HP Photosmart Premium Fax e- Printer - C410 User Guide
HP Photosmart Premium Fax e- Printer - C410 Manual
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- HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 1
HP Photosmart Premium Fax C410 series - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 2
- HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 3
Contents 1 HP Photosmart Premium Fax C410 series Help 3 2 How do I?...5 3 Finish setting up the HP Photosmart Add the HP Photosmart to a network 7 Set up the HP Photosmart for faxing 16 4 Get to know the HP Photosmart Printer parts...37 Control panel features...40 Display icons...41 HP Apps - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 4
Contents Improve print quality...119 Print troubleshooting...126 Memory card troubleshooting 131 Scan troubleshooting...134 Copy troubleshooting...137 Fax troubleshooting...142 Errors...191 14 Technical information Notice...237 Cartridge chip information...237 Specifications...238 Environmental - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 5
about the HP Photosmart, see: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • Fax • Save photos • Work with cartridges • Solve a problem • Technical information HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 6
Chapter 1 HP Photosmart Premium Fax C410 series Help 4 HP Photosmart Premium Fax C410 series Help - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 7
2 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • Print a variety of documents • Scan documents and photos • Make a copy • Send and receive faxes • Load paper • Replace the cartridges How do I? How do I? 5 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 8
Chapter 2 How do I? 6 How do I? - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 9
access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. To connect the HP Photosmart using WiFi Protected Setup (WPS) ▲ Do one of the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 10
router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. Broadband Internet access (recommended) such as cable or DSL. If - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 11
on your computer. On your computer, connect to the network name (SSID) hp (product model).(6-digit unique identifier), which is the default ad hoc network created by the HP Photosmart. The 6-digit identifier is unique to each printer. OR Use an ad hoc network profile on your computer to connect to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 12
comes configured with a network profile with hp (product model).(6-digit unique identifier) as the network name (SSID). However, for security and privacy HP recommends you create a new network In the Data encryption list, select WEP. Finish setting up the HP Photosmart 10 Finish setting up the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 13
first, the weakest appear last. 3. On the display, look for the network name you created on your computer (for example, Mynetwork). Finish setting up the HP Photosmart Add the HP Photosmart to a network 11 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 14
at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup. Finish setting up the HP Photosmart 12 Finish setting up the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 15
always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. A desktop computer or laptop on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the product to the network 1. Remove the yellow plug - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 16
connected to a network. Before you install the software, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 17
instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart VPN before you can access any other device on your network, including the printer. • To learn more about how to find your network security settings, change - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 18
of phone system your country/region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a that use serial-type phone systems, the phone cord that came with the HP Photosmart might have an additional wall plug attached to it. This enables you to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 19
Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP Photosmart. This is important because you might need to connect some of your existing office equipment directly to the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 20
. Step-by-step instructions are included for each case in the sections that follow. If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table. Finish setting up the HP Photosmart 18 Finish - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 21
wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for Recommended fax setup for parallel-type phone - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 22
type phone systems Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case line, set up the HP Photosmart as described in this section. Figure 3-1 Back view of the HP Photosmart Finish setting up the HP Photosmart 1 Telephone wall jack - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 23
. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax. Case B: Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 24
service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines. 4. Run a fax test. Case C: Set up the HP Photosmart you have problems when connected HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 25
wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 26
the Auto Answer setting. • If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 3. Run a fax test - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 27
through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 28
or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes. Case G: Fax line shared with computer dial-up modem (no voice calls received) If you have a fax line on which you receive - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 29
not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 5. Turn on the Auto Answer access the Internet. There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 30
on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 31
the Auto Answer setting. • If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls manually, turn off the Auto Answer setting. 7. Run a fax test - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 32
on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 33
setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.) 8. Run a fax test. When the phone rings, your - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 34
on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 35
Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings service through your telephone company, set up the HP Photosmart as described in this section. Finish setting up the HP Photosmart Set up the HP Photosmart - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 36
if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the HP Photosmart, you - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 37
on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 38
to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 39
Get to know the HP Photosmart 4 Get to know the HP Photosmart • Printer parts • Control panel features • Display icons • HP Apps Manager Printer parts • Front view of the printer Get to know the HP Photosmart 37 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 40
port for your camera or other storage device 13 Lid backing 14 Lid 15 Glass 16 Cartridge door access handle 17 Paper-width guide for the main input tray 18 Main input tray (also referred to as the input tray) • Top and rear views of the printer 38 Get to know the HP Photosmart - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 41
Get to know the HP Photosmart 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.) 27 1-LINE (fax) and 2-EXT (phone) ports 28 Two-sided printing accessory Printer parts 39 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 42
