HP Photosmart C4600 User Guide

HP Photosmart C4600 - All-in-One Printer Manual

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  • HP Photosmart C4600 | User Guide - Page 1
    HP Photosmart C4600 series
  • HP Photosmart C4600 | User Guide - Page 2
  • HP Photosmart C4600 | User Guide - Page 3
    ink supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting
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    2 Contents
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    to know the HP Photosmart" on page 5 • "Print" on page 13 • "Scan" on page 27 • "Copy" on page 31 • "Reprint photos" on page 35 • "Save photos" on page 37 • "Work with cartridges" on page 39 • "Technical information" on page 123 HP Photosmart C4600 series Help HP Photosmart C4600 series Help 3
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    Chapter 1 HP Photosmart C4600 series Help 4 HP Photosmart C4600 series Help
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    7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 Cartridge door 10 Cartridge access area 11 Print carriage 12 Glass 13 Lid-backing 14 Lid 15 Rear door 16 Rear USB port 17 Power connection (Use only with the power adapter supplied by HP.) Get to know the HP Photosmart 5
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    the Photo Menu. When viewing screens other than the Home screen, selects options related to the current display. 6 Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the Home screen, selects options related to the current display. Get to know the HP Photosmart 6 Get
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    Sense-enabled HP Photosmart scan the Auto Sense marks and automatically adjust printer settings-including paper type, print quality, and size-for faster printing and outstanding quality. You will even get an alert if your paper is loaded incorrectly. When you print using tabbed photo papers, Auto
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    Chapter 3 HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed
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    without smudging. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been
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    of the HP Web site are available in English only. Load media ▲ Do one of the following: Load small-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. b. Load paper. ❑ Insert stack of photo paper into paper tray with short edge forward and print side down. Paper basics 10
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    tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. Load full-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. b. Load paper. ❑ Insert stack of paper into paper tray with short edge forward and print side down
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    3 ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. Related topics "Information on paper" on page 12 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying
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    click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement. Print 13
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    17 Print photos saved on your computer To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer
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    reduce the quality of your printout. Photo paper should be flat before printing. To print a photo on photo paper 1. Load paper in the input tray. Print 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens
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    , you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see "Print using Maximum dpi" on page 23. 9. In the HP Real Life Technologies area, click the
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    Print photos from a memory card ▲ Do one of the following: Print photo on small-size paper a. Load paper. ❑ Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray. b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print. c. Insert memory.
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    Select. ❑ Press same button to increase number of copies. ❑ Press OK. e. Print photo. ❑ Press OK. Print photo on full-size paper a. Load paper. ❑ Load full-size photo paper in paper tray. b. Select project type. ❑ Press the button next to Photo on Home screen. ❑ Press the button next to Memory Card
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    I and II 4 Front USB port (for storage devices) d. Select photo. ❑ Press button next to Select. ❑ Press same button to increase the number of copies. ❑ Press OK. ❑ Press button next to Photo Size. ❑ Press button next to 8.5 x 11 to change paper size. e. Print photo. ❑ Press Print. Print photos 19
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    Chapter 4 Print passport photos a. Load paper. ❑ Load full-size photo paper in paper tray. b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Passport Photo Print. c. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick
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    paper size. e. Print photo. ❑ Press OK. Related topics • "Recommended papers for photo printing" on page 7 • "Stop the current job" on page 121 Print envelopes With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print
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    prevent jams, manually feed the iron-on transfer sheets into the input tray one sheet at a time. Print To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click
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    , the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in
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    Resolution button to view the print resolution dpi for the paper type and print quality combination you selected. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in
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    letters and transparencies. • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart manually. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the
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    Chapter 4 Print 26 Print
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    5 Scan • "Scan to a computer" on page 27 • "Scan to a memory card" on page 28 • "Scan and reprint photos" on page 35 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan Scan 27
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    scan. a. Press button next to Scan. b. Press button next to Scan to PC. Related topics "Stop the current job" on page 121 Scan to a memory card To save a scan to a memory card 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan 28 Scan
