HP Photosmart 2570 User Guide
HP Photosmart 2570 - All-in-One Printer Manual
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- HP Photosmart 2570 | User Guide - Page 1
HP Photosmart 2570 All-in-One series User Guide - HP Photosmart 2570 | User Guide - Page 2
HP Photosmart 2570 All-in-One series User Guide - HP Photosmart 2570 | User Guide - Page 3
on a stable surface. 7. Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. 8. If the product does not operate normally, see the online Troubleshooting help. 9. No operator-serviceable parts inside. Refer - HP Photosmart 2570 | User Guide - Page 4
29 Wired network setup 29 Install the software for a network connection 31 Connect to additional computers on a network 33 Change the HP All-in-One from a USB connection to a network connection........33 Manage your network settings 33 Network troubleshooting 40 5 Load originals and load - HP Photosmart 2570 | User Guide - Page 5
-One 89 Clean the HP All-in-One 89 Check the estimated ink levels 90 Print a self-test report 91 Work with print cartridges 91 13 Troubleshooting information 101 View the Readme file 102 Setup troubleshooting 102 Operational troubleshooting 112 Device update...113 14 HP warranty and support - HP Photosmart 2570 | User Guide - Page 6
Contents HP Photosmart 2570 All-in-One series declaration of conformity 132 Index...133 User Guide 3 - HP Photosmart 2570 | User Guide - Page 7
4 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 8
HP All-in-One or with the HP Image Zone software installed on your computer. This guide describes how to use the HP All-in-One control panel to make a copy, print photos from a memory card or storage device. It also describes how to print from a software application, how to maintain and troubleshoot - HP Photosmart 2570 | User Guide - Page 9
to clear paper jams. Rear USB portConnect to a computer. Ethernet port: Connect to a wired network. Power connection Control panel overview This section describes the functions of the various buttons, lights, and arrows on the HP All-in-One control panel. 6 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 10
Up arrow: Navigate up through menu options, move the viewing area up in zoom mode, or navigate the visual keyboard. Attention light: Indicates a problem occurred. See the color graphics display for more information. Right arrow: Increase values, move the viewing area right in zoom mode, navigate the - HP Photosmart 2570 | User Guide - Page 11
off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord. OK: Select a menu, setting, or value displayed on the color graphics display. 8 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 12
of the print cartridge. Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows that you the HP Instant Share icon is not present, there is no new mail or HP Instant Share was not set up. Shows that a Bluetooth adapter is installed, - HP Photosmart 2570 | User Guide - Page 13
Size 6. Paper Type 7. Copy Quality 8. Lighter/Darker 9. Enhancements 0. Set New Defaults Scan To Menu The following Scan To menu options are available when your HP All-in-One is connected to your computer with a USB cable and you press the Scan To button on 10 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 14
on the software applications installed on your computer. When the HP All-in-One is connected to a network with one or more computers, the Scan To Menu information is presented on a connected Windows computer or Macintosh computer screen. 1. Help 2. Print Report 3. Tools 4. Preferences - HP Photosmart 2570 | User Guide - Page 15
2. Error Messages 3. Print Cartridges 4. Load Originals and Load Paper 5. General Troubleshooting 6. Network Troubleshooting 7. Use Memory Card 8. Use Scan Features 9. Get Support 0. Icon Glossary Enter text and using the arrow buttons on the control panel. 12 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 16
Share features from the control panel unless you install the full version of HP Image Zone. Any mention of the HP Image Zone software in this guide and in the onscreen help for the HP Photosmart 2570 All-in-One series refers to both versions of HP Image Zone unless otherwise noted. You can quickly - HP Photosmart 2570 | User Guide - Page 17
the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Image Zone software; then reinstall the software. For more information, see the Setup Guide that came with your HP All-in-One. To open the HP Image Zone software on a Mac (OS 9) ➔ Do one of - HP Photosmart 2570 | User Guide - Page 18
including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide. HP Image Zone Tour (Windows) The HP Image Zone Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One - HP Photosmart 2570 | User Guide - Page 19
provides just a sampling of the features available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the features that your HP All-in-One supports. 16 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 20
. To access the HP Image Zone Help on a Windows computer 1. In the HP Solution Center, click the tab for your HP All-in-One. For information on accessing the HP Solution Center, see Use the HP Image Zone software. 2. In the Device Support area, click Onscreen Guide or Troubleshooting. - If you click - HP Photosmart 2570 | User Guide - Page 21
HP All-in-One, open the Troubleshooting and support book, and then open the 2570 series Troubleshooting book. - The other books listed on the Contents tab provide information on using the HP Image Zone software to complete tasks on your HP All-in-One to place 18 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 22
