HP Photosmart All-in-One Printer - B109 User Guide - Page 54

Placing a call, After the phone support period, Additional warranty options

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Chapter 11 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart B109 series) • Model number (located near the cartridge access area) [[[[[ • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 52 Solve a problem Solve a problem

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Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•
Product name (HP Photosmart B109 series)
•
Model number (located near the cartridge access area)
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time
that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit
www.hp.com/support
.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
www.hp.com/support
. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support
, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Chapter 11
52
Solve a problem
Solve a problem