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- HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 1
Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3330 Small Form Factor - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 2
and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3330 Small Form Factor First Edition (September 2011) - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 4
iv About This Book - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 5
Serviceability Features ...1 Feature Overview ...2 Microtower Components ...3 Small Form Factor Components ...4 2 Installing and Customizing the Software ...5 Installing the Operating System ...5 Downloading Microsoft Windows Updates 5 Installing or Upgrading Device Drivers (Windows Microtower (MT) - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 6
...38 Cleaning the Monitor ...39 Cleaning the Mouse ...39 Service Considerations ...39 Power Supply Fan ...39 Tools and Software Requirements Lithium Coin Cell Battery 40 7 Removal and Replacement Procedures - Microtower (MT) Chassis 42 Preparation for Disassembly ...42 Access Panel ...43 Front - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 7
Removing Memory Modules 49 Expansion Cards ...51 Cable Management ...57 Cable Connections ...58 Drives ...59 Drive Positions ...60 Installing Additional Drives 61 System Board Drive Connections 62 Removing an Optical Drive 63 Removing a Hard Drive 66 Front I/O and USB Panel Housing Assembly 73 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 8
Pin Assignments ...129 Ethernet BNC ...129 USB Troubleshooting Without Diagnostics 150 Safety and Comfort ...150 Before You Call for Technical Support 150 Helpful Hints ...151 Solving General Problems ...152 Solving Power Problems ...155 Solving Diskette Problems ...156 Solving Hard Drive Problems - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 9
and Recovery 189 Backing Up Your Information 189 Performing a Recovery ...190 Using the Windows Recovery Tools 191 Using F11 ...191 Using a Windows 7 Operating System DVD (purchased separately 192 Appendix G Specifications ...193 MT Specifications ...193 SFF Specifications ...194 Index ...195 ix - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 10
x - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 11
1 Product Features Identifying the Chassis HP Pro 3330 Series MT HP Pro 3330 SFF NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 12
HP Pro 3330 series includes the following features: Microtower video ports ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Genuine Windows devices supported; Gbe LAN with - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 13
● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Genuine Windows 7 versions or RedFlag Linux Microtower Components Table 1-1 Microtower Components 1 (2) external 5.25" drive bays for optional optical 6 drives External 3.5" drive bay for optional - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 14
Form Factor Components Table 1-2 Microtower Components 1 External 5.25" drive bay for optical drive 6 2 Internal 3.5" hard drive bay 7 3 Rear I/O includes: (1) PCIe x1 slot, (1) PCIe x16 8 slot, (2) PCI slots, (4) USB 2.0 ports; network, DVI-D and VGA video ports, microphone jack, audio - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 15
: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system . Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 16
system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Accessing Disk Image (ISO) Files There are disk image files (ISO files) included on your PC that contain the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 17
the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key during power-on. ● Establish a setup password that controls access to the Computer Setup (F10) Utility and supported by drive). ● Enable or disable DriveLock security (when - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 18
on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart. 2. Press either Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because 16 Computer Setup-File NOTE: Support for specific Computer Setup options may vary - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 19
● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● Asset tag - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 20
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Device Configuration Storage Options Description Lists all installed BIOS-controlled storage devices. When a device is selected, - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 21
system source. EFI boot sources always have precedence over legacy boot sources. ● Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 22
Support for specific Windows. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide models) ● Network controller NOTE: You must disable AMT before trying to hide the network controller. ● SATA0 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 23
USB Port 11 ● Internal USB Ports ◦ USB Port 1 ◦ USB Port 2 NOTE: The HP Pro 3330/3380 includes a USB port disable feature that when enabled, requires that you perform the following system installed on a network server. (Feature available on NIC models only; the network controller must be either a - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 24
number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 25
NOTE: Support for specific Computer Setup LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the computer is on. ● If a network connection is not required, completely disable the network controller - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 26
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Power-On Options BIOS when more than one graphics controller is installed. Default is disabled. 16 Chapter 3 Computer Setup (F10) Utility - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 27
Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled. ● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 28
This chapter provides spare part information for all chassis. Microtower (MT) Chassis Spare Parts Computer Major Components Item (1) (2) (3) (4) Description Access panel Front bezel For use in the People's Republic of China For use on 3330 models Power supply 300W 300W, 85% efficient 250W, non - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 29
3.4 GHz, 8-MB L3 cache Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2390, 2.7 GHz, 3-MB L3 cache 2310, 2.9 GHz, 6-MB L3 cache Intel Core i3 processors: 2120, 3.3 GHz, 3-MB L3 cache 2105 001 666892-001 666891-001 666890-001 Microtower (MT) Chassis Spare Parts 19 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 30
