HP Pro 3380 Micro Maintenance & Service Guide Pro 3330/3380 Microtower Pro
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- HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 1
Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3335/3385 Microtower HP Pro 3340/3348 Microtower HP Pro 3330 Small Form Factor - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 2
copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide Third Edition (November 2012) First Edition (September 2011) Document Part Number: 670582-003 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 4
iv About This Book - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 5
Table of contents 1 Product Features ...1 Identifying the Chassis ...1 Serviceability Features ...1 Feature Overview ...2 Microtower Components ...3 Small Form Factor Components ...4 2 Activating and Customizing the Software ...5 Activating and customizing the software in Windows 7 5 Activating the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 6
Cleaning Safety Precautions 44 Cleaning the Computer Case 44 Cleaning the Keyboard ...45 Cleaning the Monitor ...45 Cleaning the Mouse ...46 Service Considerations ...46 Power Supply Fan ...46 Tools and Software Requirements 46 Screws ...46 Cables and Connectors ...47 Hard Drives ...47 Lithium - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 7
7 Removal and Replacement Procedures - Microtower (MT) Chassis 48 Preparation for Disassembly ...48 Access Panel ...49 Front Bezel ...51 Memory ...53 DDR3-SDRAM DIMMs ...53 Populating DIMM Sockets 56 Removing Memory Modules 56 Expansion Cards ...59 Cable Management ...65 Cable Connections ...67 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 8
System Board ...138 Battery ...139 Appendix A Troubleshooting Without Diagnostics 141 Safety and Comfort ...141 Before You Call for Technical Support 141 Helpful Hints ...142 Solving General Problems ...144 Solving Power Problems ...148 Solving Hard Drive Problems ...150 Solving Media Card Reader - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 9
Appendix C Backup and Recovery ...185 Restoring and recovering in Windows 7 185 System Restore ...185 System Recovery ...185 System Recovery when Windows is responding 186 System Recovery when Windows is not responding 187 System recovery using recovery media 187 Creating recovery media 188 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 10
x - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 11
33xx Series SFF NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 12
on model) ● Up to 1 TB 3.0 Gb/s SATA hard drive ● Bays: 2 external 5.25, 1 external Media Card Reader bay, 2 internal 3.5" bays; Ports: 4 SATA devices supported, 3Gb/s, 1.5Gb/s; ● SuperMulti DVD Drive or Blu-ray BD-RW SuperMulti DL Drive ● Realtek 8171E-VB Gbe LAN with Lightning protection ● 6 total - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 13
● Optional 16-1 card reader ● DVI-D and VGA video ports ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Windows 8, Windows 7, or RedFlag Linux Microtower Components - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 14
Small Form Factor Components Table 1-2 Microtower Components 1 External 5.25" drive bay for optical drive 6 2 Internal 3.5" hard drive bay 7 3 Rear I/O includes: (1) PCIe x1 slot, (1) PCIe x16 8 slot, (2) PCI slots, (4) USB 2.0 ports; network, DVI-D and VGA video ports, microphone jack, - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 15
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION: After - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 16
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 17
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 18
memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 19
USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 20
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option System Information About Set Time and Date Flash - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 21
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 22
hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 23
Table 3-3 Computer Setup-Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 24
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup-Security Option Description Setup Password Allows you to set and - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 25
Table 3-4 Computer Setup-Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot System IDs Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 26
and then back on. Default is disabled. Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 27
except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you manage the custom key settings. ◦ Clear that lets you boot to a device or troubleshoot your computer. Computer Setup (F10) Utilities 17 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 28
Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4 state, not the S5 state. ◦ S0 (On) = Solid green LED. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 29
during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on during POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 30
NIC option-ROM-enabled. Default is PXE. ● SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option ROM disabled, users will be unable to boot to hard drives - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 31
Table 3-6 Computer Setup-Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 32
4 Illustrated parts catalog Microtower (MT) Chassis Spare Parts Computer Major Components 22 Chapter 4 Illustrated parts catalog - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 33
Item (1) (2) (3) (4) (5) (6) Description Access panel Front bezel For use in the People's Republic of China For use on 3330 models Power supply 300W 300W, 85% efficient 250W, non-PFC System board (includes replacement thermal material) For use in 3330/3380 models (Intel) For use in 3330 models with - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 34
Item Description 3420, 3.4 GHz, 3-MB L3 cache 3225, 3.3 GHz, 3-MB L3 cache 3220, 3.3 GHz, 3-MB L3 cache 2130, 3.4 GHz, 3-MB L3 cache 2120, 3.3 GHz, 3-MB L3 cache 2100, 3.1 GHz, 3-MB L3 cache Intel Pentium Dual-Core processors: G870, 3.1-GHz, 3-MB L3 cache G860, 3.0-GHz, 3-MB L3 cache G850, 2.9-GHz, - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 35
Item Description AMD Sempron processor: X2 190, 2.5 GHz, 1-MB L2 cache Cables Spare part number 666889-001 Item (1) (2) Description Power switch/LED assembly SATA cable, 165 mm SATA3 cable, 165 mm SATA cable, 370 mm (not illustrated) Adapter, DVI to VGA, HF (not illustrated) DMS-59 to Dual VGA - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 36
Misc Parts Item (1) (2) (3) Description Chassis fan Fan sink (includes replacement thermal material) Front I/O and USB assembly Speaker with rubber rivets Card reader, 16-in-1 Card reader, bezel blank Card reader, bezel Mouse PS2, optical, black USB, laser, black USB, optical, black Rubber feet - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 37
