HP Presario CQ45-700 User Guide

HP Presario CQ45-700 Manual

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  • HP Presario CQ45-700 | User Guide - Page 1
    User Guide
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    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2012 Document Part Number: 681034-001 Product notice This guide describes features that
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    or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with
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    iv Safety warning notice
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    1 Starting right ...1 Best practices ...1 Fun things to do ...2 More HP resources ...3 2 Getting to know your computer ...4 Finding your hardware and Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17
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    Connecting to a wired network ...19 Connecting to a local area network (LAN 19 4 Enjoying entertainment features ...20 Using the webcam ...21 Using audio ...21 Connecting speakers ...22 Connecting headphones ...22 Connecting a microphone 22 Checking the sound ...22 Using video ...23 Connecting a
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    ...50 Replacing a hard drive ...51 Using Disk Defragmenter 54 Using Disk Cleanup ...54 Adding or replacing memory modules 55 Updating programs and drivers ...58 Cleaning your computer ...58 Cleaning the display, sides, and cover 58 Cleaning the TouchPad and keyboard 58 Traveling with or shipping
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    specific files ...73 Restoring specific files using Windows Backup and Restore 74 Recovering the original system using HP Recovery Manager 74 What you need to know 74 Recovering using HP Recovery partition (select models only 75 Recovering using the recovery media 75 Changing the computer boot
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    13 Troubleshooting and support ...79 Troubleshooting ...80 Disc drive problems ...80 Wireless connection problems 81 Cannot connect to a WLAN 81 Cannot connect to a preferred network 82 Current network security codes are unavailable 82 WLAN connection is very weak 83
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    x
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    computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven
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    Fun things to do ● You know you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV and watch the video on TV? For more information, see Connecting an HDMI TV or monitor on page 24. ● You know you can listen to music on the computer. But did
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    Setup Instructions Help and Support Contents ● Overview of computer setup and features. ● A broad range of how-to information and troubleshooting tips. To access Help and Support, select Start > Help and Support. For more details, go to http://www.hp.com/ support. Safety & Comfort Guide ● Proper
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    2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer
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    Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot Description Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical
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    Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack Description Connects an external VGA monitor or projector. Enables airflow to cool internal components. NOTE: The
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    Component (8) Digital Media Slot (9) Hard drive light (10) Power light Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra
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    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 8 Chapter 2 Getting to know your computer
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    Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates
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    Lights Component (1) Caps lock light (2) Power light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off
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    Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
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    Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Action keys (5) Windows applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start
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    in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Contains the hard drive. Bottom 13
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    affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label-Provides important information, including the following: Component (1) Product name (2) Serial
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    other Bluetoothenabled devices, such as computers, phones, printers, headsets, speakers, and cameras. In a PAN the information and website links provided in Help and Support. Using the wireless controls You can control the button) ● HP Connection Manager software ● Operating system controls Connecting to
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    be controlled through HP Connection Manager. Using diagnose and repair network problems. To use operating system Start > Help and Support. Using a WLAN With Internet connection, a printer, and files without requiring computer to the modem, and test the Internet service. NOTE: Your ISP will give you a
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    : ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE over the network. For more information, see Help and Support. Connecting to a wireless network 17
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    a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. After ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices
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    Connecting to a wired network A LAN connection uses a network cable, which is sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) Use a
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer
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    the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For details about using the webcam, select Start > Help and Support. Using audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record
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    the audio-out jack) on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring audio settings (with HDMI TV) on page 25. Before connecting audio devices
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    Using video Your HP computer is a powerful video device that enables you to watch connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. Connecting a VGA monitor or projector To see the computer screen image on
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    HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. NOTE: Adjust the screen resolution of the external
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    Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1.