on the right side of the Help window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions, and illustrations, if applicable. ● can click the Home button to return to the HP Image Zone help contents page. User Guide 19 - HP Photosmart 2570 | User Guide - Page 23
menu in the HP Image Zone, choose HP Image Zone Help. For information on accessing the HP Image Zone software, see Use the HP Image Zone software. The HP Image Zone Help appears. The following diagram highlights features for finding you way around the Help. 20 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 24
of your HP All-in-One, click the 2570 series Help. - For information on troubleshooting issues with your HP All-in-One, click the 2570 series Troubleshooting. - The other sections listed provide information on using the HP Image Zone software to complete tasks on your HP All-in-One. ● The center - HP Photosmart 2570 | User Guide - Page 25
click the video camera icon, the animation runs in a new window. Help toolbar The Help toolbar, shown below, contains buttons that through topics that you have already viewed. Note If you have Mac OS 9, the Help toolbar has a different look. Find more HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 26
can connect your HP All-in-One. In addition to the setup instructions in this User Guide, you can also set up HP Instant Share on your network-connected HP All-in-One, so you can easily share images with friends and relatives. If you installed the HP Image Zone software, press the HP Instant Share - HP Photosmart 2570 | User Guide - Page 27
instructions, see Use printer sharing (Windows) or Use printer sharing (Mac). Connect using a USB cable The Setup Guide that came with your device provides detailed instructions for using a USB cable to connect a computer to the rear USB port. Finish setup 24 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 28
your HP All-in-One. ● Microsoft stack If you have Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the - HP Photosmart 2570 | User Guide - Page 29
onscreen instructions to finish the installation. 8. Print as you would to any printer. To install and print using the Widcomm stack (Windows) 1. Make sure that you have installed the HP All-in-One software on the computer. Note The purpose of installing the software is to make sure the print driver - HP Photosmart 2570 | User Guide - Page 30
. For more information on enabling Windows printer sharing, refer to the user guide that came with your computer or the Windows onscreen Help. Use printer sharing (Mac) If your computer is on a network, and another computer on the network is connected to the HP All-in-One with a USB cable, you share - HP Photosmart 2570 | User Guide - Page 31
Chapter 3 Finish setup 28 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 32
This chapter describes how to connect your HP All-in-One to a network, view and manage the network settings, and troubleshoot problems with the network connections. If you want to: Connect to a wired (Ethernet) network. Install the HP All-in-One software for use in a networked environment. Add - HP Photosmart 2570 | User Guide - Page 33
on HP Instant Share, see Share your images with family and friends. Connect your HP All-in-One to the network An Ethernet port is provided on the back of your HP All-in-One. 1. Remove the yellow plug from the back of the HP All-in-One. Network setup 30 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 34
. See the instructions below for your Windows computer or Mac. To install the Windows HP All-in-One software Note The following instructions are for Windows computers only. 1. Quit all applications running on your computer, and any firewall or virus detection software. User Guide 31 Network setup - HP Photosmart 2570 | User Guide - Page 35
Authentication screen, enter the Administrator password used to access your computer or network. The installer software looks for HP All-in-One devices, and then lists them. 5. (Mac OS X) On the Select Device screen, select your HP All-in-One. Network setup 32 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 36
the onscreen instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, your HP All-in-One is ready for service. 7. To test your network connection, go to your computer and print a self-test report to your HP All-in-One. For - HP Photosmart 2570 | User Guide - Page 37
network defaults You can reset the network settings to what they were when you purchased your HP All-in-One. 1. Press Setup. 2. Press until Network is highlighted, then press OK. The Network hardware, then press OK. - 1. Automatic - 2. 10-Full - 3. 10-Half 34 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 38
not stay when you exit from the menu. Caution Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP All-in-One. 1. Press Setup. 2. Press until Network is highlighted, then press OK - HP Photosmart 2570 | User Guide - Page 39
again. This selects the View Network Settings menu and then prints a configuration page for your HP All-in-One, including the IP address. You will use the IP address in the next step. Wizard, and then follow all of the wizard instructions. Network setup 36 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 40
and device firmware revision code. Note If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the - HP Photosmart 2570 | User Guide - Page 41