Get to know the HP Photosmart Chapter 4 Control panel features to the current display. 4 Attention light: Indicates a problem occurred. See the display for more information. 5 on or off. The recommended setting varies depending on the services and equipment on your phone line. 14 Keypad: Enters fax - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 43
This icon might appear if an ink cartridge contains non-HP ink. Indicates that there is a wired network connection. Shows that the HP Photosmart is set up to receive faxes automatically. If this icon is not showing, you will have to receive faxes manually. Indicates the presence and signal strength - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 44
HP Photosmart Chapter 4 HP Apps Manager HP Apps are special documents such as Calendars, Posters, Recipes, and Cards that you can print directly from your printer without using your computer. You can download additional HP Apps from the Web (requires Web connectivity). Manage HP Apps ▲ Add new HP - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 45
easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 46
quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch , brochures, mailers, and calendars. HP Premium Presentation Paper or HP Professional Paper These papers are heavy - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 47
photos. HP Premium Inkjet Transparency Film HP Premium Inkjet with your HP Photosmart. Original HP inks and HP Advanced Photo basics To order HP papers and other supplies, go to www.hp.com/buy/ . NOTE: At this time, some portions of the HP Web site are available in English only. Load media - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 48
stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Paper basics 46 Paper basics - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 49
of paper into main input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. Paper basics c. Lower output tray. Lower output tray and pull tray extender towards you, as far as - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 50
NOTE: When you use legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray. Raise output tray and slide paper-width guide outwards. Paper basics Remove all paper from the main input tray. b. Load envelopes. Insert one or more envelopes into far-right side of main input - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 51
Related topics Information on paper Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 52
Chapter 5 Paper basics 50 Paper basics - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 53
print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film application, click Print. 3. Make sure the product is the selected printer. Print 51 Print - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 54
software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you tray or full-size photo paper in the main input tray. 2. Slide the paper-width guide inward until it stops at the edge of the paper. 3. On the File menu in - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 55
paper size and paper type are not compatible, the printer software displays an alert and allows you to select a , you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not the following options: • Off: applies no HP Real Life Technologies to the image. • Basic - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 56
Chapter 6 b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 57
Increase number of copies and press OK. Press OK to preview print job. d. Print photo. Press Print Photos. Print single photo on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory. Print Print photos 55 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 58
Chapter 6 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 59
Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 60
Chapter 6 c. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. Increase number of copies and press OK. d. Change page layout. Press OK to preview print job. Press Menu to change print settings. Highlight Layout and press OK. Highlight 10x15 on A4 and press OK. Press - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 61
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 62
Chapter 6 b. Insert memory. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 63
d. Select photo. Highlight photo and press OK. Increase number of copies and press OK. Press OK to preview print job. e. Print photo. Press Print Photos. Print wallet photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 64
Chapter 6 c. Select project type. Highlight Create and press OK. Highlight Wallet Photos and press OK. d. Follow prompts. Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory. Print 1 Memory - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 65
Reprint photos a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Print Close lid. b. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. c. Select project type. Highlight Create - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 66
Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, calendars (not supported on all models - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 67
software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dpi takes - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 68
on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 69
open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Edit photos before printing 1. Do one of - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 70
Chapter 6 Crop photo a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press Menu. Highlight Crop and press OK. Press OK when done. Photo fix a. Select photo. Highlight View & Print and press OK. Highlight photo and press OK. b. Edit photo. Press - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 71
the animation for this topic. Print from anywhere HP ePrint is a free service from HP that allows you to print from your mobile device or computer anytime, anywhere. Just send an email to your printer's email address, and the email message and any supported file attachments you included in the email - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 72
instructions on the sign-up page. NOTE: Only the person who registered the email address can sign in. Related topics Add the HP Photosmart printer, and access other free services. To sign up, you will need the name of your printer, which is the first part of the printer's email address. Go to the HP - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 73
from the web directly from your HP Photosmart without having to go to a computer using HP Apps. • Get started using HP Apps • Print a Web page using HP Apps • Learn more about using HP Apps Get started using HP Apps To use HP Apps, you need to have your printer connected to a network and to the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 74
Chapter 6 Print 72 Print - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 75
7 Scan • Scan to a computer • Scan to a memory card or USB storage device TIP: You can also scan and reprint a photo. For more information, see Print a creative project. Scan to a computer 1. Do one of the following: Single page scan a. Load original. Lift lid on product. Load original print side - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 76
and press OK. Highlight HP Photosmart and press OK. Multiple page scan a. Load original. Remove any staples or clips from the original document. Slide original with print side up into document feeder tray until the product detects the pages. Slide paper-width guide - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 77
Load original print side down on right front corner of glass. Close lid. b. Insert memory. Scan Scan to a memory card or USB storage device 75 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 78
Chapter 7 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 79
Slide paper-width guide inward until it stops at edge of paper. b. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 80
Chapter 7 c. Start scan. Press Start Scan. Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. Highlight desired option and press OK. 2. View the animation for this topic. Related topics Stop the current job Scan 78 Scan - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 81
