HP ProBook 6360b HP ProBook 6360b Notebook PC - Maintenance and Service Guide
HP ProBook 6360b Manual
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- HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 1
HP ProBook 6360b Notebook PC Maintenance and Service Guide - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 2
2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft, Windows, and Windows - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 3
obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 5
10 Pointing devices (select models only 10 Lights ...11 Buttons, switches, and fingerprint reader 12 Keys ...14 devices ...34 Miscellaneous parts ...35 Sequential part number listing 36 4 Removal and replacement procedures 43 Preliminary replacement requirements 43 Tools required ...43 Service - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 6
Equipment guidelines 47 Component replacement procedures 48 Service tag ...48 Computer feet ...49 Battery ...50 SIM ...51 Bottom cover ...51 WLAN module ...52 Optical drive ...57 Upgrade bay ...58 Hard drive ...60 Bluetooth module ...62 Expansion memory modules 64 Keyboard ...66 WWAN module ...69 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 7
111 File menu ...111 Security menu ...112 System Configuration menu 113 6 Specifications ...117 Computer specifications ...117 33.8-cm (13.3-in) HD display specifications 118 Hard drive specifications ...119 DVD±RW SuperMulti DL LightScribe Drive specifications 120 Blu-ray ROM DVD±RW SuperMulti - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 8
9 Recycling ...138 Battery ...138 Display ...138 Index ...144 viii - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 9
Name Processors Chipset Graphics Panel Memory Description HP ProBook 6360b Notebook PC Intel® Core™ i7 processor, Dual Core 2nd Generation Intel Core i7-2620M, 2.70GHz (Turbo up to 3.40GHz) 4MB L3 Cache, 4 threads Intel Core i5 processors, Dual Core 2nd Generation Intel Core i5-2540M, 2.60-GHz - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 10
Category Hard drives Upgrade bay Description Supports dual-channel memory PC3-10600, 1333-MHz, DDR3 Supports the following configurations: ● 16384 (8192 × 2) Drive (SED) ● 250-GB, 7200-rpm Supports the following solid-state drives: ● 160-GB ● 128-GB HP Mobile Data Protection System 3D Fixed (removal - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 11
ray ROM DVD±RW SuperMulti DL LightScribe Drive ● DVD-ROM Drive Supports the following 9.5-mm SATA hard drive: ● 500-GB, 7200-rpm Webcam: Integrated dual-array microphone Non-Webcam: Integrated mono microphone HD audio Stereo speakers. Produce SRS Premium Sound. Integrated 720p HD webcam 56K V.92 MDC - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 12
(hot plug with auto-detect) 1394a 3-pin AC power Docking connector HP 90W Docking Station HP 120W Advanced Docking Station Full-size keyboard Supports TouchPad only or dual point (pointing stick and TouchPad) Spill-resistant design, HP DuraKeys Three launch buttons (QuickWeb, WLAN on/off, and Mute - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 13
ion battery Supports ST09 Extended Life Notebook Battery Supports BB09 Ultra Extended Life Notebook Battery Support for 6-cell, 2.80-Ah (62-Wh) battery HP Fast Charge Technology (does NOT support 9-cell, 3.00-Ah (100-Wh) Li-ion battery) Integrated fingerprint reader Integrated Smart Card reader slot - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 14
64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 7 DRDVD with WinDVD (Available with Windows 7 Home Basic and Windows 7 Starter) Windows 7 DRDVD without WinDVD (Available with Windows 7 Home Premium and Windows 7 Professional) Web-only support: Windows XP Professional 32 Windows Vista - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 15
Windows Vista 32/64 Business Windows 7 Enterprise 32/64 (SP1) Windows 7 Ultimate 32/64 (SP1) Certified: Novell™: SuSE Linux™ Enterprise Desktop Customer service replaceable parts: AC adapter Battery (system) Hard drive/SSD Memory module Optical drive Mini-PCI components (WLAN, WWAN, Bluetooth - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 16
2 External component identification Display Component (1) Internal display switch (2) WLAN antennas (2)* (3) WWAN antennas (2)* (select models only) Description Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 17
microphone(s) (1 or 2 depending on model) Record sound. NOTE: Single microphone provided for nonwebcam models and still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. *The antennas are not visible from the outside of the computer. Help and Support. Display 9 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 18
the right button on an external mouse. (7) Right TouchPad button Functions like the right button on an external mouse. *This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse. 10 Chapter 2 External component - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 19
: The TouchPad is off. ● Off: The TouchPad is on device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Off: The computer is off or in Hibernation. (6) Mute light NOTE: For more information, refer to "HP QuickWeb" in this guide and to the HP - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 20
. To learn more about your power settings: ● Windows 7-Select Start > Control Panel > System and Security > Power Options. ● Windows Vista-Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Turns the wireless feature on or off but - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 21
refer to "HP QuickWeb" in this guide and to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function. Mutes and restores speaker sound. Allows a fingerprint logon to Windows, instead of a password logon. Top components 13 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 22
Keys Component (1) esc key (2) Function keys (3) fn key (4) Windows logo key (5) Windows applications key (6) Integrated numeric keypad keys (7) num lk key Description Displays system information when pressed in combination with the fn key. Execute frequently used system functions when pressed in - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 23