MAC address. Note Some Internet service providers (ISPs) require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation is assigned by the installation software. Network setup 38 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 42
IP address to the HP All-in-One: ● AutoIP: The installation software automatically determines the Manual: The configuration parameters are set manually, such as a static IP address. ● Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service - HP Photosmart 2570 | User Guide - Page 43
Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. Note The HP All-in-One functionality will be limited during VPN sessions. Network setup 40 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 44
(continued) The Printer Not Found screen appears during installation The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. Solution: Try reinserting the cables. Or, if necessary, try a different cable. The HP All-in-One is assigned an AutoIP address instead - HP Photosmart 2570 | User Guide - Page 45
Chapter 4 Network setup 42 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 46
. Tip For more help on loading an original, refer to the guides along the front and right edges of the glass. 2. Close the lid. Tip You can copy or scan oversized originals by completely removing the lid from your HP All-in-One. To remove the lid, lift the lid to the open position - HP Photosmart 2570 | User Guide - Page 47
for the HP Photosmart 2570 All-in-One series, go to: www.hp.com/support To purchase HP papers, go to: www.hp.com/learn/suresupply Papers to avoid Using paper that is too thin, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that is too thick may - HP Photosmart 2570 | User Guide - Page 48
ink is also more likely to smear. ● Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams Guide. ● Paper with cutouts or perforations (unless specifically designed for use with HP types and sizes of paper into your HP All-in-One for your copies or printouts. Tip To - HP Photosmart 2570 | User Guide - Page 49
top of the paper-width guide, then slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the paper tray; make sure the stack of paper fits within the paper tray and is no higher than the top of the paper-width guide. 46 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 50
and hold the tab on the top of the paper-width guide, then slide the paper-width guide inward against the stack of photo paper until it stops. guide. Load postcards, Hagaki, or HP Panorama photo paper You can load postcards, Hagaki, or panorama photo paper into the paper tray of your HP All-in-One - HP Photosmart 2570 | User Guide - Page 51
the paper-width guide, then slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the paper tray; make sure the stack of envelopes fits within the paper tray and is no higher than the top of the paper-width guide. 48 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 52
paper in the paper tray. ● Do not force paper too far forward in the paper tray. ● Use paper types that are recommended for your HP All-in-One. For more information, see Choose papers for printing and copying. For more information about clearing paper jams, see Paper troubleshooting. User Guide 49 - HP Photosmart 2570 | User Guide - Page 53
Chapter 5 Load originals and paper 50 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 54
the scanned image to an inserted memory card or storage device. For more information, see Scan an original to a memory card or storage device. Your HP All-in-One features four slots for memory cards, shown in the following illustration, with the memory cards that correspond to each slot. User Guide - HP Photosmart 2570 | User Guide - Page 55
in storage device mode. For more information, see Connect a storage device. 1. Connect your camera to the front USB port on your HP All-in-One using the USB cable supplied with your camera. 2. Turn on your camera and make sure it is in PictBridge mode. 52 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 56
the paper size setting on your camera is set to the default, the HP All-in-One uses the paper that is currently loaded in the default paper tray selected for printing from a PictBridge camera. Refer to the user guide that came with your camera for detailed information on printing directly from the - HP Photosmart 2570 | User Guide - Page 57
the slideshow. 5. Press Photo again to return to the photo display. View photos using your computer You can view and edit photos using the HP Image Zone software that came with your HP All-in-One. For more information, see the onscreen HP Image Zone Help. 54 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 58
on your HP All-in-One to memory card into the appropriate slot on your HP All-in-One, or connect a storage device to the front memory card into the appropriate slot on your HP All-in-One, or connect a storage device to the front memory card or storage device. ➔ Do one of the following: - Press OK to - HP Photosmart 2570 | User Guide - Page 59
color graphics display. Edit photos The HP All-in-One offers several basic editing controls that you can apply to information, see Set photo print options. You can also use the HP Image Zone software to view and edit images. You can print images, send images 56 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 60