Copy 8 Copy Copy text or mixed documents TIP: You can also copy and reprint a photo. For more information, see Print a creative project Copy text or mixed documents 1. Do one of the following: 1-sided original to 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 82
Chapter 8 Copy Close lid. c. Specify number of copies. Highlight Copy and press OK. Press up arrow button or use keypad to increase number of copies . d. Start copy. Press Start Copy. 1-sided original to 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 83
input tray. b. Load original. Slide original with print side up into document feeder tray until the product detects the pages. Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. Press 2-Sided on control panel. Highlight Copy and press OK. Highlight 2-Sided - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 84
tray. b. Load original. Slide original with print side up into document feeder tray until the product detects the pages. Copy Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. Press 2-Sided on control panel. Highlight Copy and press OK. Highlight 2-Sided - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 85
number of copies, up to the maximum. (The maximum number of copies varies by model.) 3. Press Start Copy. To set the paper size from the control panel 1. type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte Control panel setting - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 86
type HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP Professional Brochure & Flyer Paper (Glossy) HP Professional Brochure & Flyer Paper (Matte) HP Premium or Premium Plus Inkjet - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 87
to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 88
Chapter 8 Copy 86 Copy - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 89
9 Fax • Send a fax • Receive a fax Send a fax 1. Do one of the following: Fax photo a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Fax Fax 87 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 90
clips from the original document. Slide original with print side up into document feeder tray until the product detects the pages. Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2-sided document a. Load original. Remove any - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 91
Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option. a fax to send later • Set up and use speed dial Initiate a fax from your phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 92
feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel of the HP Photosmart. You must - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 93
lines are not as busy or phone rates are lower, for example. The HP Photosmart automatically sends your fax at the specified time. You can only schedule one white or color fax from the HP Photosmart using speed dials. This section provides instructions for sending the fax in black and white. Set - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 94
If the device detects an original loaded in the automatic document feeder, the HP Photosmart sends the document to the number you entered. • If the device does as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: 92 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 95
the same phone line, but not directly connected to the HP Photosmart To receive a fax manually 1. Make sure the product is turned on and you have answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 96
Chapter 9 Fax 94 Fax - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 97
10 Save photos • Save photos to your computer • Back up photos from a memory card to a USB storage device Save photos to your computer To save photos 1. Insert memory. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 98
Chapter 10 2. Save photos. ▲ Highlight Save and press OK. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer photos, and then continue to next step. 3. Follow Prompts. ▲ Follow onscreen prompts on computer to save photos to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 99
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 100
Chapter 10 Save photos 98 Save photos - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 101
that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink level warnings and indicators provide printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 102
HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. Related topics Order ink - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 103
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Replace the cartridges 101 Work with - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 104
that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM format, may be found - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 105
a poor quality source file, or there might be a problem with the printing system in the HP Photosmart. If you are unhappy with the quality of your prints, ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 106
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the color bars in the middle of the page. The bars should be solid, have sharp edges, - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 107
does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp and clear. Figure 11-4 Sample text area - expected result • If the type is jagged, align the printer, and then print this diagnostic page again - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 108
: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees. The problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 109
the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 110
and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium Fax C410 series) • Model number (located near the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 111
Solve a problem www.hp.com/support $IULFD (QJOLVKVSHDNLQJ 㡴㦻 $IULTXH IUDQFRSKRQH $OJ«ULH /X[HPERXUJ )UDQ©DLV $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜ - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 112
available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Setup troubleshooting This section contains setup troubleshooting information for the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 113
problem • Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service on the product. Setup troubleshooting 111 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 114
of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 115
, try the next solution. Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. Setup troubleshooting 113 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 116
solution. Solution 4: Check that the cartridges are installed properly and have ink Solution: Check that the cartridges are installed properly and have ink. For more information, see: Work with cartridges Cause: There might have been a problem with one or more of the cartridges. If this did not - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 117
The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the 3. Verify that the USB cable and power cord are plugged in. Setup troubleshooting 115 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 118
• HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 116 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 119
Solve a problem d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background a. On components to delete. Setup troubleshooting 117 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 120
Solve a problem Chapter 12 c. Select the appropriate check boxes to remove the unnecessary screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium Fax C410 series, and then clicking Product Registration. Cause: The registration screen did not - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 121
program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect the the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 122
non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 123
Solve a problem c. Press the down arrow button to highlight Tools, and then press OK. having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. b. Look at the color bars in the middle of the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 124
