HP Photosmart Premium Printer - C309 User Guide

HP Photosmart Premium Printer - C309 Manual

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  • HP Photosmart Premium Printer - C309 | User Guide - Page 1
    HP Photosmart Premium C309 series Windows Help
  • HP Photosmart Premium Printer - C309 | User Guide - Page 2
    HP Photosmart Premium C309 series
  • HP Photosmart Premium Printer - C309 | User Guide - Page 3
  • HP Photosmart Premium Printer - C309 | User Guide - Page 4
    Contents Contents 1 HP Photosmart Premium C309 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...8 3 How do I?...9 5 Print Print documents...19 Print photos...20 Print a creative project...28 Print a Web page...32 Print forms and templates (
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    Contents Errors...96 14 Technical information Notice...143 Cartridge chip information...143 Specifications...144 Environmental product stewardship program 146 Regulatory notices...152 Regulatory wireless statements 155 Index...159 2
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    • "Scan" on page 39 • "Copy" on page 45 • "Reprint photos" on page 51 • "Save photos" on page 53 • "Network setup" on page 59 • "Maintain the HP Photosmart" on page 71 • "Technical information" on page 143 HP Photosmart Premium C309 series Help HP Photosmart Premium C309 series Help 3
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    Chapter 1 HP Photosmart Premium C309 series Help 4 HP Photosmart Premium C309 series Help
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    2 Get to know the HP Photosmart • Printer parts • Control panel features Printer parts • Front view of the printer Get to know the HP Photosmart Get to know the HP Photosmart 5
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    Chapter 2 Get to know the HP Photosmart 18 1 Lid 2 Glass 3 Color graphics display (also referred to as the 15 Lid backing 16 Cartridge door 17 Paper-width guide for the main tray 18 Main tray (also referred to as the input tray) • Top and rear views of the printer 6 Get to know the HP Photosmart
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    20 19 21 24 25 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.) 25 Two-sided printing accessory Get to know the HP Photosmart Printer parts 7
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    Chapter 2 Control panel features Figure 2-1 Control panel features Get to know the HP Photosmart 1 Home: Returns to the Homescreen (the default screen when you turn on the product). 2 Directional available on the main Home screen depending on your country/region. 8 Get to know the HP Photosmart
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    3 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • "Print photos from a memory card or USB • "Scan to a computer" on page 39 storage device" on page 21 • "Scan to a memory card or USB storage • "Print a creative project"
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    Chapter 3 How do I? 10 How do I?
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    quality using the automatic setting, you can manually set the paper size and type for sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper
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    quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch , brochures, mailers, and calendars. HP Premium Presentation Paper or HP Professional Paper These papers are heavy
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    HP Premium Inkjet Transparency Film HP Premium Inkjet your HP Photosmart. Original HP inks and HP Advanced to share. ColorLok HP recommends plain papers To order HP papers and other supplies, go to www.hp.com/ NOTE: At this time, some portions of the HP Web site are available in English only. Load
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    stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. 14 Paper basics
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    tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. Paper basics b. side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. Lower
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    legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. Paper basics b. Load envelopes. Insert one or more envelopes into far-right side of main
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    Paper basics c. Lower output tray. 2. View the animation for this topic. Related topics "Information on paper" on page 17 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that
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    Chapter 4 Paper basics 18 Paper basics
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    handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of your software application, click Print. 3. Make sure the product is the selected printer. 4. If you need to change settings, click the button that opens the
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    or full-size photo paper in the main input tray. 2. Slide the paper-width guide inward until it stops at the edge of the paper. 3. On the File menu your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the
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    achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print down list and select from the following options: • Off: applies no HP Real Life Technologies to the image. • Basic: enhances low-resolution images
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    Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile
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    b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia
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    Chapter 5 Touch 8.5 x 11. Touch Back. e. Print photo. Touch Print. Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo
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    141 Print photos using Snapfish 1. Do one of the following: Print single photo on small-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. Print
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    photo. Touch Print to preview print job. Touch Print. Print single photo on full-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load full-size paper in the main input tray. Print c. Log in to Snapfish
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    Print multiple photos on full-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load full-size paper in the main input tray. Print c. Log in to Snapfish. Touch
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    Chapter 5 Print a creative project 1. Do one of the following: Print album pages a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory
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    Touch Yes for cover page. Touch up arrow to increase number of album pages. e. Print photo. Touch Done to preview print job. Touch Print. Print panoramic photos a. Load paper. Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory
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    Chapter 5 Touch Panorama Prints. Select source. d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Done to preview print job. Touch Print. Print wallet photos a. Load paper. Load up to 13
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    d. Select photo. Touch left or right arrow to scroll through photos. Touch photo to select it. Touch up arrow to increase number of copies. e. Print photo. Touch Done to preview print job. Touch Print. Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray
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    . 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, calendars (not supported
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    software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dpi takes
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    dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your
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    open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Edit photos before printing 1. Do one of
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    Print Chapter 5 Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch Rotate. Touch Done. Crop photo a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b.