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 165 mm SATA cable, 370 mm (not illustrated) Adapter, DVI to VGA, HF (not illustrated) DMS-59 to Dual VGA cable (not illustrated) PATA to SATA power adapter (not illustrated) Spare part number 657105-001 657102-001 656833-001 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 31
-001 668572-001 666885-001 657099-001 657853-001 657854-001 537748-001 570580-001 537749-001 530593-001 638815-001 638817-001 636917-001 Microtower (MT) Chassis Spare Parts 21 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 32
Drives Description Hard drive 1-TB, 7200-rpm, 6G 750-GB, 7200-rpm, 6G 500-GB, 7200-rpm, 6G 250-GB, 7200-rpm, 6G Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 16X SATA DVD±RW drive DVD-ROM drive Bezel, optical drive Misc Boards Description ATI Radeon HD 6350 512-MB graphics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 33
HD 6450 512-MB graphics adapter Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache) Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache) Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache) Intel Core i5 2500 processor (3.3-GHz, 6-MB L3 cache) Intel Core i7 2600 processor (3.4-GHz, 8-MB L3 cache - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 34
(2.9-GHz, 6-MB L3 cache) DVI to VGA adapter, HF Bezel, optical drive Card reader bezel blank Card reader bezel System board for use in 3330 models ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 Intel Core i5 2390 processor (2.7 GHz, 3-MB L3 cache) Speaker with rubber rivets Intel Celeron Dual - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 35
(PC3-10600, 1333-MHz; not illustrated) 4-GB 2-GB 1-GB Processors (include replacement thermal material; not illustrated) Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache Spare part number 656832-001 669569-001 656722-001 665224-001 663099 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 36
, 6-MB L3 cache 2390, 2.7 GHz, 3-MB L3 cache 2310, 2.9 GHz, 6-MB L3 cache Intel Core i3 processors: 2120, 3.3 GHz, 3-MB L3 cache 2105, 3.1 GHz, 3-MB L3 cache 2100, 3.1 GHz, 3-MB L3 cache Intel Pentium Dual-Core processors: G850, 2.9-GHz, 3-MB L3 cache G630, 2.7 GHz, 3-MB L3 cache G620, 2.6-GHz, 3-MB - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 37
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm SATA cable, 165 mm (not illustrated) Adapter, DVI to VGA, HF (not illustrated) DMS-59 to Dual VGA cable (not illustrated) PATA to SATA power adapter (not illustrated) Spare part number 656984-001 656833-001 657102-001 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 38
Misc Parts Item (1) (2) (3) Description Chassis fan Fan sink (includes replacement thermal material) Front I/O and USB assembly Mouse (not illustrated) PS2, optical, black USB, laser, black USB, optical, black Speaker with rubber rivets Card reader, 16-in-1 Card reader, bezel blank Card reader, - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 39
Description 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 250-GB, 7200-rpm Optical drive 16X SATA DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti DL Drive Misc Boards Description ATI Radeon HD 6350 512-MB graphics adapter ATI Radeon HD 6450 512-MB graphics adapter ATI Radeon HD 6450 1-GB - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 40
HD 6450 512-MB graphics adapter Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache) Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache) Intel Core i5 2400 processor (3.1 GHz, 6-MB L3 cache) Intel Core i5 2500 processor (3.3 GHz, 6-MB L3 cache) Intel Core i7 2600 processor (3.4 GHz, 8-MB L3 cache - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 41
-001 665224-001 666330-001 666885-001 666890-001 666891-001 666892-001 668569-001 667727-001 668570-001 Description Feet System board Intel Core i5 2390 processor (2.7 GHz, 3-MB L3 cache) Power supply, 270W ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 Speaker with rubber rivets Intel Pentium - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 42
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 43
in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2. File System FAT 32 NTFS Drive/Partition Capacity Limits Controller Type ATA ATA Operating System Windows 7 Windows 7 Maximum Size - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 44
procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 45
assemblies with conductive or approved containers or packaging. ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 46
static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended Materials and - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 47
the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 48
alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 49
source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 50
the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in guide for instructions on the replacement procedures. 40 Chapter - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 51
with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 41 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 52
7 Removal and Replacement Procedures - Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 53
Access Panel Description Access panel Spare part number 657104-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 54
access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps. 44 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 55
Front Bezel Description Front bezel for use on 3330 models Front bezel for use only in the People's Republic of China Spare part number 668571-001 670439-AA1 1. Prepare the computer for disassembly (Preparation - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 56
Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. 46 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 57
two DIMM slots on the system board. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory. Figure 7-5 DIMM Socket Locations Table 7-1 DIMM Socket Locations Description Socket Color - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 58
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets the DIMMs are installed. 48 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 59
Removing Memory Modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 60
B. Refer to Populating DIMM Sockets on page 48 for more information. To install a memory module, reverse the removal procedures. 50 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 61
Expansion Cards Description ATI Radeon HD 6350 512-MB graphics adapter AATI Radeon HD 6450 512-MB graphics adapter ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 nVidia - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 62
vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 52 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 63