the color bars. If the line reads 0, align the printer. ◦ If the PHA TTOE line on the diagnostic page shows a different value or aligning does not help, clean the printhead. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 122 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 125
is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 12-6 Sample text area - uneven ink distribution • If the text is result If the lines are jagged, align the printer, and then print this diagnostic page again. Figure 12-9 Alignment pattern - - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 126
a problem Chapter 12 NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. 8. Clean the ink cartridges if uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the test page. You should only initiate - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 127
the printhead from the control panel to resolve this problem. However, this will use more ink. To clean the printhead from the control panel are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray. For information on using the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 128
resolve the problem, you might need to replace the printhead or service the printer. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print troubleshooting Use this section - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 129
listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • the document that is not corrupt. Cause: The document was corrupt. Print troubleshooting 127 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 130
in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 131
greater than the minimum margins the product supports. For more information about setting margins in see: Load media Cause: The paper guides were not positioned correctly. A blank If the first solution does not solve the problem, continue trying the remaining solutions until the troubleshooting 129 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 132
problem print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 133
. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Memory card troubleshooting Use this - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 134
, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solution 4: Reformat the memory - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 135
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause troubleshooting 133 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 136
setup information that came with the product. Cause: The product was not properly connected to the computer. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 137
a problem • Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 138
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Adjust the brightness in the software • Solution 2: Clean the glass and lid - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 139
problem NOTE: If you are using HP Photosmart . Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts of the completes the current operation • Solution 4: The product does not support the paper type or envelope • Solution 5: Check for a - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 140
Solve a problem Chapter 12 • If you are loading your original in the document feeder tray, place this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 141
Solve a problem If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. NOTE: Remove any staples or clips from the original document. Cause: The product had a paper jam. Parts of - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 142
solution does not solve the problem, continue trying the remaining solutions model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 143
Solve a problem NOTE: You cannot use the document feeder on the back of the document lid. The product interprets anything it detects on the glass as part of the image. The printout is blank Solution: Load the original on the glass or in top of the document goes in first. Copy troubleshooting 141 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 144
feeder tray. Fax troubleshooting Use this section to solve the following fax problems: • The product is having problems sending and receiving • The product is having problems sending a manual fax • Pages of a fax I sent are missing • The quality of the fax I sent is poor • Parts of a fax I sent - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 145
Solve a problem • Solution 1: Make based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, The HP Photosmart displays the status of the test on the display and prints a report. Fax troubleshooting 143 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 146
. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test. The product - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 147
Solve a problem Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of this connect the product or the phone cord was plugged into the wrong port. If this did not solve the issue, try the next solution. Fax troubleshooting 145 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 148
the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the product. Use the port Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 149
do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution troubleshooting 147 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 150
: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider. Cause: The product might have been connected to a telephone wall jack that was set up for digital on turning your DSL modem off, contact your DSL provider for support. 148 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 151
problem the same phone line with a DSL service and the DSL modem might not have been multiple purposes. If you have problems when connected to the fax/phone an error message providing information about the problem and how to solve it. If clicking Status in the HP Solution Center. Cause: Another process - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 152
the fax at a later time Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. Cause: You were faxing over the Internet using an IP phone, and there was - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 153
and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings the number for an outside line before dialing the fax number. Fax troubleshooting 151 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 154
or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The receiving fax machine was having problems. The product is having problems sending a manual fax Try the following - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 155
a problem Solution Taiwan, Thailand, USA, Venezuela, and Vietnam. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on seconds of hearing fax tones Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of hearing - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 156
Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control panel 1. Press Setup. Solve a problem 2. Press the down arrow button to highlight Advanced Fax Setup, and then press - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 157
the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from until Last Transaction is highlighted, and then press OK. Fax troubleshooting 155 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 158
noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 159
. Solution 4: Check the receiving fax machine for problems Solution: Try calling the fax number from a connected, or a voice mail service could be interfering with the recipient's phone setting to send the fax darker than the original. Parts of a fax I sent are cut off Solution: Make troubleshooting 157 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 160
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Send the fax in black and white • Solution 2: Lower the fax resolution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 161
having problems. Solution 5: Increase the fax speed Solution: Make sure the Fax Speed option is set to Fast (33600) or Medium (14400). To set the fax speed from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. Fax troubleshooting - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 162
