HP Pavilion dm3-3000 HP Pavilion dm3 Entertainment PC - Maintenance and Servic
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- HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 1
HP Pavilion dm3 Entertainment PC Maintenance and Service Guide - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 2
and used by Hewlett-Packard Company under license guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 3
, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 4
iv Safety warning notice - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 5
14 3 Illustrated parts catalog ...15 Serial number label ...15 Computer major components ...16 Display assembly components ...19 Plastics kit ...21 procedures ...27 Preliminary replacement requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors 28 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 6
Workstation guidelines 30 Equipment guidelines 31 Component replacement procedures 32 Serial number label ...32 Computer feet ...33 Battery ...34 SIM ...35 Hard drive ...36 Memory module ...39 RTC battery ...41 Keyboard ...42 Top cover ...45 Speaker assembly ...48 Mini system board (left) ...50 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 7
) ...97 Universal Serial Bus ...97 9 Power cord set requirements ...98 Requirements for all countries ...98 Requirements for specific countries and regions 99 10 Recycling ...100 Battery ...100 Display ...100 Index ...106 vii - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 8
viii - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 9
Category Product Name Processors Chipset Graphics Panels Memory Description HP Pavilion dm3 Entertainment PC Intel Pentium® U5400 (1.2 GHz, 3M memory (128Mx16 DDR3 800MHz x 4 PCs) Support Blu-ray playback with HD Decode, DX10.1 and DX11 Support and HDMI Support 33.8-cm (13.3-in) HD LED BrightView - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 10
Category Hard drives Optical drives Webcam Audio Ethernet Wireless Description ● Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA (SATA) ● HP ProtectSmart Hard Drive Protection Customer-accessible 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200- - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 11
Touchpad gesture to be default on; rotate gesture default off 65-W AC adapter (Non-smart ID Pin supported) with localized cable plug support 6-cell, 2.8-Ah (62-Wh) polymer battery Security cable slot Preinstalled: ● Windows® 7 Basic (32-bit) ● Windows 7 Basic (64-bit) ● Windows 7 Premium (32-bit - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 12
Category Serviceability Description ● Windows 7 Professional (64-bit) Microsoft® Office preinstalled on: ● Windows 7 Home Basic (32-bit and 64-bit) ● Windows 7 Home Premium (32-bit and 64-bit) ● Windows 7 Professional (32-bit and 64-bit) End-user replaceable parts: AC adapter Battery (system) Hard - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 13
2 External component identification Top components Display components Item (1) (2) (3) Component Internal microphones (2) Webcam light Webcam Function Record sound. On-The webcam is in use. Records video and captures still photographs. Top components 5 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 14
Keys Item (1) (2) Component esc key fn key (3) Windows logo key (4) Windows applications key (5) Action keys Function Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with an arrow key or the esc - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 15
Lights Item (1) (2) (3) Component Caps lock light Mute light Wireless light (4) TouchPad light Description On-Caps lock is on. On-Computer sound is off. ● White-An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber-No - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 16
TouchPad components Item (1) Component TouchPad light (2) Left TouchPad button (3) TouchPad scroll zone (4) Right TouchPad button Function ● Off-TouchPad is enabled. ● Amber-TouchPad is disabled. Functions like the left button on an external mouse. Scrolls up or down. Functions like the - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 17
television, or any compatible digital or audio component. Connects an optional USB device. On-The hard drive is in use. Supports the following digital card formats: ● On-The computer is on. ● Flashing-The computer is in Sleep. ● Off-The computer is off or in Hibernation. Front components 9 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 18
45 (network) jack (optional) (6) AC adapter light (7) Power connector Function Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory , a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 19
, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at the factory. Releases the battery from the battery bay. Enable airflow to cool - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 20
that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Produce sounds. 12 Chapter 2 External component identification - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 21
Wireless antennas NOTE: Your computer might look different from the receive wireless signals to communicate with wireless local area networks (WLAN). Holds the battery and contains the SIM slot. *The antennas are not visible from the outside are located in Help and Support. Wireless antennas 13 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 22
(1) Power cord* Connects the AC adapter. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country. 14 Chapter 2 External component identification - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 23
Product name-This is the product name affixed to the front of the computer. (2) Serial number (s/n)-This is an alphanumeric identifier that is unique to about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 24
Computer major components 16 Chapter 3 Illustrated parts catalog - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 25
-001 619459-001 626740-001 626739-001 621184-001 621751-001 621752-001 621753-001 621185-001 619440-001 626735-001 619456-001 619457-001 Computer major components 17 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 26