photo and see the approximate area of the photo that will print. 4. Do one of the following: - Press OK to select the photo and exit zoom mode to its original state. Edit photos using your computer You can use the HP Image Zone software to view and edit images. You can also print images, send images - HP Photosmart 2570 | User Guide - Page 61
paper is inserted in the paper tray print side down, and then press OK to print the photos using the options you have selected. 58 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 62
information, see Select photos and videos. 1. Insert a memory card into the appropriate slot on your HP All-in-One, or connect a storage device to the front USB port. 2. Press or to move backward or forward through on the memory card. The file name, index number, and date appear under User Guide 59 - HP Photosmart 2570 | User Guide - Page 63
and scanning the proof sheet. Print a proof sheet The first step in using a proof sheet is to print it from the HP All-in-One. 1. Insert a memory card into the appropriate slot on your HP All-in-One, or . For more information, see Complete the proof sheet. 60 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 64
a proof sheet The final step in using a proof sheet is to scan the completed sheet you have placed on the scanner glass. Tip Make sure the glass of the HP All-in-One is completely clean or the proof sheet might not scan properly. For more information, see Clean the glass. 1. Load the proof sheet - HP Photosmart 2570 | User Guide - Page 65
to see if it supports DPOF. Your HP All-inOne supports DPOF file format 1.1. When you print camera-selected photos, the HP All-in-One print settings do not the appropriate slot on your HP All-in-One, or connect a storage device to the front USB port. 62 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 66
3. Press or to move through the frames one at a time. 4. Press OK for HP All-in-One. To print a video action photo 1. Insert a memory card into the appropriate slot on your HP All-in-One HP All-in-One. To print a panoramic photo 1. Insert a memory card into the appropriate slot on your HP All-in-One - HP Photosmart 2570 | User Guide - Page 67
country/region. 1. Insert a memory card into the appropriate slot on your HP All-in-One, or connect a storage device to the front USB port. 2. Press Photo are both set to Automatic, the HP All-in-One selects the best print options for the current print job. 64 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 68
8. Video Enhancement Lets you enhance a video frame when printing. The enhancements are automatically made by your HP Allin-One. It does not change the appearance of video frames on the color graphics display or the actual video . To save them to your computer, you can remove the User Guide 65 - HP Photosmart 2570 | User Guide - Page 69
Windows XP and Windows 2000. - For Mac: by default, files are saved to the computer in a Hard Drive:Users:User Name:Pictures:HP Photos folder. 3. The HP All-in-One one photo at a time. Press and hold or to move rapidly backward or forward through the photos. 66 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 70
directly connected to a Mac with a USB cable, the HP Instant Share client application software opens on your computer. Thumbnails of your photos appear in the HP Instant Share window. - If your HP All-in-One is network-connected, the Share Menu appears on the color graphics display. User Guide 67 - HP Photosmart 2570 | User Guide - Page 71
Chapter 6 Photos and videos 68 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 72
and printing. To take full advantage of the HP Instant Share features available from the control panel of a network-connected HP All-in-One, you must set up HP Instant Share on your HP All-in-One. If you installed the HP Image Zone software, press the HP Instant Share button on the control panel of - HP Photosmart 2570 | User Guide - Page 73
install the HP remote printer driver on another Windows computer, such as a laptop, you can either install the HP Image Zone software that came with your HP All-in-One or you can download the HP remote printer driver from the HP website. Share your images 70 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 74
to download the HP remote printer driver using a broadband connection. ➔ Once the HP remote print driver is installed, you can print remotely to the HP Allin-One by selecting Print from the File menu in any software application and choosing HP remote printers as your printer. Configure HP Instant - HP Photosmart 2570 | User Guide - Page 75
images. Tip If you choose this option accidentally, register the HP All-in-One again using the same HP Passport account. The device will be assigned the same device name as before. The share destinations and settings are also reapplied. Share your images 72 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 76
User Guide provides just a sampling of the copy features available to help you get started using your HP All-in-One to make copies. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all of the copy settings that your HP All-in-One supports. For - HP Photosmart 2570 | User Guide - Page 77
accept the settings as the new default settings. Explore the onscreen HP Image Zone Help to learn how to perform special copy projects one of the following: - Press OK to accept the preview and return to the Copy Menu. - Press to rescan the original. Copy 74 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 78