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-9 Removing the slot cover screw Figure 7-10 Opening the slot cover lock Expansion Cards - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 64
card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of card - PCIe x1 card shown 54 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 65
retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-12 Removing a PCI Express x16 expansion card 6. Store the removed - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 66
needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 7 for instructions on using Computer Setup. 56 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 67
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 68
/O Media card reader Front I/O USB Front I/O USB Primary hard drive Primary optical drive Second hard drive Second optical drive 58 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 69
drive, 2.5-inch, 6G Spare part number 581599-001 581600-001 617030-001 657852-001 636930-001 639363-001 636929-001 636927-001 The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 70
devices installed in the computer, run Computer Setup. Refer to Computer Setup (F10) Utility on page 7 for more information. 60 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 71
optical drive connects to the power connector labeled P5. ● Connect a media card reader to the system board connector labeled F_USB2. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 72
SATA0 SATA1 SATA1 SATA2 SATA2 SATA3 SATA3 Media Card Reader F_USB2 Color dark blue white light blue orange white 62 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 73
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 74
position. Figure 7-18 Pushing the optical drive 6. Push the optical drive slightly forward. Figure 7-19 Pushing the optical drive 64 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 75
7. Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-20 Disconnecting the power and data cables 8. Slide the drive out of the computer. Figure 7-21 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 76
. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 77
3. Locate hard disk drive in the computer. Figure 7-23 Hard drive location Drives 67 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 78
latch at the side of the hard drive cage to release it. Figure 7-25 Releasing the hard drive cage 68 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 79
6. Lift the cage partially out of the computer. Figure 7-26 Lifting the hard drive cage 7. Disconnect the cables from the of the hard drive. Figure 7-27 Disconnecting the hard drive cables Drives 69 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 80
8. The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. 70 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 81
9. Slide the hard drive out of the cage. Figure 7-28 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. Figure 7-29 Disconnecting the hard drive - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 82
Figure 7-30 Disconnecting the hard drive cables 72 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 83
Front I/O and USB Panel Housing Assembly Description Front I/O and USB assembly Spare part number 668572-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43) 3. Lay the computer on its side with the front facing - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 84
7. Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-32 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures. 74 Chapter 7 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 85
Power Switch/LED Assembly Description Power switch/LED assembly Spare part number 657105-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Lay the computer on its side with the front facing toward you. 4. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 86
upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-34 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 87
System Fan Description Fan Spare part number 657103-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Lay the computer on its side with the rear facing toward you. 4. Remove the four Phillips screws that - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 88
(2). NOTE: System board appearance may vary. Figure 7-36 Removing the fan To install the fan, reverse the removal procedures. 78 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 89
Speaker Description Speaker with rubber rivets Spare part number 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 90
rear facing toward you. 4. Loosen the four captive Torx screws that secure the fan sink to the system board. 80 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 91
5. Disconnect the fan sink cable from the white system board connector labeled CPU FAN. Figure 7-39 Removing the fan sink (fan sink appearance may vary) 6. Lift the fan sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. CAUTION: Heat sink - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 92
3.4 GHz, 8-MB L3 cache Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2390, 2.7 GHz, 3-MB L3 cache 2310, 2.9 GHz, 6-MB L3 cache Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache 80). 82 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 93
position atop the processor. 8. Secure the fan sink to the system board and system board tray with the 4 captive screws and attach the fan sink control cable to the system board. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 94
onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. 84 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 95
Power Supply Description Power supply, 300W Power supply, 300W, 85% efficient Power supply, 250W, non-PFC Spare part number 656721-001 575437-001 453035-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 96
out of the computer (3). Figure 7-43 Removing the power supply To install the power supply, reverse the removal procedure. 86 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 97
System Board Description System board for use in 3330 models (includes thermal material) Spare part number 663099-001 When replacing the system board, be sure that the following components are removed from the defective - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 98
BIOS. NOTE: After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support to the Troubleshooting Without Diagnostics Microtower (MT) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 99
5. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 100
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 101
3. Remove the Torx screw that secures the access panel to the computer. Figure 8-1 Removing the access panel screw 4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 102
