HP Photosmart C7000 Basics Guide

HP Photosmart C7000 Manual

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  • HP Photosmart C7000 | Basics Guide - Page 1
    HP Photosmart C7100 All-in-One series Basics Guide
  • HP Photosmart C7000 | Basics Guide - Page 2
    HP Photosmart C7100 All-in-One series Basics Guide
  • HP Photosmart C7000 | Basics Guide - Page 3
    Hewlett-Packard Development Company, L.P. Adobe® and the Acrobat logo® are trademarks of Adobe Systems Incorporated. Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set
  • HP Photosmart C7000 | Basics Guide - Page 4
    paper 57 Avoid paper jams 61 Make a copy...61 Scan an image...61 Print 10 x 15 cm (4 x 6 inch) photos 65 Print from a software application 67 Send a basic fax...68 Replace the ink cartridges 69 Align the printer...71 Clean the HP All-in-One 72 5 Troubleshooting and support 74 Uninstall and
  • HP Photosmart C7000 | Basics Guide - Page 5
    106 Physical specifications 106 Power specifications 106 Environmental specifications 107 Acoustic information 107 Environmental product stewardship program 107 Regulatory notices 107 Ink cartridge warranty information 107 Warranty...108 Index...109 2 HP Photosmart C7100 All-in-One series
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    . Note This guide introduces basic operations and troubleshooting, as well as providing information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart software that came with the HP All-in-One. For
  • HP Photosmart C7000 | Basics Guide - Page 7
    ) Paper tray extender (also referred to as the tray extender) Photo tray Paper-length guide for the main input tray On button Front USB port for your camera or other storage device Memory card slots and Photo light Wireless radio light and Bluetooth light 4 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 8
    HP All-in-One overview (continued) Label 13 14 15 16 17 Description Slide and Negative Film holder Slide and Negative Film light Power connection Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Basics Guide 5
  • HP Photosmart C7000 | Basics Guide - Page 9
    , and prints frames from a video file on your memory card or storage device. Share: Sends or receives images directly from a network-connected HP All-in-One. If the HP All-in-One is USB-connected, you can send images using the software on your computer. 6 HP Photosmart C7100 All-in-One series
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    tasks. Space and #: Enter spaces and pound signs for fax-related tasks. Use the HP Photosmart software You can use the HP Photosmart software (Windows) or the HP Photosmart Mac software (Mac) that you installed with the HP All-in-One to access many features not available from the control panel. The
  • HP Photosmart C7000 | Basics Guide - Page 11
    instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support in this guide. ● HP Photosmart
  • HP Photosmart C7000 | Basics Guide - Page 12
    troubleshooting Note You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. Wired network setup This section describes how to connect the HP All-in-One to a router, switch, or hub using an Ethernet cable and how to install the HP All-in-One software
  • HP Photosmart C7000 | Basics Guide - Page 13
    Internet access such as cable or DSL. Broadband Internet access is required if you want to access HP Photosmart Share directly from the HP All-in-One. Connect the HP All-in-One to the network An Ethernet port is provided on the back of the HP All-in-One. 10 HP Photosmart C7100 All-in-One series
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    . Note 1 If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, HP All-in-One installation software might try to use one of the reserved drive letters, and you will not be
  • HP Photosmart C7000 | Basics Guide - Page 15
    . 4. In the Authenticate dialog, enter the Administrator password used to access your Mac or network. The installer software looks for HP All-in-One devices. 5. From the HP Installer dialog, select your language and the HP All-in-One you want to connect. 12 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 16
    instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, the HP All-in-One is ready for use. 7. To test your network connection, go to your Mac and print a self-test report to the HP All-in-One access ● HP Photosmart Share
  • HP Photosmart C7000 | Basics Guide - Page 17
    that the HP All-in-One address is listed. Note 2 If MAC address filtering is set up, ensure that the HP All-in-One address is supports using EasySetup and for additional setup instructions. Caution To prevent other users from accessing your wireless network, HP HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 18
    last. The wireless network test also runs, performing a series of diagnostic tests to determine whether network setup is successful. keyboard appears. b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to highlight a letter or number on the visual keyboard, and Guide 15
  • HP Photosmart C7000 | Basics Guide - Page 19
    the following sections: ● Prepare a Windows XP computer ● Prepare a Mac What you need for an ad hoc network To connect the HP All-in-One to a wireless network, you will need a Windows computer with a wireless network adapter or a Mac with an Airport card. 16 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 20
    detection software. 2. Windows firewall with Windows XP Service Pack 1 a. On the Windows Control Panel, open Network Connections. b. Click Change settings of this connection. c. Click the Advanced tab. d. Deselect the firewall protection check box. To create a network profile Note The HP All-in-One
  • HP Photosmart C7000 | Basics Guide - Page 21
    10 One to the wireless network. Prepare a Mac First prepare your computer for connecting to the network, and then create a network profile. To prepare your computer ➔ Quit all applications running on your computer and temporarily disable all firewalls. 18 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 22
