HP Pavilion g4-2200 HP Pavilion g4 Notebook PC Maintenance and Service Guide
HP Pavilion g4-2200 Manual
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- HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 1
HP Pavilion g4 Notebook PC Maintenance and Service Guide - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 2
the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 3
or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 5
software ...6 Display ...6 Top ...8 Buttons and speakers 8 Keys - Windows systems 10 Keys - Ubuntu Linux systems 11 Lights ...12 TouchPad side ...15 Bottom components ...17 3 Illustrated parts catalog 18 Service label ...18 Computer major components 19 Display assembly subcomponents 24 Mass - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 6
label ...38 Computer feet ...39 Battery ...40 Service door ...41 Optical drive ...42 Hard drive ...45 81 PCH heat sink ...84 Processor ...86 5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8 88 Starting Setup Utility (BIOS) ...88 Updating the BIOS ...88 Determining the BIOS version - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 7
DVD±R/RW Super Multi Double-Layer Drive specifications 98 8 Backing up, restoring, and recovering (Windows 8 99 Creating recovery media and backups 99 Creating HP Recovery media 100 Restore and recovery ...101 Using Windows Refresh for quick and easy recovery 102 Remove everything and reinstall - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 8
viii ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 9
1 Product description Category Product Name Processors Chipset Description HP Pavilion g4 Notebook PC 3rd Generation Intel® Core™ i7 processors: Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) 3rd - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 10
of dedicated video memory (64 MB × 16 DDR3 @ 900 MHz × 8 pcs); 128 bit M2 package, supports HD Decode, DX11, HDMI, and PX5 35.6 cm (14.0 in), high × 1) Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses Customer-accessible Serial ATA (SATA) Supports HP 3D Drive - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 11
RW Super Multi Double-Layer Drive Supports DVD±RW Super Multi Double-Layer Combination Drive Supports zero-power optical drive One digital microphone HD audio Supports Dolby Advanced Audio v2 Two Altec Lansing speakers Supports Microsoft® Premium requirements HP TrueVision HD camera (fixed, no tilt - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 12
Ports One half-size Mini Card slot for WLAN ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1920×1200 @ 60Hz, 24 bits per pixel (bpp) ● HP Smart Pin AC power adapter ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 (two ports) ● USB - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 13
Operating system Serviceability Description TouchPad with two buttons: ● Multitouch gesture support enabled as default ● Taps enabled by default ● Supports edge-swipe gestures HP Smart AC adapter: ● 90 W RC V AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 14
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 15
. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 16
Top Buttons and speakers Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 17
Component (2) Speakers (2) Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● Click the System menu - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 18
Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start menu. Execute frequently used system functions. Displays the App bar. 10 Chapter 2 External component identification ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 19
Keys - Ubuntu Linux systems Component (1) fn key (2) Operating system logo key (3) Action keys (4) Operating system applications key Description Displays system information when pressed in combination with the esc key. Displays the Operating system menu. Execute frequently used system - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 20
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light (5) TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 21
: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. ENWW Top 13 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 22
Left side Component (1) External monitor port (2) Vents (2) (3) HDMI port (4) RJ-45 (network) jack (5) USB 3.0 ports (2) (6) Audio-in (microphone) jack Description Connects an external VGA monitor or projector. Enable airflow to cool internal components. NOTE: The computer fan starts up - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 23
, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 24
USB 2.0 port (7) AC adapter light (8) Power connector (9) Security cable slot Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional USB 2.0 compatible device. ● White: The AC adapter is connected - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 25
for the internal fan to cycle on and off during routine operation. The service door provides access to the keyboard, optical drive, hard drive bay, wireless to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 26
service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 40 for battery removal instructions identifier needed to locate documents, drivers, and support for models only) the computer. 18 Chapter 3 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 27
Computer major components ENWW Computer major components 19 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 28
pattern) ● Ruby red (modern mesh pattern) ● Sparkling black ● Linen white (butterfly blossom pattern) 683844-001 683845-001 683847-001 689462-001 Supports HD Only: ● Bright purple (modern mesh pattern) ● Ruby red (modern mesh pattern) ● Winter blue (modern mesh pattern) ● Sparkling black ● Linen - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 29
Professional ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory, Intel Core i3-3110M processor, and Windows 8 Standard ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory, Intel Core i3-3110M processor - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 30
Item (9) (10) (11) (12) Component Spare part number ● For use only with computer models equipped with UMA video memory and FreeDOS 680568-001 1.0 Intel Platform Controller Hub (PCH) heat sink 683843-001 Processor (includes replacement thermal material): 3rd Generation Intel Core processor: ● - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 31
Ah, Li-ion battery ● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 593553-001 593554-001 Base enclosure: ● Base enclosure Windows 8 ● Base enclosure 707887-001 680544-001 Rubber Feet Kit (not illustrated, includes four rubber feet) 680563-001 Hard drive SATA, (does not include - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 32
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive ● DVD±RW Super Multi Double-Layer Combination Drive 680557-001 680556-001 Service door (includes one captive screw) - available in the Plastics Kit 680561-001 Display assembly subcomponents Item (1) (2) Component Display bezel: ● Black Webcam - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 33
Item (3) (4) (5) (6) (7) (8) Component Display Hinge Kit (includes left and right display hinges and brackets) 35.6 cm (14.0 in), HD, LED, SVA, BrightView display panel Antenna Kit (includes left and right wireless antenna cables and transceivers) Display Panel Cable Kit (includes display panel - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 34
