HP Presario 6000 Compaq Presario Desktop Products Warranty and Support Guide
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- HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 1
Compaq Presario Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 1 Year Express Parts Replacement with Compaq's award-winning Easy Access Design IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 2
Hewlett-Packard Company Compaq, the Compaq logo, and Presario are trademarks of Compaq Computer Corporation in the U.S. and/or other countries/regions. Microsoft, Windows, Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions. Intel, Pentium, Intel Inside, and - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 3
and resolve problems - 24 hours a day, 7 days a week. Log on to our online services site at www.compaq.com/athome/support/ where you will find a variety of help sources to meet your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 4
CONTACT NUMBERS Technical Support www.compaq.com/ athome/support/ 1-208-4PC-HELP After Warranty Software and Hardware Technical Support ($39.95* [U.S.] per incident) * Subject to change without notice. 1-208-4PC-HELP - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 5
COMPAQ PRESARIO DESKTOP PRODUCTS LIMITED WARRANTY AND TECHNICAL SUPPORT General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, COMPAQ may be enforced in any country/region where Compaq or its authorized service providers offer warranty service subject to the terms and conditions set - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 6
warrant that the operation of this product will be uninterrupted or error-free. Compaq is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Compaq branded product. This Limited Warranty does not apply to expendable parts. This Limited - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 7
to Compaq. If a Compaq Customer Support Specialist determines a hardware problem with your PC, and you are within the one-year Limited Warranty period, a replacement part will be shipped directly to you along with detailed instructions. To contact a Customer Support Specialist, go to www.compaq.com - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 8
ASP Retailer Service Service can be obtained by bringing your PC to a Compaq Authorized Service Provider. Upgrading My Limited Warranty Coverage Compaq offers warranty service extensions and upgrades that allow you to meet your individual product support needs. For information on how to order - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 9
, CA 95015-4010 USA declares that the product Product Name: Model Number(s): Product Options: Compaq Presario Personal Computer System 6000 series, 8000 series All conforms to the following Product Specifications: Safety: EMC: Telecom: IEC 60950:1991 + A1, A2, A3, A4 EN 60950:1992 + A1 - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 10
Operating Specifications Electrical ratings: Models: 6000 series, 8000 series 100-127 V /200-240 V , 4/2 A, 50/60 Hz Operating temperature: 5° to 35° C (On models with DVD+RW/+R drives, the operating temperature is 5° to - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 11
Compaq Presario is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. WARNING: Electrostatic discharge (ESD) can damage disk drives, add-in cards power system. WARNING: Using the wrong type of memory module could damage the system. WARNING: Do not pull the memory - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 12
from the receiver. ■ Consult the dealer or an experienced radio/TV technician for help. Compaq's system RFI and Radiated Immunity tests were conducted with Compaq-supported peripheral devices and Compaq-shielded cables, such as those you receive with your system. Changes or modifications not - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 13
service to report the problem to Compaq's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the Compaq Customer Care Center at 208-4PC-HELP , entity, or individual. ENERGY STAR Compliance Compaq Presario PCs and Monitors marked with the ENERGY STAR® logo - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 14
company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe Card (NIC) receptacle. SAVE THESE INSTRUCTIONS - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 15
Power Safety Warning WARNING: Install the computer near an AC outlet. The AC power cord is your Compaq Presario damage your PC and void power supply is not user-serviceable. To prevent damage to the power supply, have a qualified person repair or replace it. All other components are user-serviceable - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 16
service location. WARNING: Use of controls, adjustments, or performance procedures other than those specified in the Getting Started guide may provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 17
. This will prevent damage to the product from lightning and power line surges. 7 6 5 4 3 1 2 Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding - HP Presario 6000 | Compaq Presario Desktop Products Warranty and Support Guide - Page 18
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Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
1 Year Express Parts Replacement
with
Compaq’s award-winning
Easy Access Design
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
are available 24 hours a day, 7 days a week. We have specialists available to help you
with your technical support questions as they arise via the Web or phone (see Contact
Numbers chart within this document). As our valued customer, we want to make sure that
your support needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States and Canada.
The information in this document is subject to change without notice.