Drives Description Hard drive 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm, 2.5-inch 500-GB, 5400-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 16X SATA DVD±RW drive DVD-ROM drive Bezel, optical drive Misc - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 38
Description Other boards: Intel Gigabit NIC, includes bracket HP USB 3.0 SuperSpeed PCIe x1 card Sequential Part Number Listing Spare part number 449283-001 487562-001 463023-001 490367-001 508466-001 530593-001 537748-001 537749-001 570580-001 581599-001 581600-001 585154-001 585156-001 585157- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 39
Spare part number 635802-001 635803-001 636917-001 637995-001 637996-001 638628-001 638629-001 638630-001 638631-001 638632-001 638815-001 638817-001 632938-001 647012-001 647013-001 647014-001 655971-001 655972-001 655973-001 656721-001 656833-001 657099-001 657102-001 657103-001 657104-001 657105- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 40
Spare part number 663100-001 663101-001 663213-001 663214-001 665120-001 665121-001 665122-001 665123-001 665467-001 666330-001 666885-001 666886-001 666887-001 666888-001 666889-001 666891-001 666892-001 667719-001 667720-001 667727-001 667854-001 668571-001 668572-001 670439-AA1 682410-001 682411- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 41
Spare part number Description 691935-001 Intel Pentium Dual-Core G640 processor, 2.8 GHz, 3-MB L3 cache (includes thermal material) 691936-001 Intel Pentium Dual-Core G870 processor, 3.1 GHz, 3-MB L3 cache (includes thermal material) 697246-001 ATI Radeon HD 6350 512-MB graphics adapter 700578- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 42
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item (1) (2) (3) (4) Description Access panel Front bezel Power supply 220W 270W System board (includes replacement thermal material) For use in models without Windows 8 For use in models with NetClone For use in models with - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 43
Item Description Processors (include replacement thermal material; not illustrated) Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2400, 3.0 GHz, 6-MB L3 cache Intel Core i3 processors: 2130, 3.4 GHz, 3-MB - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 44
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm SATA cable, 165 mm (not illustrated) Adapter, DVI to VGA, HF (not illustrated) DMS-59 to Dual VGA cable (not illustrated) PATA to SATA power adapter (not illustrated) USB 3.0 SuperSpeed power extension cable Spare part - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 45
Misc Parts Item (1) (2) (3) Description Chassis fan Fan sink (includes replacement thermal material) Front I/O and USB assembly Mouse PS2, optical, black USB, laser, black USB, optical, black Speaker with rubber rivets Serial port kit Printer port kit USB powered speakers Feet Spare part number - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 46
Drives Description Hard drive 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 500 GB, 7200 rpm, 2.5 inch 250-GB, 7200-rpm Drive adapter, 2.5 inch Optical drive 16X SATA DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti DL Drive Misc Boards Description ATI Radeon HD 6350 512-MB graphics adapter - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 47
Sequential Part Number Listing Spare part number 449283-001 463023-001 490367-001 537748-001 537749-001 570580-001 581599-001 581600-001 585157-001 586721-001 617030-001 621419-001 632486-001 632827-001 632938-001 635802-001 635803-001 636917-001 637995-001 637996-001 638628-001 638629-001 638630- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 48
Spare part number 656832-001 656834-001 656984-001 657102-001 657401-001 657852-001 660261-001 663099-001 663213-001 663214-001 665120-001 665121-001 665123-001 665224-001 665467-001 666885-001 666891-001 666892-001 667719-001 667720-001 667727-001 668569-001 668570-001 682410-001 682411-001 686217- - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 49
the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 50
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 51
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 52
Removing DIPs* from vinyl tray 2,000 V Removing DIPs* from Styrofoam 3,500 V Removing bubble pack from PCB 7,000 V Packing PCBs in foam-lined box 5,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 53
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 54
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 55
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 56
ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 44. Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power Supply - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 57
or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 58
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly 1. Close Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 5. Disconnect the power cord from the electrical outlet and then - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 59
Access Panel Description Access panel Spare part number 657104-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 60
3. Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 61
Front Bezel Description Front bezel for use on 3330 models Front bezel for use only in the People's Republic of China Spare part number 668571-001 670439-AA1 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 62
5. Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. 52 Chapter 7 Removal and Replacement Procedures - Microtower (MT) - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 63
● HP Pro 3335/3385: 4 DIMM slots, 16 GB max These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory for Intel models or 16 GB for AMD models. Figure 7-5 DIMM Socket Locations - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 64
Table 7-1 DIMM Socket Locations - HP Pro 3330/3380 (continued) Description Socket Color XMM3 socket, Channel B Black NOTE: A DIMM must occupy the XMM1 socket. Figure 7-6 DIMM Socket Locations - HP Pro 3340/3348 Insertion Order 2 Table 7-2 DIMM Socket Locations - HP Pro 3340/3348 Description - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 65
CAS latency 9 DDR3 1333 MHz (9-9-9 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 66
NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets Populate the DIMM sockets in the following order: XMM1, XMM3 The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 67
3. Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 4. Open both latches of the memory module socket. Figure 7-8 Removing a DIMM Memory 57 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 68