    password. 10. Write down your password, which on your HP All-in-One is HP All-in-One and use the Wireless Setup Wizard to connect your HP Allin-One to the wireless network. Create a network profile for other operating systems If you have an operating system other than Windows XP, HP
  • HP Photosmart C7000 | Basics Guide - Page 23
    card, access your computer's list of programs. If you have an operating system other than Mac OS X, HP recommends that you use the configuration program that came with your wireless LAN card. To find . d. Press until Ad Hoc is highlighted, and then press OK. 20 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 24
    HP All-in-One HP All-in-One to more than one computer on a small network of computers. If the HP All-in-One is already connected to a computer on a network, for each additional computer you must install the HP All-in-One software HP All-in-One HP All-in-One. 2. On the control panel of the HP All-in-One
  • HP Photosmart C7000 | Basics Guide - Page 25
    network settings such as the IP address, link speed, DNS, and mDNS. To view and print the network settings 1. On the control panel of the HP All-in-One, press Setup. 2. Press until Network is highlighted, and then press OK. The Network Menu appears. 22 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 26
    the control panel of the HP All-in-One, press Setup. 2. Press series of diagnostic tests to determine whether network setup is successful. The wireless network test prints automatically when the Wireless Setup Wizard is run. You also can print the wireless network test at any time. Basics Guide
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    . If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP All-in-One. To change IP settings 1. Press Setup. 2. Press until Network is highlighted, then press OK. The Network Menu appears. 24 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 28
    -in-One. The Embedded Web Server is a web-based user interface that provides some options not available on the HP All-inOne control panel, including Webscan and advanced network security options. Also, the Embedded Web Server enables you to monitor status and order printer supplies. For information
  • HP Photosmart C7000 | Basics Guide - Page 29
    network. ● Wireless: The HP All-in-One is connected to a wireless (802.11) network. ● None: There is no network connection. URL The IP address of the Embedded Web Server. Note You will need to know this URL when you try to access the Embedded Web Server. 26 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 30
    Note If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. Status of
  • HP Photosmart C7000 | Basics Guide - Page 31
    . If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). The speed at which data is transmitted over a network. Speeds include 10TX-Full, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking is disabled. 28 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 32
    All-in-One without error since it has been turned on. The counter clears after the HP All-inOne is turned off. Wireless (802.11) network settings The following table describes the 802.11 wireless settings shown on the network configuration page. Parameter Description Hardware Address (MAC) The
  • HP Photosmart C7000 | Basics Guide - Page 33
    directly with each device on the network. No wireless access point is used. This is also called a peer-to-peer network. On Macs, ad hoc mode is called computer-to-computer mode. ● Not applicable: This parameter does not apply to this network type. 30 HP Photosmart C7100 All-in-One series
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    Service Set Identifier. A unique identifier (up to 32 characters) that differentiates one wireless local area network (WLAN) from another. The SSID is also referred to as the network name. This is the name of the network to which the HP All-in-One against casual eavesdroppers. Basics Guide 31
  • HP Photosmart C7000 | Basics Guide - Page 35
    in use. ● 64-bit WEP: A 5-character or 10-hex-digit WEP key is in use. ● 128-bit the HP All-in-One is connected: ● (MAC address): The unique MAC HP All-in-One without error since it has been turned on. The counter clears after the HP All-inOne is turned off. 32 HP Photosmart C7100 All-in-One series
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    printer HP All-in-One can print to it. The level of security set for an HP All-in-One connected by Bluetooth. ● Low: The HP All-in-One does not require a passkey. Any Bluetooth device within range can print to it. ● High: The HP All-in-One
  • HP Photosmart C7000 | Basics Guide - Page 37
    Guide for later use. In this section, you will learn how to set up the HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All-in-One. Tip You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac
  • HP Photosmart C7000 | Basics Guide - Page 38
    services (if any) share the same phone line with the HP All-in-One HP All-in-One DSL) service through up the HP All-in-One with DSL. services digital network (ISDN) system? If you answered Yes, proceed directly to Case C: Set up the HP All-in-One service one phone line. When you subscribe to this service
  • HP Photosmart C7000 | Basics Guide - Page 39
    phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Fax setup 36 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 40
    calls received) (no voice calls received) DSL service (You answered Yes to question 1 only.) Case B: Set up the HP All- Case B: Set up the HP All- in-One with DSL in-One with DSL PBX or ISDN system (You answered voice/fax line with answering machine Not applicable. Fax setup Basics Guide 37
  • HP Photosmart C7000 | Basics Guide - Page 41
    up service hp.nl/faxconfig www.hp.be/fr/faxconfig www.hp.be/nl/faxconfig www.hp.pt/faxconfig www.hp.se/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig Fax setup 38 HP Photosmart C7100 All-in-One series
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    . Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the
  • HP Photosmart C7000 | Basics Guide - Page 43