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    5 Using the keyboard and pointing devices Your computer allows easy on-screen navigation with a keyboard and pointing device. Select models also have action keys or hot key shortcuts that enable you to do common tasks. The TouchPad enables you to perform on-screen functions similar to those done by
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    and System Diagnostics on page 66 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. To to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness
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    Icon Key Description f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the hot keys To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the
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    Using the TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or
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    Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. 30 Chapter 5 Using the keyboard and pointing devices
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    on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound. 2. Select your Synaptics TouchPad device. 3. Select
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/Zooming Pinching
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    Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o'clock to 3 o'clock. To reverse the rotation, move your right forefinger from 3 o'clock
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    and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation. Using Sleep or
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    Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a specific period of inactivity, depending on whether the computer is running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows Control Panel. With the
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    to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. 5. Click Save changes. 36 Chapter 6 Managing power
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    . ● High Performance. Favors performance, but may use more energy. You can also create your own power plan and customize it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan. To start
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    ! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. So before
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    battery life ● Information about battery types, specifications, life cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Conserving battery power Use the following tips for conserving battery power and maximizing
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    User Guides. Replacing a user-replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions
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    For information about connecting to AC power, see the Setup Instructions provided in the computer box. The computer does not provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external power under any of the
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    Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to
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    devices, see Connecting to a network on page 15. NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most computers have more than one USB port, because this versatile interface allows you
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    with the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. 44 Chapter 7 Managing and sharing information
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    with the digital card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card is not ejected, pull the card out of the
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    dry, lint-free, soft cloth. Your computer may include an optical drive that supports one or more of the following disc technologies: ● CD-A compact disc stores external display requires an HDMI digital connection. The computer can support up to 1080p resolution on an external display, which requires
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    are integrated into the computer. AACS keys require occasional renewal to support playback of new BD movie releases. The CyberLink PowerDVD program will a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing
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    you remove it. 3. Close the disc tray and place the disc in a protective case. If the disc tray does not open normally, see Disc drive problems on page 80. 48 Chapter 7 Managing and sharing information
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    Sharing drives on the network You can access software and data and install applications by sharing drives connected to another computer in your network. NOTE: Some discs, such as DVD movies and games, may be copy-protected and therefore unusable through DVD or CD drive sharing. To share on the same
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    and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving performance Everyone wants a fast computer and by performing
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    ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external
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    Remove the hard drive: 1. Loosen the hard drive cover screw (1) (or screws depending on your model), and then lift up (2) and remove the cover (3). 2. Disconnect the hard drive cable (1) from the system board. 3. Lift the hard drive (2) out of the hard drive bay. NOTE: After removing the hard drive
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    6. Remove the hard drive (3) from the bracket. To install a hard drive, reverse this procedure. Improving performance 53
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    may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. Defragmenter. 3. Follow the on-screen instructions. For additional information, access the
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    Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn't big enough to hold all your
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    b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it
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    9. Replace the wireless and memory module compartment cover. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer. Improving performance 57
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    you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Cleaning your computer Cleaning your computer and external
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    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media
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    essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of
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    and Control Panel, HP Security Assistant allows you HP and Windows updates. To open HP Security Assistant, select Start > All Programs > Security and Protection > HP can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on you send your computer for service, back up your files,
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    for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed, press f10. 3. Use the arrow keys to select Security, and then follow the on-screen
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    and in most cases, repair any damage they have caused. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your
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    link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed updates to their products to correct security problems and improve functionality of the software. 64 Chapter 9
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    Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 17. Backing up your software applications and information Regularly back up your software applications and information to protect them from
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    display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
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    Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps
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    screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. 68 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics
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    media to recover the original system After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted
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    these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 74.
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    For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System System Protection tab. 4. Click Create, and follow the on-screen instructions. To restore, see Restoring to a previous system restore point on
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    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen
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    Windows settings. See Help and Support for more information. To restore, fixes the problems. If uninstalling does not fix the problems, you System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally using HP Recovery Manager. You can only restore
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    and Restore. 2. Follow the on-screen instructions to restore your backup. NOTE: Windows Support for more information. Recovering the original system using HP Recovery Manager HP HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers
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    . 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot
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    Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash
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    be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input
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    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
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    13 Troubleshooting and support ● Troubleshooting ● Contacting support 79
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    Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. 80 Chapter 13 Troubleshooting and support
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    networking device. Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device driver for the WLAN device is not properly installed. For more information about troubleshooting WLANs, see the website links provided in Help and Support. Troubleshooting
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    the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both Troubleshooting and support
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    your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. NOTE: If the WLAN device you are
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    problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP button. 84 Chapter 13 Troubleshooting and support
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    If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online
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    drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before assistance with component removal or installation, contact support. 86 Chapter 14 Electrostatic Discharge
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    Index A AC adapter 5 action keys decrease screen brightness 27 Help and Support 27 identifying 12 increase screen brightness 27 next track or section 27 play, pause, resume 27 previous track or section 27 switch screen image 27
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    the recovery discs 75 recovering the original system 74 recovery 73 HP Recovery Manager 74 recovery discs 69 recovery media 69 recovery, identifying 5 security, wireless 17 serial number 14 serial number, computer 14 service labels locating 14 setting password protection on wakeup 36 setup of WLAN
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    updates, installing 64 speakers, identifying 4, 21 storing a battery 40 supported discs 70 system information hot key 28 system recovery 74 system low battery level 84 power management 84 wireless connection 81 Troubleshooting and support 79 turning off the computer 42 U unresponsive system 42 USB
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User Guide