HP Photosmart C6300 User Guide
HP Photosmart C6300 - All-in-One Printer Manual
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- HP Photosmart C6300 | User Guide - Page 1
HP Photosmart C6300 All-in-One series Windows Help - HP Photosmart C6300 | User Guide - Page 2
HP Photosmart C6300 All-in-One series - HP Photosmart C6300 | User Guide - Page 3
- HP Photosmart C6300 | User Guide - Page 4
keyboard 14 Use the HP Photosmart Software 15 3 Find more information...17 4 Finish setting up the HP All-in-One Set your preferences...19 Set your language and country/region 19 Set the default paper tray for PictBridge/DPOF/UPnP printing 20 Enable faster browsing of photos 20 Set the energy - HP Photosmart C6300 | User Guide - Page 5
or small-size photo paper 63 Load postcards, Hagaki, or index cards 66 Load envelopes...68 Load other types of paper 69 Avoid paper jams...70 7 Print from your computer Print from a software application 73 Make the HP All-in-One the default printer 74 Change the print settings for the current - HP Photosmart C6300 | User Guide - Page 6
A4 paper photos 120 12 Maintain the HP All-in-One Work with ink cartridges...121 Information on ink cartridges and the printhead 121 Check the estimated ink levels 122 Replace the ink cartridges 123 Remove ink from your skin and clothing 126 Advanced printhead maintenance 126 Print a printer - HP Photosmart C6300 | User Guide - Page 7
142 Uninstall and reinstall the software 148 Network troubleshooting...149 Wired network setup troubleshooting 149 Wireless setup troubleshooting 153 Paper jams...158 Information on paper...159 Print quality troubleshooting 159 Wrong, inaccurate, or bleeding colors 160 Ink is not filling the - HP Photosmart C6300 | User Guide - Page 8
call HP support...304 HP support by phone...305 Phone support period...305 Placing a call...305 After the phone support period 305 Additional warranty options...305 HP Quick Exchange Service (Japan 306 HP Korea customer support 306 Prepare the HP All-in-One for shipment 307 Secure the ink system - HP Photosmart C6300 | User Guide - Page 9
Germany 317 Toxic and hazardous substance table 317 Declaration of conformity (European Economic Area 317 HP Photosmart C6300 All-in-One series declaration of conformity 318 Regulatory wireless statements 318 Exposure to radio frequency radiation 319 Notice to users in Brazil...319 Notice to - HP Photosmart C6300 | User Guide - Page 10
paper" on page 59 • "Print from your computer" on page 73 • "Use the photo features" on page 93 • "Use the scan features" on page 103 • "Use the copy features" on page 107 • "Use the reprint features" on page 117 • "Maintain the HP All-in-One" on page 121 • "Shop for ink supplies" on page 137 • "HP - HP Photosmart C6300 | User Guide - Page 11
Chapter 1 HP Photosmart C6300 All-inOne series Help 8 HP Photosmart C6300 All-in-One series Help - HP Photosmart C6300 | User Guide - Page 12
visual keyboard • Use the HP Photosmart Software The HP All-in-One at a glance Overview Label Description 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray 6 Paper tray extender (also referred - HP Photosmart C6300 | User Guide - Page 13
Photo tray 9 Ink cartridge door 10 Glass 11 Lid backing 12 Rear door 13 Ethernet port 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP related table provide a quick reference to the HP All-in-One control panel features. Overview Label 1 2 Icon - HP Photosmart C6300 | User Guide - Page 14
product automatically corrects red-eye coloring in all the photos in the print queue. Start Copy Black: Starts a black-and-white copy. Start Copy Color: Starts a cord. Wireless network indicator light: Indicates that the printer is connected to a wireless network. Overview Control panel overview - HP Photosmart C6300 | User Guide - Page 15
display to provide important information about the HP All-in-One. Icon Purpose Shows that the ink level in all the ink cartridges is 50% or more. Shows that one or more of the ink cartridges are low on ink. You should replace the ink cartridge when the print quality is no longer acceptable. Shows - HP Photosmart C6300 | User Guide - Page 16
. Size Quality Lighter/Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card. Overview Create View & Print Save Scan Menu The following options are - HP Photosmart C6300 | User Guide - Page 17
select one of the remaining topics, the help appears on your computer. The following options are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troubleshooting Networking Troubleshooting - HP Photosmart C6300 | User Guide - Page 18
OK. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the - HP Photosmart C6300 | User Guide - Page 19
Chapter 2 Overview 16 HP All-in-One overview - HP Photosmart C6300 | User Guide - Page 20
instructions for setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting - HP Photosmart C6300 | User Guide - Page 21
Chapter 3 Find more information 18 Find more information - HP Photosmart C6300 | User Guide - Page 22
faster browsing of photos • Set the energy save mode • Set the paper tray for printing from a Bluetooth device • Restore the factory defaults • Play a slideshow on the display Set your language and country/region The language setting determines which language the HP All-in-One uses to show messages - HP Photosmart C6300 | User Guide - Page 23
This option prompts for selecting a tray whenever a print job is sent. • Photo Tray: This selects the photo tray. • Main Tray: This selects the main input tray. Enable faster browsing of photos You can set up the HP All-in-One to enable faster photo browsing by writing small thumbnails to the memory - HP Photosmart C6300 | User Guide - Page 24
press OK. Set the energy save mode When you turn off the HP All-in-One, it goes into Energy Save mode by default. This makes the the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device. To set the paper tray for printing from - HP Photosmart C6300 | User Guide - Page 25
will not go to a low power sleep mode. Demo Mode is off by default. NOTE: HP recommends leaving Demo Mode off. • Tips Slideshow: appears only after you print from the computer. The HP All-in-One shows a short set of slides with information describing special features available on the product. The - HP Photosmart C6300 | User Guide - Page 26
. Only printing is supported from the other computers. Setup instructions Follow the Start Here guide for detailed instructions. Follow the instructions in "Set up the HP All-in-One on a wired (Ethernet) network" on page 25. Follow instructions in "Set up the HP All-in-One on an integrated wireless - HP Photosmart C6300 | User Guide - Page 27
" on page 27 Connect directly to a wireless-capable computer without a wireless router (ad hoc). "Set up the HP All-in-One using an ad hoc wireless connection" on page 30 Install the HP Photosmart Software for use in a "Install the software for a network connection" networked environment. on - HP Photosmart C6300 | User Guide - Page 28
to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart Software for a network connection. This is known as a wired or Ethernet network. Finish setup To set up the HP All-in-One on a wired network, you need to do the following: First, collect all of the required - HP Photosmart C6300 | User Guide - Page 29
contacts. ❑ A desktop computer or laptop with an Ethernet connection. NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or to the network, install the software. Related topics "Install the software for a network connection" on page 34 26 Finish - HP Photosmart C6300 | User Guide - Page 30
WLAN 802.11 network" on page 27 Next, connect the HP All-in-One to the wireless "Connect to an integrated wireless WLAN router, and run the Wireless Setup Wizard. 802.11 network" on page 28 Finally, install the software. "Install the software for a network connection" on page 34 What you need - HP Photosmart C6300 | User Guide - Page 31
connect the HP All-in-One to your network. You can also use SecureEasySetup, if your wireless router or access point supports this feature. See the documentation that came with your wireless router or access point to find out if it supports using SecureEasySetup and for additional setup instructions - HP Photosmart C6300 | User Guide - Page 32