press OK. 6. Press Start Copy Black or Start Copy Color. The HP All-in-One makes a borderless copy of your original photo, as shown below. Tip setting from the Copy Menu. Selecting the Crop setting initiates a scan and displays a preview of the original on the color graphics display User Guide 75 - HP Photosmart 2570 | User Guide - Page 79
Chapter 8 Copy 76 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 80
Print 9 Print from your computer The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows computer or a Mac. Make sure you follow the instructions for your operating system in this chapter. - HP Photosmart 2570 | User Guide - Page 81
future print jobs or just to the current print job. To change the print settings for all future jobs 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Print Settings. 2. Make changes to the print settings, and click OK. 78 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 82
not use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in - HP Photosmart 2570 | User Guide - Page 83
. To stop a print job from the computer (OS 9 users) 1. Double-click the HP All-in-One printer icon on the desktop. 2. Select the print job you want to cancel. 3. Click the trash can icon button. It can take a few moments for printing to be cancelled. 80 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 84
The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP All-in-One icon in the system tray at the lower right side of the screen, near the time. On a Mac, the HP All - HP Photosmart 2570 | User Guide - Page 85
. - If your HP All-in-One is directly connected to your computer, the Scan To menu appears. 3. Press to highlight Memory Device, and then press OK. The HP All-in-One scans the image and saves the file to the memory card or storage device in the JPEG format. 82 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 86
image as an e-mail attachment, see the onscreen HP Image Zone Help that came with your software. Send using HP Instant Share You can easily share scanned images with friends and family using the HP Instant Share online service. HP Instant Share enables you to send images to others as email, upload - HP Photosmart 2570 | User Guide - Page 87
use your OCR software. Using OCR software is an art that takes time and practice to master. For more information about scanning documents, especially documents containing both text and graphics, see the documentation that came with your OCR software. Scan 84 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 88
all the print cartridges your device supports by doing the following: ● For Windows users: In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Click the Estimated Ink Levels tab, and then click print cartridge Ordering Information. ● For Mac users (OS - HP Photosmart 2570 | User Guide - Page 89
HP for information on calling for technical support. Country/region Asia Pacific (except for Japan) Australia Europe New Zealand Number for ordering 65 272 5300 1300 721 147 +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) 0800 441 147 Order supplies 86 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 90
(continued) Country/region South Africa U.S. and Canada Number for ordering +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) Order supplies User Guide 87 - HP Photosmart 2570 | User Guide - Page 91
Chapter 11 Order supplies 88 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 92
scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in the glass or painted parts of the HP All-in-One, as this might damage the device. Maintain your HP All-in-One User Guide 89 - HP Photosmart 2570 | User Guide - Page 93
in your print cartridges from the computer. If you have a USB connection between your computer and the HP All-in-One, see the onscreen HP Image Zone Help for information on checking the ink levels from the Printer Toolbox. Maintain your HP All-in-One 90 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 94
a problem with the black or photo print cartridge in the software. Work with print cartridges To ensure the best print quality from your HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions - HP Photosmart 2570 | User Guide - Page 95
-One supports, see Order print cartridges. To order print cartridges for your HP All-in-One, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. 92 HP Photosmart 2570 All-in-One - HP Photosmart 2570 | User Guide - Page 96
1. Make sure the HP All-in-One is on. Caution If the HP All-in-One is off when you lift the print-carriage access door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely - HP Photosmart 2570 | User Guide - Page 97
the print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right. The label for the slot is black with a solid white square and a solid white pentagon. 94 HP Photosmart 2570 All-in-One series Maintain your HP All-in - HP Photosmart 2570 | User Guide - Page 98
comes in the box with your HP All-in-One. If neither your print cartridge nor your HP All-in-One came with a print cartridge protector, you can order one from HP Support. Go to www.hp.com/support. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying - HP Photosmart 2570 | User Guide - Page 99
color. If you still have print quality problems after aligning the printer, try cleaning the print head using the procedure described in Clean the print cartridges. If print quality problems persist after aligning and cleaning, contact HP customer support. 96 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 100