5. Remove the memory module from the socket. Figure 7-9 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 69
Expansion Cards Description Graphics boards for use in computers without Windows 8: ATI Radeon HD 6350 512-MB graphics adapter ATI Radeon HD 6450 512-MB graphics adapter ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 ATI Radeon HD 7450 1-GB graphics adapter nVidia Quadro NVS300 PCIe x16 graphics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 70
The computer has one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and two PCI expansion slots. The expansion slots accommodate full-height or half-height expansion cards. Figure 7-10 Expansion Slot Locations - HP Pro 3330/3380 Figure 7-11 Expansion Slot Locations - HP Pro 3340/ - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 71
Figure 7-12 Expansion Slot Locations - HP Pro 3335/3385 Table 7-4 Expansion Slot Locations Item Description PCIE X16 PCI Express x1 expansion slot PCIEX1_1 PCI Express x16 expansion slot PCI1 PCI slot PCI2 PCI slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 72
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-13 Removing the slot cover screw Figure 7-14 Opening the slot cover lock 62 Chapter 7 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 73
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must remove - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 74
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-16 Removing a - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 75
cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 8 for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 76
2. Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. 66 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 77
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name ATX_POWER ATX_CPU SYS_FAN CPU_FAN INT_SPKR F_PANEL F_AUDIO MINI_LED F_USB1 F_USB2 F_USB3 SATA0 SATA1 SATA2 SATA3 Connector Color white white brown white white black yellow - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 78
667720-001 686217-001 684237-001 702643-001 684236-001 621419-001 The computer supports up to five drives that may be installed in various configurations. This section 15 screwdriver is needed to remove and install the guide screws on a drive. 68 Chapter 7 Removal and Replacement Procedures - Microtower ( - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 79
Drive Positions Figure 7-19 Drive Positions 1 Two 5.25-inch external drive bays for optical drives 2 One 3.5-inch external drive bay for media card reader 3 Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 80
optical drive connects to the power connector labeled P5. ● Connect a media card reader to the system board connector labeled F_USB2. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 81
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-20 System Board Drive Connections - HP Pro 3330/3380 Figure 7-21 System Board Drive Connections - HP Pro 3340/3348 Drives 71 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 82
Figure 7-22 System Board Drive Connections - HP Pro 3335/3385 Table 7-5 System Board Drive Connections System Board Connector System Board Label SATA0 SATA0 SATA1 SATA1 SATA2 SATA2 SATA3 SATA3 Media Card Reader F_USB2 Color dark blue white light blue orange white 72 Chapter 7 Removal - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 83
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 84
5. Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-24 Pushing the optical drive 6. Push the optical drive slightly forward. Figure 7-25 Pushing the optical drive 74 Chapter 7 Removal and Replacement Procedures - Microtower ( - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 85
7. Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-26 Disconnecting the power and data cables 8. Slide the drive out of the computer. Figure 7-27 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 86
Figure 7-28 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 87
3. Locate hard disk drive in the computer. Figure 7-29 Hard drive location Drives 77 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 88
4. Remove the two screws that secure the hard drive cage to the computer. Figure 7-30 Removing the hard drive cage screws 5. Press the latch at the side of the hard drive cage to release it. Figure 7-31 Releasing the hard drive cage 78 Chapter 7 Removal and Replacement Procedures - Microtower (MT) - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 89
6. Lift the cage partially out of the computer. Figure 7-32 Lifting the hard drive cage 7. Disconnect the cables from the of the hard drive. Figure 7-33 Disconnecting the hard drive cables Drives 79 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 90
8. The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. 80 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 91
9. Slide the hard drive out of the cage. Figure 7-34 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. Figure 7-35 Disconnecting the hard drive - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 92
Figure 7-36 Disconnecting the hard drive cables 82 Chapter 7 Removal and Replacement Procedures - Microtower (MT) Chassis - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 93
Front I/O and USB Panel Housing Assembly Description Front I/O and USB assembly Spare part number 668572-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49) 3. Lay the computer on its side with the front facing - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 94
7. Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-38 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures. 84 Chapter 7 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 95
Power Switch/LED Assembly Description Power switch/LED assembly Spare part number 657105-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the front facing toward you. 4. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 96
upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 97
System Fan Description Fan Spare part number 657103-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the rear facing toward you. 4. Remove the four Phillips screws that - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 98
5. Disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: System board appearance may vary. Figure 7-42 Removing the fan To install the fan, reverse the removal - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 99
Speaker Description Speaker with rubber rivets Spare part number 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 100
7. While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 7-44 Removing the speaker To install the speaker, reverse the removal procedures. When installing the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 101