GB,INTERNAL, 7200 RPM SSD 160 GB Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard drive screws) RTC battery (includes cable) Battery 6C 62WHr 2.8Ah LI Hinge covers Base enclosure Plastics kit Memory module compartment access cover Hard drive bay access cover Spare part - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 27
Display assembly components Item (1) (2) (3) (5) (6) Description Display hinge covers Display bezel (includes WLAN and WWAN antennas) Display hinges (with hinges) Webcam module 33.8-cm (13.3-in) HD LED Brightview SVA panel Spare part number 626637-001 619499-001 619477-001 619549-001 619448-001 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 28
Item (7) (8) (9) Description Display cable (includes microphone) Wireless antenna (includes WLAN and WWAN antenna transceivers and cable) Display back cover (includes logo) for use with: Display EMI shield (not illustrated) Spare part number 619439-001 619435-001 619436-001 626736-001 20 Chapter - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 29
Plastics kit Item (1) (2) Description Plastics Kit Memory module compartment cover Hard drive bay access cover Spare part number 619450-001 Plastics kit 21 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 30
Mass storage devices Item (1) (2) Description Hard drive (includes hard drive bracket and Mylar cover) 640 GB, 7200 RPM 500 GB, 7200 RPM 320 GB, 7200 RPM 250 GB, 7200 RPM 160 GB, 7200 RPM 640 GB,INTERNAL, 7200 RPM SSD 160 GB Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 31
Miscellaneous parts Description AC adapter AC adapter (for use in emerging markets) Power cords for use in: Australia India Japan South Korea Taiwan Thailand the People's Republic of China the United Kingdom and Singapore the United States Cable Kit ● Power cable ● hard drive cable Rubber Kit Screw - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 32
clips) Antennas (includes WLAN and WWAN antennas) Display back cover Base enclosure 6-cell, 62-WHr 2.8Ah LI battery Display cable Heat sink for use only with computer models equipped with UMA graphics subsystem (includes replacement thermal material) 160-GB, 7200-rpm hard drive (includes hard - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 33
Display assembly bezel (includes WLAN and WWAN antennas) Plastics Kit NOTE: For more Plastics Kit information, see Plastics kit on page 21. RTC battery Rubber Kit Screw Kit Speakers 128-GB, SSD System board equipped with UMA graphics subsystem and Intel Pentium U5400 (1.2 GHz, 3M L3 cache); includes - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 34
626736-001 626737-001 626739-001 626740-001 626742-001 626743-001 633279-001 Description Cable kit Heat sink for use only with computer models equipped with discrete graphics subsystem (includes replacement thermal material) Display EMI shield Display hinge covers Right mini system board Left mini - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 35
P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from instructions. Preliminary replacement requirements 27 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 37
may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 38
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 40
removal and replacement procedures. There are as many as 56 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number label When ordering parts or requesting - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 41
Computer feet Description Rubber Kit Spare part number 619452-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures 33 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 42
the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. 3. Slide the battery out of the computer (2). To insert the battery, insert the bottom edge of the battery into the battery bay until the battery is - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 43
system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet, and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). Remove the SIM: 1. Press - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 44
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). Remove the hard drive: 1. Position the computer with the back toward you. 2. Press the orange hard drive release latch that located in the - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 45
two Phillips PM2.5×4.0 screws (1) that secure the hard drive to the system board. 5. Use the mylar tab to lift the hard drive out of the computer at an angle (2). 6. Disconnect the hard drive cable from the hard drive (3). 7. Use the mylar tab on the hard drive bracket to lift the hard - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 46
8. To replace the hard drive bracket, remove the four Phillips PM3.0×4.0 screws (1) that secure the hard drive bracket to the hard drive 9. Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. 38 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 47
disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). Remove the memory module: 1. Turn the computer upside down with the front toward you. 2. Slide the orange memory module cover release latch that - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 48
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 40 Chapter 4 Removal and replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 49
the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the memory module cover (see Memory module on page 39). Remove the RTC battery: 1. Unplug the RTC battery from the system board (1). 2. Lift the battery (2) out of the computer. Reverse this procedure to - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 50
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the hard drive (see Hard drive on page 36). 6. Remove the Memory Module compartment cover (see Memory module on page 39). - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 51
display-side up with the front toward you. 4. Open the computer as far as possible. 5. Release the tabs along the top (1) edge of the keyboard using a thin flat-bladed screwdriver. 6. Lift the top edge of the - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 52