. Recycle or discard the page. For information on aligning the printer by using the HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help. Clean the print cartridges Use this feature when the self-test report shows streaking or white lines through any of - HP Photosmart 2570 | User Guide - Page 101
cartridge back into the slot. Push the print cartridge forward until it clicks into place. 10. Repeat if necessary for the other print cartridge. 11. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. 98 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 102
can damage the print cartridges). Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. To clean the area around the ink nozzles 1. Turn on the HP All-in-One and open the print-carriage access door. The - HP Photosmart 2570 | User Guide - Page 103
slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One. Maintain your HP All-in-One 100 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 104
on software installation troubleshooting for a wired network. Other sources of information ● Setup Guide: The Setup Guide explains how to set up the HP All-in-One. ● User Guide: The User Guide is the book you are reading. This book describes the basic features of the HP All-in-One, explains - HP Photosmart 2570 | User Guide - Page 105
to HP, pointing to HP Photosmart 2570 All-in-One series, and then clicking Readme. ● In Mac OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section includes installation and - HP Photosmart 2570 | User Guide - Page 106
your HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors. If you connected the USB cable before you installed the software, see Troubleshooting common - HP Photosmart 2570 | User Guide - Page 107
the print cartridges. I received a message on the color graphics display that the print cartridge alignment failed Cause The incorrect type of paper is loaded in the paper tray, for example, colored paper, paper with text on it or certain recycled paper. 104 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 108
Troubleshooting Solution Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and - HP Photosmart 2570 | User Guide - Page 109
Uninstall and reinstall the software. For information on network communication problems or communication problems involving a memory card, PictBridge camera, or storage device, see the troubleshooting information for the HP Photosmart 2570 All-in-One series in the onscreen HP Image Zone Help. For - HP Photosmart 2570 | User Guide - Page 110
HP All-in-One. Lift open the print-carriage access door to expose the print cartridges and remove any packing material (such as tape or cardboard) or any other foreign objects blocking the carriage path. Software installation troubleshooting If you encounter a problem during software installation - HP Photosmart 2570 | User Guide - Page 111
the HP All-in-One Installer icon. The minimum system checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You - HP Photosmart 2570 | User Guide - Page 112
the software. The registration screen does not appear Solution ➔ In Windows, you can access the registration screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs (XP), Hewlett-Packard, HP Photosmart 2570 All-in-One series, and then clicking Sign up now. User Guide - HP Photosmart 2570 | User Guide - Page 113
until after you have reinstalled the software. 2. Press the On button to turn off the HP All-in-One. 3. On the Windows taskbar, click Start, Start Programs or All Programs (XP), Hewlett-Packard, HP Photosmart 2570 All-in-One series, Uninstall. 4. Follow the onscreen instructions. 5. If you are asked - HP Photosmart 2570 | User Guide - Page 114
the software. 5. Start the Setup program for your HP All-in-One again. 6. Launch Reinstall. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. To uninstall from a Mac 1. Disconnect the HP All-in-One from your Mac. 2. Open - HP Photosmart 2570 | User Guide - Page 115
and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. Operational troubleshooting The 2570 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some - HP Photosmart 2570 | User Guide - Page 116
job. Note If the paper is still jammed, see the onscreen Troubleshooting Help that came with your HP Image Zone software. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following: 1. Remove a print - HP Photosmart 2570 | User Guide - Page 117
other activities on your device while the update is occurring. Note If you disrupt the update, or an error message indicates the update failed, call HP support for assistance. 114 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 118
is now safe to use your HP All-in-One. Device update (Mac) On a Mac, apply updates to your HP All-in-One as follows: 1. Use your Web browser to download an update for your HP All-in-One from www.hp.com/support. 2. Double-click the downloaded file. The installer opens on your computer. 3. Follow the - HP Photosmart 2570 | User Guide - Page 119
Chapter 13 Troubleshooting 116 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 120
contact one of the HP support services listed in the following pages. Some support services are HP dealer for help. Warranty To obtain HP repair service, you must first contact an HP service office or an HP Customer Support Center for basic troubleshooting. See Before you call HP customer support - HP Photosmart 2570 | User Guide - Page 121
the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If - HP Photosmart 2570 | User Guide - Page 122