the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: A battery is charging. ● Turquoise: A battery - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 24
All Programs > SRS Premium Sound. Supports the following optional digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card Component (1) Security cable slot (2) RJ-45 (network) jack (3) USB ports (2) (4) ExpressCard slot (5) Upgrade bay (6) Optical drive eject button (select models - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 25
Vent Description Enables airflow to cool sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE: When a device hard drive or connects an optional USB device. Connect optional USB devices. Connects an optional digital display device - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 26
Component (8) RJ-11 (modem) jack (9) Power connector Description Connects a modem cable. Connects an AC adapter. 18 Chapter 2 External component identification - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 27
Battery bay Holds the battery. (6) Accessory battery connector Connects an optional accessory battery. (7) Wireless and memory module compartments and Hold an HP Mobile Broadband Module, the memory modules, and hard drive bay the hard drive. NOTE: To prevent an unresponsive system, replace - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 28
(9) Vents (2) Description Contains a Bluetooth device. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool Notices that applies to your country or region. These notices are located in Help and Support. 20 Chapter 2 External component identification - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 29
specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period (4). (5). This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 21 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 30
Computer major components 22 Chapter 3 Illustrated parts catalog - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 31
for use in computers with a webcam 650166-001 ● 33.8-cm (13.3-in) HD AntiGlare LED SVA (1366x768) for use in computers with a WWAN module and with a webcam 650167-001 (2) Keyboard Keyboard without pointing stick (2 button TouchPad) For use in Belgium 639477-A41 For use in Brazil 639477-201 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 32
Switzerland For use in Taiwan For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States Keyboard with pointing stick (includes pointing stick and pointing stick cable) For use in Belgium For use in Brazil For use in Bulgaria For use in - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 33
fingerprint reader and TouchPad (4 button) Top cover includes TouchPad (4 button) (4) Processor Intel Core i7 processor, Dual Core 2nd Generation Intel Core i7-2620M, 2.70GHz (Turbo up to 3.40GHz) 4MB L3 Cache, 4 threads Intel Core i5 processors, Dual Core 2nd Generation Intel Core i5 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 34
Item Description Spare part number Intel Wi-Fi Link 6205, 802.11a/b/g/n for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 35
Item Description Spare part number Broadcom 4322 AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 36
cell Li-ion battery 62-Wh battery 628668-001 55-Wh HP Long Life battery 628670-001 55-Wh battery 628666-001 3-cell Li-ion battery 31-Wh battery 628664-001 (16) Base enclosure (includes rubber feet) 639468-001 (17) Bottom cover 646077-001 (18) Hard drive (includes hard drive bracket and - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 37
does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 639473-001. See Cable Kit on page 32 for more Cable Kit spare part number information. HP F5521 Broadband Module (WWAN) (not illustrated) 632155-001 Fingerprint reader board (not - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 38
(2) Webcam module (3) Display hinges (Hinge kit includes left and right hinges, brackets, and covers) (4) Display cable kit includes LCD cable, LCD cable (system board to color mapping board), LCD cable (color mapping board to panel) For use with computer models with a webcam For use with computer - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 39
Plastics Kit Item Description Plastics Kit: (1) Base enclosure cover (2) Bottom cover ExpressCard slot protective insert (not illustrated) LCD hinge covers (left and right; not illustrated) Spare part number 639482-001 Plastics Kit 31 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 40
Cable Kit Item Description Cable Kit: (1) RJ-11 connector cable (2) Bluetooth module cable (3) TouchPad cable (4) Power connector cable (5) ExpressCard cable Hinge Kit 32 Chapter 3 Illustrated parts catalog Spare part number 639473-001 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 41
Item Description Hinge Kit: (1) Left hinge assembly (2) Right hinge assembly LCD hinge covers (left and right; not illustrated) Spare part number 639476-001 Hinge Kit 33 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 42
Mass storage devices Item Description (1) Optical drive DVD±RW SuperMulti DL LightScribe Drive Blu-ray ROM DVD±RW SuperMulti DL LightScribe Drive DVD-ROM Drive (2) Hard drive (includes bracket and screws) 750-GB, 7200-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm (for use in the upgrade bay) 320-GB, 7200- - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 43
Miscellaneous parts Description AC adapter 65-W AC adapter Battery latch kit (includes latch, knob, and spring) Power cords: For use in Argentina For use in Australia For use in Brazil For use in Denmark - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 44
Description Rubber Kit (includes rubber feet and rubber screw covers) Screw Kit ● Phillips PM2.0×5.0 captive screw ● Black Phillips PM2.5×12.0 captive screw ● Silver Phillips PM2.5×12.0 captive screw ● Phillips PM2.0×7.0 captive screw ● Phillips PM2.0×4.0 screw ● Phillips PM3.0×3.0 screw ● Phillips - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 45
-BB1 Power cord for use in Israel 490371-D01 Power cord for use in Argentina 490371-D61 Power cord for use in India 537921-001 Bluetooth module 572520-001 Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 46