Front Bezel Description Front bezel Spare part number 668569-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Access Panel on page 90). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. Rotate - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 103
board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 104
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color XMM1 socket, Channel A (populate first - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 105
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 106
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 107
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 108
Expansion Card Description ATI Radeon HD 6350 512-MB graphics adapter ATI Radeon HD 6450 512-MB graphics adapter ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 nVidia - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 109
To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Access Panel on page 90). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 110
retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 111
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 112
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 113
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name ATX_POWER ATX_CPU SYS_FAN CPU_FAN INT_SPKR F_PANEL F_AUDIO MINI_LED F_USB1 F_USB2 F_USB3 SATA0 SATA1 SATA2 SATA3 Connector Color white white brown white white black yellow - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 114
Drives Description 16X SATA DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti DL Drive 1 TB, 7200 rpm SATA hard drive 750 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm SATA hard drive 250 GB, 7200 rpm SATA hard drive Drive Positions Figure 8-14 Drive positions Spare part number 581600-001 581599- - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 115
primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 116
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw 7. Return the drive to its normal position. 106 Chapter 8 Removal and Replacement Procedures - - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 117
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 118
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive 108 Chapter 8 Removal and Replacement - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 119
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables 8. Remove the hard drive from the computer. Figure 8-21 Removing the hard drive Drives 109 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 120
screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. Power Switch Description Power switch/LED assembly Spare part number 656984-001 The power switch - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 121
5. From the inside of the computer, remove the power switch cable from the tabs on the computer floor. Figure 8-23 Removing the power switch cable 6. Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable 7. From the outside, front of - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 122
8. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis. Figure 8-25 Removing the power switch To install the power switch, reverse the removal procedure. Front USB Assembly Description Front I/O and - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 123
5. Remove the cables from the clip on the base pan of the computer. Figure 8-26 Removing the cables from the clip 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw Front USB Assembly 113 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 124
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-28 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. 114 Chapter 8 Removal and Replacement - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 125
Speaker Description Speaker Spare part number 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 126
7. While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures. When installing the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 127
8. Lift the fan assembly up and out of the computer (3). Figure 8-31 Removing the fan Fan Assembly 117 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 128
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. 118 Chapter 8 Removal and Replacement Procedures - Small - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 129
Fan Sink Description Fan sink Spare part number 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Access Panel - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 130
5. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 131
processors 2600, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2390, 2.7 GHz, 3-MB L3 cache 2310, 2.9 GHz, 6-MB L3 cache Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache 2105, 3.1 GHz, 3-MB L3 cache 2100, 3.1 GHz, 3-MB L3 cache Intel - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 132
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 133
installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 134
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws 124 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 135
6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3). Figure 8-37 Removing - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 136
System Board Description System board (includes thermal material) Spare part number 663099-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Access Panel on page 90). 3. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 137
chassis serial number in the BIOS. CAUTION: Before reinstalling fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 150 chapter for information - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 138
5. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 139
the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) Headphone Connector and - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 140
Line-in Audio Connector and Icon (1/8" miniphone) Line-out Audio Connector and Icon (1/8" miniphone) 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Out_Left Audio_Out_Right Ground - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 141
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Serial Interface - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 142
DVI Connector Connector and Icon Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shield 4 T.M.D.S. Data4- 5 T.M.D.S. Data4+ 6 DDC Clock 7 DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 143
24-Pin Power Connector Pin Signal 1 +3.3V 2 +3.3V 3 GND 4 +5V 5 GND 6 +5V Pin Signal 7 GND 8 POK 9 +5 Vaux 10 +12V 11 +12V 12 +3.3V Pin Signal 13 +3.3V 14 -12V 15 GND 16 PSON 17 GND 18 GND Pin Signal 19 GND 20 open 21 +5V 22 +5V 23 +5V 24 GND 24-Pin Power 133 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 144
