HP ProDesk 400 G3 Micro Getting Started Guide
HP ProDesk 400 G3 Micro Manual
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- HP ProDesk 400 G3 Micro | Getting Started Guide - Page 1
Getting Started HP Business PCs - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 2
Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 3
About this book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 4
iv About this book - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 5
drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: No boot, no power, no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 6
computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 7
vii - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 8
viii - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 9
hotfix from Microsoft to add support or downgrade to TPM 1.2. instructions on the screen to complete the activation. We recommend that you register your computer with HP during Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after the - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 10
this section in the order presented, until your issue is resolved. You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select Find your product, enter the model number of the computer, and click - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 11
drivers have been installed. For example, if you are using a printer, you need a driver Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 12
(to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. The hp.com/go/techcenter/pcdiags. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 13
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 14
troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service and Support. To access Help and Support, select Start > Help and Support. Recovery diagnostics). You can also manually create a system restore - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 15
using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW discs are not supported - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 16
USB flash drive. Click Next. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 17
Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due the operating system, programs, and drivers. However, you must reinstall any support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 18
this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 6. If the computer is working and power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 19
5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP Recovery Manager - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 20
operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 21
and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates and sign up for - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 22
find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select from the power source before opening the computer. If you encounter problems with the computer, monitor, or software, see the following list - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 23
drivers have been installed. For example, if you are using a printer, you need a driver Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 24
to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device hp.com/go/techcenter/pcdiags. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers are having problems with the computer, try the - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 25
the diagnostics, if applicable. ● Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. If you encounter issues 17 - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 26
and Support. From the Start screen, type help, and then select Help and Support. a bootable recovery drive that can be used to troubleshoot a computer that is unable to start. The HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Follow the on-screen instructions - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 27
and then click Next. 7. Follow the on-screen instructions to continue. System Recovery when Windows is not responding HP logo screen, repeatedly press the F11 key on your keyboard until the F11 HP Recovery message appears on the screen. 5. Select Troubleshoot. 6. Select Recovery Manager. 7. At the HP - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 28
and Support. From the Start screen, type help, and then select Help and Support. HP logo is displayed. The computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 29
DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows operating system - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 30
and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates and sign up for - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 31
find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Select from the power source before opening the computer. If you encounter problems with the computer, monitor, or software, see the following list - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 32
drivers have been installed. For example, if you are using a printer, you need a driver Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 33
(to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 16) b. The hp.com/go/techcenter/pcdiags. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 34
technical support. ● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 35
time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 36
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 37
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 38
hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, select System Recovery, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 39
only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. If you encounter issues 31 - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 40
set up factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information - HP ProDesk 400 G3 Micro | Getting Started Guide - Page 41
designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
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Getting Started
HP Business PCs