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    Adjust brightness a. Select photo. Touch View & Print. Select photo source. Touch left or right arrow to scroll through photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch down arrow to scroll to Brightness. Touch Brightness. Set brightness. Touch Done. Color effect a. Select photo.
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    Chapter 5 Print 38 Print
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    6 Scan • "Scan to a computer" on page 39 • "Scan to a memory card or USB storage device" on page 40 • "Scan and reprint photos" on page 51 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan c.
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    Chapter 6 3. Start scan. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. c. Select job shortcut you want to use. 4. View the animation
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    Close lid. b. Insert memory device. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure
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    Chapter 6 Load original print side down on right front corner of glass. Close lid. b. Insert memory device. Scan 42 Scan
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    1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter
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    Chapter 6 Scan 44 Scan
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    7 Copy • "Copy text or mixed documents" on page 45 • "Copy photos (reprint)" on page 51 Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Load original print side down on right
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    Chapter 7 Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies. d. Start copy. Touch Black Copy or Color Copy. 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Copy
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    Load original print side down on right front corner of glass. Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch Settings. The Copy Settings menu appears. Scroll down to select 2-Sided Copy. Touch On. The Copy menu appears. Touch up arrow to increase number of copies
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    type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper Control
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    HP Premium or Premium Plus Inkjet Transparency Film Other transparency film Plain Hagaki Glossy Hagaki L (Japan only) Advanced Photo Paper Control panel setting Brochure Glossy Brochure Matte Transparency Transparency Plain Paper Premium Photo Premium settings on the HP Photosmart for making a
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    Chapter 7 To preview your copy from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Touch Preview. An image on the display shows how your copy will print. Related
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    8 Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main
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    Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic. Related topics "Stop the current job" on page 141 Reprint photos 52 Reprint photos
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    9 Save photos • Save photos to your computer • Back up photos to a USB storage device • Save photos to Snapfish • Share photos using Snapfish Save photos to your computer To save photos 1. Insert memory device. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic
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    Chapter 9 Back up photos to a USB storage device To back up photos 1. Insert memory device. a. Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory
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    Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick
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    Chapter 9 Share photos using Snapfish To share photos with Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick,
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    Related topics "Stop the current job" on page 141 Save photos Share photos using Snapfish 57
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    Chapter 9 Save photos 58 Save photos
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    has between 2 and 6 contacts. A desktop computer or laptop on the same network. NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps. To connect the HP Photosmart to the network 1. Connect Ethernet cable. a. Remove the yellow plug from the back of the
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    .11 network that includes a WPS-enabled wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. 60 Network setup
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    To connect the HP Photosmart using WiFi Protected Setup (WPS) 1. Do one of the following: Use Push Button (PBC) method a. Select setup method. On setup method. On Home screen, touch right arrow to view more options. Touch Setup. Touch Network. Network setup Add the HP Photosmart to a network 61
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    router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. Broadband Internet access (recommended) such as cable or DSL. If
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    computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. If the HP Photosmart was previously configured for a different network, use Restore Network Defaults to restore the default ad hoc profile of hpsetup. OR ▲ Use
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    Chapter 10 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have below. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find
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    may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network. Add the HP Photosmart to a network 65
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    connected to a network. Before you install the software, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your
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    instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen
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    features as with a USB connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink or the Widcomm Bluetooth® Protocol Stack installed in order to connect the HP Photosmart. It is possible to have both the Microsoft Stack and the Widcomm Stack
