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HP Photosmart 7520 User Guide - Page 58

Solve networking problem, HP support by phone, Phone support period, Placing a call - wireless

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Solve a problem Chapter 10 Solve networking problem Check network configuration or print wireless test report to assist in diagnosing network connection issues. To check network configuration or print wireless test report 1. From the Home screen, touch the Wireless icon, and then touch Setup. 2. Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or Print Network Configuration Page. Click the links below to find more online information to solve networking issues. • Learn more about wireless printing. Click here to go online for more information. • Learn how to find your network security settings. Click here to go online for more information. • Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go online for more information. • Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for more information. HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart 7520 Series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. 56 Solve a problem

Section	Page
Contents	3
HP Photosmart 7520 Series Help	5
Get to Know the HP Photosmart	7
Printer parts	7
Control panel features	8
Tips for getting to know the printer	9
How do I?	11
Print	13
Print photos from a memory card	13
Select Print Media	15
Load media	15
Recommended papers for photo printing	17
Recommended papers for printing and copying	18
Tips for print success	18
Copy and scan	21
Scan to a computer, memory device, or email	21
Copy text or mixed documents	22
Tips for copy and scan success	23
Use Web Services	25
Print with HP ePrint	25
Your printer is protected	25
How to get started with ePrint	25
Use HP Print Apps	26
Visit the HP ePrintCenter website	26
Tips for using Web Services	26
Fax	27
Send a fax	27
Send a standard fax	27
Send a standard fax from the computer	28
Send a fax manually from a phone	28
Send a fax using monitor dialing	29
Send a fax from memory	29
Schedule a fax to send later	30
Send a fax in Error Correction Mode	30
Receive a fax	31
Receive a fax manually	31
Set up backup fax	31
Reprint received faxes from memory	32
Forward faxes to another number	32
Set the paper size for received faxes	33
Set automatic reduction for incoming faxes	33
Block unwanted fax numbers	33
Add numbers to the junk fax list	34
Remove numbers from the junk fax list	34
Print a Junk Fax Report	34
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	34
Fax to PC and Fax to Mac requirements	35
Activate Fax to PC and Fax to Mac	35
Modify Fax to PC and Fax to Mac settings	35
Set up speed-dial entries	35
Set up and change speed-dial entries	36
Delete speed-dial entries	36
Print a list of speed-dial entries	36
Change fax settings	36
Configure the fax header	37
Set the answer mode (Auto answer)	37
Set the number of rings before answering	37
Change the answer ring pattern for distinctive ring	37
Set the dial type	38
Set the redial options	38
Set the fax speed	39
Set the fax sound volume	39
Fax and digital phone services	39
Fax over Internet Protocol	40
Use reports	40
Print fax confirmation reports	40
Print fax error reports	41
Print and view the fax log	41
Clear the fax log	41
Print the details of the last fax transaction	42
Print a Caller ID Report	42
View the Call History	42
Work with cartridges	43
Check the estimated ink levels	43
Clean cartridges automatically	43
Align printer	43
Replace the cartridges	44
Order ink supplies	46
Cartridge warranty information	46
Tips for working with ink	47
Connectivity	49
Add the HP Photosmart to a network	49
WiFi Protected Setup (WPS)	49
Wireless with a router (infrastructure network)	50
Change from a USB connection to a wireless network	50
Connect a new printer	51
Change network settings	51
Wireless Direct	51
Tips for setting up and using a networked printer	51
Advanced printer management tools (for networked printers)	52
To open the embedded Web server	52
About cookies	52
Solve a problem	55
Get more help	55
Register the product	55
Clear the paper jam	55
Clearing paper jam from the two-sided printing accessory	55
Clearing paper jam from the Automatic Document Feeder	56
Clear carriage jam	57
Solve print problem	57
Solve copy and scan problem	57
Solve networking problem	58
HP support by phone	58
Phone support period	58
Placing a call	58
After the phone support period	58
Additional warranty options	59
Cartridge supply upgrade	59
Prepare printer	59
Check cartridge access door	59
Printhead failure	59
Printer failure	60
Ink cartridge problem	60
SETUP cartridges	61
Technical information	63
Notice	63
Cartridge chip information	63
Specifications	64
Environmental product stewardship program	65
Eco-Tips	66
Paper use	66
Plastics	66
Material safety data sheets	66
Recycling program	66
HP inkjet supplies recycling program	66
Auto Power-Off	67
Set the Energy Save Mode	67
Power consumption	67
Disposal of waste equipment by users in private households in the European Union	68
Chemical Substances	68
Restriction of hazardous substance (Ukraine)	69
Battery disposal in the Netherlands	69
Battery disposal in Taiwan	69
California Perchlorate Material Notice	69
EU battery directive	70
Regulatory notices	70
Regulatory model identification number	71
FCC statement	71
VCCI (Class B) compliance statement for users in Japan	71
Notice to users in Japan about the power cord	71
Notice to users in Korea	72
Notice to users in Germany	72
Noise emission statement for Germany	72
European Union Regulatory Notice	72
Regulatory telecommunication notices	73
Notice to users of the U.S. telephone network: FCC requirements	74
Notice to users of the Canadian telephone network	75
Notice to users of the German telephone network	75
Australia wired fax statement	75
Regulatory wireless statements	76
Exposure to radio frequency radiation	76
Notice to users in Brazil	76
Notice to users in Canada	77
Notice to users in Mexico	77
Notice to users in Taiwan	78
Additional fax setup	79
Set up faxing (parallel phone systems)	79
Select the correct fax setup for your home or office	80
Case A: Separate fax line (no voice calls received)	82
Case B: Set up the printer with DSL	82
Case C: Set up the printer with a PBX phone system or an ISDN line	83
Case D: Fax with a distinctive ring service on the same line	84
Case E: Shared voice/fax line	85
Case F: Shared voice/fax line with voice mail	86
Case G: Fax line shared with computer modem (no voice calls received)	87
Set up the printer with a computer dial-up modem	87
Set up the printer with a computer DSL/ADSL modem	88
Case H: Shared voice/fax line with computer modem	89
Shared voice/fax with computer dial-up modem	89
Shared voice/fax with computer DSL/ADSL modem	91
Case I: Shared voice/fax line with answering machine	92
Case J: Shared voice/fax line with computer modem and answering machine	93
Shared voice/fax line with computer dial-up modem and answering machine	93
Shared voice/fax line with computer DSL/ADSL modem and answering machine	95
Case K: Shared voice/fax line with computer dial-up modem and voice mail	97
Serial-type fax setup	98
Test fax setup	99

