HP Photosmart Premium Fax Printer - C309 Basics Guide

HP Photosmart Premium Fax Printer - C309 Manual

HP Photosmart Premium Fax Printer - C309 manual content summary:

  • HP Photosmart Premium Fax Printer - C309 | Basics Guide - Page 1
    HP Photosmart Premium Fax C309 series Basics Guide
  • HP Photosmart Premium Fax Printer - C309 | Basics Guide - Page 2
    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P. Windows, Windows 2000, and Windows XP are U.S. registered
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    the cartridges...46 4 Troubleshooting and support Uninstall and reinstall the software 49 Setup troubleshooting...50 Network troubleshooting...52 Fax troubleshooting...55 Clear paper jams...77 Information on ink cartridges and the printhead 78 Support process...79 5 Technical information System
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    "Manage your network settings" on page 12 Find troubleshooting information. "Network troubleshooting" on page 52 NOTE: You can connect the HP Photosmart to either a wireless or wired network, but not both at the same time. Add the HP Photosmart to a network • "Wired (Ethernet) network" on page
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    on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the HP Photosmart to the network 1. Remove the yellow plug from the back of the HP Photosmart. Network setup 2. Connect the Ethernet cable to the Ethernet port on
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    Chapter 1 Network setup 4. Once you have connected the HP Photosmart to the network, install the software. Wireless with a router (infrastructure network) To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following: A wireless 802.11 network that
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    with Windows Connect Now 1. Turn on wireless radio. Press Setup. Highlight Network and press OK. Highlight Wireless Radio and press OK. Highlight On and press OK. 2. Insert the memory card or storage device with your network settings into the appropriate slot. Add the HP Photosmart to a network 5
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    wireless network. Highlight Yes, set up printer on network using wireless settings on memory device and press OK. Press OK to print a network configuration page. 4. Install software. Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless
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    and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. If you have an operating system other than Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the Add the HP Photosmart to a network 7
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    To connect to a wireless ad hoc network 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard. The setup wizard searches for available
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    depending on your operating system, the amount of available space, and the processor speed of your computer. To install the Windows HP Photosmart Software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the product
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    down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard. 5. Install the software for a network connection, choose Add a Device, and then choose Through the network. 6. When the installation is complete, open Printers and Faxes (or Printers) in the
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    common problem is that HP software is not trusted by your firewall to access the network. This Printing • UDP ports: 427, 137, 161 • TCP port: 9100 Photo card upload • UDP ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 Product status UDP port: 161 Faxing
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    , press the down arrow button until Print Network Configuration Page is highlighted, and then press OK. Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart. 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and
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    You can print the wireless network test at any time. 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button until Wireless Network Test is highlighted, and then press OK. The Wireless Network Test prints. Network setup Manage
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    the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup. Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/region uses. The instructions
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    kind of telephone system you have (serial or parallel), check with your telephone company. Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart. This is important
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    . Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Fax setup 16 Fax setup
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    on page 20 "Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line" on page 20 Distinctive ring service "Case D: Fax with a distinctive "Case D: Fax with a distinctive (You answered Yes to question ring service on the same line" ring service on the same line" 3 only.) on page
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    calls, and you have no other equipment connected on this phone line, set up the HP Photosmart as described in this section. Figure 2-1 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 18
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    set in the Auto Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the
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    attached to this phone line, such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line If you are using a PBX phone
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    Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the product with a distinctive ring service 1. Using the phone cord supplied in the box with the product, connect one end to your
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    the HP Photosmart Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Telephone (optional) To set up the product with a shared voice/fax line 1. Using the phone cord supplied in the box with the product, connect one end
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    subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Figure 2-5 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port Fax setup Set up the HP Photosmart for faxing 23
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    , you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. Figure 2-6 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE
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    Using the phone cord supplied in the box with the product, connect one end to your HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. Fax setup Set up the HP Photosmart for faxing
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    has only one phone port, you will need to purchase a parallel splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-7 Back view of the HP Photosmart Fax setup
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    up the product to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test. If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Fax setup Set up the HP Photosmart for faxing 27
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    section. Figure 2-8 Back view of the HP Photosmart Fax setup 1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port
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    to send an e-mail or access the Internet. There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. Fax setup Set up the HP Photosmart for faxing 29
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    has only one phone port, you will need to purchase a parallel splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-9 Back view of the HP Photosmart Fax setup
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    , set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you
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    has only one phone port, you will need to purchase a parallel splitter (also called a coupler). Refer to the Electronic Help for specific setup instructions. • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 2-10 Back view of the HP Photosmart Fax setup
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    faxes. Change settings on the HP Photosmart to receive faxes In order to receive faxes successfully, you might need to change some settings on the HP Photosmart. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed
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    phone line connection The HP Photosmart prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray
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    fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. Fax setup Test your fax setup
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    or printing photos from a memory card or USB storage device. You can access many HP Photosmart functions directly from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and
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    of the printer Label Description 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection* 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory * Use only with the power adapter supplied by HP
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    the power cord. Wireless network indicator light: Indicates that the Wireless Radio is on. Bluetooth indicator light: Indicates that the Bluetooth Radio is on. Space: Enters spaces and pound signs for fax-related tasks. Symbols: Enters symbols and asterisks for fax-related tasks. 38 HP Photosmart
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    in order. If you have problems during setup, see Troubleshooting in the last section of the Start Here guide, or see "Troubleshooting and support" on page 49 in this guide. Electronic Help The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in
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    can get help and support from the HP Web site at www.hp.com/support. This Web site offers technical support, drivers, supplies, and ordering information. Load paper You can load different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and