kit (includes latch, knob, and spring) 595762-001 500-GB, 7200-rpm hard drive for use in the upgrade bay (includes hard drive bracket and screws) 595824-001 ExpressCard cage assembly with LED 609948-001 65-W AC adapter 621565-001 2-GB memory module (PC3-10600, 1333-MHz, DDR3) 621569-001 4-GB - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 47
-001 500-GB, 7200-rpm hard drive (includes hard drive bracket and screws) 638039-001 2nd Generation Intel Core i5-2410M, 2.30-GHz (Turbo up to 2.90) processor 3-MB L3 cache, 4 threads 639467-001 Display enclosure (LCD back cover assembly) 639468-001 Base enclosure 639469-001 Display bezel for - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 48
for use in the Netherlands and Europe 639477-051 Keyboard without pointing stick for use in France 639477-041 Keyboard without pointing stick for use in Germany 639477-DJ1 Keyboard without pointing stick for use in Greece 639477-DD1 Keyboard without pointing stick for use in Iceland 639477-211 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 49
keyboard and pointing stick cables) 639478-081 Keyboard with pointing stick for use in Denmark (includes keyboard and pointing stick cables) 639478-B31 Keyboard cover (includes finger print reader, Touchpad (2 button) and bracket)) 639486-001 Top cover (includes Touchpad (2 button) and bracket)) - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 50
Spare part number Description 639736-001 1-GB memory module (PC3-10600, 1333-MHz, DDR3) 641674-001 320-GB, 7200-rpm hard drive (Self Encrypting Drive, includes hard drive bracket and screws) 641733-001 System board (HM65 includes WWAN and RTC battery) for use in all countries and regions except - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 51
tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 52
on surfaces covered with at least 2.5 cm (one inch) of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 53
not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 54
removing charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 55
, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum , or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On mats with hard ties to the ground ● Field service kits ● replacement requirements 47 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 56
removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service alphanumeric identifier used to locate documents, drivers, and support for the computer. 48 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 57
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 639483-001. There are 5 rubber feet that attach to the base enclosure cover/bottom cover in the locations illustrated below. Component replacement procedures 49 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 58
Description 9-cell, 100-Wh Li-ion battery 6-cell, 62-Wh Li-ion battery 6-cell, 55-Wh Li-ion battery 6-cell, 55-Wh HP Long Life Li-ion battery 3-cell, 31-Wh Li-ion battery Spare part number 631243-001 628668-001 628666-001 628670-001 628664-001 Before disassembling the computer, follow these steps - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 59
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). Remove the SIM - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 60
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). Remove the bottom - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 61
Antigua and Barbuda, 582564-001 Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Component replacement procedures 53 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 62
, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 593836-002 54 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 63
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 64
Reverse this procedure to install the WLAN module. 56 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 65
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 66
screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive bracket (2). Reverse this procedure to install an optical drive. Upgrade bay Description 500-GB, 7200-rpm hard drive 58 Chapter 4 Removal and replacement procedures Spare part number 595762-001 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 67
drive to the computer. 4. Push the optical drive tab (2) to release the drive from the computer. 5. Remove the optical drive (3) from the computer. 6. Remove the assembly from the base enclosure. Reverse this procedure to install the hard drive into the upgrade bay. Component replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 68
battery bay toward you. 2. Loosen the three Phillips PM2.5×12.0 captive screws (1) that secures the hard drive to the computer. 3. Grasp the Mylar tab (2) on the hard drive and slide the hard drive to the left to disconnect it from the system board. 60 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 69
the connector side of the hard drive up at an angle (3) and remove the drive (4) from the hard drive bay. 5. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive. 6. Lift the bracket (2) straight up - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 70
537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 71
Reverse this procedure to install the Bluetooth module. Component replacement procedures 63 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 72
the battery (see Battery on page 50). 5. Remove the bottom cover (see Bottom cover on page 51). Remove the expansion memory module: 1. Position the computer upside-down, with the front toward you. 2. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the memory - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 73
3. Remove the expansion memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install an expansion memory module. Component replacement - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 74
operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). Remove the keyboard - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 75