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the answering machine is connected to the correct port • Solution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 163
Solve a problem 1 Telephone and the product to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In when you have an answering machine, see Set up the HP Photosmart for faxing. Cause: The answering machine was not set up troubleshooting 161 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 164
product was set up to receive faxes manually, which means that the product would not answer If the first solution does not solve the problem, continue trying the remaining solutions until the issue services you have on the same phone line as the product. For more information, see Set up the HP Photosmart - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 165
HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxes manually Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 166
phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines. If this did not solve the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 167
problem of rings supported by your Set up the HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 7: If you use a distintive ring service ring service through - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 168
special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the product extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 169
Solve a problem the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn product again. • The print cartridge door is closed. If not, close the print cartridge door, as shown below: Fax troubleshooting 167 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 170
Fax Reception was set to Off. The product is having problems receiving a manual fax Try the following solutions to resolve the issue. Solutions one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the control - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 171
display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on you resolve any problems found, the product can begin answering incoming fax calls. Fax troubleshooting 169 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 172
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • , try the next solution. Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 173
ringing patterns. If you are having problems with a ring pattern of this fax phone number (using a distinctive ring service through your telephone company), and the Distinctive is preventing the product from printing faxes, review the display for information on the error condition troubleshooting 171 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 174
Chapter 12 Resolve any problems found. The product automatically begins printing all the on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 175
you resolve any problems found, the product not solve the problem, continue trying the sending fax machine for problems Solution 1: Load paper sending fax machine for problems Solution: Check with the fax machine was having problems. Faxes are received does not solve the problem, continue trying the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 176
the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. . After you resolve any problems found, the product can begin answering incoming fax calls. 174 Solve - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 177
a problem. The computer to which I am connecting has only one phone port Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Photosmart, on the back. Do not use a 2-line phone splitter, a serial Fax troubleshooting 175 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 178
Solve a problem Chapter 12 splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 12-12 Example of a you do not turn off the automatic fax reception setting in your modem software, the product will not be able to receive faxes. 176 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 179
problem you want the product to answer calls, automatically or manually: • If you set up the product to answer If you set up the product to answer faxes manually, you must be available to respond in person faxes. To set up the product to answer calls manually, turn off the Auto Answer setting. 9. Run - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 180
Solve a problem Chapter 12 To set up the product on a shared fax/voice line with a computer dial-up modem and answering machine 1. Find the phone cord a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the product. 178 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 181
Solve a problem 7. (Optional) If your answering machine does 10. Change the number of rings to wait on the product to the maximum number of rings supported by your product. (The maximum number of rings varies by country/region.) 11. Set your can record a voice message. Fax troubleshooting 179 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 182
Solve a problem Chapter 12 To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial software, the product will not be able to receive faxes. 180 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 183
will need to answer the fax call manually. I hear static on my telephone first solution does not solve the problem, continue trying the remaining solutions services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Fax troubleshooting 181 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 184
arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 185
up the product, see the Setup Guide that came with the product. • task such as aligning the printer. Check the display. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE fax successfully, there might not be a problem. • If you are running the test - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 186
12 you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 187
Solve a problem The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. Fax troubleshooting 185 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 188
Solve a problem Chapter 12 1 Telephone wall jack 2 Phone cord supplied in the box with the product • Check the connection between the telephone wall jack and uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, 186 Solve - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 189
and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A the kind of phone line you have (analog or digital), check with your service provider. The "Dial Tone Detection" test failed Solution: • Other equipment, - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 190
this can cause faxing problems. (A splitter is This will not cause a problem sending or receiving faxes. you might have problems sending and receiving with your service provider. After you resolve any problems found, I am having problems faxing over the not solve the problem, continue trying the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 191
problems sending and receiving faxes while using an Internet fax service, service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet. Cause: Your telephone company did not support faxing over the Internet. Fax troubleshooting - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 192
Chapter 12 The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the product. The table also indicates which codes are - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 193
OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Errors This section contains the following categories of messages about - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 194
Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 195
within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper was - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 196
the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 197
Solve a problem Solution 3: Turn on the computer Solution: Turn on the computer Cause files. NN files could not be read • Photos not found • File not found • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: Check to see if you - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 198
resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 199
Solve a problem Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 200