    Note If you have other office equipment or services attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Fax setup 40 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 44
    might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the Guide 41
  • HP Photosmart C7000 | Basics Guide - Page 45
    with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your to the sending fax machine and receive the fax. 42 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 46
    the Auto Answer setting. - If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting. Basics Guide 43
  • HP Photosmart C7000 | Basics Guide - Page 47
    to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port Fax setup 44 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 48
    must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Case G: Fax line shared with computer dial-up modem HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One
  • HP Photosmart C7000 | Basics Guide - Page 49
    has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial Fax setup 46 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 50
    of the HP All-in- One. 2. Find One. Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. Basics Guide
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    the HP All-in-One 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 48 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 52
    HP All-in-One. Note If you do not connect your answering machine directly to the HP Allin-One HP All-in-One. 3. Using the phone cord supplied in the box with the HP All-in-One, connect one telephone to the HP All-in-One. You can use on the HP All-in-One to the maximum number of rings supported by your
  • HP Photosmart C7000 | Basics Guide - Page 53
    -in- One. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One. 50 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 54
    the HP All-in-One modem software, the HP All-in-One will HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.) 10 service through your telephone company, set up the HP All-in-One as described in this section. Fax setup
  • HP Photosmart C7000 | Basics Guide - Page 55
    of a parallel splitter ● If your computer has two phone ports, set up the HP All-in-One as described below. Fax setup Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 52 HP Photosmart C7100 All-in-One series
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    do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 6. Turn off the Auto HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in this guide
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    pattern, which is All Rings. To change the distinctive ring pattern from the control panel 1. Verify that the HP All-in-One is set to answer fax calls automatically. 2. Press Setup. 3. Press to highlight Advanced Fax Setup, and then press OK. Fax setup 54 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 58
    . If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the ink cartridges and load full-size
  • HP Photosmart C7000 | Basics Guide - Page 59
    Done on the visual keyboard, and then press OK. 5. Enter your fax number by using the numeric keypad, and then press OK. Fax setup 56 HP Photosmart C7100 All-in-One series
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    includes information about how to use the HP All-in-One for basic operations. In addition, it provides instructions about how to load paper and replace the ink cartridges. Load originals and load paper You can load documents and photos on the glass to scan, copy, or fax them. Additionally, you can
  • HP Photosmart C7000 | Basics Guide - Page 61
    guide. 5. Push in the photo tray, and then lower the output tray. Load an original in the Slide and Negative Film holder You can scan 35 mm slides and negatives with the HP All-in-One using the Slide and Negative Film holder. Use the HP All-in-One features 58 HP Photosmart C7100 All-in-One series
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    tab on the top half of the holder with the right edge of the glass. 5. Lower the lid of the HP All-in-One before starting the scan. To load 35 mm slides Note The HP All-in-One does not support scanning negative film that is mounted as a slide in plastic or cardboard. Basics
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    . Tip If the slide does not snap into place easily, try rotating it 180 degrees. Some slides have a gap on one side that prevents them from fitting properly. Use the HP All-in-One features 5. Lower the lid of the HP All-in-One before starting the scan. 60 HP Photosmart C7100 All-in-One series
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    and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP All-in-One icon in the system tray at the lower right side of
  • HP Photosmart C7000 | Basics Guide - Page 65
    . 2. When prompted, load your original photo print side down on the right front corner of the glass, and then do one of the following: To reprint your original photo using the default print settings ➔ Press Print Photos. Use the HP All-in-One features 62 HP Photosmart C7100 All-in-One series
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    copies. If you want to edit the photo before printing, press to highlight Edit Photo, and then press OK. e. Press to highlight Done, and then press OK. The Print Summary screen appears. f. Press or to highlight one of the following options, and then press OK. Print Options Enables you to manually
  • HP Photosmart C7000 | Basics Guide - Page 67
    holder face down in the right front corner of the glass. 2. Press Film to display the Film Menu. Note The HP All-in-One automatically detects whether you are scanning color negatives, slides, or black and white negatives. Use the HP All-in-One features 64 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 68
    10 x 15 cm (4 x 6 inch) photos. To print one or more 10 x 15 cm (4 x 6 inch) photos 1. Insert a memory card into the appropriate slot on the HP All-in-One, the HP All-in-One, and then push the card forward into the appropriate slot until the Photo light turns on. The HP All-in-One supports the