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    Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) 4. Start scan. ▲ Press button next to Scan to Memory Card. Related topics "Stop the current job" on page 121
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    Chapter 5 Scan 30 Scan
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    • "Copy text or mixed documents" on page 31 • "Copy photos (reprint)" on page 35 Copy text or mixed documents Copy text or mixed documents ▲ Do one of the following: Black and White copy a. Load paper. ❑ Load full-size paper in paper tray. b. Load original. ❑ Lift lid on product. Copy Copy 31
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    Chapter 6 ❑ Load original print side down on right front corner of glass. ❑ Close lid. c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Black Copy . ❑ Press button
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    Color copy a. Load paper. ❑ Load full-size paper in paper tray. b. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Copy ❑ Close lid. c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Color Copy . Copy
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    . ❑ Press OK. Related topics • "Change the copy settings" on page 34 • "Stop the current job" on page 121 Change the copy settings To set the paper size from the control panel 1. Press the button next to Copy. 2. Select the copy type. 3. Press the button next to 8.5 x 11 Plain. To set the
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    original photo 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray. 2. Select project type. a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint. c. Press OK. 3. Load original. a. Lift lid on product. Reprint photos Reprint photos
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    Chapter 7 b. Load original print side down on right front corner of glass. c. Close lid. 4. Reprint photo. a. Press OK. b. Press Prints to increase number of copies to two. c. Press OK. Related topics "Stop the current job" on page 121 Reprint photos 36 Reprint photos
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    Save photos 8 Save photos You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer's hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need
  • HP Photosmart C4600 | User Guide - Page 40
    Chapter 8 Save photos 38 Save photos
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    and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. To check the ink levels from the HP Photosmart Software 1. In
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    2. Remove cartridge. a. Open cartridge access door. Wait for print carriage to move to center of the product. b. Lightly press down on the cartridge to release it, then remove it from slot. Work with cartridges 1 Cartridge slot for tri-color cartridge 2 Cartridge slot for black cartridge 40 Work
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    slot until it clicks into place. Work with cartridges d. Close cartridge door. 4. Align cartridges. a. When prompted, press OK to print a cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to scan page. c. Remove alignment page and recycle or
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    output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP Photosmart and affects the quality of printouts. Installed print cartridge Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. Colors print but black
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    ink-backup mode Install two print cartridges in the HP Photosmart to exit ink-backup mode. For information about installing a print cartridge, see "Replace the cartridges" on page 40. Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP
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    Chapter 9 Work with cartridges 44 Work with cartridges
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    the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you have a problem
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    Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart C4600 series) • Serial number (located on
  • HP Photosmart C4600 | User Guide - Page 49
    the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ  3ROVND  3RUWXJDO ZZZ 3XHUWR5LFR  Solve a problem 5HS¼EOLFD'RPLQLFDQD  5HXQLRQ  5RP¤QLD  
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    are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Uninstall and reinstall the software If your installation is incomplete, or if
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    icons (Scan Picture and Scan Document), the software has been properly installed. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is
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    5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Solve a problem
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    having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Solve a problem Setup troubleshooting 51
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    plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer. Solve a problem For more information on installing the software and connecting the USB cable, see the Setup Guide that came
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    off the product, and then turn it on again. Solve a problem • If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older products from your
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    the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the
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    • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories
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    downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 5. Install the software. To install
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    computer, you might want to unplug the other devices during the installation. 2. Unplug the product power cord, and then plug it retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause Programs or All Programs, HP, Photosmart C4600 series, and then clicking
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    of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. 58 Solve a problem Solve
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    mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges. Solve a problem Print quality troubleshooting 59
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    sure photo paper such as HP Premium Photo Papers, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is
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    use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Solve a problem Print quality troubleshooting 61
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    HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service
