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- HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 1
Compaq Presario CQ32 Notebook PC HP G32 Notebook PC Maintenance and Service Guide - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 3
following locations: Computer major components on page 17, Sequential part number listing on page 28, and Computer feet on page 39 ● Added a newly supported WLAN module to spare parts listings in the following locations: Computer major components on page 17, Sequential part number listing on page 28 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 4
iv MSG revision history - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 6
vi Safety warning notice - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 7
...25 Mass storage devices ...26 Miscellaneous parts ...27 Sequential part number listing 28 4 Removal and replacement procedures 33 Preliminary replacement requirements 33 Tools required ...33 Service considerations 33 Plastic parts 33 Cables and connectors 34 vii - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 8
Drive handling 34 Grounding guidelines 35 Electrostatic discharge damage 35 Packaging and transporting guidelines 36 Workstation guidelines 36 Equipment guidelines 37 Component replacement procedures 38 Serial number ...38 Computer feet ...39 Battery ...40 Memory module ...41 RTC battery ... - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 9
6 Specifications ...91 Computer specifications ...91 33.78-cm (13.3-in) display specifications 92 Hard drive specifications ...93 DVD±RW SuperMulti DL Drive with LightScribe specifications 94 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 95 System resource specifications 96 7 Backup - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 10
x - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 11
, 3-MB L3 cache √ √ Intel HM55 Express √ √ Discrete graphics √ √ ATI Mobility Radeon™ HD5470 with 1024-MB of dedicated video memory 128-MB×16 DDR3, 800-MHz) Support for BD and/or HD-DVD playback with √ √ HD Decode, and DX11 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 12
35-cm (2.5-in) SATA hard drives ● 500 GB, 7200 & 5400 rpm √ √ ● 320 GB, 7200 & 5400 rpm √ √ ● 250 GB, 7200 rpm √ √ ● 160 GB, 7200 rpm √ √ Supports the following 12.7-mm (0.50-in) tray load, fixed, SATA drive: Blu-ray ROM with LightScribe DVD±R/RW √ √ SuperMulti DL Drive Blu-ray ROM - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 13
to devices through √ √ expansion port 3 Hot plug/unplug and auto detect for wide- √ √ aspect or standard-aspect video HDMI v1.3 supporting up to 1080p, 1920 x √ √ 1200 @ 60 Hz DVI mode USB 2.0 (3) √ √ RJ-45 √ √ Audio-in (microphone) √ √ Audio-out (headphone) √ √ Smart-pin - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 14
Category Power requirements Security Operating system Serviceability Description Compaq Presario HP G32 CQ32 Taps enabled by default √ √ 6-cell (55-Wh) 2.55-Ah Li-ion battery √ √ 6-cell (47-Wh) 2.2-Ah Li-ion battery √ √ 1 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 15
. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Identifying hardware 5 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 16
up or down inside the right edge of the TouchPad. For more information about TouchPad features, refer to "Using the TouchPad" section later in this guide. 6 Chapter 2 External component identification - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 17
Lights Component (1) TouchPad light (2) Caps lock light (3) Power light (4) Wireless light Description ● Amber: The TouchPad is disabled. ● Off: The TouchPad is enabled. On: Caps lock is on. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 18
Button and speakers Component (1) Speakers (2) (2) Power button Description Produce sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, briefly press the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 19
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Navigation keys (6) Action keys Description Displays system information when pressed in combination with the fn key. ● Displays system information when pressed in combination with the esc key. ● Press in - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 20
Display Component (1) Internal microphone (2) Integrated webcam (3) Integrated webcam light Description Records sound. Records video and captures still photographs. On: The integrated webcam is in use. 10 Chapter 2 External component identification - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 21
Front component Component Digital Media Slot Right-side components Description Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) Component (1) - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 22
Left-side components Component (1) Security cable slot (2) Vent (3) External monitor port (4) RJ-45 (network) jack (5) HDMI port (6) USB port (7) Audio-in (microphone) jack (8) Audio-out (headphone) jack (9) Drive light Description Attaches an optional security cable to the computer. NOTE: The - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 23
Rear component Component Vent Bottom components Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Component (1) - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 24
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Wireless antennas At least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 25
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 26
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model description (select - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 27
Computer major components Computer major components 17 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 28
Item Description Spare part number (1) Display assembly 33.78 cm (13.3-in) WXGA, HD, BrightView display assembly NOTE: See Display assembly components on page 24 for more display assembly internal component spare part information. For use in Compaq Presario CQ32 computers 608017-001 For use - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 29
Item Description Spare part number (11) RTC battery (includes mounting adhesive) 449137-001 (12) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 30
Item Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 31
