HP Presario CQ1 Limited Warranty and Support Guide
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- HP Presario CQ1 | Limited Warranty and Support Guide - Page 1
Limited Warranty and Support Guide • Warranty Statement • End-User License Agreement • Safety Information • Support Information Before contacting the HP Customer Care Center, it's important to have the following information handy. Please take a moment to write down your product information - HP Presario CQ1 | Limited Warranty and Support Guide - Page 2
Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty. This HP Limited Warranty - HP Presario CQ1 | Limited Warranty and Support Guide - Page 3
purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited - HP Presario CQ1 | Limited Warranty and Support Guide - Page 4
FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. This Limited Warranty does not apply , ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR - HP Presario CQ1 | Limited Warranty and Support Guide - Page 5
sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing. Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware - HP Presario CQ1 | Limited Warranty and Support Guide - Page 6
identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and - HP Presario CQ1 | Limited Warranty and Support Guide - Page 7
refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally. However, some - HP Presario CQ1 | Limited Warranty and Support Guide - Page 8
, customization and network configuration. • Interpreting system error messages. • Isolating system problems to software usage problems. • Obtaining support pack information or updates. Software technical support does NOT include assistance with: • Generating or diagnosing user-generated programs or - HP Presario CQ1 | Limited Warranty and Support Guide - Page 9
• Operating system • Third-party hardware or software • Detailed questions How to Check Warranty and Support Entitlement Please check http://www.hp.com/support for warranty, service and support and product information updates. END-USER LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS - HP Presario CQ1 | Limited Warranty and Support Guide - Page 10
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA. e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software Product which constitutes non-proprietary HP software or software provided under public - HP Presario CQ1 | Limited Warranty and Support Guide - Page 11
8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to the extent necessary to - HP Presario CQ1 | Limited Warranty and Support Guide - Page 12
. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall serious injury read the Safety & Comfort Guide. The guide is located on the Web at http://www.hp.com/ergo Support Information Where to Get Help Follow These - HP Presario CQ1 | Limited Warranty and Support Guide - Page 13
4 If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. 30 p.m., Sat. 8:30 a.m.-12:30 p.m. Vietnam: Call your retailer. HP Support Web Site http://www.hp.com/support HP Registration Web Site http://www.hp.com/apac/register To Our Valued Customer - HP Presario CQ1 | Limited Warranty and Support Guide - Page 14
problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this Limited Warranty and Support Guide Customer Care Center will make arrangements to fix your computer. These services are covered during the warranty period. There are a few - HP Presario CQ1 | Limited Warranty and Support Guide - Page 15
- HP Presario CQ1 | Limited Warranty and Support Guide - Page 16
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Limited Warranty and Support Guide
•
Warranty Statement
•
End-User License Agreement
•
Safety Information
•
Support Information
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
Please take a moment to write down your product information for future
reference.
Model Number: _____________________________________________________
System (Product) Number: ____________________________________________
Serial Number: _____________________________________________________
Software Build Number: ______________________________________________
Operating System: __________________________________________________
Purchase Date: ______________________________________________________