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    to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing" on page 8 • "Information on paper" on page 12 Cause: The wrong kind of
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    : If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Cause: The photo image had odd hues printed near the bottom
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    the indicated print cartridge and print using ink-backup mode. NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Solve a problem Print quality troubleshooting 65
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    are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary
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    If the problem persists, you might need to replace the print cartridges. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer
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    for technical support. Cause: The print cartridge was damaged. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For
  • HP Photosmart C4600 | User Guide - Page 71
    a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. Solve a problem Print quality troubleshooting 69
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    Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing" on page 8 • "Information on paper" on page 12 Cause: The wrong kind of paper was loaded in the input tray. Printouts are
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    on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray
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    , try the next solution. Solution 2: Align the print cartridges Solution: Align the print cartridges. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you
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    Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages in my document came out in the wrong order • The margins are not printing as expected • A blank page came out while printing Envelopes print
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    solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Print a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product and your
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    The paper guides were not positioned correctly. If this did not solve the issue, try the next solution. Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Solve a problem Print
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    of paper. If this did not solve the issue, try the next solution. Solution 3: Check the print cartridge Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still 76 Solve a problem Solve
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    tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was only partially removed from the print cartridge. Memory card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my
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    push the card forward into the appropriate slot until the Photo light turns on. If the problem continues, the memory card might be defective. Cause: The card Solution: Remove one of the memory cards. You can use only one memory card at a time. Cause: You had inserted more than one memory card. The
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    the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the product software • Solution 2: Turn on the product • Solution 3: Turn on the computer • Solution 4: Check the connection from the product to your computer Memory card troubleshooting 79
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    click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Cause: The product software was not installed. properly, turn off the product and then on again. Solve a problem 80 Solve
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    Guide that came with the product. Cause: The product was not properly connected to the computer. Copy troubleshooting Use this section to solve these copy problems • Solution 4: The product does not support the paper or envelope • Solution 5: Clear the paper jam Solution 1: Turn on the product
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    Solution: Load the original print side down on the right front corner of the glass as shown below. Solve a problem Cause: The original was other papers it does not support. For more information, see: "Recommended papers for printing" on page 8 Cause: The product did not recognize the paper type.
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    original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution. Copy troubleshooting 83
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    Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Solve
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    image is blank Solution: Load your original print side down on the right front corner of the glass. Solve a problem Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of
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    has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple
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    messages The following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Missing HP Photosmart Software Door open Solution: Close the print cartridge door. Solve a problem Cause: The print cartridge door was open. Errors 87
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    CD-ROM into your computer's CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 88 Solve a problem
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    Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next the product and then on again. Solve a problem For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product
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    • Photos not found • File not found • Invalid file name • Supported file problem Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the HP Photosmart Software. Cause: No photos
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    : Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. Cause: Some of the files on the inserted
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    50 MB of space available on your computer's hard disk. Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed. Install the tri-color print cartridge. For more information, see: "Replace the cartridges" on page 40 Solve a problem 92 Solve
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    ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue
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    memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the
