HP Photosmart Premium Fax All-in-One Printer - C309 Full User Guide
HP Photosmart Premium Fax All-in-One Printer - C309 Manual
View all HP Photosmart Premium Fax All-in-One Printer - C309 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Photosmart Premium Fax All-in-One Printer - C309 manual content summary:
- HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 1
HP Photosmart Premium Fax C309 series - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 2
- HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 3
or mixed documents...67 8 Copy (HP Photosmart Premium Fax C309b series) Copy problem HP support...91 Setup troubleshooting...94 Print quality troubleshooting...101 Print troubleshooting...128 Memory card troubleshooting...132 Scan troubleshooting...135 Copy troubleshooting...138 Fax troubleshooting - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 4
Contents 15 Technical information Notice...225 Cartridge chip information...225 Specifications...226 Environmental product stewardship program...228 Regulatory notices...232 Regulatory wireless statements...235 Regulatory telecommunication notices...236 Index...241 2 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 5
Premium Fax C309 series Help 1 HP Photosmart Premium Fax C309 series Help For information about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • Copy (HP Photosmart Premium Fax C309b series) • Reprint photos • Fax • Save - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 6
Chapter 1 HP Photosmart Premium Fax C309 series Help 4 HP Photosmart Premium Fax C309 series Help - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 7
computer or laptop on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart. 2. Connect the Ethernet cable to the Ethernet port - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 8
or access point. ❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. ❑ Broadband Internet access (recommended) such as cable or DSL. If - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 9
computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. If the HP Photosmart was previously configured for a different network, use Restore Network Defaults to restore the default ad hoc profile of hpsetup. OR ▲ Use - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 10
Finish setting up the HP Photosmart Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. To create a network profile NOTE: - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 11
issues with the network setup. Related topics • Install the software for a network connection Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the software, make sure you have connected the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 12
HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions Windows XP with Service Pack 2 installed supports - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 13
the onscreen instructions to finish the installation. 7. Print as you would to any printer. To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 14
HP Photosmart Chapter 2 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/ region uses. The instructions for setting up the HP Photosmart services (if any) share the same phone line with the HP Photosmart - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 15
through your telephone company at the same phone number you will use for fax calls on the HP Photosmart? ❑ Yes, I have a voice mail service. ❑ No. After you have completed answering the questions, proceed to the following section to select your fax setup case. Select your fax setup case Set - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 16
jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for parallel- Recommended fax setup for serial- type - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 17
. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 18
service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Case C: Set up the HP Photosmart you have problems when connected HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 19
wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 20
will need to answer the fax call manually. Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP Photosmart as described in this section. 18 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 21
Finish setting up the HP Photosmart NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 22
not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 5. Turn on the Auto Answer access the Internet. There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 23
on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 24
the Auto Answer setting. • If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 25
setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 26
on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 27
to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. ( HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 28
to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 29
www.hp.com/fi/faxconfig www.hp.com/dk/faxconfig www.hp.com/no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig www.hp.com/za/faxconfig www.hp.pl/faxconfig www.hp.ru/faxconfig www.hp.com/us/faxsetup Finish setting up the HP Photosmart Set up the HP Photosmart for - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 30
Chapter 2 Finish setting up the HP Photosmart 28 Finish setting up the HP Photosmart - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 31
the printer Get to know the HP Photosmart 1 Automatic document feeder 2 Control panel 3 CD/DVD tray access handle and CD/DVD tray 4 Photo tray 5 Paper tray extender (also referred to as the tray extender) 6 CD/DVD holder and CD/DVD holder storage area 7 Paper-width guide for the photo tray 8 Color - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 32
Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.) 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory Get to know the HP Photosmart 30 Get to know the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 33
Control panel features Get to know the HP Photosmart OK CD/DVD 1 2 abc the current display. 4 Attention light: Indicates a problem occurred. See the display for more information. 5 or off. The recommended setting varies depending on the services and equipment on your phone line. 14 Keypad: Enters - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 34
HP Photosmart Premium Fax C309b series) Control panel features (HP Photosmart Premium Fax C309b series) Get to know the HP Photosmart light: Indicates a problem occurred. See the 11 This feature is not supported. 12 Quick Forms: Prints varies depending on the services and equipment on your phone - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 35
wired network connection. If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes automatically. If there is no icon showing, you will have to receive faxes manually. Indicates the presence and signal strength of a wireless network connection. Indicates the presence - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 36
Chapter 3 Get to know the HP Photosmart 34 Get to know the HP Photosmart - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 37
if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs. guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 38
several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs). For longer-lasting photos, it is acid-free. HP Brochure Paper or HP Superior Inkjet Paper • These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 39
and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your Raise photo tray lid. ❑ Raise photo tray lid and slide paper-width guide outwards. Paper basics Load media 37 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 40
stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load A4 or 8.5 x 11 inch paper a. Raise output tray. ❑ Raise output tray and - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 41
of paper into main input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 42
-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of envelopes forward until it stops. ❑ Slide paper-width guide inward against stack of envelopes until it stops. c. Lower output tray. Related topics • Information on paper 40 Paper basics Paper basics - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 43
Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • Do - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 44
Chapter 4 Paper basics 42 Paper basics - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 45
• Recommended printable CD/DVD discs Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 46
Print Chapter 5 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 47
To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality information, see Print using the maximum dpi. 9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 48
Chapter 5 Print photos from a memory card or USB storage device ▲ Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 49
Print single photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 50
Chapter 5 Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo ( - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 51
Print Related topics • Recommended papers for photo printing • Edit photos before printing • Stop the current job Print on a CD/DVD ▲ Do one of the following: Print on a regular size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 52
Chapter 5 Print c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Print on a small size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print side up. ❑ Flip CD/DVD - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 53
Print ❑ Lower CD/DVD tray. ❑ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Related topics • Recommended printable CD/DVD discs • Stop the current job 51 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 54
Chapter 5 Print a creative project ▲ Do one of the following: Print album pages a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 55
b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 56
Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 57
• Stop the current job Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 58
printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dpi - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 59
10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Paper-saving Printing: Print two-sided documents with mutliple pages on same sheet to reduce • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 60
delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the default print settings If there are settings that you frequently use for printing, you might want to make them - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 61
Print Photo fix a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. b. Edit photo. ❑ Press Menu. ❑ Highlight Photo Fix and press OK. ❑ Select desired option and press OK . Add frame a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 62
Chapter 5 Print 60 Print - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 63
6 Scan • Scan to a computer • Scan to a memory card or USB storage device • Scan and reprint photos Scan to a computer ▲ Do one of the following: Single page scan a. Load original. ❑ Lift lid on product. Scan ❑ Load original print side down on right front corner of glass. Scan 61 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 64
OK. ❑ Highlight HP Photosmart and press OK. Multiple page scan a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 65
Scan to a memory card or USB storage device NOTE: You can send the scanned image as a JPEG image to the memory card or storage device that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. ▲ Do one of the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 66
Chapter 6 Scan ❑ Close lid. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 67
from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Insert memory. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 68
Chapter 6 c. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. ❑ Highlight desired option and press OK. Related topics • Stop the current job Scan 66 Scan - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 69
7 Copy NOTE: If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. • - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 70
Chapter 7 Copy ❑ Close lid. c. Specify number of copies. ❑ Highlight Copy and press OK. ❑ Press up arrow button or use keypad to increase number of copies . d. Start copy. ❑ Press Start Copy. 1-sided original to 2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 71
tray. b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 72
7 b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 73
tray. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 74
to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 75
the model number. • Copy text or mixed documents • Stop the current job Copy text or mixed documents To make a copy, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. To verify that the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 76
Chapter 8 b. Load original print side down on right front corner of glass. Copy (HP Photosmart Premium Fax C309b series) c. Close lid. 74 Copy (HP Photosmart Premium Fax C309b series) - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 77
to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer. Related topics • Stop the current job Copy (HP Photosmart Premium Fax C309b series) Copy text or mixed documents 75 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 78
Chapter 8 Copy (HP Photosmart Premium Fax C309b series) 76 Copy (HP Photosmart Premium Fax C309b series) - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 79
9 Reprint photos NOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 80
Chapter 9 Reprint photos c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos. Related topics • Stop the current job 78 Reprint - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 81
Fax 10 Fax • Send a fax • Receive a fax Related topics • Set up the HP Photosmart for faxing Send a fax ▲ Do one of the following: Fax photo a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Fax 79 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 82
from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2-sided document a. Load original. ❑ Remove - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 83
Fax ❑ Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option. ❑ fax to send later • Set up and use speed dial Initiate a fax from your phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 84
Fax Chapter 10 NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 85
visible on the display. Set up and use speed dial You can quickly send a black-and-white or color fax from the HP Photosmart using speed dials. This section provides instructions for sending the fax in black and white. To create speed dial entries from the control panel 1. Press Setup. 2. Press the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 86
you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP Photosmart (on the 2-EXT port) • On the same phone line, but not directly - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 87
11 Save photos • Save photos to your computer • Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 88
Chapter 11 Back up photos to a USB storage device To back up photos 1. Insert memory. a. Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 89
Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 90
supported in all countries/regions. If it is not supported in your country/ region, contact a local HP reseller for information about purchasing cartridges. To order HP printing supplies through the HP Photosmart tab, and then click the Printer Services button. 5. Click the Estimated Ink Levels - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 91
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Work with cartridges c. Match color - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 92
products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 93
the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 94
call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium Fax most current HP list of telephone support numbers and call costs information, see www.hp.com/support. Solve a problem 92 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 95
www.hp.com/support Solve a problem $IULFD(QJOLVKVSHDNLQJ -DPDLFD $IULTXHIUDQFRSKRQH 㡴㦻 㡴㦻 $UJHQWLQD%XHQRV$LUHV $UJHQWLQD 뼑霢 $XVWUDOLD $XVWUDOLDRXWRIZDUUDQW VWHUUHLFK - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 96