of the keyboard, and then rotate the keyboard forward until it rests upside-down on top of the TouchPad. 7. Release the zero insertion force (ZIF) connector to which the keyboard cable (1) is attached, and then disconnect the keyboard cable from the system board. Component replacement procedures 67 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 76
8. Release the ZIF connector to which the pointing stick cable (2) is attached, and then disconnect the pointing stick cable from the system board. 9. Remove the keyboard. Reverse this procedure to install the keyboard. 68 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 77
the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the SIM - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 78
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Figure be installed on the antenna connectors, as shown in the following illustration. 70 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 79
Reverse this procedure to install the WWAN module. Component replacement procedures 71 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 80
2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the bottom cover (see Bottom - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 81
4. Disconnect the modem module cable (3) from the modem module. Reverse this procedure to install the modem module. Component replacement procedures 73 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 82
the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the keyboard (see Keyboard on page 66). Remove the primary memory module: 1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the memory module. (The edge of the module - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 83
2. Remove the primary memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a primary memory module. Component replacement procedures 75 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 84
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 85
when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 86
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 50 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 87
it from the system board. 4. Rotate and lift the heat sink counter-clockwise (2) to clear the base enclosure, and then remove it from the removed. Thermal material is included with all heat sink and processor spare part kits. Reverse this procedure to install the heat sink. Component replacement - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 88
part kits include replacement thermal material. Description Spare part number Intel Core i7 processor, Dual Core 2nd Generation Intel Core i7-2620M, 2.70GHz (Turbo up to 3.40GHz) 4MB L3 Cache, 4 threads 631252-001 Intel Core i5 processors, Dual Core 2nd Generation Intel Core i5-2540M, 2.60-GHz - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 89
3. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 81 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 90
page 69). 6. Remove the keyboard (see Keyboard on page 66). 7. Remove the fan (see Fan on page 76). 8. Remove the heat sink (see Heat sink on page 78). Remove the base enclosure cover: 1. Position the computer right-side up, with the front toward you. 82 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 91
the keyboard. 3. Position the computer right-side up, with the rear toward you. 4. Remove the Four Torx T8M2.5×7.0 screws from the back of the unit that secure the display assembly to the computer. 5. Position the computer upside-down, with the front toward you. Component replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 92
screws 7. Remove the following Phillips screws: (1) Three Phillips PM2.0×3.0bh screws in the battery bay (2) Two Phillips PM2.0×3.0 screws in the ODD drive bay 8. Lift the base enclosure cover (1) up and forward. 9. Disconnect the speaker cable (2). 84 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 93
routed out of the display assembly are routed and arranged properly. Failure to follow these routing instructions can result in degradation of the computer's WLAN and WWAN performance. Reverse this procedure to reassemble and install the base enclosure cover. Component replacement procedures 85 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 94
battery (see Battery on page 50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Fan (see Fan on page 76) e. Heat sink (see Heat sink on page 78) f. Base enclosure cover (see Base - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 95
2. Remove the Bluetooth cable (1) by unplugging it from the system board (2). 3. Remove the two Phillips PM2.5×5.0 screws (1) that secure the speaker assembly to the base enclosure. 4. Remove the tape (2) from the speaker cable. 5. Slide the large speaker to the left (3) until the cutout in the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 96
Reverse this procedure to install the speaker assembly. 88 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 97
keyboard (see Keyboard on page 66). 7. Remove the base enclosure cover (see Base enclosure cover on page 82). Remove the display assembly: 1. Position the computer right-side up, with the front toward you. 2. Disconnect the display panel cable (1) from the system board (2). Component replacement - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 98
3. Push the display panel cable through the pass-thru cutout in the base enclosure (3). 4. Position the computer upside-down, with the front toward you. 90 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 99
5. Remove the following: (1) Display panel cable and tape from top cover (2) Display panel cable from clips in top cover (3) Two WLAN cables from top cover (5) Two WLAN cables from clips in top cover 6. Turn the computer right-side up, with the front toward you. Component replacement procedures 91 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 100
hinge are routed and arranged properly. Failure to follow these routing instructions can result in degradation of the computer's WLAN and WWAN performance. 8. If it is necessary to replace the display bezel or display hinges, remove the following: (1) Two rubber screw covers on the display bezel - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 101
