HP Photosmart Premium Fax e-All-in-One Printer - C410 User Guide - Page 187

Solve a problem The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the product and the other end to your telephone wall jack, as shown below. Fax troubleshooting 185