for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Solve a problem Setup troubleshooting This section contains setup troubleshooting information - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 97
problem HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The power supply was not intended for use with this product. Setup troubleshooting - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 98
problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support . Solve a problem For more information on installing the software and connecting the USB cable, see the Start Here guide that came with - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 99
properly and have ink. For more information, see: • Work with cartridges Cause: There might have been a problem with one or more of the cartridges. If this did not solve the issue, try the next solution. Solution When the language you want to use is highlighted, press OK. Setup troubleshooting 97 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 100
Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. Solve a problem 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 101
are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. Solve a problem Setup troubleshooting 99 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 102
mark next to Load Startup Items, click the check mark to remove it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, and then click Close. NOTE: If product again. Cause: The source of the error was unknown. Solve a problem 100 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 103
.hp.com/ support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem Print quality troubleshooting - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 104
has one of the following print quality problems, try the solutions in this section for HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 105
paper type Solution: HP recommends that you use HP papers or any best results when printing images, use HP Advanced Photo Paper. Store photo media then make sure photo paper such as HP Advanced Photo Paper, is loaded in troubleshooting is required. Cause: The print settings were set incorrectly. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 106
HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 107
is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. color mixing (yellow bar contains magenta streaks) Print quality troubleshooting 105 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 108
page again. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp and then print this diagnostic page again. Alignment pattern - jagged lines Solve a problem 106 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 109
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem have insufficient ink. Print quality troubleshooting 107 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 110
are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable clean the printhead from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Tools, and then press - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 111
Solve a problem 3. Press the down arrow button to is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. or faded bar (top bar) Print quality troubleshooting 109 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 112
color mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 113
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem , try the next solution. Print quality troubleshooting 111 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 114
Rotate the image Solution: If the problem persists, use the software you installed HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 115
HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP , click Resolution. Print quality troubleshooting 113 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 116
HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. quality report to see if the print quality problem still exists. To print a print quality report - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 117
report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When irregularly streaked or faded bar (top bar) Print quality troubleshooting 115 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 118
color mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 119
try the next solution. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 120
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface button to highlight Tools, and then press OK. 118 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 121
report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When irregularly streaked or faded bar (top bar) Print quality troubleshooting 119 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 122
color mixing (yellow bar contains magenta streaks) Solve a problem ◦ Check the estimated ink levels in the cartridges. ◦ NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 123
the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 124
from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. Solve a problem 122 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 125
in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. Print quality troubleshooting 123 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 126
printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. Solve a problem 124 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 127
tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide troubleshooting 125 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 128
or more streaks of a different color, refer to the following steps. Color bars - irregularly streaked or faded bar (top bar) Solve a problem Color bars - color mixing (yellow bar contains magenta streaks) ◦ Check the estimated ink levels in the cartridges. ◦ Remove the cartridge corresponding to - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 129
again. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp diagnostic page again. Alignment pattern - jagged lines Print quality troubleshooting 127 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 130
aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages in - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 131
listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • will be print side up at the bottom of the stack. Print troubleshooting 129 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 132
are greater than the minimum margins the product supports. For more information about setting margins in your see: • Load media Cause: The paper guides were not positioned correctly. A blank page If the first solution does not solve the problem, continue trying the remaining solutions until the issue - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 133
1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum , the printer slows down to allow it to cool. Print troubleshooting 131 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 134
. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Memory card troubleshooting Use this - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 135
an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the 4: Check the connection from the product to your computer Memory card troubleshooting 133 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 136
to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 137
the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to any photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is blank • Scanned image - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 138
main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Turn off autocropping - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 139
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution OCR language in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 140
troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Nothing happens when I try to copy (HP Photosmart product completes the current operation • Solution 4: The product does not support the paper type or envelope • Solution 5: Check for a paper - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 141
Solve a problem • If you are loading your original in the document feeder tray, place the paper, this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 142
