HP Presario All-in-One CQ1-1000 User Guide

HP Presario All-in-One CQ1-1000 - Desktop PC Manual

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  • HP Presario All-in-One CQ1-1000 | User Guide - Page 1
    Getting Started
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 2
    The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 3
    Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting
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    iv Getting Started (features vary by model)
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    Setting Up Your Computer WARNING: The power supply is preset for the country/region in which you purchased your computer. If you move, please check the voltage requirements for your new location before plugging the computer into an AC power outlet. WARNING: Please read "Safety Notices" in the
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    , and connected accessories by connecting all power cords to a power surge protection device. Use a power strip specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 7
    connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a valid connection. Modem Icon/label Description and function Modem (Line In RJ-11) (select models only) to connect the computer modem to a telephone wall jack for dial-up connections
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 8
    . Your computer supports only active (powered) speaker systems; the speaker system must have its own power source, such as batteries or a separate power cord. For detailed instructions about how to connect and configure other multichannel speakers, go to the Web support page for your model; see
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 9
    unplugged. 2 Connect the speaker system cable to the lime green Audio Line Out connector that matches the back of your computer. Or For 2.1 speakers or other multichannel speakers that were shipped with your computer (select models only), connect the subwoofer to the Audio Line Out connector on the
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    on the back of the computer provides a models only) You can connect the computer to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n by using the antenna that is included with the computer. If provided, connect the external antenna to the wireless antenna connector on the network card
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    green. 2 Plug the other end of the modem/telephone cable into the telephone service line wall jack connector. Connecting the Television Signal and Video Cables (Select models only) This section describes how to connect the computer to a television and which cables to use. Use cables to connect: TV
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    must use the primary Audio In connector, which is connected to the motherboard and located on the back of the computer. Secondary right Audio In input connector (red). NOTE: This Audio connected to the motherboard and located on the back of the computer. 8 Getting Started (features vary by model)
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    connector for TV cable or antenna, to receive NTSC (National Television System Committee) channels, which are over-the-air analog transmission channels. Setting Up Your Computer 9
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    ), insert (add) a splitter (B) to route the coaxial TV signal cable from the set-top box (F) to the computer connector (C). Connect the remote control cable/IR blaster (select models only) (G) to the IR OUT connector on the computer, and then position the blaster on the set-top box. This enables the
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 15
    cable (coaxial) wall outlet (from antenna or cable) B Splitter C Computer coaxial TV In connector D Video recorder E TV F Set-top box/satellite box G Remote control IR blaster cable (select models only) H Computer S-video In connector J Computer right and left Audio In (analog) connectors Setting Up
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    box (2), and connect it to the IR OUT connector (3) on the back of the computer. Point the remote control at the remote control sensor on the front top of the computer. 3 1 2 IR OUT IR IN 12 Using an external IR receiver (Select models only) If you do not have a direct line of sight to
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 17
    an alternate language, it may take up to 30 minutes for this one-time language setup on the computer.) Follow the onscreen instructions to register, sign up for updates, and get online. 5 When you see the Windows 7 desktop, the initial setup is complete. For help with getting started using your
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    into Sleep or Hibernate mode. The computer has these reduced power states: Sleep mode saves your work to memory, so you can resume quickly. It saves memory to the hard disk drive, and then goes into a reduced-power state. During Sleep mode, the computer hardware light remains on, and the
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    the ISP. If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: a Click the Start button. b Click All Programs. c Click Online Services, and then click Get Online. d Follow the onscreen instructions to select an ISP and set up Internet
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    with audio, check the troubleshooting items in "Audio and speakers" on page 36. For more information, open the Help and Support Center or refer to the Support Web site; see "Getting More Information" on page 25. Selecting the Microphone The microphone connector on your computer is ready to use. If
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 21
    Computer risk Computer feature Unauthorized use of the computer or user User password account Computer viruses Antivirus program Unauthorized access to data Firewall program Windows 7 updates Unauthorized access to Setup Utility, BIOS click Help and Support, and then type passwords into the Search
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    period, purchase an extended update service. Instructions for using and updating the antivirus software, and for purchasing extended update service, are provided within the program. For more information about computer viruses: Click the Start button, click Help and Support, and then type viruses
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    the Help and Support Center" on page 25. Guidelines for Installing Software and Hardware Devices After you set up the computer and complete the to use. Choose software that is compatible with the computer; check the operating system, memory, and other requirements listed for the new software.