Hard drive bracket and screws ● Hard drive cable Miscellaneous parts Component HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) ● 90-W HP Smart AC adapter (PFC, 3-wire) ● 65-W HP Smart AC adapter (non-PFC, 3-wire) ● 65-W HP Smart AC adapter (RC/V, EM, 3-wire) Power cord, AC, 3-wire - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 35
Component ● For use in South Korea ● For use in Taiwan ● For use in Thailand ● For use in the United Kingdom and Singapore Screw Kit Thermal Material Kit Spare part number 490371-AD1 490371-AB1 490371-201 490371-031 680566-001 680571-001 Sequential part number listing Spare part number 490371-001 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 36
Spare part number 645193-001 652972-001 653338-001 655795-001 656120-001 657325-001 677152-001 664662-001 669299-001 669300-001 670290-001 670691-001 675794-001 676359-001 676521-001 676785-001 677152-001 680539-001 680540-001 680541-001 680542-001 680543-001 680544-001 680545-001 680546-001 680547- - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 37
board (includes cable) Power button board (includes cable) Plastics Kit (includes service door) 35.6 cm (14.0 in), HD, LED, SVA, BrightView display graphics subsystem with 1 GB of switchable discrete video memory and Windows 8 Professional (includes replacement thermal material) System board for use - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 38
graphics subsystem with 2 GB of switchable discrete video memory and Windows 8 Professional (includes replacement thermal material) Thermal Material Kit ) 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 65-W HP Smart AC adapter (non-PFC, 3-wire) 90-W HP Smart AC adapter (PFC, 3-wire) 90-W HP Smart AC - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 39
i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) Webcam/microphone module, HD Base enclosure Windows 8 35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly, bright purple (modern mesh pattern), (includes webcam, microphone, wireless antenna transceivers - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 40
-001 Description System board for use only with computer models equipped with UMA video memory, Intel Core i3-3110M processor, and Windows 8 Professional (includes replacement thermal material) System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 41
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 42
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 43
CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 44
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 45
provides removal and replacement procedures. IMPORTANT: There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. ENWW Component replacement procedures - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 46
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. 38 Chapter - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 47
Computer feet Description Rubber Feet Kit Spare part number 680563-001 The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures 39 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 48
Battery Description 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) 6 cell, 47 Whr, 2.20 Ah, Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 49
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). Remove the service door: 1. Using a small Phillips screwdriver, loosen the service door screw (1). 2. Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 50
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the optical drive: 1. Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the optical - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 51
3. Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive. ENWW Component - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 52
5. Insert a straightened paper clip into the release access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the optical drive. Reverse this procedure to reassemble and install the optical drive. 44 Chapter 4 Removal and - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 53
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the hard drive: 1. Disconnect the hard drive cable (1) from the computer. ENWW Component replacement procedures 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 54
2. Lift the hard drive (2) to remove. 3. Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3). 4. Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive. To install a hard drive, reverse the removal procedure. 46 Chapter 4 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 55
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). To add or replace a memory module: 1. Spread the retention clips (1) on each side of the memory module slot to - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 56
2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic- - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 57
module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then reconnect external power and external devices. 9. Turn on the computer - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 58
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the WLAN module: 1. Disconnect the WLAN - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 59
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 60
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 61
Remove the keyboard: 1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer. 2. Turn the computer right-side up with the front toward you and open the display. 3. Stand the computer on its left side. 4. Insert a finger or thin tool into the optical drive bay, and then press - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 62
6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 63
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 64
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Three Phillips M2.5 x 3.0 (2) Three Phillips M2.5 x 6.5 3. Close the computer. 4. - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 65
5. Remove the following screws that secure the top cover to the computer: (1) Two Phillips M2.5 x 7.5 (2) Five Phillips M2.5 x 6.5 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 66
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 67
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 68
3. Remove the power button board and cable (2). Reverse this procedure to install the power button board. 60 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 69
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 70
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 71
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 72
Reverse this procedure to install the TouchPad LED board and cable. 64 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 73
35.6 cm (14.0 in), HD, LED, SVA, BrightView display assembly Supports HD and VGA: ● Bright purple (modern mesh pattern) ● Ruby computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 74
: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 75
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 76
b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 703461-001. 7. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 77
8. If it is necessary to replace the display panel: a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 78
c. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. d. Remove the display panel. 9. If it is necessary to replace the display hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 79
b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001. 10. If it is necessary to replace the display panel cable: a. Release the adhesive and tabs (1) on the display enclosure shielding that secure the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 80
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 72 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 81
7. Remove the hard drive (see Hard drive on page 45). 8. Remove the keyboard (see Keyboard on page 52). 9. Remove the top cover (see Top cover on page 55). Remove the optical drive cable: 1. Disconnect the optical drive cable (1) from the system board. 2. Release the optical drive cable (2) from the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 82
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 83
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 84
710874-601 For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory, Intel Core i3-3110M processor, and Windows 8 Standard 710874-501 For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory, Intel Core i3-3110M - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 85
5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45). 8. Remove - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 86
4. Remove the system board (3) by sliding it up and to the right at an angle. NOTE: Your computer's system board may look different from the illustration. Reverse this procedure to install the system board. 78 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 87
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 88
Reverse this procedure to install the RTC battery. 80 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 89
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 90
kits. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it (only on computer models equipped with a graphics subsystem with switchable discrete memory) 82 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 91
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. 3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan. - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 92
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 93
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 94
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the optical drive (see Optical drive on page 42). 7. Remove the hard drive (see Hard drive on page 45 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 95
board on page 76). 11. Remove the heat sink (see Fan and heat sink on page 81). Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 96
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 97
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 98
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 90 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 99
(such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 100
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 101
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Access the page on the HP website that provides software for your computer. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 102
, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. 94 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics (Ubuntu - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 103
7 Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.1 cm 9.10 in Height (front to back) 3.0 cm to 3.6 cm 1.9 in to 1.4 in Weight: 2.19 kg 4.83 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - 65 W - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 104
35.6 cm (14.0 in), display specifications Dimensions Width Height Diagonal Number of colors Contrast ratio Brightness Backlight Total power consumption Viewing angle Metric U.S. 32.4 cm 12.8 in 19.3 cm 7.6 in 35.6 cm 14.0 in 262K (6 bit) 500:1 (typical) 200 cd/m2 (nits) (typical) LED - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 105
capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 106
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read Write Random access time BD DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 107
guide HP drivers Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 108
enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 109
screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 110
Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support your computer, and reinstalls Windows. IMPORTANT: This option Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 111
PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 112
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 113
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. ENWW Restore and recovery 105 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 114
drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP left side of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 115
drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP window, and click OK. 3. Select Overview from the panel on the left side of the window, and then click Backup Now. 4. Follow the on-screen instructions backup. You can manually back up your information - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 116
the panel on the left side of the window, and then click Back Up Now. NOTE: be restored, and then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to start restoring services provided by various companies. For a small fee, they will keep your backup for you. A cloud service - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 117
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 118
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 119
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 120
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 121
part numbers 25, 29, 42 boot order changing HP Recovery Manager 104 bottom components 17 button component on/off 13 C cable kit 72 cables, service considerations 33 caps lock light, identifying 12 chipset, TouchPad 13 Ubuntu Linux systems keys 11 Windows systems keys 10 computer feet locations 39 - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 122
part number 25, 29, 71 hinge cover removal 68 spare part number 25, 29, 68 HP Recovery Manager 103 correcting boot problems 104 starting 104 HP Recovery media creating 100 recovery 104 HP Recovery partition 104 recovery 103 removing 104 I internal media card, product description 4 J jack audio-in - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 123
5 serviceability 5 video 3 wireless 3 product name 1 R recovery 101, 102 discs 100, 104 HP Recovery Manager 103 media 104 starting 104 supported discs 100 procedures 37 remove everything and reinstall Windows 102 reset computer 101, 102 steps 102 restore Windows File History 101 right-side - HP Pavilion g4-2200 | HP Pavilion g4 Notebook PC Maintenance and Service Guide - Page 124
Drive 97 hard drive 96 optical drive 97, 98 supported discs recovery 100 system board removal 76 spare part numbers removal 74 spare part number 23, 29 user guides accesssing 7 V vents, identifying 14, 17 removal 67 spare part number 24, 31, 68 Windows backup 100 File History 100, 101 Refresh 101,
HP Pavilion g4 Notebook PC
Maintenance and Service Guide