Index-4 Maintenance and Service Guide
HP Pavilion dm3 Entertainment PC
Maintenance and Service Guide
Document Part Number: 572521-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.