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Using SoftPaq Download Manager, HP Help and Support - support downloads

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Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download. SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically. SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download SoftPaqs, you must first download and install the program. Go to the HP website at http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download Manager. To download SoftPaqs: 1. Open your Web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Select Start > All Programs > HP Help and Support > HP Software Setup. 3. Click the Check for Software Updates button. 4. When SoftPaq Download Manager opens for the first time, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to step 3. a. Select your operating system and language filters in the Configuration Options window. The filters limit the number of options that are listed in the Product Catalog pane. For example, if only Windows 7 Professional is selected in the operating system filter, the only operating system that is displayed in the Product Catalog is Windows 7 Professional. b. To add other operating systems, change the filter settings in the Configuration Options window. See the HP SoftPaq Download Manager software Help for more information. 5. In the left pane, click the plus sign (+) to expand the model list, and then select the model or models of the products you want to update. 6. Click Find Available SoftPaqs to download a list of available SoftPaqs for the selected computer. 7. Select from the list of available SoftPaqs, and then click Download Only if you have many SoftPaqs to download, because the SoftPaq selection and Internet connection speed determine how long the download process will take. If you want to download only one or two SoftPaqs and have a high-speed Internet connection, click Download & Unpack. 8. Right-click Install SoftPaq in the SoftPaq Download Manager software to install the selected SoftPaqs on the computer. Using SoftPaq Download Manager 63

Section	Page
Introduction	11
Finding more information about your new computer	11
Networking (select models only)	12
Creating a wireless connection	12
Identifying wireless and network status icons	12
Turning wireless devices on or off	14
Using HP Connection Manager (select models only)	14
Using operating system controls	14
Using a WLAN	15
Connecting to an existing WLAN	15
Setting up a new WLAN	16
Protecting your WLAN	16
Roaming to another network	17
Using HP Mobile Broadband (select models only)	17
Inserting a SIM	18
Removing a SIM	18
Using GPS (select models only)	19
Using Bluetooth wireless devices	19
Bluetooth and Internet Connection Sharing (ICS)	19
Connecting to a wired network	19
Using a modem (select models only)	19
Connecting a modem cable	20
Connecting a country- or region-specific modem cable adapter	21
Selecting a location setting	21
Viewing the current location selection	21
Adding new locations when traveling	22
Connecting to a local area network (LAN) (select models only)	23
Multimedia	24
Using the media activity controls	24
Audio	24
Adjusting the volume	25
Checking audio functions on the computer	25
Webcam (select models only)	25
Video	26
VGA	26
DisplayPort	27
HDMI	28
Configuring audio for HDMI	28
Intel Wireless Display (select models only)	29
Power management	30
Shutting down the computer	30
Setting power options	31
Using power-saving states	31
Initiating and exiting Sleep	31
Initiating and exiting Hibernation	31
Using the power meter	32
Using power plans	32
Viewing the current power plan	32
Selecting a different power plan	32
Customizing power plans	32
Setting password protection on wakeup	33
Using HP Power Assistant (select models only)	34
Using battery power	34
Finding additional battery information	34
Using Battery Check	35
Displaying the remaining battery charge	35
Maximizing battery discharge time	35
Managing low battery levels	35
Identifying low battery levels	35
Resolving a low battery level	36
Resolving a low battery level when external power is available	36
Resolving a low battery level when no power source is available	36
Resolving a low battery level when the computer cannot exit Hibernation	36
Conserving battery power	36
Storing a user-replaceable battery (select models only)	36
Disposing of a user-replaceable battery (select models only)	37
Replacing a user-replaceable battery (select models only)	37
Using external AC power	37
Testing an AC adapter	38
Switchable graphics/dual graphics (select models only)	39
Using switchable graphics (select models only)	39
Using dual graphics (select models only)	39
External cards and devices	41
Using Media Card Reader cards (select models only)	41
Inserting a digital card	41
Removing a digital card	42
Using ExpressCards (select models only)	42
Configuring an ExpressCard	42
Inserting an ExpressCard	43
Removing an ExpressCard	44
Using smart cards (select models only)	44
Inserting a smart card	45
Removing a smart card	45
Using a USB device	45
Connecting a USB device	46
Removing a USB device	46
Using 1394 devices (select models only)	46
Connecting a 1394 device	47
Removing a 1394 device	47
Using an eSATA device (select models only)	47
Connecting an eSATA device	48
Removing an eSATA device	48
Using a serial device (select models only)	49
Using optional external devices	49
Using optional external drives	49
Using the expansion port (select models only)	50
Using the docking connector (select models only)	50
Drives	52
Handling drives	52
Using hard drives	53
Improving hard drive performance	53
Using Disk Defragmenter	53
Using Disk Cleanup	53
Using HP 3D DriveGuard (select models only)	54
Identifying HP 3D DriveGuard status	54
Managing power with a parked hard drive	54
Using HP 3D DriveGuard software	55
Using optical drives (select models only)	55
Identifying the installed optical drive	55
Inserting an optical disc	55
Tray-load	55
Slot-load	56
Removing an optical disc	56
Tray-load	56
When the disc tray opens normally	57
When the disc tray fails to open normally	57
Slot-load	58
Sharing optical drives	59
Using RAID (select models only)	59
Security	60
Protecting the computer	60
Using passwords	61
Setting passwords in Windows	62
Setting passwords in Computer Setup	63
Managing a BIOS administrator password	63
Entering a BIOS administrator password	64
Managing a DriveLock password	65
Using Computer Setup Automatic DriveLock	65
Entering an Automatic DriveLock password	65
Removing Automatic DriveLock protection	66
Using the fingerprint reader (select models only)	67
Using Internet security software	68
Using antivirus software	68
Using firewall software	68
Installing critical security updates	68
Using HP ProtectTools Security Manager (select models only)	69
Installing an optional security cable	69
Maintenance	70
Cleaning your computer	70
Cleaning products	70
Cleaning procedures	70
Cleaning the display	70
Cleaning the sides and cover	71
Updating programs and drivers	72
Using SoftPaq Download Manager	73
Using HP Software Setup utility	74
Computer Setup (BIOS) and Advanced System Diagnostics	75
Using Computer Setup	75
Starting Computer Setup	75
Navigating and selecting in Computer Setup	75
Restoring factory settings in Computer Setup	76
Updating the BIOS	77
Downloading SoftPaqs to update the BIOS	77
Creating a bootable USB flash drive using a SoftPaq	77
BIOS management using system diagnostics	77
Using f10 setup to update the BIOS	78
Determining the BIOS version	78
Downloading a BIOS update	79
BIOS Setup Menu	79
Main menu	80
Security menu	80
Diagnostics menu	80
Using Advanced System Diagnostics	80
MultiBoot	82
About the boot device order	82
Enabling boot devices in Computer Setup	83
Considering boot order changes	83
Choosing MultiBoot preferences	84
Setting a new boot order in Computer Setup	84
Dynamically choosing a boot device using the f9 prompt	85
Setting a MultiBoot Express prompt	85
Entering MultiBoot Express preferences	85
Traveling with the computer	86
Troubleshooting resources	88
Electrostatic discharge	89