Fan Sink Assembly Description Fan sink for use in models with Intel processors Spare part number 667727-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the rear facing - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 102
Processor Description Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2320, 3.0 GHz, 6-MB L3 cache Intel Core i3 processors: 3420, 3.4 GHz, 3-MB L3 cache 3225, 3.3 GHz, 3-MB L3 cache 3220, 3.3 GHz, 3-MB L3 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 103
Description X2 B60, 3.3 GHz, 6-MB L3 cache X2 B57, 3.2 GHz, 6-MB L3 cache AMD Athlon II processors: X2 B30, 3.6 GHz, 2-MB L2 cache X2 B28, 3.4 GHz, 2-MB L2 cache X2 B26, 3.2 GHz, 2-MB L2 cache X2 250, 3.0 GHz, 2-MB L2 cache X2 220, 2.8 GHz, 2-MB L2 cache AMD Sempron processor: X2 190, 2.5 GHz, 1-MB - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 104
5. If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 105
the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Processor 95 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 106
Power Supply Description Power supply, 300W Power supply, 300W, 85% efficient Power supply, 250W, PFC Spare part number 656721-001 575437-001 508466-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 107
5. Remove the four screws that secure the power supply to the rear chassis. Figure 7-48 Power supply screws 6. Inside of the unit, press the power supply release latch on the chassis base (1). 7. Slide the power supply toward the front of the computer (2), then lift the power supply out of the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 108
System Board NOTE: All system board spare part kits include replacement thermal material. Description System board for use in 3330/3380 models System board for use in 3330 models with NetClone System board for use in 3330 models with Windows 8 with no Digital Product Key (DPK) System board for use - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 109
latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 110
to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information on backing up the CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 111
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 112
Access Panel Description Access panel Spare part number 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer. Figure - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 113
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. Access Panel 103 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 114
Front Bezel Description Front bezel Spare part number 668569-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 115
board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 116
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color XMM1 socket, Channel A (populate first - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 117
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 118
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 119
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 120
Expansion Card Description ATI Radeon HD 6350 512-MB graphics adapter ATI Radeon HD 6450 512-MB graphics adapter nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 ATI Radeon HD 7450 1-GB graphics adapter HP USB 3.0 SuperSpeed - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 121
To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 122
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 123
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 124
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 125
Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name ATX_POWER ATX_CPU SYS_FAN CPU_FAN INT_SPKR F_PANEL F_AUDIO MINI_LED F_USB1 F_USB2 F_USB3 SATA0 SATA1 SATA2 SATA3 Connector Color white white brown white white black yellow - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 126
Drives Description 16X SATA DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti DL Drive 1 TB, 7200 rpm SATA hard drive 750 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm hard drive, 2.5 inch 250 GB, 7200 rpm SATA hard drive Drive adapter, 2.5 inch Drive Positions - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 127
primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 128
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw 7. Return the drive to its normal position. 118 Chapter 8 Removal and Replacement Procedures - - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 129
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 130
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive 120 Chapter 8 Removal and Replacement - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 131
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables 8. Remove the hard drive from the computer. Figure 8-21 Removing the hard drive Drives 121 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 132
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. 122 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 133
Power Switch Description Power switch/LED assembly Spare part number 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 134
6. Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable 7. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 8. Rotate the power switch right to left (2), - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 135
Front USB Assembly Description Front I/O and USB assembly Spare part number 668570-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 136
6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw 7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-28 Disengaging the front - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 137
Speaker Description Speaker Spare part number 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 138
7. While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures. When installing the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 139
Fan Assembly Description Fan Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel ( - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 140
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. 130 Chapter 8 Removal and Replacement Procedures - Small - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 141
Fan Sink Description Fan sink Spare part number 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 142
5. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 143
Processor Description Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 2400, 3.1 GHz, 6-MB L3 cache 2320, 3.0 GHz, 6-MB L3 cache Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache 2120, 3.3 GHz, 3-MB L3 cache 2100, 3.1 GHz, 3-MB L3 cache - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 144
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 145
of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power supply, 270W Spare part number 656722-001 665224-001 WARNING! To reduce potential safety issues, only the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 146
