HP Photosmart Plus All-in-One Printer - B209 User Guide - Page 111

Solution 4: Replace the ink cartridge, Solution 5: Contact HP support, If this did not solve the issue

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Solve a problem 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Cartridge warranty information" on page 70 • "Replace the cartridges" on page 68 Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. If your cartridge is still under warranty, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: "Cartridge warranty information" on page 70 Cause: The indicated ink cartridges were defective. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Errors 109

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9.
Close the ink cartridge door, and check if the error message has gone away.
10.
If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have
a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
•
If the end of warranty date has been reached, purchase a new ink cartridge.
•
If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for
information on calling for technical support.
For more information, see:
•
“
Cartridge warranty information” on page 70
•
“
Replace the cartridges” on page 68
Cause:
The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution:
Replace the indicated ink cartridge.
If your cartridge is still under warranty, contact HP support for service or replacement.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
For more information, see:
“
Cartridge warranty information” on page 70
Cause:
The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution:
Contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
The product had a problem.
Errors
109
Solve a problem