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    : The memory card was not fully inserted. Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Ink is drying Paper upside down Solution: Load paper in the input tray print side down. Cause: Paper in the input tray was upside down
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    • Incompatible print cartridges • Print cartridge is not intended for use in this product • Print cartridges in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings
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    the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. Verify that they
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    page 43 • "Order ink supplies" on page 42 Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. Solution 5: Print cartridge might be defective Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose
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    Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release
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    a non-HP print cartridge was installed. Print cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue
  • HP Photosmart C4600 | User Guide - Page 103
    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
  • HP Photosmart C4600 | User Guide - Page 104
    ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the
  • HP Photosmart C4600 | User Guide - Page 105
    . Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored
  • HP Photosmart C4600 | User Guide - Page 106
    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
  • HP Photosmart C4600 | User Guide - Page 107
    of the product. Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country
  • HP Photosmart C4600 | User Guide - Page 108
    Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release
  • HP Photosmart C4600 | User Guide - Page 109
    tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color
  • HP Photosmart C4600 | User Guide - Page 110
    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
  • HP Photosmart C4600 | User Guide - Page 111
    ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the
  • HP Photosmart C4600 | User Guide - Page 112
    first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service Solution 1: Check the print cartridge Solution: Check to make sure you are using the
  • HP Photosmart C4600 | User Guide - Page 113
    and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: The print cartridges were not intended for use in this product. Print cartridge is not intended for use
  • HP Photosmart C4600 | User Guide - Page 114
    the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your
  • HP Photosmart C4600 | User Guide - Page 115
    Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first
  • HP Photosmart C4600 | User Guide - Page 116
    toward you out of the slot. 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue
  • HP Photosmart C4600 | User Guide - Page 117
    Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release
  • HP Photosmart C4600 | User Guide - Page 118
    tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color
  • HP Photosmart C4600 | User Guide - Page 119
    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
  • HP Photosmart C4600 | User Guide - Page 120
    ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the
  • HP Photosmart C4600 | User Guide - Page 121
    : During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution
  • HP Photosmart C4600 | User Guide - Page 122
    Chapter 10 www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Solve a problem 120 Solve a problem
  • HP Photosmart C4600 | User Guide - Page 123
    11 Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 121 Stop the current job
  • HP Photosmart C4600 | User Guide - Page 124
    Chapter 11 122 Stop the current job Stop the current job
  • HP Photosmart C4600 | User Guide - Page 125
    . For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Specifications • Environmental product stewardship program • Regulatory notices Notice Hewlett-Packard Company notices The information contained in
  • HP Photosmart C4600 | User Guide - Page 126
    supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Scan specifications • Image editor included • Twain-compliant software interface
  • HP Photosmart C4600 | User Guide - Page 127
    Environmental product stewardship program Hewlett-Packard is committed to providing HP Eco Solutions web site for more information on HP's environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/ Your product's Eco features • Smart Web printing: The HP Smart Web Printing
  • HP Photosmart C4600 | User Guide - Page 128
    Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption Power usage drops significantly while
  • HP Photosmart C4600 | User Guide - Page 129
    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements var du lämnar kasserade produkter för återvinning. Chemical Substances HP is committed to providing our customers with information about the
  • HP Photosmart C4600 | User Guide - Page 130
    • Notice to users in Japan about the power cord • Notice to users in Korea • Noise emission statement for Germany • HP Photosmart C4600 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number
  • HP Photosmart C4600 | User Guide - Page 131
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions . For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857
  • HP Photosmart C4600 | User Guide - Page 132
    Technical information Chapter 12 Notice to users in Korea Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 130 Technical information
  • HP Photosmart C4600 | User Guide - Page 133
    Supplier's Name: Supplier's Address: declares, that the product Hewlett-Packard Company DoC #: SNPRH-0803 Rev A 20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghai᧨ PRC 200131 Product Name and Model: HP Photosmart C4600 series Regulatory Model Number: 1) SNPRH-0803 Product Options
  • HP Photosmart C4600 | User Guide - Page 134
    Technical information Chapter 12 132 Technical information
  • HP Photosmart C4600 | User Guide - Page 135
    10 x 15 cm photo paper specifications 124 error messages memory cards 93 reading or writing file 90 A after the support period 48 alignment failed 96 print cartridges 96 B blank copy 84 scan 85 buttons, control panel 6 F fax poor quality printouts 61 fax problems poor print quality 61 file
  • HP Photosmart C4600 | User Guide - Page 136
    fax problems 61 print quality 58 setup 49 USB cable 52 troubleshooting copy 81 error messages 87 memory card 77 print 73 scan 85 U uninstall software 48 USB cable installation 52 W warranty 48 Web pages, print 22 T technical information copy specifications 124 environmental specifications 123 paper
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HP Photosmart C4600 series