HP Photosmart 5520 User Guide - Page 42

To get help from the print display, touch

Help

from the Home screen. Touch the directional button to navigate

through help topics, touch

Troubleshoot and Support

, and then touch

Clear Carriage Jam

.

Click here to go online for more information

.

Solve print problem

Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP

provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.

From the

Start

menu on your computer, click

All Programs

, and then click

HP

. Under

HP Photosmart 5520

series

, click

HP Photosmart 5520 series

, click the

Help

button, and then double-click

HP Print Diagnostic

Utility

.


.

If print quality is not acceptable, try the following to improve print quality:

•

Use the printer status and print quality reports to diagnose printer and print quality issues. From the Home

screen, touch the

Settings

icon, and then touch

Tools

. Touch

Printer Status Report

or

Print Quality

Report

.


•

If printouts show misaligned colors or lines, try aligning the printer. See

Align printer on page 27

for more

information.

•

If there are ink smears on the printouts, try clearing the ink smears. See

Clean ink smear on page 25

for more

information.

Solve copy and scan problem

HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.

From the

Start

menu on your computer, click

All Programs

, and then click

HP

. Under

HP Photosmart 5520

series

, click

HP Photosmart 5520 series

, click the

Help

button, and then double-click

HP Scan Diagnostic

Utility

.

Learn more about how to solve scan issues.


.

Learn how to solve copy issues.


.

Solve networking problem

Check the network configuration or print the wireless test report to assist in diagnosing network connection

issues.

To check network configuration or print wireless test report

1.

From the Home screen, touch the

Wireless

icon, and then touch

Settings

.

2.

Touch the down arrow to scroll through options. Touch

Display Network Configuration

or

Print Wireless

Test Report

.

Click the links below to find more online information to solve networking issues.

•

Learn more about wireless printing.


.

•

Learn how to find your network security settings.


.

•

Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips.

Click here to go

online for more information

.

•

Learn how to work with your firewall and anti-virus programs during printer setup.

Click here to go online for

more information

.

Chapter 9

40

Solve a problem

Solve a problem

Section	Page
Contents	3
HP Photosmart 5520 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	8
Status lights and buttons	8
How do I?	11
Print	13
Print photos from a memory card	13
Print Quick Forms	14
Wireless Direct print	14
Select print media	14
Load media	14
Recommended papers for photo printing	17
Recommended papers for printing and copying	18
Tips for print success	18
Use Web Services	21
Print from anywhere	21
Your printer is protected	21
How to get started with HP ePrint	21
Use HP Print Apps	22
Use the HP ePrintCenter website	22
Tips for using Web Services	22
Copy and scan	23
Copy text or mixed documents	23
Scan to a computer or memory card	25
Tips for copy and scan success	26
Work with cartridges	27
Check the estimated ink levels	27
Clean printhead automatically	27
Clean ink smear	27
Replace the cartridges	28
Align printer	29
Order ink supplies	30
Cartridge warranty information	30
Tips for working with cartridges	31
Connectivity	33
Add the HP Photosmart to a network	33
WiFi Protected Setup (WPS)	33
Wireless with a router (infrastructure network)	34
Connect wirelessly to the printer without a router	34
Change from a USB connection to a wireless network	35
Connect a new printer	36
Change network settings	36
Tips for setting up and using a networked printer	36
Advanced printer management tools (for networked printers)	37
Open the embedded Web server	37
About cookies	37
Solve a problem	39
Get more help	39
Register your printer	39
Clear paper jam	39
Solve print problem	42
Solve copy and scan problem	42
Solve networking problem	42
HP support by phone	43
Phone support period	43
Placing a call	43
After the phone support period	43
Technical information	49
Notice	49
Cartridge chip information	49
Specifications	50
System requirements	50
Environmental specifications	50
Print specifications	50
Scan specifications	50
Copy specifications	50
Cartridge yield	50
Print resolution	50
Environmental product stewardship program	51
Eco-Tips	51
Paper use	51
Plastics	52
Material safety data sheets	52
Recycling program	52
HP inkjet supplies recycling program	52
Power consumption	52
Disposal of waste equipment by users in private households in the European Union	53
Chemical Substances	54
Restriction of hazardous substance (Ukraine)	54
Battery disposal in the Netherlands	54
Battery disposal in Taiwan	54
California Perchlorate Material Notice	54
EU battery directive	55
Auto Power-Off	55
Sleep mode	56
Regulatory notices	56
Regulatory model identification number	56
FCC statement	57
VCCI (Class B) compliance statement for users in Japan	57
Notice to users in Japan about the power cord	57
Notice to users in Korea	57
Notice to users in Germany	58
Noise emission statement for Germany	58
European Union Regulatory Notice	58
Regulatory wireless statements	59
Exposure to radio frequency radiation	59
Notice to users in Brazil	59
Notice to users in Canada	60
Notice to users in Taiwan	60

HP Photosmart 5520 User Guide - Page 42

Solve print problem, Solve copy and scan problem, Solve networking problem - help

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