HP ProDesk 405 G2 Micro Maintenance and Service Guide ProDesk 405 G2 Microtowe
HP ProDesk 405 G2 Micro Manual
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- HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 1
Maintenance and Service Guide HP ProDesk 405 G2 Microtower - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 2
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be July 2014) Document Part Number: 762911-001 Product notice This guide describes features that are common to most models. Some features may - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 4
iv Safety warning notice - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 5
Table of contents 1 Product features ...1 Standard configuration features ...1 Front panel components ...2 Rear panel components ...3 Serial number location ...4 2 Activating and Customizing the Software ...5 Activating and customizing the software in Windows 7 5 Activating the Windows operating - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 6
Cleaning the monitor ...19 Cleaning the mouse ...19 Service considerations ...19 Power supply fan ...19 Tools and software Requirements 19 Screws ...20 Cables and connectors ...20 Hard Drives ...20 Lithium coin cell battery ...20 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 7
69 Recovering the Configuration Settings ...70 7 Troubleshooting without diagnostics ...71 Safety and comfort ...71 Before you call for technical support ...71 Helpful hints ...72 Solving general problems ...73 Solving power problems ...77 Solving hard drive problems ...78 Solving media card reader - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 8
Changing a Setup or Power-On password ...113 Deleting a Setup or Power-On password ...114 Clearing and resetting the CMOS ...114 10 HP PC Hardware Diagnostics ...116 Why run HP PC Hardware Diagnostics ...116 How to access and run HP PC Hardware Diagnostics 116 Downloading HP PC Hardware Diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 9
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features 1 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 10
6 USB 3.0 Ports (blue) 7 Headphone Connector NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. 2 Chapter 1 Product features - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 11
Rear panel components 1 Power Cord Connector 2 Line-In Audio Connector (blue) 3 DisplayPort Monitor Connector 4 Serial Connector 5 RJ-45 Network Connector 6 PS/2 Mouse Connector (green) 7 Voltage Select Switch (included on some models only) 8 Line-Out Connector for powered audio - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 12
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 13
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION: After - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 14
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 15
Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings. 3. - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 16
: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 8 Chapter 3 Illustrated parts catalog - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 17
Item (1) (2) (3) (4) (5) (6) Description Front bezel For use in all countries and regions except for the People's Republic of China For use in the People's Republic of China Access panel Power supply 300W, Active PFC + SEPA 180W, regular 180W, Energy Star 5.0 180W, Active PFC Memory modules (PC3, - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 18
Cables Item (1) (2) Description SATA data cable, hard drive, 10 inch, two straight ends SATA data cable, 10 inch, one straight end, one right angled end SATA data cable, 14 inch, two straight ends DisplayPort cable DMS-59 to dual VGA cable DMS-59 to dual DVI cable Adapters USB 3.0-to-USB 2.0 (200 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 19
Misc parts Item (1) (2) (3) (4) (5) (6) Description Fan sink (includes replacement thermal material) Standard BFR/PVC free Speaker Fan Front I/O assembly Fan vent cover for use in models without a chassis fan WLAN modules HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Intel Dual Band Wireless-N 7260NB 802 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 20
Item Description Grommet (hard drive screw, blue) WLAN antennas Clamp lock HP Ultraslim Keyed Cable Lock Thin USB powered speakers HP Webcam, 720p Drive adapters: Hard drive carrier, 2.5-inch to 3.5-inch Removable frame carrier (installs in optical drive bay; includes adapter for 2.5-inch hard - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 21
Drives Description Hard drives and solid-state drives (SSDs) 2 TB, 7200 rpm, 3.5 inch 1 TB, hybrid SSD, 2.5-inch 1 TB, 7200 rpm, 3.5 inch 500 GB, 10000 rpm 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, hybrid SSD, 2.5 inch 500 GB, 7200 rpm, 3.5 inch 500 GB, 7200 rpm, 2.5 inch 256 GB - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 22
PCI boards Description (1) AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB (2) Nvidia NVS310 PCIe x16 graphics card, 512 MB Nvidia NVS315 PCIe x16 graphics card, 1 GB AMD Radeon HD8490 DP PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 23
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 24
directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. 16 Chapter 4 Routine care, SATA drive guidelines, and disassembly - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 25
with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 26
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 27
ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 18. Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 28
or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 29
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 30
● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 31
and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 32
Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Loosen the thumbscrew on the rear of the computer (1) then slide the panel back (2) and lift if off the computer (3). 24 Chapter 5 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 33
Front bezel Description Front bezel for use in all countries and regions except for the People's Republic of China Front bezel for use in the People's Republic of China 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Remove the access panel (Access panel on page - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 34
Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1. Remove the access panel (Access panel on page 24) 2. Remove the front bezel (Front bezel on page 25) 3. To - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 35
be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory. DDR3-SDRAM DIMMs For proper system operation, the DDR3-SDRAM DIMMs must - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 36
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 37
Expansion cards Nvidia NVS310 PCIe x16 graphics card, 512 MB Nvidia NVS315 PCIe x16 graphics card, 1 GB AMD Radeon HD8490 DP PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in the People's Republic of China) AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 38
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must slide - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 39
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 40
9. Press the expansion card retention latch against the back of the chassis (1) and slide it down (2) so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch (3). 10. Connect external cables to the installed card, if needed. - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 41
Drives Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Hard drives and solid-state drives (SSDs) 2 TB, 7200 rpm, 3.5 inch 1 TB, hybrid SSD, 2.5-inch 1 TB, 7200 rpm, 3.5 inch 500 GB, 10000 rpm 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, hybrid SSD - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 42
● HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis behind the bezel (1). The mounting screws are required for 3.5-inch and 2.5-inch hard drives installed in the hard drive bays. If you are replacing a drive, remove the mounting screws from the old - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 43
Drive positions 1 Slim optical drive bay 2 3.5-inch internal hard drive bay 3 2.5-inch internal hard drive bay 4 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. NOTE: The upper hard drive bay can contain - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 44
Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 23) 2. Remove the access panel (Access panel on page 24) 3. Remove the front bezel ( - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 45
4. Align the small pins on the release latch with the small holes on the side of the drive and press the latch firmly onto the drive. 5. Slide the optical drive through the front bezel (1) all the way into the bay so that the green latch locks onto the chassis frame (2). 6. Connect the power cable - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 46
Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for disassembly on page 23) 2. Remove the access panel (Access - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 47
connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue SATA connector labeled SATA1. 6. Replace the computer access - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 48
Removing a 2.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for disassembly on page 23) 2. Remove the access panel (Access - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 49
connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue SATA connector labeled SATA1. 6. Replace the computer access - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 50
WLAN module Description HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 You can install a WLAN module using a PCIe expansion card. The module is secured to the expansion card with two Phillips screw and has two connected antennas. To remove - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 51
5. Remove the two Phillips screws (2) that secure the module to the PCIe card. 6. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). 7. To install a WLAN module in the socket on the PCIe card, noting the notch (1) in the socket, insert the module into the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 52
10. Connect the antenna cables from the module (5). 44 Chapter 5 Removal and replacement procedures: Microtower - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 53
an internal component to gain access to the battery. 4. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. Slide the replacement battery into position, positive side up. The battery - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 54
Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). b. To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up. Push the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 55
7. Reset the date and time, your passwords, and any special system setups using Computer Setup. 8. Lock any security devices that were disengaged when the computer access panel was removed. DisplayPort connector module 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 56
Front I/O and power switch assembly 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Remove the access panel (Access panel on page 24). 3. Remove the front bezel (Front bezel on page 25). 4. From the inside of the computer, disconnect the three front I/O cables - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 57
5. Remove the cables from the metal clip built into the base pan. 6. From the front of the computer, remove the Torx T15 screw (1) that secures the assembly to the chassis. 7. Press the latch on the left side of the assembly (2), and then rotate the left side of the assembly into the chassis (3). 8. - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 58
Fan sink Description Fan sink, standard Fan sink, BFR/PVC free WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. 1. Prepare the computer for disassembly (Preparation for disassembly on - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 59
Speaker 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Remove the access panel (Access panel on page 24). 3. From the outside front of the chassis, remove the two Torx T15 screws that secure the speaker to the front of the chassis. 4. From the inside of the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 60
5. Under the drive cage, remove the speaker cable from the clip built into the base of the chassis (1), and then remove the speaker from the chassis (2). To replace the speaker, reverse the removal procedures. 52 Chapter 5 Removal and replacement procedures: Microtower - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 61
