HP Presario SR1700 PC Troubleshooting and Maintenance Guide
HP Presario SR1700 - Desktop PC Manual
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- HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 1
PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP Windows are U.S. registered trademarks of Microsoft Corporation. HP supports lawful use of technology and does not endorse or - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 3
...12 Performance 13 Miscellaneous 14 Repairing Software Problems 15 Software Repair Overview 15 Restarting Your PC 15 Turning Off Your PC 15 Updating Drivers 15 Microsoft System Restore 16 Application and Driver Recovery 16 System Recovery 17 PC Troubleshooting and Maintenance Guide iii - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 4
iv PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 5
trouble-free operation of your PC, and to ease the recovery of important information on your PC should problems burning software, you may need to manually enable this feature. Removing Unused 4 Follow the onscreen instructions. NOTE: Some programs have PC Troubleshooting and Maintenance Guide 1 - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 6
select the operating system. 5 Log on to Windows. When the Desktop message appears, click Yes to continue in Safe Mode. 6 to restart, click Yes to restart the PC. Understanding Hard Disk Drive Space Compaq PCs with the Windows XP operating system preinstalled PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 7
• For detailed cleaning instructions, go to http://www.hp.com/ support select your country/region and language, search on your PC model number, and then search on the keyword cleaning. Optimize your browser • Delete cookies. • Delete cache. • Delete history files. Clean up the desktop • Delete or - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 8
Troubleshooting PC Problems This section contains a series of tables that describe possible solutions to problems that may occur when using your PC. Each table contains: • Symptoms that describe the sign or warning message for the type of problem. • Possible solutions that describe what you should - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 9
supported download drivers. Turn on your PC, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click Start and then My Computer. 2 Right-click the CD or DVD drive you want to open. 3 Select Eject from the menu. PC Troubleshooting - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 10
Close all programs and windows and then restart your PC. I cannot add data to a DVD. Make PC, but you cannot create a music DVD to be played in a home CD player. Convert .mp3 or .wma audio files to .wav or .cda music files before burning them to a disc. 6 PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 11
program such as WinDVD. Some video files may be viewed on a PC, but not on a home DVD video player. Display (Monitor) In desktop, and then select Properties. 2 Select the Settings tab. 3 Drag the Screen Resolution slider to adjust the resolution as needed. PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 12
with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide for details. Ensure that - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 13
the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC. Click Start, click Turn Off Computer, and then click Restart. Internet Access Symptom Possible solution I cannot connect to the Internet. Verify Internet settings, or contact your Internet Service Provider (ISP - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 14
problems, click the Troubleshoot button, and follow the onscreen instructions. Note that Web pages do not always load as quickly as files stored on your PC. Do not automatically click Yes when a download window asks if it is OK to install a program on your PC. Read the message in the window and - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 15
the mouse, reconnect the keyboard to the back of your PC, and then turn on your PC. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Use the Print menu item in the program (typically - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 16
the old memory to return your PC to its original state. Refer to the Upgrading and Servicing Guide for instructions. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Reseat drive power - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 17
by using the Control Panel. If the problem persists, replace the battery. See the Upgrading and Servicing Guide for replacement instructions. Performance Symptom Applications and files take Remove or the Remove button. Follow the onscreen instructions. PC Troubleshooting and Maintenance Guide 13 - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 18
not exceeded the storage limit of the card. Make sure the memory card is one of the supported types: CompactFlash (1, 2, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, isopropyl alcohol. Replace the memory card if necessary. 14 PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 19
lists the available methods to fix your PC if you are experiencing software problems. Detailed instructions about each method are in the sections selected device displays. 4 Click Update Driver or Rollback Driver, and follow the onscreen instructions. PC Troubleshooting and Maintenance Guide 15 - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 20
the onscreen instructions. To manually add PC Help & Tools. 6 Click Compaq Application Recovery. 7 Click Application Installation or Driver Installation, and then click Next. 8 Select the driver or application program to install, and then click Install. 16 PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 21
PC turns off. 4 Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. 5 Disconnect or remove all external drives and remove the HP Personal Media Drive if your PC includes one. 6 Press the On button to turn on the PC. PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 22
questions. 11 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. Reinstall software not originally installed on the PC by the factory. 18 PC Troubleshooting and Maintenance Guide - HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 23
- HP Presario SR1700 | PC Troubleshooting and Maintenance Guide - Page 24
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