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HP Photosmart Premium Fax e-All-in-One Printer - C410 User Guide - Page 175

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Solve a problem NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Load paper in the input tray • Solution 2: Check the sending fax machine for problems Solution 1: Load paper in the input tray Solution: Make sure you have paper loaded correctly. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After you have correctly loaded the paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for some reason (for example, if the product was out of memory), you will need to contact the sender and ask for the fax to be resent. For more information, see: Load media Cause: The paper was not loaded correctly in the input tray. If this did not solve the issue, try the next solution. Solution 2: Check the sending fax machine for problems Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original. Cause: The sending fax machine was having problems. Faxes are received but do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Clear any paper jams and make sure paper is loaded in the input tray • Solution 2: Check for error messages on the display Fax troubleshooting 173

Section	Page
Contents	3
HP Photosmart Premium Fax C410 series Help	5
How do I?	7
Finish setting up the HP Photosmart	9
Add the HP Photosmart to a network	9
Install the software for a network connection	16
Tips for setting up and using a networked printer	17
Set up the HP Photosmart for faxing	18
Get to know the HP Photosmart	39
Printer parts	39
Control panel features	42
Display icons	43
HP Apps Manager	44
Print	53
Print documents	53
Print photos	54
Print a creative project	60
Print a Web page	66
Print forms and templates (Quick Forms)	66
Print from anywhere	71
Get started using HP ePrint	71
Print a document from anywhere	72
Learn more about using HP ePrint	72
Print from the Web without a computer	73
Get started using HP Apps	73
Print a Web page using HP Apps	73
Learn more about using HP Apps	73
Scan	75
Scan to a computer	75
Scan to a memory card or USB storage device	76
Copy	81
Copy text or mixed documents	81
Fax	89
Send a fax	89
Receive a fax	94
Save photos	97
Save photos to your computer	97
Back up photos from a memory card to a USB storage device	98
Work with cartridges	101
Check the estimated ink levels	101
Order ink supplies	102
Replace the cartridges	102
Cartridge warranty information	104
Print and evaluate a print quality report	105
Solve a problem	109
HP support	109
Support process	109
HP support by phone	109
Phone support period	110
Placing a call	110
Support phone numbers	110
After the phone support period	112
Additional warranty options	112
Setup troubleshooting	112
The product will not turn on	112
After setting up the product, it does not print	115
Uninstall and reinstall the software	120
Improve print quality	121
Print troubleshooting	128
Envelopes print incorrectly	128
The product prints meaningless characters	129
The margins are not printing as expected	130
A blank page came out while printing	131
The product prints slowly	132
Memory card troubleshooting	133
The product does not read the memory card	133
The photos on the memory card do not transfer to my computer	135
Scan troubleshooting	136
Text is incorrect or missing	138
Copy troubleshooting	139
Nothing happens when I try to copy	139
Fit to Page is not working as expected	142
Fax troubleshooting	144
The product is having problems sending and receiving faxes	144
The product cannot send faxes, but can receive faxes	152
The product is having problems sending a manual fax	154
Pages of a fax I sent are missing	156
The quality of the fax I sent is poor	158
Fax transmission is slow	160
Fax tones are recorded on my answering machine	162
The product cannot receive faxes, but can send faxes	164
The product is having problems receiving a manual fax	170
The product is not answering incoming fax calls	172
Pages of a fax I received are missing	175
Faxes are received but do not print	175
Parts of a fax I received are cut off	177
I hear static on my telephone line since connecting the product	183
The fax test failed	185
I am having problems faxing over the Internet using IP phone	190
Errors	193
Product messages	194
Photo tray problem	194
Missing HP Photosmart Software	196
File messages	197
Photos not found	198
Supported file types for the product	199
File corrupted	199
General user messages	199
Memory card error	200
Cannot crop	200
Card access error	201
Paper messages	203
Power and connection messages	203
Ink cartridge and printhead messages	203
General printer error	204
Incompatible ink cartridges	205
Ink cartridge problem	206
Check ink cartridges	213
Install printhead and then cartridges	215
Printhead appears to be missing or damaged	220
Printhead problem	225
Ink cartridge is missing, incorrectly installed, or not intended for your product	231
Technical information	239
Notice	239
Cartridge chip information	239
Specifications	240
Environmental product stewardship program	242
Eco-Tips	243
Paper use	243
Plastics	243
Material safety data sheets	243
Recycling program	243
HP inkjet supplies recycling program	244
Power consumption	244
Disposal of waste equipment by users in private households in the European Union	245
Chemical Substances	245
Toxic and hazardous substance table	246
Battery disposal in the Netherlands	246
Battery disposal in Taiwan	246
Attention California users	246
EU battery directive	247
Regulatory notices	248
Regulatory model identification number	248
FCC statement	249
VCCI (Class B) compliance statement for users in Japan	249
Notice to users in Japan about the power cord	249
Notice to users in Korea	250
Notice to users in Germany	250
Noise emission statement for Germany	250
HP Photosmart Premium Fax C410 series declaration of conformity	251
Regulatory wireless statements	251
Exposure to radio frequency radiation	252
Notice to users in Brazil	252
Notice to users in Canada	252
European Union regulatory notice	253
Notice to users in Taiwan	253
Regulatory telecommunication notices	254
Notice to users of the U.S. telephone network: FCC requirements	255
Notice to users of the Canadian telephone network	256
Notice to users in the European Economic Area	257
Notice to users of the German telephone network	257
Australia wired fax statement	257
Japan safety statement	258

Match case Limit results 1 per page

NOTE:

If the product has an alignment message, you might be able to press the

button next to

to clear the message and resume faxing.

After you resolve any problems found, the product can begin answering incoming fax

calls.

Cause:

An error condition was preventing the product from receiving faxes and

Backup Fax Reception

was set to

Off

Pages of a fax I received are missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Load paper in the input tray

•

Solution 2: Check the sending fax machine for problems

Solution 1: Load paper in the input tray

Solution:

Make sure you have paper loaded correctly.

If you have

Backup Fax Reception

enabled, the product might have stored the fax

in memory upon reception. After you have correctly loaded the paper in the input tray,

the product automatically begins printing all the unprinted faxes from memory, in the

order they were received. If you do not have

Backup Fax Reception

enabled, or if

the fax was not stored in memory for some reason (for example, if the product was

out of memory), you will need to contact the sender and ask for the fax to be resent.

For more information, see:

Load media

Cause:

The paper was not loaded correctly in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Check the sending fax machine for problems

Solution:

Check with the sender to find out how many pages were sent. The

sending fax machine might have failed to feed each page of the original.

Cause:

The sending fax machine was having problems.

Faxes are received but do not print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Clear any paper jams and make sure paper is loaded in the input tray

•

Solution 2: Check for error messages on the display

Fax troubleshooting

173

Solve a problem