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 2 +12V 3 +12V 4 GND 5 JTAG2 6 JTAG3 7 JTAG4 8 JTAG5 9 +3.3V 10 +3.3V 26 PERn(2) 27 GND 28 GND 29 PERp3 30 PERn3 31 GND 32 RSVD 33 RSVD 34 GND 35 PERp4 51 GND 52 PERp8 53 PERN8 54 GND 55 GND 56 PERp9 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 145
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 2 +12V 3 RSVD 4 GND 5 SMCLK 6 SMDAT 7 GND 8 +3.3 V 9 JTAG1 10 3.3vAux 26 GND 27 PETp3 28 PETn3 29 GND 30 RSVD 31 PRSNT2# 32 GND 33 PETp4 34 PETn4 35 GND 51 PETn8 52 GND 53 GND 54 PETp9 55 PETn9 56 GND - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 146
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 147
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. Country-Specific Requirements 137 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 148
restart, the probable source of the problem, and steps you can take to occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press Table C-1 Numeric Codes and Text Messages Control panel message Description 101-Option ROM Checksum - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 149
and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 150
the problem remains. 2. Check product documentation for memory support information. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 151
page 186.) 660-Display cache is detected unreliable Integrated graphics controller display cache Replace system board if minimal graphics is not working motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 152
Control panel resources and/or run Computer Setup or Windows utilities. 1155-Serial Port Address Conflict Detected if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 153
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 154
Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 155
1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the error persists, update to the latest occurred after the ME firmware update BIOS version and ME firmware process in which the BIOS could not relock version. the ME firmware region - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 156
Control panel message Description Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Beeps stop after fifth iteration but LEDs continue until problem is solved. Processor thermal 1. protection activated: A service provider. 146 Appendix C POST Error Messages - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 157
. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Red Power LED flashes five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. CAUTION: To avoid damage to - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 158
continue until problem is solved. System board failure (ROM detected failure prior to video). Replace problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 159
, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 160
the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 151 in this guide. To assist you in resolving problems online, HP Instant Support Professional - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 161
Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 162
is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video Problems Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 163
Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions be set low or muted. Solution 1. Check the F10 BIOS settings to make sure the internal system speaker is not - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 164
1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > Run (Windows XP) or Start > All - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 165
. models) not switched to correct line voltage (115V or 230V). Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply. Solving Power Problems 155 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 166
not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 171 for instructions. 156 Appendix D Troubleshooting - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 167
Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Diskette is damaged. Diskette wrong drive. Not enough space is left on the diskette. Diskette is damaged. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 168
> Storage Options. A problem has occurred with a disk transaction. Cause The directory structure is bad, or there is a problem with a file. Solution In Microsoft Windows XP, right-click Start, bootable. Solution Replace with a bootable diskette. 158 Appendix D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 169
. Run Computer Setup and disable Network Server Mode in Security > Password Options. Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. In Microsoft Windows XP, right-click Start, click Explore - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 170
directions in the Solving Hardware Installation Problems on page 171 section. If the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a dark blue SATA connector. Bootable hard drive's controller is not listed first in the Boot Order. - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 171
Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 172
down the computer and contact HP for a replacement been activated. enclosure. Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 173
card. Solution Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not ). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 174
Problems (continued) Blank screen (no video motherboard or an add-in card. Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor. 1. In Windows XP Control controls video memory with HP memory. 4. video - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 175
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may to the documentation that came with the monitor for instructions. Solving Display Problems 165 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 176
is off while connecting the video cable. "Out of Range" displays on screen. Cause Video resolution and refresh rate are set higher than what the monitor supports. Solution Restart the computer and high. Lower brightness and/or contrast settings. 166 Appendix D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 177
D-7 Solving Audio Problems Sound cuts in and out. Cause Processor resources are being used by other open applications. Direct sound latency, common in many media player applications. Solution Shut down all open processor-intensive applications. In Windows XP only: 1. From the Control Panel, select - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 178
a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices application has selected the correct audio device. The operating system controls may be set to use a different audio device as the Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 179