Reverse this procedure to install the keyboard. 44 Chapter 4 Removal and replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 53
by first disconnecting the power cord from the AC outlet and then disconnecting AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (See Hard drive on page 36) c. Memory module (see Memory module on page 39) d. Keyboard (see Keyboard - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 54
6. Remove the three Phillips PM2.5×6.0 screw that secures the top cover to the computer. 7. Release the touchpad ZIF connector (1). 46 Chapter 4 Removal and replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 55
8. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. Component replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 56
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 57
Reverse this procedure to install the speaker assembly. Component replacement procedures 49 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 58
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 59
4. Lift up and remove the mini system board (4). Reverse this procedure to install the mini system board (left). Component replacement procedures 51 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 60
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 61
4. Lift up and remove the mini system board (4). Reverse this procedure to install the mini system board (right). Component replacement procedures 53 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 62
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 63
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 64
country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 65
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 66
country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 67
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 68
4. Lift out and remove the power button board (4). Reverse this procedure to install the power button board. 60 Chapter 4 Removal and replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 69
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Keyboard (see Keyboard on page 42) c. Top cover (see Top cover on page 45) 5. Disconnect the wireless antenna - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 70
the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 5. Remove the three Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer. 6. Remove the hinge covers (2) 62 Chapter 4 Removal and - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 71
7. Lift the display panel (3) straight up to remove it. Reverse this procedure to install the display assembly. Component replacement procedures 63 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 72
8. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two rectangle mylar screw covers on the display bezel bottom edge (2) Two round mylar screw covers on the display bezel bottom edge (3) Two Phillips PM2.5×4.0 screws The display screw - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 73
11. Lift up and remove the display panel (3). The display panel is available using spare part number 619448-001. 12. To replace the webcam module (select models only), remove the two Phillips 2.0×3.0 (1) screws. 13. Disconnect the webcam module cable (2) from the webcam module, and remove the webcam - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 74
15. Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is available using spare part number 619435-001.. Reverse this procedure to install the display wireless antenna transceivers. 16. To replace the WWAN antenna transceivers, lift up on the silver - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 75
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. Keyboard (see Keyboard on page 42) d. Top cover (see Top cover - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 76
2. Disconnect the fan cable from the system board. 3. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1-4) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/ - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 77
4. Remove the fan/heat sink assembly (5) by lifting straight up. NOTE: The following steps apply only to computer models equipped with graphics subsystems having discrete memory. 1. Turn the system board right-side up, with the front toward you. Component replacement procedures 69 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 78
2. Disconnect the fan cable from the system board. 3. Loosen the four Phillips captive screws (1-4) and two Phillips spring-loaded captive screws (5- 6) that secure the fan/heat sink assembly. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 79
4. Remove the fan/heat sink assembly (7) by lifting straight up. Reverse this procedure to install the fan/heat sink assembly. The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1), (3) and the processor (2) and video components (4) each time the fan/heat - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 80
pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. The following illustration shows the locations for thermal material on systems with discrete graphics subsystems. 72 Chapter 4 Removal and replacement procedures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 81
by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 34) b. Hard drive (see Hard drive on page 36) c. WLAN module (see WLAN module on page 55) d. Memory module (see - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 82
with the right side toward you. 2. Remove the five Phillips PM2.5×4.0 (1) screws that secure the system board to the computer. 3. Lift the system board (2), and pull it away from the base enclosure. 4. Remove the hard drive cable (3) from the bottom of the system board. Reverse - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 83
Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. When the Startup - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 84
begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 85
