HP Photosmart All-in-One Printer - B109 User Guide - Page 70

Product messages, Missing HP Photosmart Software, Firmware revision mismatch, Memory is full

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Chapter 11 Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Scanner failure Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product was busy or an unknown cause interrupted your scan. Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product to your computer 68 Solve a problem

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Product messages
The following is a list of product-related error messages:
•
Firmware revision mismatch
•
Memory is full
•
Scanner failure
•
Improper shutdown
•
Missing HP Photosmart Software
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:
Try making fewer copies at a time.
Cause:
The document you were copying exceeded the memory of the product.
Scanner failure
Solution:
Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Cause:
The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution:
Press the
On
button to turn the product on and off.
Cause:
The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Missing HP Photosmart Software
Try the following solutions.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Check the connection from the product to your computer
Chapter 11
68
Solve a problem
Solve a problem