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Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for

HP business computers without requiring the SoftPaq number. Using this tool, you can easily search

for SoftPaqs, and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published

database file containing computer model and SoftPaq information. SoftPaq Download Manager

allows you to specify one or more computer models to determine which SoftPaqs are available for

download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If

updates are found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to

download SoftPaqs, you must first download and install the program. Go to the HP website at

http://www.hp.com/

go/sdm

, and follow the instructions to download and install SoftPaq Download

Manager.

To download SoftPaqs:

Open your Web browser. For U.S. support, go to

http://www.hp.com/go/contactHP

. For

worldwide support, go to

http://welcome.hp.com/

country/us/en/wwcontact_us.html

Select

Start

All Programs

HP Help and Support

HP Software Setup

Click the

Check for Software Updates

button.

When SoftPaq Download Manager opens for the first time, a window is displayed asking if you

want to show only software for the computer you are using or to show the software for all

supported models. Select

Show software for all supported models

. If you have used HP

SoftPaq Download Manager previously, go to step 3.

Select your operating system and language filters in the Configuration Options window. The

filters limit the number of options that are listed in the Product Catalog pane. For example, if

only Windows 7 Professional is selected in the operating system filter, the only operating

system that is displayed in the Product Catalog is Windows 7 Professional.

To add other operating systems, change the filter settings in the Configuration Options

window. See the HP SoftPaq Download Manager software Help for more information.

In the left pane, click the plus sign (+) to expand the model list, and then select the model or

models of the products you want to update.

Click

Find Available SoftPaqs

to download a list of available SoftPaqs for the selected

computer.

Select from the list of available SoftPaqs, and then click

Download Only

if you have many

SoftPaqs to download, because the SoftPaq selection and Internet connection speed determine

how long the download process will take.

If you want to download only one or two SoftPaqs and have a high-speed Internet connection,