is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - Open Setup - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 86
this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this section may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about the - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 87
disable Fan Always On. When enabled, the computer fan will always be on. Enable/disable seconds each (0, 5, 10, 15, or 20) ● QuickWeb Support―Enable/disable the QuickWeb Boot Menu during Setup Utility. Set ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ USB Diskette on Key/USB Hard Disk - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 88
Select Secondary Hard Disk Self Test (on select models only) Memory Test To do this Run a comprehensive self-test on the system memory. Run a diagnostic test on the system memory. 80 Chapter 5 Setup Utility (BIOS) - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 89
or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 90
To download a BIOS update: 1. Access the page on the HP Web site that provides software for the computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify the computer and access the BIOS update you want to download. 3. At the download area: a. - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 91
6 Specifications Computer specifications Metric U.S. Dimensions Length 23.233 cm 9.1 in Width 32.6 cm 12.83 in Height (front ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 92
13.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Total power consumption Viewing angle Metric U.S. 16.5 mm 29.34 mm 33.66 mm Up to 16.8 million 500:1 (typical) 200 nits (typical) - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 93
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 85 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 94
External Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read Write BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 95
External DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read Write CD-DA, CD+(E)G, CD-MIDI, - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 96
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for changes to your computer by restoring the computer to an earlier state. ● Recovering a program or driver (Recovery Manager software - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 97
(purchased separately) to create recovery discs, or purchase recovery discs for the computer from the HP Web site. Note the following guidelines before creating recovery discs: ● Use high > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. Creating recovery discs 89 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 98
discs (purchased separately): CD-R, CD-RW, DVD+R, DVD-R, or DVD±RW. The discs you use depend on the type of optical drive installed in the computer. NOTE: DVDs store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 99
of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set computer. You might be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 100
. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 101
Start > All Programs > Recovery Manager > Recovery Manager. - or - ● Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. Performing a recovery 93 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 102
8 Connector pin assignments Audio-in (microphone) Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin 1 2 3 External monitor Signal Audio out, left channel Audio out, right channel Ground 94 Chapter 8 Connector pin assignments - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 103
Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 95 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 104
HDMI Pin Signal Pin Signal 1 TMDS data 2+ 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock- 3 TMDS data 2- 13 CEC 4 TMDS data 1+ 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1- 16 DDC data 7 TMDS data 0+ 17 Ground 8 TMDS data 0 shield 18 +5V - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 105
RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground RJ-45 (network) 97 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 106
to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the regions must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 107
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 108
battery in general household waste. Follow the local laws and regulations in your area for computer battery them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the .eiai.org. This section provides disassembly instructions for the display assembly. The display - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 109
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 110
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 111
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 103 - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 112
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 113
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 114
Kit, spare part number 23 cables, service considerations 28 camera module removal 65 spare part number 65 caps lock light 7 chipset, product description 1 components bottom 11, 14 front 9 keys 6 left-side 9 lights 7 right-side 10 TouchPad 8 wireless antennas 13 computer feet locations 33 spare part - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 115
external media cards, product description 3 external monitor port connector pinout 94 external optical drive spare part numbers 22 F fan/heat sink assembly removal 67 spare part number 67 feet locations 33 spare part number 33 fn key 6 front components 9 G graphics, product description 1 grounding - HP Pavilion dm3-3000 | HP Pavilion dm3 Entertainment PC - Maintenance and Servic - Page 116
jack, identifying 10 RJ-45 jack connector pinout 97 RTC battery removal 41 spare part number 18, 25, 41 Rubber number label 15, 32 service considerations 27 serviceability, product description 4 Setup ray ROM DVD±RW SuperMulti Double-Layer Drive 86 computer 83 display assembly 84 DVD±RW and CD-RW
HP Pavilion dm3 Entertainment PC
Maintenance and Service Guide