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    is included with Windows 7. Windows Easy Transfer software guides you to copy files and settings to a storage device or, using an Easy Transfer Cable, to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer
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    the operating system recognition of the memory card reader from your computer, and you must restart the computer to see the memory card reader again. Memory card reader A The activity light (A) blinks to indicate that the computer is accessing the memory card to read or write. Special Features
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    button, click Computer, and then double-click the Memory Card icon to display the files on the media. You can copy files from or to the media. 3 When you are finished, right-click the drive icon, click Eject, check that the memory card reader activity light is on or off, but not blinking, and then
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    CD/DVD Drive (Select models only) Your computer may have an optical disc drive that is installed in a vertical position. Press the Eject button on or near the drive door (A) optical disc drive (select models only), identified by the LightScribe logo Labeling software that supports LightScribe A
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    Using the Remote Control (Select models only) NOTE: Only use alkaline batteries in the remote Windows Media Center, point the remote control at the remote control sensor on the top front of the computer, and press the Windows Media Center Start button on the remote control. Or To use the remote
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    site address listed in the Limited Warranty and Support Guide, or use the following steps: 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of your computer, and then click Search . Click an item
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    contains special utilities for computer owners, such as support information and programs. To see the items in the PC Help & Tools folder: 1 Click the Start button. 2 Click All Programs. 3 Click PC Help & Tools. Using HP Advisor Software (Select models only) HP Advisor is a desktop tool you use to
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    , arrange the computer and your work area to maintain your comfort and productivity. Refer to the Safety & Comfort Guide for important ergonomic information: Click the Start button, click All Programs, click User Guides, and then click Safety & Comfort Guide. Or Type http://www.hp.com/ergo into
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    28 Getting Started (features vary by model)
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    Center or access the Support Web site; see "Getting More Information" on page 25. Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. Troubleshooting Computer Problems The following tables
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    source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, refer to the Limited Warranty and Support Guide to contact Support. If the display (monitor) is blank, the monitor may not be properly connected
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 35
    . See "Cleaning the computer vents" on page 50. Display (monitor) Symptom Possible solution (In addition to the information listed here, also refer to the documentation that came with your monitor.) Screen is blank, and monitor power light is not lit. Reconnect the power plug to the back of the
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    Cursor does not respond to mouse movement. Possible solution Turn off the computer by using the mouse, unplug and reconnect the keyboard to the back of your computer, and then turn on your computer back of your computer, and then turn on your computer. 32 Getting Started (features vary by model)
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    cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. I cannot move the cursor not detected. Check for these problems: Ensure you are using the Troubleshooting and Maintenance 33
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    30 cm (12 inches) of the receiver, and away from interference from other devices. 1 Unplug the receiver from a USB connector on the computer, and then reconnect it. Your computer model may have a connector dedicated to the receiver. If you have a choice, use a USB connector on the front of the
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    the steps that follow to repeat the procedure for the keyboard. 5 Skip this step if your receiver model has no Connect button (A). Push the Connect button on the receiver (A), and hold it for 5 to until the LED (A) on the receiver lights or stops flashing. D Troubleshooting and Maintenance 35
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    very low or unsatisfactory. Possible solution If you use an HDMI connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup
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    to a network, and then follow the onscreen instructions. If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer. Try to connect again later, or contact your ISP for assistance. Troubleshooting and Maintenance 37
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    or outdated. For detailed information about restoring and updating drivers, see "Updating drivers" on page 46. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the Eject button itself: 1 Click the Start
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    ) for the drive. Try a different brand of disc. Ensure the disc is clean and undamaged. hard disk drive to store a temporary copy of the content. Click the Start button, and then click Computer. Right-click the hard disk drive, and then click Properties to view the available space. Troubleshooting
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    editor, and then resave the file in a supported format. Codec error messages appear when I try models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the computer
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    from the device manufacturer Web site. You may need an updated driver for Windows 7. Contact the device vendor directly for an update. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are properly and securely connected and that the
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    or uninstall an old device driver: 1 Click the Start next to the problem device and check for Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 7 Restart the computer power state, because the applications running do not require the maximum processing power
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    computer are the correct distance apart-not too far and not too near. For the correct distance, refer to the device instructions . Remove and then reinstall the device: 1 Click the Start button, and then click Control Panel the onscreen wizard instructions. The device may instructions.
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    then plug it back into the same USB connector. 6 Disconnect all other USB devices, leaving the remote sensor connected, and then restart the computer. Connect other USB devices after the remote sensor appears in the Device Manager window. Memory card reader Symptom Memory card reader cannot read
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    restart the computer or turn the computer off completely and then power it back up again. If this does not work, then explore the following methods for fixing your computer if you are experiencing software problems: Updating drivers (see the following section, "Updating drivers"). Microsoft System
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    the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version
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    the Start button, and then click Control Panel. b Under Programs, click Uninstall a instructions. 5 When you have finished reinstalling, restart the computer. NOTE: Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers. Troubleshooting
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    of this automatically. Thoroughly clean the inside and outside of your computer. Using Windows Updates can fix operating system bugs and improve performance. Also, be sure to check for driver updates for your hardware and new versions of your favorite programs. Sometimes a failing hard disk can be
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 53
    , use isopropyl or rubbing alcohol and a lint-free cloth to remove it. 5 Use a clean cloth to dry the computer and monitor case. 6 Use a clean, dry cloth to clean the monitor screen, or, for more thorough cleaning use an antistatic screen cleaner and a clean cloth. Troubleshooting and Maintenance 49
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    recovery completely erases and reformats the hard disk drive, deleting all data files you have created. System recovery reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software
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    your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Troubleshooting
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    system recovery is complete, click Finish to restart the computer. 9 Complete the registration process, and wait until you see the desktop. 10 Turn off the computer, reconnect all peripheral devices, and turn the computer back on. 11 Perform the procedure "Performing the Post-Recovery Procedure
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    the On button to turn on the computer. If you are prompted to choose between running System Recovery from disc or from hard drive, select Run program from disc, and then click Next. 6 Under I need help immediately, click Factory Reset. 7 If you are prompted to back up your files, and you have not
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    the instructions in "Preparing to Use Your Computer" on page 13. Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 59
    troubleshooting 36 B backup 49 buttons eject CD/DVD drive 23 Off, See turning off computer 14 C card reader, memory 21 CD/DVD drive troubleshooting 38-40 using vertical 23 cleaning 49 Composite video connector 8 computer cleaning see monitor documentation, onscreen 26 drivers, update 46 Index 55
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 60
    performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide restarting the computer
  • HP Presario All-in-One CQ1-1000 | User Guide - Page 61
    keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18
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    't use a screen saver Please don't disable the power settings Disposing of electronic waste responsibly has been an HP priority for more than 20 years. If this computer is a replacement for an older PC you no longer need, go to www.hp.com/go/recycle to find out if HP can help you dispose of your old
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Getting Started