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    product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages. TIP: If you are using letterhead, insert the top of the page first with the print side
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    closest to you. 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. HP Photosmart overview 5. Lower the photo tray lid
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    photo paper To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. HP Photosmart overview
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    to add more photos to the print queue. 8. Press OK to preview the print job. 9. (Optional) Press the Menu button to change the print settings. 10. Press Print Photos. TIP: During printing, you can press OK to add more photos to the print queue. 44 HP Photosmart overview HP Photosmart overview
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    a basic fax You can easily send a single- or multiple-page black-and-white fax by using the control panel, as described here. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. HP Photosmart overview Send a basic fax 45
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    changing the resolution or contrast of your fax. Replace the cartridges Follow these instructions when you need to replace cartridges. If you do not already have replacement cartridges for the HP Photosmart, to order cartridges, go to www.hp.com/buy/supplies. If prompted, choose your country/region
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    new cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the cartridge. NOTE: Make sure you remove the plastic wrap from the cartridge before installing it in the product, or printing will fail. HP Photosmart overview Replace the cartridges 47
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    carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down in order to correctly install the cartridges. Make sure that you insert the cartridge into the slot that has the same shaped icon and color as the one you are
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    download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Troubleshooting
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    icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware. The product will not turn
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    Troubleshooting and support Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then
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    ink cartridges. If this did not solve the issue, try the next solution. Solution 6: Load paper in the input tray Solution: Load paper in the input tray. Cause: The product might have been out of paper. Network troubleshooting If you are encountering issues using your HP Photosmart over a network
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    the Internet, you can also access the HP Network Assistant at www.hp.com/sbso/wireless/tools-setup for help in setting up a network. Step 2: Make sure that the HP Photosmart is connected to your network If your product is not connected to the same network as your computer, you will not be able
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    you can access the HP Photosmart Premium Fax C309 series home page, try using the product over the network (such as to scan or print) to see if your network setup was successful. If you cannot access the HP Photosmart Premium Fax C309 series home page or are still having problems using the product
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    section for additional troubleshooting help. Step 5: Make sure the HP Network Devices Support service is running To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. Do one of the following, depending on your operating system: • Windows XP: Click
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    more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how
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    cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it. For more information on setting up the product, see the printed documentation that came with the product. Fax troubleshooting
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    Troubleshooting and support Chapter 4 Cause: The wrong phone cord was used to connect the product or the phone cord services cord supplied in the box with the product 3 Telephone (optional) For more information on setting up the product, see the printed faxing problems. (A splitter is a two-cord
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    again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press
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    be labeled "multi-combi" or something similar. For more information on how to set up the product with a PBX phone system or ISDN line, see the printed documentation that came with the product. Cause: You were using either a PBX or an ISDN converter/terminal adapter. 60 Troubleshooting and support
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    ) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press
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    more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how
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    Troubleshooting and support Cause: The product might have been dialing too fast or too soon. If this did not solve the issue, try the next solution. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot
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    1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. 64 Troubleshooting and support
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    Troubleshooting and support Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting might have been set too fast. Fax tones are recorded on my answering machine Try the following solutions to
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    the HP Photosmart for faxing" faxes manually, which means that the product would not answer incoming calls. You must be available to respond in person to incoming fax calls, or the product will not receive the fax and your answering machine will record the fax tones. 66 Troubleshooting and support
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    more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how
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    at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. For more information on how to set up the product when you have a voice mail service, see the printed documentation that came with the product
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    receive the fax. If the call is a voice call, the answering machine will record the incoming message. For more information on setting up the product, see "Set up the HP Photosmart for faxing" on page 14. Cause: The answering machine was not set up properly with the product. Fax troubleshooting 69
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    the issue, try the next solution. Solution 10: Clear the memory of the product Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory might become full of faxes that have not yet been printed and the product will stop 70 Troubleshooting and support
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    the HP Photosmart for faxing" on page 14. • There is paper loaded in the input tray. • There is no paper jam. • The cartridge access door is closed. If not, remove all the originals you might have loaded in the HP Photosmart and close the cartridge access door, as shown below: • The print carriage
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    If it is not, press the On button to turn on the product. • The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door is closed. • The product is not currently busy with another task such as aligning the printer. Check the display. If the
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    test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the product is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. • Try to send or receive a test fax. If
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    Troubleshooting and support Chapter 4 • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. • Try connecting a
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    ◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
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    the phone cord supplied in the box with the product, connect one end system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. 76 Troubleshooting and support
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    is ready for faxing. If the Dial Tone Detection Test continues to fail, contact your telephone company and have them check the phone line. Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the rear of the HP Photosmart. Paper can also jam in the
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    pieces of paper from the HP Photosmart, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder. Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • Keep all ink cartridges in the
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    the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the
  • HP Photosmart Premium Fax Printer - C309 | Basics Guide - Page 82
    : 10.7 kg (23.6 pounds) Power specifications • Power consumption: 40 watts maximum (average printing) • Input voltage(0957-2259): AC 100 to 240 V ~ 1100 mA 50-60 Hz NOTE: Use only with the power adapter supplied by HP. Regulatory notices The HP Photosmart meets product requirements from regulatory
  • HP Photosmart Premium Fax Printer - C309 | Basics Guide - Page 83
    Warranty Warranty 81 Technical information
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    Chapter 5 Technical information 82 Technical information
  • HP Photosmart Premium Fax Printer - C309 | Basics Guide - Page 85
     7REDJR 7¾UNL\H òVWDQEXO$QNDUD PLU %XUVD  8QLWHG.LQJGRP e 8QLWHG6WDWHV 8UXJXD\  9HQH]XHOD &DUDFDV 9HQH]XHOD 9L¬W1DP  For the most current HP list of telephone support numbers and call costs information, see www
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Basics Guide
HP Photosmart Premium Fax C309 series