for the HP Photosmart Premium Fax C309b series model. Refer to the label in the cartridge access area to determine the model number. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 143
the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try of the photo is along the front edge of the glass. Copy troubleshooting 141 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 144
completes the current task. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. 142 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 145
product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Related topics • Recommended papers for printing Cause: The product did not recognize the inserted paper type the top of the document goes in first. Copy troubleshooting 143 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 146
does not solve the problem, continue trying the remaining solutions until the issue is resolved. NOTE: For HP Photosmart Premium Fax C309b series small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: You - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 147
Solve a problem NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass. Copy troubleshooting 145 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 148
feeder tray. Fax troubleshooting Use this section to solve the following fax problems: • The product is having problems sending and receiving faxes product cannot send faxes, but can receive faxes • The product is having problems sending a manual fax • Pages of a fax I sent are missing • The quality - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 149
The product is having problems receiving a manual fax • The product is services you have on the same phone line as the product. For more information, see Set up the HP Photosmart HP Photosmart displays the status of the test on the display and prints a report. Fax troubleshooting 147 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 150
faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 151
Solve a problem 1 Telephone wall jack 2 Use the phone cord supplied in the box with have correctly connected the product to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port labeled 1-LINE on the back of - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 152
you do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this did not fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 153
noise) can cause faxing problems. If this did not digital), check with your service provider. Cause: The service, make sure you have a DSL filter installed Solution: If you use a DSL service service with a DSL service and a DSL filter was use a DSL service, make sure can cause faxing problems. You can - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 154
provider for support. Completely remove shares the same phone line with a DSL service and the DSL modem might not have been an error message providing information about the problem and how to solve it. If there the product by clicking Status in the HP Solution Center. Cause: Another process caused - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 155
Also, make sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. Cause: You were faxing . The HP Photosmart displays the status of the test on the display and prints a report. Solve a problem Fax troubleshooting 153 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 156
on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 157
: Check with the recipient to see if their fax machine can receive faxes manually. Cause: The recipient's fax machine does not support manual faxing. If this did not solve the issue, try the next solution. this did not solve the issue, try the next solution. Fax troubleshooting 155 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 158
of hearing fax tones Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Solve a problem 2. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 159
Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 3: Verify multiple pages are not noise on the phone line, contact the sender to Fax troubleshooting 157 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 160
issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 161
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the phone line for noise • Solution 4: Check the receiving fax machine for problems • Solution 5: Increase the fax speed Solution 1: Send the fax in - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 162
resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 163
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • to the product using the port labeled 2-EXT, as shown below. Solve a problem 1 Telephone wall jack 2 Connect to the IN port on the answering machine - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 164
in the maximum number of rings supported. (The maximum number of rings varies was set up to receive faxes manually, which means that the product would services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Solve a problem 162 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 165
to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun answer faxes manually Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 166
phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines. If this did not solve the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 167
problem supported by the HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service service problems ring service, make ring service through - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 168
not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 169
was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Fax troubleshooting 167 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 170
closed. If not, close the print cartridge door, as shown below: Solve a problem NOTE: If the product has an alignment message, you might be able to press OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 171
Rings. Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product did not match. If this did not solve the issue, try the next solution. Fax troubleshooting 169 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 172
not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution. Solution not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 173
you resolve any problems found, the product not solve the problem, continue trying the sending fax machine for problems Solution 1: Load paper sending fax machine for problems Solution: Check with the fax machine was having problems. Faxes are received does not solve the problem, continue trying the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 174
an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 175
guide was not positioned correctly. If this did not solve the issue, try the next solution. The fax I received is blank Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The sending fax machine had a problem ports. Fax troubleshooting 173 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 176
phone port on the parallel splitter. Back view of the product Solve a problem 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 need to decide how you want the product to answer calls, automatically or manually: • If you set up the product to answer calls automatically, it answers - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 177
setting. 10. Change the number of rings to wait on the product to the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) 11. Set your answering machine your answering machine can record a voice message. Fax troubleshooting 175 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 178
set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) tones from a sending fax machine, you will need to answer the fax call manually. 176 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 179
the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and troubleshooting 177 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 180
product, see the Setup Guide that came with the product continue reviewing the troubleshooting information in this section problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 181
a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for equipment, such as an answering machine or a telephone. Fax troubleshooting 179 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 182