and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you may not have made the connection to the printer. Printer - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 180
correct printer driver for the Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows XP Desktop, click Start > Shut Down. On the Windows Vista or Windows 7 Desktop Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 181
and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems 171 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 182
Reboot the computer and follow the instructions for accepting the changes. A conflicts with other devices. Use Windows Device Manager to deselect the automatic specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 172 Appendix D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 183
DIMM1 or XMM1 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, 3. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 184
option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6. Click the Power Management tab - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 185
Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller an authorized service provider. Solving Network Problems 175 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 186
is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industry-standard specifications. Solution Install a working, industry-standard NIC, or - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 187
authorized service provider. Solving Memory Problems If you encounter memory problems, DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out- - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 188
module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the the processor is present. 2. Reseat the processor. 178 Appendix D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 189
Cause Solution The current processor does not support a feature previously 1. Install a Network Server Mode is enabled in Computer Setup. Run the Computer Setup utility and disable Network cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 190
to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 191
, common causes and solutions are listed in the following table. Table D-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 192
outlet. The correct device driver is not installed. 1. Install the correct driver for the device. Access Problems Unable to connect to the Internet. Cause Internet Service Provider PC" LED light on the front of the cable/DSL modem will be on.) 182 Appendix D Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 193
Table D-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause for having the browser remember some specific information that the Web server can later retrieve.) Windows 7 1. Select Start > Control Panel. 2. Click Network and Internet. 3. Click Internet Options - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 194
download Web sites. Cause Modem is not set up properly. Solution Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control is connected and working properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System Troubleshooting Without Diagnostics - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 195
Computer will not continue after HP logo screen has appeared. service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. Solving Software Problems - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 196
established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the override to log in to the computer. This is a useful feature for a network administrator. If you forget the password for the computer, you can clear that - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 197
Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password See the Safety & Regulatory Information guide for more information. 3. Remove the Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 198
and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 7. 188 Appendix E Password Security and Resetting CMOS - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 199
instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP to an optional external hard drive, a network drive, or discs. Note the following when ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 200
active window, ) support store instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only). NOTE: Windows® includes the User Account Control Windows Startup Repair to fix problems that might prevent Windows Windows 7 operating system - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 201
Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 202
Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the System Recovery discs that you can obtain from HP Support system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD, - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 203
G Specifications MT Specifications Table G-1 Specifications Chassis Height Width Depth 15.08 in 6.82 in 16.58 in 38.2 cm 17.3 Voltage Range 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. MT Specifications 193 - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 204
SFF Specifications Table G-2 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Maximum .5 cm 10.4 cm 39.7 cm 6.3 kg 5° to 35°C -30° to 65°C 10-90% 5-95% 3048 m 9144 m 194 Appendix G Specifications - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 205
MT spare part number 18, 23 access panel, SFF spare part number 25, 30 audible codes 146 audio problems 167 Customer Support 150, 185 D disassembly preparation 42 SFF 90 diskette problems 156 drive 35 error codes 138, 146 messages 138 ethernet BNC pin assignments 129 expansion card SFF installation - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 206
93 specifications 47, 93 memory module spare part number 47, 93 memory modules spare part number 18, 23, 25, 29, 30 memory problems 177 microphone pin assignments 129 microtower components 3 monitor pin assignments 131 monitor problems 163 mouse cleaning 39 spare part number 28 mouse problems 170 MT - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 207
Card Reader 162 memory 177 monitor 163 mouse 170 network 173 power 155 printer 169 processor 178 software 185 processor problems 185 servicing computer 39 spare part number tamper-resistent wrench 39 Torx T-15 screwdriver 39 speaker MT spare part number 79 SFF spare part number 115 specifications - HP Pro 3330 | HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 208
temperature control 37 tools, servicing 39 Torx T15 screwdriver 39 U USB pin assignments 129 V ventilation, proper 37 W Wake-on-LAN feature 174 Windows 7 operating system DVD 192 198 Index
Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3330 Small Form Factor