HP Photosmart All-in-One Printer - B109 User Guide - Page 56

Solution, Cause, Solution 1: Check the power cord, Solution 2: Reset the product

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Chapter 11 Solution 1: Check the power cord Solution: • Make sure you are using the power cord that came with the product. • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.    1 Power connection 2 Power cord and adapter 3 Power outlet • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but still does not work, then there might be a problem with the power outlet. Cause: There was a problem with the power cord or the power supply. If this did not solve the issue, try the next solution. Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. 54 Solve a problem Solve a problem

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Solution 1: Check the power cord
Solution:
•
Make sure you are using the power cord that came with the product.
•
Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1
Power connection
2
Power cord and adapter
3
Power outlet
•
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not work, then there might be a problem with
the power outlet.
Cause:
There was a problem with the power cord or the power supply.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution:
Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the
On
button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Chapter 11
54
Solve a problem
Solve a problem