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HP Photosmart Premium Fax e-All-in-One Printer - C410 User Guide - Page 189

Fax Line Condition Test, Solution, Dial Tone Detection Test, The Dial Tone Detection test failed

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Solve a problem disconnect everything except the product from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service provider. The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation that came with the product. Fax troubleshooting 187

Section	Page
Contents	3
HP Photosmart Premium Fax C410 series Help	5
How do I?	7
Finish setting up the HP Photosmart	9
Add the HP Photosmart to a network	9
Install the software for a network connection	16
Tips for setting up and using a networked printer	17
Set up the HP Photosmart for faxing	18
Get to know the HP Photosmart	39
Printer parts	39
Control panel features	42
Display icons	43
HP Apps Manager	44
Print	53
Print documents	53
Print photos	54
Print a creative project	60
Print a Web page	66
Print forms and templates (Quick Forms)	66
Print from anywhere	71
Get started using HP ePrint	71
Print a document from anywhere	72
Learn more about using HP ePrint	72
Print from the Web without a computer	73
Get started using HP Apps	73
Print a Web page using HP Apps	73
Learn more about using HP Apps	73
Scan	75
Scan to a computer	75
Scan to a memory card or USB storage device	76
Copy	81
Copy text or mixed documents	81
Fax	89
Send a fax	89
Receive a fax	94
Save photos	97
Save photos to your computer	97
Back up photos from a memory card to a USB storage device	98
Work with cartridges	101
Check the estimated ink levels	101
Order ink supplies	102
Replace the cartridges	102
Cartridge warranty information	104
Print and evaluate a print quality report	105
Solve a problem	109
HP support	109
Support process	109
HP support by phone	109
Phone support period	110
Placing a call	110
Support phone numbers	110
After the phone support period	112
Additional warranty options	112
Setup troubleshooting	112
The product will not turn on	112
After setting up the product, it does not print	115
Uninstall and reinstall the software	120
Improve print quality	121
Print troubleshooting	128
Envelopes print incorrectly	128
The product prints meaningless characters	129
The margins are not printing as expected	130
A blank page came out while printing	131
The product prints slowly	132
Memory card troubleshooting	133
The product does not read the memory card	133
The photos on the memory card do not transfer to my computer	135
Scan troubleshooting	136
Text is incorrect or missing	138
Copy troubleshooting	139
Nothing happens when I try to copy	139
Fit to Page is not working as expected	142
Fax troubleshooting	144
The product is having problems sending and receiving faxes	144
The product cannot send faxes, but can receive faxes	152
The product is having problems sending a manual fax	154
Pages of a fax I sent are missing	156
The quality of the fax I sent is poor	158
Fax transmission is slow	160
Fax tones are recorded on my answering machine	162
The product cannot receive faxes, but can send faxes	164
The product is having problems receiving a manual fax	170
The product is not answering incoming fax calls	172
Pages of a fax I received are missing	175
Faxes are received but do not print	175
Parts of a fax I received are cut off	177
I hear static on my telephone line since connecting the product	183
The fax test failed	185
I am having problems faxing over the Internet using IP phone	190
Errors	193
Product messages	194
Photo tray problem	194
Missing HP Photosmart Software	196
File messages	197
Photos not found	198
Supported file types for the product	199
File corrupted	199
General user messages	199
Memory card error	200
Cannot crop	200
Card access error	201
Paper messages	203
Power and connection messages	203
Ink cartridge and printhead messages	203
General printer error	204
Incompatible ink cartridges	205
Ink cartridge problem	206
Check ink cartridges	213
Install printhead and then cartridges	215
Printhead appears to be missing or damaged	220
Printhead problem	225
Ink cartridge is missing, incorrectly installed, or not intended for your product	231
Technical information	239
Notice	239
Cartridge chip information	239
Specifications	240
Environmental product stewardship program	242
Eco-Tips	243
Paper use	243
Plastics	243
Material safety data sheets	243
Recycling program	243
HP inkjet supplies recycling program	244
Power consumption	244
Disposal of waste equipment by users in private households in the European Union	245
Chemical Substances	245
Toxic and hazardous substance table	246
Battery disposal in the Netherlands	246
Battery disposal in Taiwan	246
Attention California users	246
EU battery directive	247
Regulatory notices	248
Regulatory model identification number	248
FCC statement	249
VCCI (Class B) compliance statement for users in Japan	249
Notice to users in Japan about the power cord	249
Notice to users in Korea	250
Notice to users in Germany	250
Noise emission statement for Germany	250
HP Photosmart Premium Fax C410 series declaration of conformity	251
Regulatory wireless statements	251
Exposure to radio frequency radiation	252
Notice to users in Brazil	252
Notice to users in Canada	252
European Union regulatory notice	253
Notice to users in Taiwan	253
Regulatory telecommunication notices	254
Notice to users of the U.S. telephone network: FCC requirements	255
Notice to users of the Canadian telephone network	256
Notice to users in the European Economic Area	257
Notice to users of the German telephone network	257
Australia wired fax statement	257
Japan safety statement	258

Match case Limit results 1 per page

disconnect everything except the product from the phone line, and then run the

test again.

◦

If the

Fax Line Condition Test

passes without the other equipment, then one

or more pieces of the equipment is causing problems; try adding them back

one at a time and rerunning the test each time, until you identify which piece

of equipment is causing the problem.

◦

If the

Fax Line Condition Test

fails without the other equipment, connect the

product to a working phone line and continue reviewing the troubleshooting

information in this section.

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the product directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes

and the product is ready for faxing. If the

Fax Line Condition Test

continues to fail

and you experience problems faxing, contact your telephone company and have them

check the phone line.

NOTE:

If you are unsure of the kind of phone line you have (analog or digital),

check with your service provider.

The "Dial Tone Detection" test failed

Solution:

•

Other equipment, which uses the same phone line as the product, might be

causing the test to fail. To find out if other equipment is causing a problem,

disconnect everything except the product from the phone line, and then run the

test again. If the

Dial Tone Detection Test

passes without the other equipment,

then one or more pieces of the equipment is causing problems; try adding them

back one at a time and rerunning the test each time, until you identify which piece

of equipment is causing the problem.

•

Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the product and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

•

Make sure you have correctly connected the product to the telephone wall jack.

Using the phone cord supplied in the box with the product, connect one end to

your telephone wall jack, then connect the other end to the port labeled 1-LINE

on the back of the product. For more information on setting up the product for

faxing, see the printed documentation that came with the product.

Fax troubleshooting

187

Solve a problem