box with the product • Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. 180 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 183
continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter kind of phone line you have (analog or digital), check with your service provider. The "Dial Tone Detection" test failed Solution • Other equipment, - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 184
correct port on the product • Solution 3: Make sure the telephone company supports faxing over the Internet Solution 1: Change the fax speed Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 185
solve the issue, try the next solution. Solve a problem Solution 3: Make sure the telephone company supports faxing over the Internet Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 186
connection was lost. There was a communication error with the receiving fax machine. To change the ECM setting from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 184 Solve - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 187
Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 188
within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper was - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 189
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 190
Solve a problem For more information on setting up the product and connecting it to your computer, see the Start Here guide that came read • Photos not found • File not found • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 191
the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 192
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 193
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 194
, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 195
• Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 196
error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 197
HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 198
cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. the ink cartridge to release it from the slot. 196 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 199
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 200
sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 201
Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 202
not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 200 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 203
has nearly maximized the ink service capacity. Ink system failure Solution problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 204
cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. the ink cartridge to release it from the slot. 202 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 205
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 206
Chapter 13 Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 207
you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 208
, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 209
HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service computer screen to continue. NOTE: HP recommends that you do not - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 210
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinstall the printhead and cartridges • Solution 2: Contact HP support Solution 1: Reinstall the printhead and cartridges Solution: Check to make - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 211
a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. Errors 209 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 212
with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 210 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 213
latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install it clicks into place and is seated firmly in the slot. Solve a problem 11. Close the ink cartridge door. Cause: The printhead or ink cartridges were - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 214
Chapter 13 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 215
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 216
with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 214 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 217
a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 218
. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 219
and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. Errors 217 Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 220
the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away the tab on the ink cartridge to release it from the slot. Solve a problem 8. Press the ink cartridge back down into place. The tab should make - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 221
Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 222
to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 220 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 223
Solve a problem 9. Close the ink cartridge door, and check if the error message has 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 224
Chapter 13 222 Solve a problem Solve a problem - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 225
14 Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 223 Stop the current job - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 226
Chapter 14 224 Stop the current job Stop the current job - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 227
see the printed documentation that came with the HP Photosmart. This section contains the following topics: HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 228
collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 229
the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode first sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper Brochure - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 230
). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Set the Energy Save Mode • Power - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 231
efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP Photosmart might not be able to complete some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure or if - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 232
Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/ energystar. Disposal of waste equipment by users in recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 233
and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 234
să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de un tehnician de service calificat. Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. 232 Technical - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 235
. This regulatory number should not be confused with the marketing name (HP Photosmart Premium Fax C309 series, etc.) or product numbers (CC335A, etc.). energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 236
power cord Notice to users in Korea Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 HP Photosmart Premium Fax C309 series declaration of conformity 234 Technical information - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 237
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 238
Direction for Frequency Planning and Management (Direzione Generale Pianificazione e Gestione Frequenze). Notice to users in Taiwan Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. 236 Technical information - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 239
will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 240
purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 241
ät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 242
Technical information Chapter 15 240 Technical information - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 243
fax 173 connection problems fax 147, 153, 155, 162, 167 HP All-in-One will not turn on 94 control panel buttons 31 features 31 copy blank 145 fit to page fails 144 missing information 143 specifications 227 troubleshooting 138 correct port test, fax 179 crop fails 191 customer support warranty 94 - HP Photosmart Premium Fax All-in-One Printer - C309 | Full User Guide - Page 244
cord check 179 connection, failure 179 phone support 91 phone support period period for support 91 photo paper recommended types 35 specifications 226 characters 129 not filled in 107 smooth fonts 124 transparencies specifications 226 troubleshoot fax problems 107, 146, 147, 153, 155, 156, 157, 159,
HP Photosmart Premium Fax C309 series