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HP Pavilion m6-1000 User Guide - Page 97

Contacting support

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Contacting support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support. For U.S. product support, go to http://www.hp.com/go/contactHP. For worldwide product support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● Email support. ● Find support telephone numbers. ● Locate an HP service center. Contacting support 87

Section	Page
Starting right	11
Best practices	11
Fun things to do	12
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Front	14
Right side	15
Left side	17
Display	18
Top	19
TouchPad	19
Lights	20
Buttons, speakers, and fingerprint reader	22
Keys	23
Bottom	24
Labels	26
Connecting to a network	27
Connecting to a wireless network	27
Using the wireless controls	27
Using the wireless button	27
Using HP Connection Manager (select models only)	28
Using operating system controls	28
Using a WLAN	28
Using an Internet service provider	28
Setting up a WLAN	30
Configuring a wireless router	30
Protecting your WLAN	30
Connecting to a WLAN	31
Using Bluetooth wireless devices	31
Connecting to a local area network (LAN)	32
Enjoying entertainment features	33
Using the webcam	35
Using audio	35
Connecting speakers	35
Connecting headphones	35
Connecting a microphone	35
Using Beats Audio	35
Accessing Beats Audio Control Panel	35
Enabling and Disabling Beats Audio	36
Checking the sound	36
Using video	36
Connecting a VGA monitor or projector	37
Connecting an HDMI TV or monitor	37
Configuring audio settings (with HDMI TV)	38
Using Intel Wireless Display and Wireless Music (select models only)	39
Managing your audio and video files	39
Using the keyboard and pointing devices	40
Using ALT GR key combinations	41
Using the action keys	42
Using the hot keys	44
Using the keypad	45
Using the integrated numeric keypad	45
Using the TouchPad	46
Turning the TouchPad off or on	46
Navigating	47
Selecting	47
Using TouchPad gestures	48
Scrolling	49
Pinching/Zooming	49
Rotating	50
Flicking	50
Managing power	51
Using Sleep or Hibernation	51
Initiating and exiting Sleep	52
Initiating and exiting Hibernation	52
Setting password protection on wakeup	52
Using the power meter	53
Selecting a power plan	53
Running on battery power	54
Removing a user-replaceable battery	54
Finding battery information	55
Conserving battery power	55
Identifying low battery levels	55
Storing a user-replaceable battery	55
Disposing of a user-replaceable battery	56
Replacing a user-replaceable battery	56
Running on external power	56
HP CoolSense	57
Refreshing your software content with Intel Smart Connect Technology (select models only)	57
Shutting down the computer	57
Managing and sharing information	59
Using a USB device	59
Connecting a USB device	60
Removing a USB device	60
Connecting a powered USB device	60
Inserting and removing a digital storage card	61
Using optical drives	62
Inserting an optical disc	63
Removing an optical disc	63
Sharing drives on the network	64
Maintaining your computer	65
Improving performance	65
Handling drives	65
Replacing a hard drive	66
Using HP 3D DriveGuard (select models only)	67
Using Disk Defragmenter	67
Using Disk Cleanup	68
Adding or replacing memory modules	68
Updating programs and drivers	71
Cleaning your computer	71
Cleaning the display, sides, and cover	71
Cleaning the TouchPad and keyboard	71
Traveling with or shipping your computer	72
Securing your computer and information	73
Locating your security software	73
Using passwords	74
Setting Windows passwords	74
Setting Setup Utility (BIOS) passwords	75
Using the fingerprint reader	75
Using HP SimplePass	76
Registering fingerprints	76
Using your registered fingerprint to log on to Windows	76
Using Internet security software	76
Using antivirus software	77
Using firewall software	77
Installing software updates	77
Installing Windows security updates	77
Installing HP and third-party software updates	77
Securing your wireless network	78
Backing up your software applications and information	78
Using an optional security cable lock	78
Using Setup Utility (BIOS) and System Diagnostics	79
Starting Setup Utility (BIOS)	79
Updating the BIOS	79
Determining the BIOS version	79
Downloading a BIOS update	80
Using System Diagnostics	81
Backing up, restoring, and recovering	82
Creating backups	82
Creating recovery media to recover the original system	82
What you need to know	82
Creating the recovery media	83
Creating system restore points	83
What you need to know	83
Creating a system restore point	83
Backing up system and personal information	84
Tips for a successful backup	84
What you need to know	84
Creating a backup using Windows Backup and Restore	85
Restore and recovery	86
Restoring to a previous system restore point	86
Restoring specific files	86
Restoring specific files using Windows Backup and Restore	86
Recovering the original system using HP Recovery Manager	86
What you need to know	86
Recovering using HP Recovery partition (select models only)	87
Recovering using the recovery media	87
Changing the computer boot order	88
Specifications	89
Input power	89
Operating environment	90
Troubleshooting and support	91
Troubleshooting	92
Disc drive problems	92
Wireless connection problems	92
Cannot connect to a WLAN	93
Cannot connect to a preferred network	93
Current network security codes are unavailable	93
WLAN connection is very weak	94
Cannot connect to the wireless router	94
Network status icon is not displayed	95
Audio problems	95
Power management problems	95
Resolving a low battery level	96
Resolving a low battery level when external power is available	96
Resolving a low battery level when no power source is available	96
Resolving a low battery level when the computer cannot exit Hibernation	96
Troubleshooting an AC adapter	96
Contacting support	97
Electrostatic Discharge	98