  • HP Photosmart C7000 | Basics Guide - Page 69
    . 10. Press or to highlight one of the following options, and then press OK. Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo. Use the HP All-in-One features 66 HP Photosmart C7100 All
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    from a software application (Windows) 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Select the HP All-in-One as the printer. If you set the HP All-in-One as the default printer, you can skip this step. The HP Allin-One will
  • HP Photosmart C7000 | Basics Guide - Page 71
    From the File menu in your software application, choose Print. The Print dialog box appears, and the Copies & Pages panel opens. 7. sending any faxes. Tip You can also send a fax manually from a phone or by using monitor dialing. These HP All-in-One features 68 HP Photosmart C7100 All-in-One series
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    page to fax ➔ Press to select No. After all the pages are scanned, the HP All-in-One sends the fax. Replace the ink cartridges Follow these instructions when you need to replace ink cartridges. Note If you are installing ink cartridges in the HP All-in-One for the first time, be sure to use only the
  • HP Photosmart C7000 | Basics Guide - Page 73
    Program is available in many countries/regions, and lets you recycle used ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html Use the HP All-in-One features 70 HP Photosmart C7100 All-in-One series
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    streaking or white lines through any of the blocks of color. If you still have print quality problems after aligning the printer, try cleaning the print head. If print quality problems persist after aligning and cleaning, contact HP customer support. Basics Guide 71 Use the HP All-in-One features
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    -free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the HP All-in-One. Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. Use the HP All-in-One features 72 HP Photosmart C7100 All-in-One series
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    of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. Caution To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Use the HP All-in-One features Basics Guide 73
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    the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. 74 HP Photosmart C7100 All-in-One series
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    reinstall 1. Disconnect the HP All-in-One from your Mac. 2. Open the Applications:Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the HP All-in-One CD-ROM into
  • HP Photosmart C7000 | Basics Guide - Page 79
    Troubleshooting and support Chapter 5 I connected the USB cable, but I am having problems using the HP All-in-One with my computer Cause The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Solution You must first install the
  • HP Photosmart C7000 | Basics Guide - Page 80
    Troubleshooting and support The HP All-in-One does not print Cause The HP All-in-One and computer are not communicating with each other. Solution Check the connection between the HP All-in-One and computer. Cause There might be a problem with one or more of the ink cartridges. Solution Check that
  • HP Photosmart C7000 | Basics Guide - Page 81
    in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 78 HP Photosmart C7100 All-in-One series
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    Troubleshooting and support ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One HP All-in-One, connect one end and the HP All-in-One is ready for
  • HP Photosmart C7000 | Basics Guide - Page 83
    in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 80 HP Photosmart C7100 All-in-One series
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    check the phone line. The HP All-in-One is having problems sending and receiving faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same
  • HP Photosmart C7000 | Basics Guide - Page 85
    Troubleshooting and support Chapter 5 Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. Cause The HP
  • HP Photosmart C7000 | Basics Guide - Page 86
    Troubleshooting and support If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the HP All-in-One. If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-
  • HP Photosmart C7000 | Basics Guide - Page 87
    You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: ● An Internet phone service ● A PBX system 84 HP Photosmart C7100 All-in-One series
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    Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. The HP All-in-One cannot send faxes, but can receive faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions provided in this guide
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    mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause The recipient's fax machine might not support receiving faxes manually. Solution
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    then resend the fax. The HP All-in-One cannot receive faxes, but can send faxes Cause The HP All-in-One is not set up properly for faxing. Solution Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone
  • HP Photosmart C7000 | Basics Guide - Page 91
    2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 88 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 92
    Troubleshooting and support 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP All-in-
  • HP Photosmart C7000 | Basics Guide - Page 93
    Troubleshooting and support Chapter 5 One from printing faxes, review the display for information on the error condition. Also, check for the following problems: ● The HP All-in-One is not set up properly for faxing. ● There is no paper loaded in the input tray. ● There is a paper jam. ● The ink
  • HP Photosmart C7000 | Basics Guide - Page 94