part number 641735-001. 12. If it is necessary to replace the display panel, remove the six Phillips PM2.5×5.0 screws (1) that secure the display panel to the display enclosure, four screws on the bottom and two screws on the top. 13. Remove the display panel (2) from the display panel back cover - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 102
is in the Display Panel Cable Kit, spare part number 639471-001 (with webcam) or 639472-001 (without webcam). 17. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display panel. 94 Chapter - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 103
display enclosure back cover by lifting them (2) from the clips in the display enclosure back cover. 20. If it is necessary to replace the display panel hinges, remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel hinges to the display panel, three screws on the left and three - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 104
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 96 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 105
50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) e. Fan (see Fan on page 76) f. Heat sink (see Heat sink on page 78) g. Base enclosure - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 106
screws (1) that secure the system board to the top cover. 9. Lift up the front edge (2) of the system board. 10. Disconnect the ExpressCard cable (3) swinging ZIF connector from the system board (4). 11. Remove the system board from the chassis (5). 98 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 107
50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) e. Fan (see Fan on page 76) f. Heat sink (see Heat sink on page 78) g. Base enclosure - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 108
the AC adapter from the computer. 4. Remove the battery (see Battery on page 50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) 100 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 109
) g. Base enclosure cover (see Base enclosure cover on page 82) h. Display assembly (see Display assembly on page 89) i. System board (see System board on page 96) Remove the Power operating system. 2. Disconnect all external devices connected to the computer. Component replacement procedures 101 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 110
50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) e. Fan (see Fan on page 76) f. Heat sink (see Heat sink on page 78) g. Base enclosure - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 111
76) f. Heat sink (see Heat sink on page 78) g. Base enclosure cover (see Base enclosure cover on page 82) h. Display assembly (see Display assembly on page 89) i. System board (see System board on page 96) Remove the Fingerprint reader board assembly: 1. Position the top cover upside-down, with the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 112
. 4. Remove the battery (see Battery on page 50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) 104 Chapter 4 Removal and replacement - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 113
g. Base enclosure cover (see Base enclosure cover on page 82) h. Display assembly (see Display assembly on page 89) i. System board (see System board on page 96) Remove the operating system. 2. Disconnect all external devices connected to the computer. Component replacement procedures 105 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 114
50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) e. Fan (see Fan on page 76) f. Heat sink (see Heat sink on page 78) g. Base enclosure - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 115
50). 5. Remove the following components: a. Hard drive (see Hard drive on page 60) b. Optical drive (see Optical drive on page 57) c. Keyboard (see Keyboard on page 66) d. Modem module (see Modem module on page 72) e. Fan (see Fan on page 76) f. Heat sink (see Heat sink on page 78) g. Base enclosure - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 116
3. Remove the power connector cable from the enclosure. Reverse this procedure to install the power connector cable. 108 Chapter 4 Removal and replacement procedures - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 117
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 118
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter BIOS Setup. 3. Select the File, Security, Diagnostics, or System Configuration menu. To exit Computer Setup menus, choose one - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 119
-test on any hard drive in the system. ● Memory Test-Runs a comprehensive test on any memory installed in the computer. ● Battery Test-Runs a comprehensive test on any batteries installed in the computer. ● Error Log-Displays a log file if any errors have occurred. Replace the configuration settings - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 120
HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default). Fingerprint Reset on Reboot (if present) Reset/clear the fingerprint reader ownership (select models only; disabled by default). User Tools Change Password Enter, change, or delete a BIOS administrator password - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 121
You must have a setup password to change this setting. Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay. CAUTION: If you run Disk Sanitizer, the data on the selected drive is destroyed permanently. Enter a user-defined computer asset tracking - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 122
/disable USB legacy support (enabled by default). When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in Computer Setup even when a Windows operating system is not running. ◦ Startup from bootable USB devices, including a hard drive or optical drive connected by a USB - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 123
Disabled ◦ Boot to Network ◦ Follow Boot Order ● Enable/disable the Ambient Light Sensor. ● Enable/disable the Notebook Upgrade Bay device (enabled by default). ● Enable/disable the fingerprint device (enabled by default). ● Enable/disable the integrated camera (enabled by default). ● Enable/disable - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 124