Match case Limit results 1 per page

Solve networking problem

Check network configuration or print wireless test report to assist in diagnosing network connection issues.

To check network configuration or print wireless test report

From the Home screen, touch the

Wireless

icon, and then touch

Setup

Touch and drag your finger vertically to scroll through the options. Touch

Display Network Summary

Print Network Configuration Page

Click the links below to find more online information to solve networking issues.

•

Learn more about wireless printing.

Click here to go online for more information

•

Learn how to find your network security settings.

Click here to go online for more information.

•

Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips.

Click here to go

online for more information.

•

Learn how to work with your firewall and anti-virus programs during printer setup.

Click here to go online for

more information.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•

Phone support period

•

Placing a call

•

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To

determine the duration of phone support in Europe, the Middle East, and Africa, go to

www.hp.com/support

Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following

information:

•

Product name (HP Photosmart 7520 Series)

•

Serial number (located on the back or bottom of the product)

•

Messages that appear when the situation occurs

•

Answers to these questions:

◦

Has this situation happened before?

◦

Can you re-create it?

◦

Did you add any new hardware or software to your computer at about the time that this situation began?

◦

Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit

www.hp.com/support

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the

HP online support Web site:

www.hp.com/support

. Contact your HP dealer or call the support phone number for

your country/region to learn more about support options.

Chapter 10

Solve a problem