of diagnostic tests to determine whether network setup is successful. The wireless network test prints upon completion of the test. 7. When the product connects successfully to the network, go to your computer to install the software on each computer that will use the network. Connect to a computer - HP Photosmart C6300 | User Guide - Page 33
Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Set up the HP All-in-One using an ad hoc wireless connection Use this section if you want to connect the HP All-in-One to a wireless-capable computer without using a wireless router or - HP Photosmart C6300 | User Guide - Page 34
operating systems" on page 32 Next, run the Wireless Setup Wizard. "Connect to a wireless ad hoc network" on page 33 Finally, install the software. "Install the software for a network connection" on page 34 What you need for an ad hoc network To connect the HP All-in-One to a Windows computer - HP Photosmart C6300 | User Guide - Page 35
. Related topics • "Network glossary" on page 48 • "Connect to a wireless ad hoc network" on page 33 Create a network profile for other operating systems If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your - HP Photosmart C6300 | User Guide - Page 36
and lowercase. • Communication mode: ad hoc • Encryption: enabled Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad hoc network. To connect to a wireless ad hoc network 1. Press Setup. Finish setup 2. Press the down arrow - HP Photosmart C6300 | User Guide - Page 37
the software. Otherwise, the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer. NOTE: Installation time can range from 20 to 45 minutes depending on your operating system, the amount of - HP Photosmart C6300 | User Guide - Page 38
Finish setup To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog box - HP Photosmart C6300 | User Guide - Page 39
the Control Panel and delete the printers for the USB installation. For more detailed instructions on connecting the HP All-in-One to a network, see: • "Set up the HP All-in-One on a wired (Ethernet) network" on page 25 • "Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" on - HP Photosmart C6300 | User Guide - Page 40
• Restore network defaults • Turn the wireless radio on and off • Print the wireless network test Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP All-in-One. To run the Wireless Setup Wizard 1. Press Setup. 2. Press - HP Photosmart C6300 | User Guide - Page 41
wireless network settings, press the down arrow button until Display Wireless Summary is highlighted, and then press OK. • To print the wireless network, the wireless radio must stay on. When the radio is on, the blue light on the front of the HP All-in-One is lit. However, if the HP Allin-One - HP Photosmart C6300 | User Guide - Page 42
until Network is highlighted, and then press OK. 3. Press the down arrow button until Wireless Network Test is highlighted, and then press OK. The Wireless Network Test prints. Related topics "Network troubleshooting" on page 149 Change advanced network settings from the control panel settings The - HP Photosmart C6300 | User Guide - Page 43
IP address, subnet mask, or the default gateway. To see the IP address and subnet mask of the HP All-in-One, print a network configuration page from the HP All-in-One. NOTE: When manually entering an IP setting, you must already be connected to an active network, otherwise the setting will not stay - HP Photosmart C6300 | User Guide - Page 44
the Embedded Web Server The computer you use to access the Embedded Web Server on the HP All-in-One must be connected to the same network as the HP All-in-One. To access the Embedded Web Server 1. Print a network configuration page to find the IP address for the product. 2. In the Address box - HP Photosmart C6300 | User Guide - Page 45
), and 802.11 wireless. This section contains the following topics: • General network settings • Wired (802.3) network settings • Wireless (802.11) network settings Related topics • "View and print network settings" on page 37 • "Network glossary" on page 48 42 Finish setting up the HP All-in-One - HP Photosmart C6300 | User Guide - Page 46
and firmware revision code. NOTE: If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the product. By default, this is the letters HP followed by the last 6 digits of the Media - HP Photosmart C6300 | User Guide - Page 47
MAC address. NOTE: Some Internet service providers (ISPs) require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation address to the HP All-in-One: • AutoIP: The installation software automatically determines the - HP Photosmart C6300 | User Guide - Page 48
address. Two MAC addresses are assigned: one for wired Ethernet and one for wireless 802.11. NOTE: Some Internet service providers (ISPs) require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation. IP Address This - HP Photosmart C6300 | User Guide - Page 49
Wireless Status Communication Mode Network Name (SSID) Signal Strength (1-5) Channel Description • Manual: The configuration parameters are set manually, such as a static IP address. • Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service - HP Photosmart C6300 | User Guide - Page 50
HP All-in-One. In infrastructure mode, the channel is dictated by the access point. Type of authentication in use: • None: No authentication in use. • Open System provides significantly stronger security, and is supported in most wireless access points and wireless routers. The access point or router - HP Photosmart C6300 | User Guide - Page 51
4 (continued) Parameter Description Access Point HW Address The hardware address of the wireless router or access point on the network to which the HP All-in-One is connected: • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. • Not applicable: This - HP Photosmart C6300 | User Guide - Page 52
A-F. The computer at the center of a network. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. No longer commonly used in modern home networks, a hub takes its signal from - HP Photosmart C6300 | User Guide - Page 53
connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink cartridges. NOTE: The only software functionality available with a Bluetooth connection is printing. Scanning and software-based copying cannot be done over a Bluetooth connection - HP Photosmart C6300 | User Guide - Page 54
in an HP Bluetooth Adapter, it will install automatically using the Widcomm stack. To install and print using the Microsoft stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available - HP Photosmart C6300 | User Guide - Page 55
install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you - HP Photosmart C6300 | User Guide - Page 56
HP All-in-One can print to it. The level of security set for an HP All-in-One connected by Bluetooth. • Low: The HP All-in-One does not require a passkey. Any Bluetooth device within range can print to it. • High: The HP All-in-One ships with the predefined name of Photosmart C6300. 4. Use the visual - HP Photosmart C6300 | User Guide - Page 57
is required and any Bluetooth device within range can print to the HP All-in-One. This is the default security setting. • High: supports authentication. You will need to enter a passkey before printing to the HP All-in-One. NOTE: The HP All-in-One ships with a predefined passkey that is set to four - HP Photosmart C6300 | User Guide - Page 58
to all: This is the default accessibility level. Any Bluetooth device within range can print to the HP All-in-One. • Not visible: Only Bluetooth devices that have stored the device address of the HP All- in-One can print to it. To set the product to be Not visible 1. Press Setup. 2. Press the - HP Photosmart C6300 | User Guide - Page 59
Chapter 4 Finish setup 56 Finish setting up the HP All-in-One - HP Photosmart C6300 | User Guide - Page 60
commonly performed tasks, such as printing photos, scanning, and making copies. • "How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?" on page 94 • "How do I make reprints of a photo in a variety of sizes?" on page 117 • "How do I make a black-and-white or color copy - HP Photosmart C6300 | User Guide - Page 61
Chapter 5 How do I? 58 How do I? - HP Photosmart C6300 | User Guide - Page 62
You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to - HP Photosmart C6300 | User Guide - Page 63
6 Load originals and load paper 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to - HP Photosmart C6300 | User Guide - Page 64
. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is - HP Photosmart C6300 | User Guide - Page 65
