HP Photosmart Plus All-in-One Printer - B209 User Guide - Page 103

General printer error, Solution 2: Contact HP support - ink system failure

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Solve a problem • Ink system failure • Check ink cartridges • Install cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead problem • Problem with printer preparation Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: "Replace the cartridges" on page 68 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions. • Solution 1: Reset the product • Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Errors 101

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•
Ink system failure
•
Check ink cartridges
•
Install cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead problem
•
Problem with printer preparation
Cartridges in wrong slot
Solution:
Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the cartridges” on page 68
Cause:
The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution:
Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the
On
button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Errors
101
Solve a problem