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    the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide
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    the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide
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    has been used in another printer, the ink level indicator for printing, and in printhead servicing, which keeps print nozzles hp.com/go/inkusage. To check the ink levels from the control panel 1. On the Home screen, touch the right arrow to view more options. 2. Touch Ink Supplies. The HP Photosmart
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    levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. Related
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    to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. Maintain the HP Photosmart b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. Replace the cartridges 73
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    . ▲ Load letter, A4, or legal unused plain white paper into the main input tray. 5. Align cartridges. 6. View the animation for this topic. 74 Maintain the HP Photosmart Maintain the HP Photosmart
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    variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart. If you are unhappy with the quality of your prints, you can print a print quality report to help you determine if the
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    run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having
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    does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp and clear. Figure 11-4 Sample text area - expected result • If the type is jagged, align the printer, and then print this diagnostic page again
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    occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 11-6 Sample text area lines Maintain the HP Photosmart NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you
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    phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium C309 series) • Model number (located near the cartridge access area) Solve a problem 79
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    available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Setup troubleshooting This section contains setup troubleshooting information for the
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    problem product to your computer before the software installation screen prompted you to do so, you must follow these steps: Troubleshooting it. 5. Reinstall the HP Photosmart software. CAUTION: Do not Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution
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    sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but
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    problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support the product • Solution 2: Set your product as the default printer • Solution 3: Check the connection between the product and troubleshooting 83
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    problem Chapter 12 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solution: Check your computer documentation to change your product to be the default printer setup instructions guide
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    On the Home Screen, touch the right arrow to view more options. 2. Touch Setup. Solve a problem 3. Touch Preferences. 4. Touch Set Country/Region. 5. Touch the down arrow to scroll through the countries have selected the incorrect language when setting up the product. Setup troubleshooting 85
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    Solve a problem Chapter 12 The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium C309 series, and then clicking Product Registration. Cause: The
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    . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper • Check product • Check the print settings • Reset the product • Contact HP support for service Check cartridges Try the following solutions to
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    Use the correct paper type Solution: HP recommends that you use HP papers or any other paper type on page 13 Cause: The paper guides were not positioned correctly. Check product Try problem, continue trying the remaining solutions until the issue is resolved. • Align the printer • Clean the
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    phase of cleaning if the print quality is poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Print troubleshooting 89
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    quality report to see if the print quality problem still exists. For more information, see: " photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray. button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features
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    still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Memory card troubleshooting Use this
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    , the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solution 3: Reformat the memory
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    to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product does not solve the problem, continue trying the remaining solutions until the issue is resolved. Memory card troubleshooting 93
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    guide that came with the camera for instructions on how to do this. Cause: The digital camera was not in PictBridge mode. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Save the photos in a supported troubleshooting Use this section to solve these scan problems
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    with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: -quality scans. Copy troubleshooting Use this section to solve these copy problems: • Fit to Page is not working as expected Copy
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    If the first solution does not solve the problem, continue trying the remaining solutions until the original into the computer, resize the image in the HP scanning software, and then print a copy of onto envelopes or other papers it does not support. For more information on recommended media, see
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    problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP paper-width guide. Cause: There was