or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software. • Paper with cutouts or perforations (unless specifically designed for use with HP inkjet products - HP Photosmart C6300 | User Guide - Page 66
• Load envelopes • Load other types of paper Load full-size paper or small-size photo paper You can load many types and sizes of paper into the input trays of the HP All-in-One. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and - HP Photosmart C6300 | User Guide - Page 67
input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the - HP Photosmart C6300 | User Guide - Page 68
) photo paper in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper - HP Photosmart C6300 | User Guide - Page 69
inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid. Load postcards, Hagaki, or index cards You can load postcards, Hagaki - HP Photosmart C6300 | User Guide - Page 70
position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack of cards fits - HP Photosmart C6300 | User Guide - Page 71
the main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label - HP Photosmart C6300 | User Guide - Page 72
the paper-width guide. Load originals and load paper 6. Lower the output tray. Related topics "Print a group of addresses on labels or envelopes" on page 88 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 73
side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards ▲ Insert a small stack of HP greeting card paper into the input tray with the print side down; slide the - HP Photosmart C6300 | User Guide - Page 74
Related topics "Clear paper jams" on page 158 Load originals and load paper Avoid paper jams 71 - HP Photosmart C6300 | User Guide - Page 75
Chapter 6 Load originals and load paper 72 Load originals and load paper - HP Photosmart C6300 | User Guide - Page 76
the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you must select options for the specific photo paper and photo enhancement. 5. Select the appropriate options for - HP Photosmart C6300 | User Guide - Page 77
default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help. Change the print settings for the current job You can customize the print settings of the HP All-in-One to handle nearly any print task - HP Photosmart C6300 | User Guide - Page 78
or if you experience poor print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button - HP Photosmart C6300 | User Guide - Page 79
to customize the speed and quality of the print process. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the - HP Photosmart C6300 | User Guide - Page 80
size The HP All-in-One allows you to print the document at a different size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click - HP Photosmart C6300 | User Guide - Page 81
for the following print tasks: • General Everyday Printing: Print documents quickly. • Photo Printing-Borderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Photo Printing-With White Borders: Print a photo with a white border - HP Photosmart C6300 | User Guide - Page 82
Shortcuts list, you can create your own printing shortcuts. If you frequently print on transparency film, for example, you can create a printing shortcut by selecting the Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, and then saving the modified - HP Photosmart C6300 | User Guide - Page 83
best results, use HP Advanced Photo Paper to print your photos. To print a borderless image 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 80 Print from your computer - HP Photosmart C6300 | User Guide - Page 84
Advanced Photo Paper with the HP All-in-One. To print a photo on photo paper 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C6300 | User Guide - Page 85
shades of gray. • Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input - HP Photosmart C6300 | User Guide - Page 86
the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dpi takes longer than - HP Photosmart C6300 | User Guide - Page 87
pages from the output tray. A dialog box displays instructions on the screen when it is time to process the second side of your job. 9. Click Continue when done. Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold - HP Photosmart C6300 | User Guide - Page 88
Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select the binding edge - HP Photosmart C6300 | User Guide - Page 89
up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties - HP Photosmart C6300 | User Guide - Page 90
to set it every time you print a multiple-page document. To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that - HP Photosmart C6300 | User Guide - Page 91
plain paper. Make sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. Print 88 Print from - HP Photosmart C6300 | User Guide - Page 92
HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer - HP Photosmart C6300 | User Guide - Page 93
information about HP Smart Web Printing, see the help file provided with it. To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your - HP Photosmart C6300 | User Guide - Page 94
You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. Print Stop a print job 91 - HP Photosmart C6300 | User Guide - Page 95
Chapter 7 Print 92 Print from your computer - HP Photosmart C6300 | User Guide - Page 96
This section contains the following topics: • Insert a memory card • Print photos • Create special projects from your photos • Save photos to your computer • Edit photos using the control panel Insert a memory card The HP All-in-One supports memory cards and storage devices as described below. Each - HP Photosmart C6300 | User Guide - Page 97
Photos area has a Photo light (below the camera icon) that indicates the status your photos are ready to be viewed. CAUTION: Do not pull out the memory card while the Photo light formats on your memory card or storage device. Print photos You can print the photos on your memory card or storage device in a - HP Photosmart C6300 | User Guide - Page 98
along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. To print photos 1. Load photo paper in the appropriate input tray. • Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. • Load full-size photo paper in the - HP Photosmart C6300 | User Guide - Page 99
guidelines or restrictions for passport photos, contact a local passport service agency.) 5. Respond to the prompts for the project you are creating. 6. At the Print Preview screen, press Print Photos. Save photos to your computer You can use the HP Photosmart Software installed on your computer to - HP Photosmart C6300 | User Guide - Page 100
3. Follow the onscreen prompts on your computer to save the photos to your computer. Edit photos using the control panel The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically - HP Photosmart C6300 | User Guide - Page 101
rotating the image, press OK. Related topics • "Print photos" on page 94 • "Make reprints of your photos" on page 117 Zoom and pan to crop a photo The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you print the photo, the photo is cropped so only the area shown on - HP Photosmart C6300 | User Guide - Page 102
arrows on the directional pad to pan around the photo and select a specific area to print. 5. Press OK to crop the photo. Related topics • "Print photos" on page 94 • "Make reprints of your photos" on page 117 Automatically enhance your photos The HP All-in-One is set up, by default, to enhance your - HP Photosmart C6300 | User Guide - Page 103
" on page 117 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia, hand-tinted, or black-and-white finish. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the - HP Photosmart C6300 | User Guide - Page 104
or down arrow button to select one of the following color effect options, and then press OK: No Effect Black & White Sepia Antique Does not apply any special color effects to your photo. Prints the photo in black and white. Applies brown tones, similar to photos produced in the early 1900s, to - HP Photosmart C6300 | User Guide - Page 105
Photos Chapter 8 102 Use the photo features - HP Photosmart C6300 | User Guide - Page 106
computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP All-in-One icon in the system tray at the lower right side of the - HP Photosmart C6300 | User Guide - Page 107
HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print the photo print options to print borderless prints and album pages from the scanned image. NOTE: If the HP All-in-One is - HP Photosmart C6300 | User Guide - Page 108