Item Description Spare part number Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1 +EDR Combo Adapter 600370-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 32
Item Description Spare part number Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo 602992-001 Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 33
Item Description 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive (20) Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Spare part number 608014-001 608013-001 608012-001 608011-001 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 34
Display assembly components Item (1) (2) (3) Description Display bezel (includes Mylar screw covers) For use in Compaq Presario CQ32-branded computers For use in HP G32-branded computers Webcam module Display panel, Brightview, high-definition, 33.78 cm (13.3-in) 24 Chapter 3 Illustrated parts - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 35
Item (4) (5) (6) (7) (8) Description Display hinge cover Display hinges Display cable kit Display WLAN antennas Display enclosure For use in Compaq Presario CQ32-branded computers For use in HP G32-branded computers Plastics Kit Spare part number 608275-001 608016-001 608272-001 608006-001 608007 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 36
Mass storage devices Item Description Spare part number (1) Optical drives (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive with LightScribe 608021-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 608022-001 (2) Hard drive (include hard drive bracket) NOTE: The hard drive - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 37
Miscellaneous parts Description Smart AC adapter (90-W with power factor correction) Power cord, AC, 3 wire, black, 1.83-m for use in the People's Republic of China RTC battery Rubber Feet Kit Screw Kit ● Phillips M2.0×3.0 screw ● Phillips M2.0×4.0 screw ● Phillips M2.5×3.0 broadhead screw ● - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 38
Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-AA1 Power cord, AC, 3-pin, black,1.83-m, for use in the People's Republic of China 537921-001 Bluetooth module without cable 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 39
Spare part number Description 593533-001 Realtek RTL8191SE 802.11b/g/n WiFi Adapter for use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 40
Spare part number Description 597624-001 Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache) 598856-001 Memory module, 2-GB, PC3 10600, 1333-MHz 598859-001 Memory module, 1-GB, PC3 10600, 1333-MHz 599092-001 Memory module, 4-GB, PC3 10600, 1333-MHz 600370-001 Broadcom 4313 802. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 41
Spare part number Description 608006-001 Display WLAN antennas 608007-001 Display enclosure for use in Compaq Presario CQ32 computers 608008-001 Base enclosure 608009-001 Misc Cable Kit (includes Bluetooth module cable and hard drive cable) 608010-001 Fan/heat sink 608011-001 160-GB solid- - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 42
Spare part number Description 613587-001 Intel Pentium P6100 processor (2.0-GHz, 3-MB L3 cache 615842-001 System board with 1-GB discrete graphics memory (includes replacement thermal material) 621884-001 Power connector with cable (includes bracket) 625823-001 Intel Core i3 380M Dual Core - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 43
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in pressure only at the points designated in the maintenance instructions. Preliminary replacement requirements 33 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 44
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 45
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 46
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 47
workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non-conductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 48
12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during computer, provides important information that you may need when contacting technical support. ● Product name (1). This is the product name affixed to - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 49
Computer feet Description Rubber Feet Kit Spare part number 608228-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures 39 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 50
Battery Description 6-cell, 47-WHr (2.20-Ah) Li-ion 6-cell, 55-WHr (2.55Ah) Li-ion Spare part number 593553-001 593554-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 51
Memory module Description 4-GB, PC3 10600, 1333-MHz 2-GB, PC3 10600, 1333-MHz 1-GB, PC3 10600, 1333-MHz Spare part number 599092-001 598856-001 598859-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 52
3. Lift the cover (2) and remove it (3). The memory/wireless compartment cover is included in the Plastics Kit, spare part number 608023-001. 4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 53
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 43 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 54
RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 55
WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter 580101-002 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 56
Description Spare part number Realtek RTL8191SE 802.11b/g/n WiFi Adapter 593533-001 For use in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 57
Description Spare part number Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 58
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 59
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 60
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608009-001. Description 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive Hard drive hardware kit (includes screws - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 61
3. Lift the hard drive cover (2) and remove it from the computer (3). The hard drive cover is included in the Plastics Kit, spare part number 608023-001. 4. Disconnect the hard drive cable from the system board (1). 5. Remove the four Phillips PM2.5×8.0 screws (2) that secure the hard drive to the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 62
6. Use the Mylar tab to lift the hard drive out of the hard drive bay (3). 7. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive 8. Lift the bracket (2) straight up and off the hard drive. Reverse - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 63