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    within the photo tray and is no higher than the top of the paper-width guide. Cause: There was too much paper loaded in the photo tray. If this it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: The photo paper was
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    the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart
  • HP Photosmart Premium Printer - C309 | User Guide - Page 103
    problem the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly read • Photos not found • File not found • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file
  • HP Photosmart Premium Printer - C309 | User Guide - Page 104
    with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. Errors
  • HP Photosmart Premium Printer - C309 | User Guide - Page 105
    to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory card in the product • Solution 2: Reformat the memory
  • HP Photosmart Premium Printer - C309 | User Guide - Page 106
    resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Close some applications or restart your computer • Solution 2: Empty the Recycle
  • HP Photosmart Premium Printer - C309 | User Guide - Page 107
    to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and
  • HP Photosmart Premium Printer - C309 | User Guide - Page 108
    , the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time. Card is inserted incorrectly Solution: Turn the memory
  • HP Photosmart Premium Printer - C309 | User Guide - Page 109
    Solve a problem Chapter 12 Paper messages The following is a list of paper-related error messages: • Ink is drying is a list of printhead and ink cartridge error messages: • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead 106 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 110
    problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or damaged • Printhead problem • Problem with printer
  • HP Photosmart Premium Printer - C309 | User Guide - Page 111
    error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Incompatible ink cartridges Try the following
  • HP Photosmart Premium Printer - C309 | User Guide - Page 112
    Solve a problem Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this
  • HP Photosmart Premium Printer - C309 | User Guide - Page 113
    Solve a problem Chapter 12 • Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 110 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 114
    the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away the tab on the ink cartridge to release it from the slot. Solve a problem 8. Press the ink cartridge back down into place. The tab should make
  • HP Photosmart Premium Printer - C309 | User Guide - Page 115
    sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly
  • HP Photosmart Premium Printer - C309 | User Guide - Page 116
    Solve a problem Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the
  • HP Photosmart Premium Printer - C309 | User Guide - Page 117
    Solve a problem Chapter 12 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. 114 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 118
    solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution
  • HP Photosmart Premium Printer - C309 | User Guide - Page 119
    problem Chapter 12 Cause: The product has nearly maximized the ink service problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support
  • HP Photosmart Premium Printer - C309 | User Guide - Page 120
    Solve a problem The print carriage moves to the center of the product. NOTE: Wait cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step.
  • HP Photosmart Premium Printer - C309 | User Guide - Page 121
    Solve a problem Chapter 12 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 118 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 122
    try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install
  • HP Photosmart Premium Printer - C309 | User Guide - Page 123
    Solve a problem Chapter 12 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead. 120 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 124
    you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8. Using the colored shaped icons for help, slide the
  • HP Photosmart Premium Printer - C309 | User Guide - Page 125
    solution. Solve a problem Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or
  • HP Photosmart Premium Printer - C309 | User Guide - Page 126
    poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the
  • HP Photosmart Premium Printer - C309 | User Guide - Page 127
    solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinstall the printhead and cartridges • Solution 2: Contact HP support Solution 1: Reinstall the printhead and cartridges Solution: Check to make
  • HP Photosmart Premium Printer - C309 | User Guide - Page 128
    Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic
  • HP Photosmart Premium Printer - C309 | User Guide - Page 129
    Solve a problem Chapter 12 CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. 126 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 130
    you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide
  • HP Photosmart Premium Printer - C309 | User Guide - Page 131
    the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges
  • HP Photosmart Premium Printer - C309 | User Guide - Page 132
    Solve a problem Solution 1: Reinstall the printhead Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed. Reinstall the printhead. To
  • HP Photosmart Premium Printer - C309 | User Guide - Page 133
    Solve a problem Chapter 12 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts 130 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 134
    Solve a problem CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean,
  • HP Photosmart Premium Printer - C309 | User Guide - Page 135
    you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide
  • HP Photosmart Premium Printer - C309 | User Guide - Page 136
    2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution
  • HP Photosmart Premium Printer - C309 | User Guide - Page 137
    , click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6. of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Cause: The product was
  • HP Photosmart Premium Printer - C309 | User Guide - Page 138
    Solve a problem The print carriage moves to the center of the product. NOTE: Wait cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step.