port. 2. Load your original print side down on the right photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. Related topics "Use the HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 109
Scan Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel. 106 Use the scan features - HP Photosmart C6300 | User Guide - Page 110
10 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special - HP Photosmart C6300 | User Guide - Page 111
print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One will reflect what the output would be if the default paper type and size were loaded in the input tray. Previews - HP Photosmart C6300 | User Guide - Page 112
copies • Set the copy paper size • Set the copy paper type • Change copy speed or quality • Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how - HP Photosmart C6300 | User Guide - Page 113
. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP - HP Photosmart C6300 | User Guide - Page 114
quality The HP All-in-One provides three options that affect copy speed and quality: • Best produces high quality for all paper and graphics might be lower quality. The Fast setting uses less ink and extends the life of your ink cartridges. To change the copy quality from the control panel - HP Photosmart C6300 | User Guide - Page 115
your most frequently used software settings by using the HP Photosmart software. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as cropping and resizing originals. NOTE: If you want to copy a photo, use the Reprints features - HP Photosmart C6300 | User Guide - Page 116
to highlight one of the following, and then press OK. • Actual Size: This feature enables you to print an exact edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper. • Custom Start Copy Black or Start Copy Color to accept the preview and begin - HP Photosmart C6300 | User Guide - Page 117
On, and then press OK. Improve the quality of a copy The HP All-in-One is designed to produce high-quality copies of documents containing both text on your copies • Large, black typefaces look splotchy (not smooth) • Thin, colored objects or lines contain black sections • Horizontal grainy or white - HP Photosmart C6300 | User Guide - Page 118
to highlight Enhancements, and then press OK. 4. Press the up arrow or down arrow button to highlight the type of document you are copying (Text, Photo, or Mixed), and then press OK. NOTE: You can also try turning off Enhancements if you are seeing quality issues when copying. Stop copying To - HP Photosmart C6300 | User Guide - Page 119
Chapter 10 116 Use the copy features Copy - HP Photosmart C6300 | User Guide - Page 120
. By default, the HP All-in-One is set to detect the type of paper you are using automatically. For the best results when reprinting photos, leave the Paper Type set to Automatic, and load photo paper in the HP All-in-One. You should only change the Paper Type if you see print quality issues using - HP Photosmart C6300 | User Guide - Page 121
rotating the image, press OK. Related topics • "Print photos" on page 94 • "Make reprints of your photos" on page 117 Zoom and pan to crop a photo The HP All-in-One enables you to zoom in or out and print any particular portion of a photo. When you print the photo, only the cropped area shown on the - HP Photosmart C6300 | User Guide - Page 122
to pan around the photo and select a specific area to print. 5. Press OK to crop the photo. Related topics • "Print photos" on page 94 • "Make reprints of your photos" on page 117 Adjust the brightness of your photos You can adjust the brightness of a photo so that it prints lighter or darker than - HP Photosmart C6300 | User Guide - Page 123
or down arrow button to select one of the following color effect options, and then press OK: No Effect Black & White Sepia Antique Does not apply any special color effects to your photo. Prints the photo in black and white. Applies brown tones, similar to photos produced in the early 1900s, to - HP Photosmart C6300 | User Guide - Page 124
printhead assembly, or align the printer from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary. This section contains the following topics: • Work with ink cartridges • Print a printer - HP Photosmart C6300 | User Guide - Page 125
the product: ◦ Make sure you turn off the product by pressing the On button. The print carriage should be parked on the right side in the service station. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ Lightly pack the inside of the product with crumpled newspaper to prevent the - HP Photosmart C6300 | User Guide - Page 126
a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also - HP Photosmart C6300 | User Guide - Page 127
the HP All-in-One Chapter 12 To replace the ink cartridges 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print - HP Photosmart C6300 | User Guide - Page 128
the HP All-in-One 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges - HP Photosmart C6300 | User Guide - Page 129
problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges. 126 Maintain the HP All-in-One - HP Photosmart C6300 | User Guide - Page 130
Maintain the HP All-in-One If you receive an error message about the ink cartridges, see "Ink cartridge and printhead messages" on page 257 for more information. This section contains the following topics: • Clean the printhead • Align the printer Clean the printhead If your printed output is - HP Photosmart C6300 | User Guide - Page 131
aligns the printhead. 4. Press any button to return to the Tools menu. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer - HP Photosmart C6300 | User Guide - Page 132
variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP All-in-One. If you are unhappy with the quality of your prints, you can print a print quality report to help you determine if the - HP Photosmart C6300 | User Guide - Page 133
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators - HP Photosmart C6300 | User Guide - Page 134
page again. Figure 12-6 Sample demonstration picture - blurry Figure 12-7 Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. • If the picture has a smear or scrape, check to see if the - HP Photosmart C6300 | User Guide - Page 135
green' block) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 6. Look at the color bars at with white, lighter on one side, or contain one or more streaks of a different color, clean the printhead, and then print this diagnostic page again. - HP Photosmart C6300 | User Guide - Page 136
full-size paper or small-size photo paper" on page 63 • "Replace the ink cartridges" on page 123 • "Check the estimated ink levels" on page 122 • "Align the printer" on page 128 • "Clean the printhead" on page 127 • "Print quality troubleshooting" on page 159 Clean the HP All-in-One To ensure that - HP Photosmart C6300 | User Guide - Page 137
can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is - HP Photosmart C6300 | User Guide - Page 138
. Keep fluids away from the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down - HP Photosmart C6300 | User Guide - Page 139
Maintain the HP All-in-One Chapter 12 136 Maintain the HP All-in-One - HP Photosmart C6300 | User Guide - Page 140
13 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the - HP Photosmart C6300 | User Guide - Page 141
Shop for ink supplies Chapter 13 138 Shop for ink supplies - HP Photosmart C6300 | User Guide - Page 142
troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You can refer to the Readme file for information on system requirements and possible installation problems - HP Photosmart C6300 | User Guide - Page 143
cable, but I am having problems using the product with my computer • After setting up the product, it does not print • The display shows the wrong button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the - HP Photosmart C6300 | User Guide - Page 144
solve the issue, try the next solution. Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. Setup troubleshooting 141 Troubleshooting - HP Photosmart C6300 | User Guide - Page 145
On button to turn on the product • Solution 2: Set your product as the default printer • Solution 3: Check the connection between the product and computer • Solution 4: Check that the ink cartridges are installed properly and have ink • Solution 5: Load paper in the input tray 142 Troubleshooting - HP Photosmart C6300 | User Guide - Page 146