Optical drive Description DVD±RW SuperMulti DL Drive with LightScribe Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Spare part number 608021-001 608022-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 64
6. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive. Top cover Description Top cover (includes Touchpad and bracket, button board, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 65
3. Remove the following screws that secure the top cover to the base enclosure: ● (1) 2 rubber feet ● (2) 2 Phillips PM2.0×3.0 screws (in optical drive bay) ● (3) 2 Phillips PM2.5×5.0 screws (in hard drive bay) ● (4) 10 Phillips PM2.5×8.0 screws (2 of the screws are under the feet) Component - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 66
4. Turn the computer right-side up with the front toward you. 5. Open the computer as far as possible. 6. Pry up the edges of the top cover (1), and then lift it up off the base enclosure (2) enough to gain access to the cables. 7. Release the ZIF connector to which the TouchPad cable is connected - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 67
8. Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). 9. Remove the top cover from the base enclosure. Reverse this procedure to install the top cover. Component replacement procedures 57 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 68
Keyboard Description Keyboard for use in the United States Spare part number 608018-001 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 69
2. Slide the keyboard clips off the bottom of the keyboard. 3. Pry to edges of the keyboard from the top cover (1), and the lift the top of the keyboard up from the top cover (2). 4. Slide the keyboard cable through the slot in the top cover (3). Reverse this procedure to install the keyboard. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 70
USB board Description USB board (includes cable) Spare part number 603922-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 71
5. Lift the USB board (3) straight up to remove it from the computer. Reverse this procedure to install the USB board. Component replacement procedures 61 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 72
Speaker assembly Description Speaker assembly Spare part number 608027-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 73
7. Lift the right speaker (6) straight up to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Component replacement procedures 63 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 74
Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608009-001. Description Bluetooth module Spare part number 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 75
4. Pull the clip that holds the Bluetooth module (3), and then remove the module from the base enclosure (4). Reverse the above procedure to install the Bluetooth module. Component replacement procedures 65 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 76
Power connector cable Description Power connector cable (includes cable and connector) Spare part number 621884-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 77
5. Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures 67 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 78
Optical drive connector Description Optical Drive Mounting Kit (includes SATA cable, cable bracket, optical drive bracket, and screws) Spare part number 608274-001 Before removing the optical drive connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 79
6. Remove the optical drive connector assembly (5) from the base enclosure. Reverse this procedure to install the optical drive connector. Component replacement procedures 69 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 80
Power button board Description Power button board (with cable and bracket) Spare part number 608276-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 81
4. Remove the power button board (3). Reverse this procedure to install the power button board. Component replacement procedures 71 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 82
the two Phillips PM2.5×8.0 screws (2) that secure the display assembly to the computer. CAUTION: Support the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 5. Remove the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 83
6. Remove the display assembly (4). 7. If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws 8. Flex the inside edge of the top (1), - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 84
9. Remove the display bezel (4). The display bezel is available using spare part numbers 608020-001 (for use in Compaq Presario CQ32-branded computers), and 628918-001 (for use in HP G32-branded computers). 10. If it is necessary to replace the webcam module, remove the tape from the webcam module - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 85
12. Lift up the bottom of the panel (3), and them remove the panel from the enclosure (4). The display panel is available using the spare part number 608019-001. 13. If it is necessary to replace the display cable, follow these steps: a. Turn the display panel upside down in front of you. b. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 86
The display cable is available in the display cable kit, spare part number 608272-001. 14. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the display. 15. Remove the display hinges (2) from the display. Display hinges are - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 87
18. Remove the wireless antennas and cables (4) from the display enclosure. The wireless antennas and cables are included in the display cable kit, spare part number 608272-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 77 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 88
System board NOTE: All system board spare part kits include replacement thermal material. Description System board with 512-MB of discrete graphics memory System board with 1-GB of discrete graphics memory Spare part number 608029-001 615842-001 When replacing the system board, be sure that the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 89