disable the ExpressCard slot. ● Enable/disable the Smart Card reader slot. ● Enable/disable the eSATA port. ● Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl+P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 125
6 Specifications Computer specifications Metric Dimensions Length 22.0 cm Width 32.2 cm Height (front to rear) 3.4 to 3.6 cm Weight (equipped with 33.8-cm (13.3-in) HD display, DVD 1.95kg drive, 1-GB DIMM, 250-GB hard drive, 3-cell battery) Input power Operating voltage 18.5 V dc @ 3.5 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 126
specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in) HD display specifications Dimensions Height Width Diagonal Surface treatment Contrast ratio Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight PPI - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 127
Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 typical read, including setting) Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms Logical blocks 1,572,864,000 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 128
DVD±RW SuperMulti DL LightScribe Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Startup time Stop time Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 129
Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HDROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVD-R - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 130
DVD-ROM Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 131
the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. After you open Device Manager - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 132
and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. Windows Backup and Restore provides the following - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 133
-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only). NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 134
fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. NOTE: If you are unable to boot (start - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 135
and Support. Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 136
personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 137
the entire hard drive (select models only) ● Scheduling automatic backups (select models only) ● Creating system restore points ● Recovering individual files ● Restoring the computer to a previous state ● Recovering information using recovery tools NOTE: For detailed instructions, perform a search - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 138
fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. NOTE: If you are unable to boot (start - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 139
and Support. Using f11 CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 140
-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows Vista operating system DVD completely erases hard drive contents and reformats the hard drive - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 141
and folders ● Scheduling automatic backups ● Creating recovery points ● Recovering information NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 142
completely erases the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery process reinstalls the original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 143
5. Follow the on-screen instructions to install the operating system. 6. After the operating system is installed, remove the Operating System disc and insert the Driver Recovery disc. 7. Follow the on-screen instructions to install the drivers and programs. Windows XP 135 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 144
power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 145
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 146
at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org. This section provides disassembly instructions for the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 147
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). Display 139 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 148
the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 149
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 141 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 150
panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel. 142 Chapter 9 Recycling - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 151
the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 152
number 38 battery light 15 battery release latch 19 BIOS administrator password 112 Blu-ray ROM DVD±RW SuperMulti DL LightScribe Drive removal 57 spare part number 28, 34, 42, 57 Bluetooth cable, illustrated 32 Bluetooth module removal 62 spare part number 29, 37, 62 boot options 113 boot order 113 - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 153
number 49 File menu 111 Fingerprint reader board removal 102 spare part number 29, 42, 102 fingerprint reader, identifying 13 fn key, identifying 14 function keys, identifying 14 G graphics, product description 1 grounding equipment and methods 47 H hard drive precautions 44 product description - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 154
description 1 removal 80 spare part numbers 25, 80 product description audio 3 chipset 1 display panel 1 docking support 4 Ethernet 3 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 1 microphone 3 modem module 3 operating system 5 optical drives 2 pointing devices 4 ports - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 155
112 fingerprint reader reset 112 HP Sparekey 112 HP Sparekey enrollment 112 password policy 112 set up BIOS administrator password 112 System IDs 113 security, product description 5 self encrypting drive spare part number 42 service considerations 43 service tag 21, 48 serviceability, product - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 156
webcam, identifying 9 Windows 7 operating system DVD 127 Windows applications key, identifying 14 Windows Backup utility 133, 134 Windows logo key, identifying 14 Windows recovery 134 Windows Vista operating system DVD 132 wireless antennas disconnecting 55, 69 location 20 wireless antennas, - HP ProBook 6360b | HP ProBook 6360b Notebook PC - Maintenance and Service Guide - Page 157
HP ProBook 6360b Notebook PC
Maintenance and Service Guide