that the ink cartridges are installed properly and have ink. For more information, see: "Work with ink cartridges" on page 121 Cause: There might have been a problem with one or more of the ink cartridges. If this did not solve the issue, try the next solution. Solution 5: Load paper in the input - HP Photosmart C6300 | User Guide - Page 147
Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: Check that - HP Photosmart C6300 | User Guide - Page 148
the other devices during the installation. 2. Unplug the product power software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. Setup troubleshooting 145 Troubleshooting - HP Photosmart C6300 | User Guide - Page 149
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C6300 | User Guide - Page 150
downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. Setup troubleshooting 147 Troubleshooting - HP Photosmart C6300 | User Guide - Page 151
the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect - HP Photosmart C6300 | User Guide - Page 152
/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Network troubleshooting This section addresses problems - HP Photosmart C6300 | User Guide - Page 153
to the documentation that came with your card. To check your LAN card (Windows XP) 1. Right-click My Computer. 2. In the System Properties dialog box, click the Hardware tab. 3. Click Device Manager. 4. Make being sent or received by the product over the network. 150 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 154
, print a network configuration page. Related topics • "View and print network Printer not Found screen appears during installation Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem - HP Photosmart C6300 | User Guide - Page 155
solution. Troubleshooting Solution 4: Temporarily disable anti-virus or anti-spyware applications Solution: Uninstall the product software, and then and then reinstall the product software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see - HP Photosmart C6300 | User Guide - Page 156
VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed. Cause: A VPN was preventing the product from accessing your computer. Wireless setup troubleshooting This section addresses problems you might encounter - HP Photosmart C6300 | User Guide - Page 157
at the bottom of the SSID list that was displayed when you installed the product on a wireless network. If this did not solve the issue, try the next the wireless radio turns off. Unplug the Ethernet cable. Cause: An Ethernet cable was connected to the product. Troubleshooting 154 Troubleshooting - HP Photosmart C6300 | User Guide - Page 158
Move the wireless router and the product closer together and then run the wireless setup again. For more information, see: "Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" on page 27 Cause: The product was not receiving a signal. Network troubleshooting 155 Troubleshooting - HP Photosmart C6300 | User Guide - Page 159
: If you had manually entered your network name (SSID), you must have entered it incorrectly. If this did not solve the issue, try the next solution. Solution 4: Disable MAC address filtering on your wireless router Solution: Disable MAC address filtering on your wireless router until the product - HP Photosmart C6300 | User Guide - Page 160
The Printer not Found screen appears during installation Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • - HP Photosmart C6300 | User Guide - Page 161
Chapter 14 Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges - HP Photosmart C6300 | User Guide - Page 162
of paper in the input tray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is - HP Photosmart C6300 | User Guide - Page 163
the print settings • Solution 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink - HP Photosmart C6300 | User Guide - Page 164
to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more - HP Photosmart C6300 | User Guide - Page 165
sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is - HP Photosmart C6300 | User Guide - Page 166
that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure - HP Photosmart C6300 | User Guide - Page 167
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see: • "Recommended papers for printing and copying" on page 60 • "Information on paper" on page 159 164 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 168
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers - HP Photosmart C6300 | User Guide - Page 169
the width of the page. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting - HP Photosmart C6300 | User Guide - Page 170
3: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. For more information, see: "Align the printer" on page 128 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 4: Clean the printhead - HP Photosmart C6300 | User Guide - Page 171
until print quality becomes unacceptable. For more information, see: "Check the estimated ink levels" on page 122 Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go - HP Photosmart C6300 | User Guide - Page 172
to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more - HP Photosmart C6300 | User Guide - Page 173
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution - HP Photosmart C6300 | User Guide - Page 174
printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. Print quality troubleshooting 171 Troubleshooting - HP Photosmart C6300 | User Guide - Page 175
. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Troubleshooting Cause: The rear door was not securely - HP Photosmart C6300 | User Guide - Page 176
on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray - HP Photosmart C6300 | User Guide - Page 177
paper type for printing" on page 75 • "Change the print speed or quality" on page 76 • "Print using Maximum dpi" on page 82 Cause: The paper type or print water (tap water might contain contaminants that can damage the print cartridges). To clean the rollers 1. Turn off the product and remove - HP Photosmart C6300 | User Guide - Page 178
: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution - HP Photosmart C6300 | User Guide - Page 179
Cause: The printhead needed to be cleaned. The product prints slowly Try the following solutions if the product is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting - HP Photosmart C6300 | User Guide - Page 180
Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Print troubleshooting Use this section - HP Photosmart C6300 | User Guide - Page 181
paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the product. Cause: Printing a borderless image from a non-HP software - HP Photosmart C6300 | User Guide - Page 182
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP Photosmart C6300 | User Guide - Page 183
Chapter 14 Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not - HP Photosmart C6300 | User Guide - Page 184
you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Print troubleshooting 181 Troubleshooting - HP Photosmart C6300 | User Guide - Page 185
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP Photosmart C6300 | User Guide - Page 186
this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the - HP Photosmart C6300 | User Guide - Page 187
product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other - HP Photosmart C6300 | User Guide - Page 188
, wireless, or Bluetooth connection, make sure that the respective connections are active and the prodict is turned on. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 189
of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software - HP Photosmart C6300 | User Guide - Page 190
first solution does not solve the problem, continue trying the remaining solutions until print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software - HP Photosmart C6300 | User Guide - Page 191
printable area of the page. Depending on the relative sizes of the digital photo and the paper on which you are printing, this could result in some parts of the image being cropped. A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order - HP Photosmart C6300 | User Guide - Page 192
paper or small-size photo paper" on page 63 Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper. Memory card troubleshooting Use this section to solve these memory card problems card on a Windows XP computer. By default, Windows XP formats a - HP Photosmart C6300 | User Guide - Page 193