  • HP Photosmart Premium Printer - C309 | User Guide - Page 139
    Solve a problem Chapter 12 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 136 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 140
    Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn
  • HP Photosmart Premium Printer - C309 | User Guide - Page 141
    Solve a problem Chapter 12 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 138 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 142
    Solve a problem 9. Close the ink cartridge door, and check if the error message has 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause:
  • HP Photosmart Premium Printer - C309 | User Guide - Page 143
    Solve a problem Chapter 12 140 Solve a problem
  • HP Photosmart Premium Printer - C309 | User Guide - Page 144
    Stop the current job 13 Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job 141
  • HP Photosmart Premium Printer - C309 | User Guide - Page 145
    Stop the current job Chapter 13 142 Stop the current job
  • HP Photosmart Premium Printer - C309 | User Guide - Page 146
    see the printed documentation that came with the HP Photosmart. This section contains the following topics: HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
  • HP Photosmart Premium Printer - C309 | User Guide - Page 147
    collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme
  • HP Photosmart Premium Printer - C309 | User Guide - Page 148
    the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper
  • HP Photosmart Premium Printer - C309 | User Guide - Page 149
    resolution, see the printer software. For more information, see "View the print resolution" on page 34. Ink cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Environmental product stewardship program Hewlett-Packard is committed to providing
  • HP Photosmart Premium Printer - C309 | User Guide - Page 150
    efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP Photosmart might not be able to complete some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure or if
  • HP Photosmart Premium Printer - C309 | User Guide - Page 151
    . To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. 148 Technical information Technical information
  • HP Photosmart Premium Printer - C309 | User Guide - Page 152
    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des é information report for this product can be found at: www.hp.com/go/reach. Environmental product stewardship program 149 Technical information
  • HP Photosmart Premium Printer - C309 | User Guide - Page 153
    Chapter 14 Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden
  • HP Photosmart Premium Printer - C309 | User Guide - Page 154
    real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int
  • HP Photosmart Premium Printer - C309 | User Guide - Page 155
    about the power cord • Notice to users in Korea • Notice to users in Germany • Noise emission statement for Germany • HP Photosmart Premium C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model
  • HP Photosmart Premium Printer - C309 | User Guide - Page 156
    , if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies
  • HP Photosmart Premium Printer - C309 | User Guide - Page 157
    Chapter 14 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
  • HP Photosmart Premium Printer - C309 | User Guide - Page 158
    HP Photosmart Premium C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to
  • HP Photosmart Premium Printer - C309 | User Guide - Page 159
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP Photosmart Premium Printer - C309 | User Guide - Page 160
    • EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive: • R&TTE Directive 1999/5/EC
  • HP Photosmart Premium Printer - C309 | User Guide - Page 161
    Chapter 14 Notice to users in Taiwan 158 Technical information Technical information
  • HP Photosmart Premium Printer - C309 | User Guide - Page 162
    79 phone support period period for support 79 photo paper recommended types 11 specifications 144 photos missing 101 print diagnostic page 75 print quality report 75 specifications 145 troubleshooting 87 print quality report 75 printer found screen, Windows 67 printhead problems 128 problems copy 95
  • HP Photosmart Premium Printer - C309 | User Guide - Page 163
    crop incorrect 94 scan specifications 145 text appears as dotted lines 95 text format incorrect 95 text incorrect 95 troubleshooting 94 security network, WEP key 64, 66 troubleshoot 64 software installation reinstall 86 uninstall 86 system requirements 144 copy 95 error messages 96 memory card 91
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HP Photosmart Premium C309 series
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