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 201
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 202
, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 203
printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 204
the cartridges Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions to the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Contact HP support Solution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 205
Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. • The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that were shipped with your printer - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 206
a problem Chapter 12 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 207
Solve a problem Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 208
Solve a problem Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 209
the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 210
. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 208 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 211
date has not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 212
solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 213
not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 214
was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 215
solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 216
Solve a problem Chapter 12 • Solution 1: Install the printhead and then cartridges • Solution 2: Contact HP support Solution 1: Install the printhead and then cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 217
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead. Errors 215 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 218
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 219
recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 220
and cartridges • Solution 2: Contact HP support Solution 1: Reinstall the printhead and cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 218 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 221
Solve a problem 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. Errors 219 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 222
Solve a problem Chapter 12 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 223
Solve a problem b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. Errors 221 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 224
the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 225
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 226
Solve a problem Chapter 12 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 224 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 227
Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 228
Solve a problem Chapter 12 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 226 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 229
the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 230
2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 231
not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Insert all ink cartridges • Solution 2: Check if all ink cartridges are properly installed • Solution 3: Clean the ink cartridge contacts • Solution 4: Contact HP support Solution 1: Insert all - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 232
was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 233
Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 234
. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 232 Solve a problem - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 235
date has not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 236
Solve a problem Chapter 12 Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 237
Stop the current job 13 Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. Stop the current job 235 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 238
Stop the current job Chapter 13 236 Stop the current job - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 239
with the HP Photosmart. This HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP and the product model. This information helps HP design future products - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 240
collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 241
is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 242
Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model printer resolution, see the printer software. For more information, see View the print resolution. Ink cartridge yield Visit www.hp High priority parts have - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 243
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 244
used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment : Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/ go/energystar 242 Technical information - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 245
local city office, your household waste disposal service or the shop where you purchased the residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este care aţi achiziţionat produsul. Chemical Substances HP is committed to providing our customers with - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 246
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 247
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 248
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0826. This regulatory number should not be confused with the marketing name (HP Photosmart Premium Fax C410 series, etc.) or product numbers (CQ521A, etc - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 249
, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 250
Chapter 14 Notice to users in Korea B B鞾韥韥 Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 251
HP Photosmart Premium Fax C410 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation Regulatory wireless statements 249 Technical information - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 252
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 253
• EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive: • R&TTE Directive 1999/5/EC - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 254
Chapter 14 Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.S. telephone network: FCC requirements • - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 255
network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 256
that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 test results. 254 Technical information Technical information - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 257
or Hewlett-Packard Company if additional product support is necessary. This equipment has been loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 258
Chapter 14 Japan safety statement Technical information 256 Technical information For safety use i - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 259
Technical information Japan safety statement 257 - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 260
Chapter 14 258 Technical information Technical information - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 261
problems fax 142, 150, 152, 162, 168 HP All-in-One will not turn on 110 control panel buttons 40 features 40 copy blank 141 fit to page fails 140 missing information 139 specifications 240 troubleshooting 137 correct port test, fax 185 crop fails 198 customer support warranty 110 D damaged, ink - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 262
failure 185 phone support 107 phone support period period for support 108 photo paper printer found screen, Windows 15 printhead problems 223 printing slow, troubleshoot 130 problems copy 137 error messages 191 print 126 scan 134 R recycle ink cartridges 242 regulatory notices regulatory model - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 263
format on scan 136 incorrect or missing on scan 136 meaningless characters 127 to print a document from anywhere 70 transparencies specifications 238 troubleshoot fax problems 142, 150, 152, 154, 156, 157, 158, 160, 162, 168, 170, 173, 175, 181, 188 incorrect measurements 114 setup 110 USB cable - HP Photosmart Premium Fax e- Printer - C410 | User Guide - Page 264
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HP Photosmart Premium Fax C410
series