the card forward into the appropriate slot until the Photo light turns on. If the problem continues, the memory card might be defective. For next solution. Troubleshooting Solution 2: Remove the additional memory card Solution: Remove one of the memory cards. You can use only one memory card at - HP Photosmart C6300 | User Guide - Page 194
will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue - HP Photosmart C6300 | User Guide - Page 195
, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. If this did not solve the issue, try the next solution. Troubleshooting - HP Photosmart C6300 | User Guide - Page 196
to PictBridge mode Solution: If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to do this. Cause: The digital camera was not in PictBridge mode. Memory card troubleshooting 193 Troubleshooting - HP Photosmart C6300 | User Guide - Page 197
it to PictBridge mode, and then use the camera to select the photos you want to print. Cause: You did not select any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory - HP Photosmart C6300 | User Guide - Page 198
have been installed. If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was installed, but was not running. Scan troubleshooting 195 - HP Photosmart C6300 | User Guide - Page 199
Solution: Turn off autocropping in the software to retain the page layout. Cause: Automatic cropping was changing the page layout. Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. 196 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 200
has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple - HP Photosmart C6300 | User Guide - Page 201
not solve the issue, try the next solution. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running. 198 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 202
troubleshooting Use this section to solve these copy problems Solution 4: The product does not support the paper type or envelope • Solution 5: Clear the paper jam Solution 1: Turn on the correctly on the glass Solution: Load the original print side down on the right front corner of the glass as - HP Photosmart C6300 | User Guide - Page 203
torn paper that remains in the product. For more information, see: "Clear paper jams" on page 158 Cause: The product had a paper jam. Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting - HP Photosmart C6300 | User Guide - Page 204
by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause - HP Photosmart C6300 | User Guide - Page 205
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Use Fit to Page to enlarge the photo • Solution 2: Use Fit to Page to reduce the original to fit on the paper Solution 1: Use Fit to Page to enlarge the - HP Photosmart C6300 | User Guide - Page 206
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Scan, resize, and print the image • Solution 2: Use photo paper to make borderless copies Solution 1: Scan, resize, and print the image Solution: When you make a borderless - HP Photosmart C6300 | User Guide - Page 207
messages • Ink cartridge and printhead messages Product messages The following is a list of product-related error messages: • Carriage blocked • Carriage jam • Carriage stall • Product stall error • Firmware revision mismatch • Memory is full • Mechanism error • Photo tray problem • Photo tray - HP Photosmart C6300 | User Guide - Page 208
prompts on the display to continue. Cause: The print carriage was blocked. Carriage jam Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on - HP Photosmart C6300 | User Guide - Page 209
support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Firmware revision mismatch Solution: Contact HP support for service. 206 Troubleshooting - HP Photosmart C6300 | User Guide - Page 210
information, see: "Clear paper jams" on page 158 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Remove objects that are blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects - HP Photosmart C6300 | User Guide - Page 211
Chapter 14 Cause: The print carriage was blocked. Photo tray problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is - HP Photosmart C6300 | User Guide - Page 212
until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper was curled. If this did not solve the issue, try the next solution. Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at - HP Photosmart C6300 | User Guide - Page 213
the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect - HP Photosmart C6300 | User Guide - Page 214
file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the - HP Photosmart C6300 | User Guide - Page 215
Digital Imaging Monitor icon in the system tray at the lower right side of the HP Solution Center. To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP copy number included, such as HP Photosmart C6300 All-in-One series 2. 5. Select the - HP Photosmart C6300 | User Guide - Page 216
was not properly connected to a power supply or needed to be reset. If this did not solve the issue, try the next solution. Errors 213 Troubleshooting - HP Photosmart C6300 | User Guide - Page 217
the computer through a wired or wireless connection make sure that the respective the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also - HP Photosmart C6300 | User Guide - Page 218
list. 8. Click File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center. Cause: If you could scan using WIA, this is an indication that there was a problem with the HP Solution Center. You can continue to use WIA to scan, or - HP Photosmart C6300 | User Guide - Page 219
USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt - HP Photosmart C6300 | User Guide - Page 220
devices without affecting HP software. 8. Restart the Lexbcserver service. To restart the service a. On the Windows taskbar, click close the dialog box. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error. If this - HP Photosmart C6300 | User Guide - Page 221
Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure - HP Photosmart C6300 | User Guide - Page 222
Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. Check if you have one all USB devices (printers, scanners, cameras, etc.) - HP Photosmart C6300 | User Guide - Page 223
might help to establish, or to maintain, communication between the computer and the product. See the following section for more information about USB hubs. To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 220 Troubleshooting - HP Photosmart C6300 | User Guide - Page 224
removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). Errors 221 Troubleshooting - HP Photosmart C6300 | User Guide - Page 225
not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background - HP Photosmart C6300 | User Guide - Page 226
downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d. After selecting the components to remove, click OK. 5. Install the software. To install - HP Photosmart C6300 | User Guide - Page 227
spooler • Solution 8: Verify whether the software application has a problem Solution 1: Print a printer status report Solution: Print a printer status report to see if the product can print. To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press - HP Photosmart C6300 | User Guide - Page 228
print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows . 4. Reconnect the USB cable to the product and the computer. Errors 225 Troubleshooting - HP Photosmart C6300 | User Guide - Page 229
check mark in a black circle next to it. 3. If the wrong product is set as the default printer, right-click the correct product and select Set as Default. To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start - HP Photosmart C6300 | User Guide - Page 230
6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the - HP Photosmart C6300 | User Guide - Page 231
. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. Try printing from Notepad to see if the issue is the software application or the driver. To print from - HP Photosmart C6300 | User Guide - Page 232
installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem the HP Photosmart Software Solution through a wired, wireless, or Bluetooth Troubleshooting 1 Power connection 2 Power - HP Photosmart C6300 | User Guide - Page 233
into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does - HP Photosmart C6300 | User Guide - Page 234
. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 235
HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed - HP Photosmart C6300 | User Guide - Page 236
sure that the product is turned on.If the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. power cord. 6. Turn on the product. 7. Try to scan again. Errors 233 Troubleshooting - HP Photosmart C6300 | User Guide - Page 237
USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the - HP Photosmart C6300 | User Guide - Page 238
. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 239
after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from - HP Photosmart C6300 | User Guide - Page 240
HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed - HP Photosmart C6300 | User Guide - Page 241
with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Troubleshooting Error occurred while - HP Photosmart C6300 | User Guide - Page 242
and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the on.If the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and again. Errors 239 Troubleshooting - HP Photosmart C6300 | User Guide - Page 243
USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the - HP Photosmart C6300 | User Guide - Page 244
. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software - HP Photosmart C6300 | User Guide - Page 245
still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Missing HP Photosmart Software Try the - HP Photosmart C6300 | User Guide - Page 246
Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed through a wired, wireless, or Bluetooth Errors 243 Troubleshooting - HP Photosmart C6300 | User Guide - Page 247
• Photos not found • File not found • File format not supported • Invalid file name • Supported file photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. 244 Troubleshooting - HP Photosmart C6300 | User Guide - Page 248
enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the HP software recognizes. Cause: The HP software did not recognize or support the file format of the image you are trying - HP Photosmart C6300 | User Guide - Page 249
the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted 246 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 250
not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored Troubleshooting - HP Photosmart C6300 | User Guide - Page 251
solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo Troubleshooting 248 Troubleshooting - HP Photosmart C6300 | User Guide - Page 252
If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of - HP Photosmart C6300 | User Guide - Page 253
reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job. For more information, see: "Load full-size paper or small-size photo paper" on page 63 Cause: There was not enough paper in the input tray. Troubleshooting 250 Troubleshooting - HP Photosmart C6300 | User Guide - Page 254
3: Check the print settings • Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently - HP Photosmart C6300 | User Guide - Page 255
paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper product. Troubleshooting 3. Dip - HP Photosmart C6300 | User Guide - Page 256
problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam - HP Photosmart C6300 | User Guide - Page 257
stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have - HP Photosmart C6300 | User Guide - Page 258
the print job did not match the paper the product is connected to the computer through a wired, wireless, or bluetooth connection, make sure that the respective connections . If the first solution does not solve the problem, continue trying the remaining solutions until the issue Troubleshooting - HP Photosmart C6300 | User Guide - Page 259
wireless, or bluetooth connection, make sure that the respective connections are turned on and active, and the product is turned on. Troubleshooting most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • - HP Photosmart C6300 | User Guide - Page 260
The following is a list of printhead and ink cartridge error messages: • Alignment failed • Calibration error • Carriage stall • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem Errors 257 Troubleshooting - HP Photosmart C6300 | User Guide - Page 261
• Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or damaged • Printhead problem • Problem with printer preparation - HP Photosmart C6300 | User Guide - Page 262
to rerun the alignment, try the following procedure. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You - HP Photosmart C6300 | User Guide - Page 263
align the printhead. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage - HP Photosmart C6300 | User Guide - Page 264
the power cord and USB cable until instructed to later. 2. Open the ink cartridge access door by lifting from the front center of the product, until the door locks into place. 3. Make note of where the print carriage is stuck and look for jammed paper. A paper jam can cause the error message and the - HP Photosmart C6300 | User Guide - Page 265
ink cartridge access door. 5. Check for a paper jam in the back of the product. 6. Reconnect only the power cord. If the product does not automatically turn on, press the On button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the print carriage - HP Photosmart C6300 | User Guide - Page 266
print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient voltage for the product. Errors 263 Troubleshooting - HP Photosmart C6300 | User Guide - Page 267
HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product. 264 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 268
HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service - HP Photosmart C6300 | User Guide - Page 269
problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the ink cartridges correctly • Solution 2: Clean the electrical contacts • Solution 3: Close the print carriage latch • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Solution - HP Photosmart C6300 | User Guide - Page 270
sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next - HP Photosmart C6300 | User Guide - Page 271
again. Cause: The indicated ink cartridges were not installed correctly. If this did not ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. 268 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 272
the front right of the product, until the door locks into place. Troubleshooting The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on - HP Photosmart C6300 | User Guide - Page 273
the print carriage latch Solution: Make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Troubleshooting - HP Photosmart C6300 | User Guide - Page 274
technical support. Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior - HP Photosmart C6300 | User Guide - Page 275
14 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Check ink cartridges Try the following solutions to resolve the issue. Solutions are - HP Photosmart C6300 | User Guide - Page 276
print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting - HP Photosmart C6300 | User Guide - Page 277
solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. 274 Troubleshooting - HP Photosmart C6300 | User Guide - Page 278
1: Install the printhead and then cartridges • Solution 2: Contact HP support Solution 1: Install the printhead and then cartridges Solution: Make sure that you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges. If you installed the printhead and ink - HP Photosmart C6300 | User Guide - Page 279
NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Troubleshooting 276 Troubleshooting - HP Photosmart C6300 | User Guide - Page 280
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge Solution - HP Photosmart C6300 | User Guide - Page 281
to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required - HP Photosmart C6300 | User Guide - Page 282
of the printer for an extended period of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genuine HP ink cartridge was previously used in some other product. Printhead appears to be missing or damaged - HP Photosmart C6300 | User Guide - Page 283
Chapter 14 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. Troubleshooting 280 Troubleshooting - HP Photosmart C6300 | User Guide - Page 284
are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact - HP Photosmart C6300 | User Guide - Page 285
lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. Troubleshooting d. Wipe the previously cleaned areas dry - HP Photosmart C6300 | User Guide - Page 286
problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Cause: The printhead - HP Photosmart C6300 | User Guide - Page 287
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the - HP Photosmart C6300 | User Guide - Page 288
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. Errors 285 Troubleshooting - HP Photosmart C6300 | User Guide - Page 289
are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact - HP Photosmart C6300 | User Guide - Page 290
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. Errors 287 Troubleshooting - HP Photosmart C6300 | User Guide - Page 291
printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink - HP Photosmart C6300 | User Guide - Page 292
1: Clean the sensor • Solution 2: Clean the sensor windows on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure - HP Photosmart C6300 | User Guide - Page 293
Chapter 14 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. Troubleshooting The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside - HP Photosmart C6300 | User Guide - Page 294
the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. Errors 291 Troubleshooting - HP Photosmart C6300 | User Guide - Page 295
, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. 292 Troubleshooting Troubleshooting - HP Photosmart C6300 | User Guide - Page 296
3: Clean the ink cartridge contacts • Solution 4: Contact HP support Solution 1: Insert all ink cartridges Solution: Make sure all of the ink cartridges are inserted. For more information, see: "Replace the ink cartridges" on page 123 Cause: One or more ink cartridges were missing. If this did - HP Photosmart C6300 | User Guide - Page 297
. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. Troubleshooting 4. Run your finger along - HP Photosmart C6300 | User Guide - Page 298
, see: "Replace the ink cartridges" on page 123 Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the ink cartridge contacts Solution: Clean the ink cartridge electrical contacts. Errors 295 Troubleshooting - HP Photosmart C6300 | User Guide - Page 299
print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. Troubleshooting 296 Troubleshooting - HP Photosmart C6300 | User Guide - Page 300
inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. Errors 297 Troubleshooting - HP Photosmart C6300 | User Guide - Page 301
1: Clean the sensor • Solution 2: Clean the sensor windows on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure - HP Photosmart C6300 | User Guide - Page 302
. 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been - HP Photosmart C6300 | User Guide - Page 303
until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. Troubleshooting 300 - HP Photosmart C6300 | User Guide - Page 304
message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Errors 301 Troubleshooting - HP Photosmart C6300 | User Guide - Page 305
Chapter 14 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Troubleshooting 302 Troubleshooting - HP Photosmart C6300 | User Guide - Page 306
• HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the HP All-in-One for shipment • Pack the HP All-in-One Warranty For more information about the warranty, see the printed documentation that came with the product. Ink cartridge warranty information The HP cartridge warranty - HP Photosmart C6300 | User Guide - Page 307
information or troubleshooting tips for the HP All-in-One . 4. If you are still experiencing problems and need to speak with an HP support representative, do the following: a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a printer status report - HP Photosmart C6300 | User Guide - Page 308
software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page, click Technical information under Tools. 5. Call HP support. Be near the HP All-in-One when you call. Related topics • "Print a printer status report" on page 128 • "Replace the ink cartridges - HP Photosmart C6300 | User Guide - Page 309
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP All-in-One" on page 308. HP Korea customer support 306 HP warranty and support HP warranty and support - HP Photosmart C6300 | User Guide - Page 310
from leaking in the HP All-in-One during shipment. If you receive a replacement HP All-in-One, refer to the instructions included in the box for information about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges that you can use to install in your device to - HP Photosmart C6300 | User Guide - Page 311
on the replacement HP All-in-One. NOTE: See the Start Here guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following - HP Photosmart C6300 | User Guide - Page 312
the printed documentation that came with the HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type - HP Photosmart C6300 | User Guide - Page 313
) • Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution To find out about the printer resolution, see the printer software. For more information, see "View the print resolution" on page 75. Ink cartridge yield Visit www.hp.com/pageyield for more information on estimated - HP Photosmart C6300 | User Guide - Page 314
visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of - HP Photosmart C6300 | User Guide - Page 315
may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de - HP Photosmart C6300 | User Guide - Page 316
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Photosmart C6300 | User Guide - Page 317
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements ina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrā - HP Photosmart C6300 | User Guide - Page 318
• Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart C6300 All-in-One series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned - HP Photosmart C6300 | User Guide - Page 319
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device - HP Photosmart C6300 | User Guide - Page 320
Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of - HP Photosmart C6300 | User Guide - Page 321
Technical information Chapter 16 HP Photosmart C6300 All-in-One series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to - HP Photosmart C6300 | User Guide - Page 322
is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada - HP Photosmart C6300 | User Guide - Page 323
Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and - HP Photosmart C6300 | User Guide - Page 324
Technical information Notice to users in Taiwan Regulatory wireless statements 321 - HP Photosmart C6300 | User Guide - Page 325
Technical information Chapter 16 322 Technical information - HP Photosmart C6300 | User Guide - Page 326
photos 20 buttons, control panel 10 C cancel button 11 copy 115 print job 90 scan 106 carriage jam 205 stalled 205, 206 Carriage stall 260 cartridges. See ink cartridges CAT-5 Ethernet cable 25 channel, wireless communication 46 choose paper 60 clean exterior 135 glass 133 lid backing 134 printhead - HP Photosmart C6300 | User Guide - Page 327
278 incompatible 264 incorrect 264, 293 missing 266 non-HP ink 277 order 137 previously used 278 replace 123 tips 121 ink levels icons 12 ink levels, check 122 ink supplies purchase 137 ink, removing ink from skin and clothing 126 install software, troubleshoot 139 interface card 27 invalid file - HP Photosmart C6300 | User Guide - Page 328
-size photo paper 63 transparencies 69 M MAC address 44, 45 maintain printhead 126 maintenance align printer 128 check ink levels 122 clean exterior 135 clean glass 133 clean lid backing 134 clean printhead 127 diagnostic page 129 print quality report 129 printer status report 128 printhead 126 - HP Photosmart C6300 | User Guide - Page 329
74 paper type 75 print quality 159 quality 76 reduce/enlarge 77 resizing options 77 resolution 76 saturation 77 speed 76 printer found screen, Windows 35 printer sharing usb 23 Windows 23 printer status report 128 printer, align 128 printhead clean 127 problems 284 printing slow, troubleshoot 176 - HP Photosmart C6300 | User Guide - Page 330
from 73 software installation reinstall 148 uninstall 148 speed copy 111 print 76 SSID troubleshoot 153 wireless setting 46 start copy black 11 start copy color 11 status, network 43 stop copy 115 print job 90 scan 106 Store Demo 22 subnet mask 44, 45 support contact 304 support process 304 system - HP Photosmart C6300 | User Guide - Page 331
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HP Photosmart C6300 All-in-One series