    Troubleshooting and support Solution Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One HP All-in-One Make sure the HP All-in-One is HP All-in-One is set up to receive faxes manually, which means that the HP Allin-One
  • HP Photosmart C7000 | Basics Guide - Page 95
    troubleshooting ● Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. ● The computer is unable to discover the HP All-in-One ● I received a System Requirements Error: No TCP/IP ● The Printer
  • HP Photosmart C7000 | Basics Guide - Page 96
    Error: No TCP/IP Cause Your Local Area Network (LAN) card is not installed properly. Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card. The Printer not Found screen appears during installation Cause The HP All-in-One
  • HP Photosmart C7000 | Basics Guide - Page 97
    point found ● Error message: Another device connected to the access point before your device tried connecting You do not see the SSID Cause Your access point is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off.. 94 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 98
    Troubleshooting and support Solution Access the Embedded Web Server and turn on the far away or there is interference. Solution In order to establish a good signal between the HP All-in-One and access point, you might have to experiment a bit. Assuming the equipment is functioning properly
  • HP Photosmart C7000 | Basics Guide - Page 99
    was changed on the access point, open the Embedded Web Server for the HP All-in-One and update the index setting to match the index setting of your access point. Once you've updated the index setting on the HP All-in-One, re-run the Wireless Setup Wizard. 96 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 100
    over. Network software installation troubleshooting This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation. ● I received a System Requirements Error: No TCP/IP ● The Printer Not Found screen
  • HP Photosmart C7000 | Basics Guide - Page 101
    the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. 98 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 102
    Troubleshooting and support 3. Gently pull the paper problem with one of the print cartridges. For more information, see the onscreen Help. Ink cartridge messages Use this section to solve ink cartridge-related error messages that you might encounter while using the HP All-in-One. Calibration error
  • HP Photosmart C7000 | Basics Guide - Page 103
    Troubleshooting and support Chapter 5 One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, follow the instructions provided in this guide. For more information, see: Replace the ink cartridges Cause The ink cartridge(s) are not intended for use in this
  • HP Photosmart C7000 | Basics Guide - Page 104
    Troubleshooting and support remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP Allin-One or the ink cartridge expiration message on your computer screen. HP recommends
  • HP Photosmart C7000 | Basics Guide - Page 105
    You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or press OK on the control panel to continue. For more information, see: Replace the ink cartridges 102 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 106
    Troubleshooting and support Wrong ink cartridge(s) installed Cause The wrong ink cartridge(s) are installed. Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially
  • HP Photosmart C7000 | Basics Guide - Page 107
    options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. 104 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 108
    the HP All-in-One are provided in this section. System requirements Software system ink you are using. HP recommends emptying the output tray frequently. * Maximum capacity. Paper sizes For a complete list of supported media sizes, see the printer software printed pages per month Basics Guide 105
  • HP Photosmart C7000 | Basics Guide - Page 109
    Copy speeds: black-and-white copies up to 32 copies per minute, color copies up to 31 copies per minute Scan specifications ● Image editor included ● Integrated OCR software and uses more memory. ● Manual fax send and receive. ● Automatic busy redial up to 106 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 110
    information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is committed to name (HP Photosmart C7100 All-in-One series, etc.) or product numbers (Q8192A, etc.). Ink cartridge warranty information The HP ink cartridge(s) warranty is
  • HP Photosmart C7000 | Basics Guide - Page 111
    Chapter 6 Warranty Technical information 108 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 112
    24 after the support period 104 AirPort 14 align printer 71 answer ring problems fax 81, 85, 86, 87 HP All-in-One does not turn on 75 control panel buttons 5 features 5 copy make a copy 61 specifications 106 correct port test, fax 79 customer support warranty 104 D damaged, ink cartridge Guide 109
  • HP Photosmart C7000 | Basics Guide - Page 113
    54 phone support 104 phone support period period for support 104 photo paper load 57 specifications 105 Photosmart Express 7 physical specifications 106 power specifications 106 print from software application 67 specifications 105 print head failure 102 110 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 114
    Index stalled 101 print head, blocked 77 printer found screen, Windows 12 printer, align 71 R radio, turn off 23 receive fax auto answer mode 53 rings to answer 54 regulatory notices regulatory model identification number 107 reinstall software 74 replace ink cartridges 69 reports fax test failed 77
  • HP Photosmart C7000 | Basics Guide - Page 115
    92, 94 troubleshooting No TCP/IP 93, 97 Printer not Found 93 unable to discover device 92 using a cable modem without a router 94 U uninstall software 74 upgrade to wizard, troubleshoot 92, 94 status 30 troubleshoot 97 wireless router 10 Z zoom button 7 112 HP Photosmart C7100 All-in-One series
  • HP Photosmart C7000 | Basics Guide - Page 116
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HP Photosmart C7100 All-in-One series
Basics Guide