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HP Photosmart Premium Fax e-All-in-One Printer - C410 User Guide - Page 14

Enter a New Network Name SSID, Yes, my network uses WEP encryption

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Chapter 3 4. Use the arrow buttons to highlight the network name, and then press OK. If you found your network name and selected it, go on to step 6. If you do not see your network name in the list a. Select Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c. When you are finished entering the new SSID, use the arrow buttons to highlight Done on the visual keyboard, and then press OK. TIP: If the product is unable to discover the network based on the network name you entered, you will see the following prompts. You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network. d. Press the down arrow button until Ad Hoc is highlighted, and then press OK. e. Press the down arrow button until Yes, my network uses WEP encryption is highlighted, and then press OK. The visual keyboard displays. If you do not want to use WEP encryption, press the down arrow button until No, my network does not use encryption is highlighted, and then press OK. Go to step 7. 5. If prompted, enter your WEP key as follows. Otherwise go to step 7. a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b. When you are finished entering the WEP key, use the arrow buttons to highlight Done on the visual keyboard. 6. Press OK again to confirm. The product will attempt to connect to the SSID. If a message says you entered an invalid WEP key, check the key you wrote down for your new network, follow the prompts to correct the WEP key, and then try again. 7. When the product connects successfully to the network, go to your computer to install the software. If the connection to the network is successful, the blue wireless light on the Wireless button should come on and remain steady. If it is blinking, this indicates that connection to the network is not a good. NOTE: You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup. Finish setting up the HP Photosmart 12 Finish setting up the HP Photosmart

Section	Page
Contents	3
HP Photosmart Premium Fax C410 series Help	5
How do I?	7
Finish setting up the HP Photosmart	9
Add the HP Photosmart to a network	9
Install the software for a network connection	16
Tips for setting up and using a networked printer	17
Set up the HP Photosmart for faxing	18
Get to know the HP Photosmart	39
Printer parts	39
Control panel features	42
Display icons	43
HP Apps Manager	44
Print	53
Print documents	53
Print photos	54
Print a creative project	60
Print a Web page	66
Print forms and templates (Quick Forms)	66
Print from anywhere	71
Get started using HP ePrint	71
Print a document from anywhere	72
Learn more about using HP ePrint	72
Print from the Web without a computer	73
Get started using HP Apps	73
Print a Web page using HP Apps	73
Learn more about using HP Apps	73
Scan	75
Scan to a computer	75
Scan to a memory card or USB storage device	76
Copy	81
Copy text or mixed documents	81
Fax	89
Send a fax	89
Receive a fax	94
Save photos	97
Save photos to your computer	97
Back up photos from a memory card to a USB storage device	98
Work with cartridges	101
Check the estimated ink levels	101
Order ink supplies	102
Replace the cartridges	102
Cartridge warranty information	104
Print and evaluate a print quality report	105
Solve a problem	109
HP support	109
Support process	109
HP support by phone	109
Phone support period	110
Placing a call	110
Support phone numbers	110
After the phone support period	112
Additional warranty options	112
Setup troubleshooting	112
The product will not turn on	112
After setting up the product, it does not print	115
Uninstall and reinstall the software	120
Improve print quality	121
Print troubleshooting	128
Envelopes print incorrectly	128
The product prints meaningless characters	129
The margins are not printing as expected	130
A blank page came out while printing	131
The product prints slowly	132
Memory card troubleshooting	133
The product does not read the memory card	133
The photos on the memory card do not transfer to my computer	135
Scan troubleshooting	136
Text is incorrect or missing	138
Copy troubleshooting	139
Nothing happens when I try to copy	139
Fit to Page is not working as expected	142
Fax troubleshooting	144
The product is having problems sending and receiving faxes	144
The product cannot send faxes, but can receive faxes	152
The product is having problems sending a manual fax	154
Pages of a fax I sent are missing	156
The quality of the fax I sent is poor	158
Fax transmission is slow	160
Fax tones are recorded on my answering machine	162
The product cannot receive faxes, but can send faxes	164
The product is having problems receiving a manual fax	170
The product is not answering incoming fax calls	172
Pages of a fax I received are missing	175
Faxes are received but do not print	175
Parts of a fax I received are cut off	177
I hear static on my telephone line since connecting the product	183
The fax test failed	185
I am having problems faxing over the Internet using IP phone	190
Errors	193
Product messages	194
Photo tray problem	194
Missing HP Photosmart Software	196
File messages	197
Photos not found	198
Supported file types for the product	199
File corrupted	199
General user messages	199
Memory card error	200
Cannot crop	200
Card access error	201
Paper messages	203
Power and connection messages	203
Ink cartridge and printhead messages	203
General printer error	204
Incompatible ink cartridges	205
Ink cartridge problem	206
Check ink cartridges	213
Install printhead and then cartridges	215
Printhead appears to be missing or damaged	220
Printhead problem	225
Ink cartridge is missing, incorrectly installed, or not intended for your product	231
Technical information	239
Notice	239
Cartridge chip information	239
Specifications	240
Environmental product stewardship program	242
Eco-Tips	243
Paper use	243
Plastics	243
Material safety data sheets	243
Recycling program	243
HP inkjet supplies recycling program	244
Power consumption	244
Disposal of waste equipment by users in private households in the European Union	245
Chemical Substances	245
Toxic and hazardous substance table	246
Battery disposal in the Netherlands	246
Battery disposal in Taiwan	246
Attention California users	246
EU battery directive	247
Regulatory notices	248
Regulatory model identification number	248
FCC statement	249
VCCI (Class B) compliance statement for users in Japan	249
Notice to users in Japan about the power cord	249
Notice to users in Korea	250
Notice to users in Germany	250
Noise emission statement for Germany	250
HP Photosmart Premium Fax C410 series declaration of conformity	251
Regulatory wireless statements	251
Exposure to radio frequency radiation	252
Notice to users in Brazil	252
Notice to users in Canada	252
European Union regulatory notice	253
Notice to users in Taiwan	253
Regulatory telecommunication notices	254
Notice to users of the U.S. telephone network: FCC requirements	255
Notice to users of the Canadian telephone network	256
Notice to users in the European Economic Area	257
Notice to users of the German telephone network	257
Australia wired fax statement	257
Japan safety statement	258