h. Power connector cable (see Power connector cable on page 66) i. Display (see Display assembly on page 72) 1. Turn the computer upright with the left side toward you. 2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. 3. Loosen the captive screw in the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 90
Fan/heat sink assembly NOTE: All fan/heat sink assembly spare part kits include replacement thermal material. Description Fan/heat sink assembly Spare part number 608010-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 91
2. Disconnect the fan cable from the system board. 3. Follow the sequence embossed on heat sink to loosen the six captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 92
4. Remove the fan/heat sink assembly from the system board (2). The thermal material must be thoroughly cleaned from the affected surfaces on the system board (1), (3) and from the affected surfaces on the fan/heat sink assembly (2), (4) each time the fan/heat sink assembly is removed. Thermal pads - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 93
Processor NOTE: All processor spare part kits include replacement thermal material. Description Intel Core i5 580M Dual Core processor (2.66-GHz, 3-MB L3 cache) Intel Core i5 560M Dual Core processor (2.66-GHz, 3-MB L3 cache) Intel Core i5 540M Dual Core processor (2.53-GHz, 3-MB L3 cache) Intel - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 94
h. Display assembly (see Display assembly on page 72) i. System board (see System board on page 78) j. Fan/heat sink assembly (see Fan/heat sink assembly on page 80) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 95
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 96
then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 97
Displaying system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 98
in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 99
System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 100
Diagnostics menu Select To do this Hard Disk Self Test Run a comprehensive self-test on the hard drive. NOTE: On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 101
6 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) 22.8 cm (8.98 in) 34.8 cm (13.70 in) 2.5 to 3.2 cm (0.98 to 1.26 in) < 2. - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 102
33.78-cm (13.3-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle 33.78 cm (13.30 in) 293.38 x 165.02 1366 × - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 103
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 93 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 104
DVD±RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 105
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode Read: Write: CD-DA, - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 106
(I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource settings in Device Manager to be sure each setting is unique. CAUTION: Improperly changing resource settings can disable your - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 107
7 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 108
to continue the disc creation process. To create a set of recovery discs: 1. Select Start > All Programs > Recovery Manager > Recovery Disk Creation. 2. Follow the on-screen instructions. 98 Chapter 7 Backup and recovery - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 109
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 110
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 111
and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 112
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 102 Chapter 7 Backup and recovery - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 113
8 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 103 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 114
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 104 Chapter 8 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 115
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground RJ-45 (network) 105 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 116
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ TMDS clock shield TMDS clock- CEC No connect DDC clock DDC data Ground +5V power Hot - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 117
9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 118
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 119
display (LCD) panel (2). Disassembly procedures may vary from those shown here. NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 120
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 121
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside- - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 122
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 112 Chapter - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 123
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 124
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 125
HDMI 106 headphone 103 microphone 103 monitor 104 network 105 RJ-45 105 Universal Serial Bus (USB) 105 connector, power 11 connectors, service considerations 34 cord, power 15 D Diagnostics menu 90 Digital Media Slot, identifying 11 diskette drive, precautions 34 display assembly removal 72 spare - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 126
part number 31 spare part numbers 18, 58 keys action 9 esc 9 fn 9 function 9 navigation 9 Windows applications 9 Windows logo 9 L LAN Power Saving 89 language support 89 latch, battery release 14 lights AC adapter 11 battery charging 11 caps lock 7 hard drive 12 optical drive 11, 12 power 7 TouchPad - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 127
90 security cable slot, identifying 12 Security menu 88 security, product description 4 selecting in Setup Utility 86 serial number 16, 38 service considerations 33 serviceability, product description 4 slots Digital Media 11 memory module 14 security cable 12 solid-state drive (SSD) 97, 101, 102 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 128
hard drive 93 optical drive 94, 95 system resources 96 starting Setup Utility 85 static-shielding materials 37 supported discs 98 system board removal 78 spare part number 31, 32 spare part numbers 18, 78 System Configuration menu 89 system failure or instability 97 - HP Presario CQ32-100 | Compaq Presario CQ32 Notebook PC and HP G32 Notebook PC - - Page 129
Compaq Presario CQ32
Notebook PC
HP G32 Notebook PC
Maintenance and Service Guide