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws 136 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 147
6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3). Figure 8-37 Removing - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 148
System Board NOTE: All system board spare part kits include replacement thermal material. Description System board for use in models without Windows 8 System board for use in models with NetClone System board for use in models with Windows 8 with no Digital Product Key (DPK) System board for use in - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 149
10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure 8-38 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 150
to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information on backing up the CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 151
on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 152
guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 153
expansion board or other option. See Solving Hardware Installation Problems on page 166 for instructions. ● Be sure that all the needed device drivers than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 154
to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized select Control Panel from the list of applications. 144 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 155
Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP Add more memory. Defragment hard drive. Restart the computer. Solving General Problems 145 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 156
Table A-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. 146 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 157
the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving General Problems 147 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 158
are listed in the following table. Table A-2 Solving Power Problems Power supply shuts down intermittently. Cause If equipped with a voltage selector, voltage selector switch board header. 3. If fan a plugged in and not spinning, replace it. 148 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 159
2. Open the access panel and ensure the power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 160
automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 166 section. If the system still does not recognize the new device, POST Delay in Advanced > Power-On Options. 150 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 161
page 195 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Solving Hard Drive Problems 151 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 162
, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 152 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 163
Solving Media Card Reader Problems Table A-4 Solving Media Card Reader Problems Media card will not work in a digital The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 164
boot process. 2. During POST (Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup. 154 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 165
, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table A-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 166
and contrast controls. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor. 156 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 167
to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu button computer power is off while connecting the video cable. Solving Display Problems 157 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 168
than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the , and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 169
monitor's on-screen display menu. the graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display do not appear correct. Cause The font you are using does not support that particular symbol. Solution Use the Character Map to locate and select Solving Display Problems 159 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 170
in the following table. Table A-6 Solving Audio Problems Sound cuts in and out. Cause Processor use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio 160 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 171
Table A-6 Solving Audio Problems (continued) Sound does not come out of the speaker The application is set to use a different audio device than speakers. Solution Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 172
and to the common causes and solutions listed in the following table. Table A-7 Solving Printer Problems Printer will not print. Cause Printer is not turned on and online. The correct printer drivers the correct printer driver for the application. 162 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 173
Table A-7 Solving Printer Problems (continued) Printer prints garbled information. Cause The cables may not be connected properly. Printer memory may be overloaded. Solution Reconnect may be out of paper. Solution Check the paper tray and refill it if it is empty. Solving Printer Problems 163 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 174
to the common causes and solutions listed in the following table. Table A-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy in Computer Setup at Advanced > Device Options. 164 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 175
Table A-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving Keyboard and Mouse Problems 165 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 176
hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, to cool before touching. Table A-10 Solving Hardware Installation Problems A new device is not recognized as part of the Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 177
the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 178
guidelines do not discuss the process of debugging the network cabling. Table A-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. , then enable the appropriate Wake-on LAN option. 168 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 179
properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Solving Network Problems 169 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 180
The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the resource settings for the board. Contact an authorized service provider. Diagnostics passes, but the computer does not 170 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 181
EEPROM. Solution Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 182
Table A-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. 172 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 183
a two second pause. Cause Solution The current processor does not support a feature previously 1. Install a TXT (Trusted Execution Technology) capable came with the optional device. Table A-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 184
automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 166 section. If the system still does not recognize the new device, to remove parental lock. Reinstall media. 174 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 185
that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving CD-ROM and DVD Problems 175 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 186
causes and solutions are listed in the following table. Table A-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The boots. Flash drive is defective. Try a different flash drive. 176 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 187
utility and ensure that the USB ports are set to Enabled in Security > USB Security. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 188
Solution You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. 178 Appendix A Troubleshooting Without Diagnostics - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 189
● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 190
scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, and then select Automatic Repair. Windows - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 191
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. Contacting Customer - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 192
in HPSA. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. ● Isolate true hardware failures: The - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 193
the system to search for the diagnostics in the following locations: a. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 184) b. The hard disk drive c. A core set of diagnostics in the BIOS - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 194
. 6. Select your operating system. 7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device. NOTE - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 195
utility documentation for instructions on making backup copies support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 196
or DVD or to a USB flash drive. NOTE: In some cases, you must use recovery media for this procedure. To create this media, follow the instructions in Creating recovery media on page 188. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 197
8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 198
with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 199
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 187. To perform a System Recovery using recovery - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 200
then select from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 201
can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. type h, and then select Help and Support. To recover your information using Automatic Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 202
separately) To order Windows 8 operating system media, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the media by calling support. CAUTION: Using Windows 8 operating system media completely erases hard drive contents and - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 203
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 204
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 205
-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 206
configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 207
be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery -ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support 1. If additional memory was recently ECC - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 208
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 209
been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 210
. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 211
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 212
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 213
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution 1. Reboot the computer. which fails into the "General" grouping. Status information displayed along with the - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 214
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. Parity Check 2 Parity RAM failure. Recommended action 1. Reconnect keyboard with computer turned off. - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 215
then replace heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Red Power LED flashes three 3 times, once every second, followed system board. OR 2. Check if a device is causing the problem by The incorrect external removing ALL attached devices (such as power - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 216
two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. CAUTION: To avoid damage to the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the system board. Red Power LED - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 217
, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 218
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 219
touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from pins 2 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 220
object. See the Safety & Regulatory Information guide for more information. 3. Remove the access the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the the date and time. For instructions on Computer Setup, see Computer Setup ( - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 221
G Specifications MT Specifications Table G-1 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Energy Consumption Normal Operation - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 222
) Model 300W Rated Voltage Range 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 223
23, 29 access panel, SFF spare part number 32, 38 audible codes 204 audio problems 160 B Backup and Restore 190 battery disposal 47 removal and replacement 99, 139 beep 67, 115 country power cord set requirements 194 Customer Support 141, 181 D disassembly preparation 48 SFF 101 drive connectors - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 224
MT spare part number 25, 29 power switch/LED assembly, SFF spare part number 34, 38 power-on password 208 preparation for disassembly 48 printer problems 162 problems audio 160 CD-ROM or DVD 173 flash drive 176 front panel 177 general 144 hard drive 150 hardware installation 166 Internet access 177 - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 225
SATA cable, spare part number 34 system board removal and replacement 138 system board, spare part number 32 small form factor components 4 software problems 179 servicing computer 46 spare part number tamper-resistent wrench 46 Torx T-15 screwdriver 46 speaker MT spare part number 89 SFF spare part - HP Pro 3380 Micro | Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 226
W Wake-on-LAN feature 168 Windows 8 operating system DVD 192 216 Index
Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3335/3385 Microtower
HP Pro 3340/3348 Microtower
HP Pro 3330 Small Form Factor