Match case Limit results 1 per page

Use the arrow buttons to highlight the network name, and then press

If you found your network name and selected it, go on to step 6.

If you do not see your network name in the list

Select

Enter a New Network Name (SSID)

The visual keyboard appears.

Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or

number on the visual keyboard, and then press

to select it.

NOTE:

You must enter the

exact

uppercase (capital) and lowercase (small)

letters. Otherwise, the wireless connection will fail.

When you are finished entering the new SSID, use the arrow buttons to highlight

Done

on the visual keyboard, and then press

TIP:

If the product is unable to discover the network based on the network

name you entered, you will see the following prompts. You may want to move

the product closer to the computer and try running the Wireless Setup Wizard

again to automatically discover the network.

Press the down arrow button until

Ad Hoc

is highlighted, and then press

Press the down arrow button until

Yes, my network uses WEP encryption

highlighted, and then press

. The visual keyboard displays.

If you do

not

want to use WEP encryption, press the down arrow button until

No,

my network does not use encryption

is highlighted, and then press

. Go to

step 7.

If prompted, enter your WEP key as follows. Otherwise go to step 7.

Use the arrow buttons to highlight a letter or number on the visual keyboard, and

then press

to select it.

NOTE:

You must enter the

exact

uppercase (capital) and lowercase (small)

letters. Otherwise, the wireless connection will fail.

When you are finished entering the WEP key, use the arrow buttons to highlight

Done

on the visual keyboard.

Press

again to confirm.

The product will attempt to connect to the SSID. If a message says you entered an

invalid WEP key, check the key you wrote down for your new network, follow the

prompts to correct the WEP key, and then try again.

When the product connects successfully to the network, go to your computer to install

the software.

If the connection to the network is successful, the blue wireless light on the

Wireless

button should come on and remain steady. If it is blinking, this indicates that

connection to the network is not a good.

NOTE:

You can print the Wireless Network Test report at the end of a successful

Wireless Setup Wizard connection which can help identify any potential future

issues with the network setup.

Chapter 3

Finish setting up the HP Photosmart