not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). 1. Make sure that: a. Your HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the - HP Photosmart 2570 | User Guide - Page 123
ask your dealer or call HP at the phone number provided in this guide. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. 120 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 124
-7751 Canada (Mississauga Area) (905) 206-4663 Canada 1-(800)-474-6836 Central America & The Caribbean www.hp.com/support Chile 800-360-999 021-3881-4518 800-810-3888 : 3002 Colombia (Bogota) Colombia 571-606-9191 01 58-212-278-8666 0-800-474-68368 Viêt Nam +84 88234530 User Guide 121 - HP Photosmart 2570 | User Guide - Page 125
on the left side). 4. Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to. 122 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 126
panel faceplate from the device as shown below. HP warranty and support 9. Retain the control panel faceplate. Do not return the control panel faceplate with the HP Allin-One. Tip See the Setup Guide that came with your HP All-in-Oneand the instructions below for information on how to attach your - HP Photosmart 2570 | User Guide - Page 127
for service personnel (samples of print quality problems are helpful). - A copy of the sales slip or other proof of purchase to establish the warranty coverage period. - Your name, address, and a phone number where you can be reached during the day. 124 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 128
scan specifications, physical specifications, power specifications, environmental specifications, regulatory notices, and the declaration of conformity for your HP All-in-One. System requirements Software of paper and the amount of ink you are using. HP recommends emptying the output tray frequently - HP Photosmart 2570 | User Guide - Page 129
: drop-on-demand thermal inkjet ● Language: HP PCL Level 3, PCL3 GUI or PCL 10 ● Print speeds vary according to the complexity of the document ● Duty cycle: 500 printed pages per month (average), 5000 printed pages per month (maximum) Technical information 126 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 130
up to 0.1 up to 0.1 up to 0.8 up to 0.8 up to 8.5 up to 5.1 up to 30 up to 24 Scan resolution (dpi) 1200 x 1200 1200 x 1200 600 x 600 600 x 600 300 x 300 300 x 300 300 x 300 on a memory card might cause the performance of the HP All-in-One to be slower than expected. Technical information User - HP Photosmart 2570 | User Guide - Page 131
to potential high electromagnetic fields. Additional specifications Memory: 8 MB ROM, 32 MB DRAM If you have Internet access, you can get acoustic information from the HP website. Go to: www.hp.com/support. Technical information 128 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 132
to encourage the development of energy-efficient office products. Technical information ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY - HP Photosmart 2570 | User Guide - Page 133
cartridges free of charge. For more information, go to the following website: www.hp marketing name (HP Photosmart 2570 All-in-One series). FCC installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions - HP Photosmart 2570 | User Guide - Page 134
booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 User Guide 131 - HP Photosmart 2570 | User Guide - Page 135
, manufacturer's name and address, and applicable specifications recognized in the European community. HP Photosmart 2570 All-in-One series declaration of conformity DECLARATION OF CONFORMI TY according to ISO/IEC Guide 22 and EN 45014 Manufac ture r's Nam e: Hewlett-Packard Company Manufac - HP Photosmart 2570 | User Guide - Page 136
cancel button 8 copy 75 print job 79 scan 83 carriage, blocked 107 cartridges. See print cartridges CAT-5 Ethernet cable 30 clean exterior 90 glass 89 lid backing 89 print cartridge contacts 97 print cartridge ink nozzle area 99 print cartridges 97 color graphics display change language 104 change - HP Photosmart 2570 | User Guide - Page 137
51 N network advanced settings 34 connection type 37 restore settings 34 status 37 upgrade 33 O OK button 8 on button 8 order accessories 86 paper 85 print cartridges 85 Setup Guide 86 software 86 User Guide 86 P panoramic photos 63 paper 134 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 138
contacts 97 clean ink nozzle area 99 handle 91 order 85 part names 91 photo print cartridge 95 replace 92 store 95 troubleshoot 104, 113 print margin specifications 126 printer found screen, Windows 32 printer sharing Mac 27 Windows 27 proof sheet fill in 61 menu 10 print 59, 60 scan 61 R Readme - HP Photosmart 2570 | User Guide - Page 139
software 110 up arrow 7 upgrade to network 33 URL 37 USB cable installation 103 USB port speed 24 V videos action photos 63 print 63 print selected 59 select 55 view 54 view photos and videos 54 slideshow 54 visibility (Bluetooth) 40 visual keyboard 12 136 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 140
Index W warranty 117 Webscan 27 wired connection icons 9 wireless router 30 X xD memory card 51 Z zoom button 8 buttons 57 photos 57 User Guide 137 - HP Photosmart 2570 | User Guide - Page 141
138 HP Photosmart 2570 All-in-One series - HP Photosmart 2570 | User Guide - Page 142
© 2005 Hewlett-Packard Development Company, L.P. Electronic Edition www.hp.com *Q7211-90209* *Q7211-90209* Q7211-90209
HP Photosmart 2570 All-in-One series
User Guide