Fan IMPORTANT: System fan only ships with select models. Most models do NOT include a system fan. On models without a fan, Mylar covers the inside of the fan grill on the rear of the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Remove the access - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 62
5. Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. 54 Chapter 5 Removal and replacement procedures: Microtower - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 63
Power supply NOTE: System board appearance may vary. Description 300W, Active PFC + SEPA 180W, Energy Star 5.0 180W, Active PFC 180W, regular 1. Prepare the computer for disassembly (Preparation for disassembly on page 23). 2. Remove the access panel (Access panel on page 24). 3. Disconnect the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 64
Power supply connectors connect to the drives as follows: ● P3 connector: primary hard drive ● P5 connector: primary optical drive ● P4 connector: secondary hard drive 4. From the outside rear of the chassis, remove the four silver Torx T15 screws that secure the power supply to the chassis. 56 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 65
5. From the inside of the chassis, press the power supply release button (1), slide the power supply toward the front of the computer (2) , rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 66
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board with AMD Quad-Core A8-6410 Accelerated Processor with AMD Radeon HD 8400 Discrete-Class Graphics (2.4GHz, 2MB L2 cache, 25W) For use in models - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 67
6. Slide the system board toward the front of the computer to disengage the I/O panel(2), and then lift the system board out of the computer (3). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 68
HP ProDesk 405 G2 system board callouts Sys Bd Label Sys Bd Connector CMOS CMOS button Color Component Yellow Reset CMOS CPUFAN PWR DIMM1 DIMM2 PSWD SATA0 SATA1 Processor fan White connector Power connector White DIMM1 (Channel A) Black DIMM2 (Channel B) White Password jumper Green - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 69
XU1 PWRCPU FRONT USB3.0 BAT Processor Processor power connector Front I/O Battery socket Green White Processor (soldered on) 4-pin processor power Blue Black Front I/O/power switch RTC battery MEDIA PAR External media connector Parallel port Black Black External media device Optional - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 70
error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 71
hold F10. Turn on the computer and continue to hold F10 until the Computer Setup (F10) Utility is displayed. - or - ● Follow the Windows 8 instructions for rebooting the computer into the Computer Setup (F10) Utility. 3. A choice of five headings appears in the Computer Setup Utilities menu: File - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 72
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup-File Option System Information About Set Time and Date Default - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 73
diskette drives. Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. Supported options include: IDE and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 74
and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup-Security Option Description Setup Password - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 75
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. Secure Boot Configuration ● Legacy Support-Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 76
8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup-Power Option OS Power - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 77
Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the computer is - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 78
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup-File on page 64 in the Computer Setup-File table.) NOTE: It is recommended that you - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 79
on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 80
monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently expansion board or other option. See Solving Hardware Installation Problems on page 90 for instructions. ● Be sure that all the needed device drivers - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 81
system, check to be sure that it is supported on the system. ● If the system has problems You may be able to easily resolve the general problems described in this section. If a problem is displayed. - or - Follow the Windows 8 instructions for rebooting the computer into the Computer Setup (F10) - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 82
date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 83
for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. Solving general problems 75 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 84
the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 76 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 85
2. Open the access panel and ensure the power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 86
power-up. Solution Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section. If the system still does not recognize the new device, check the POST Delay in Advanced > Power-On Options. 78 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 87
the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 79 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 88
Solving media card reader problems Media card will not work media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. of the slot. 80 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 89
(Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 90
). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board. 82 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 91
apart. 3. Fluorescent lights or fans may be too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Solving display problems 83 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 92
than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the , and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart. - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 93
monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on . Cause The font you are using does not support that particular symbol. Solution Use the Character Map . Solving audio problems If the computer has audio features and you encounter audio problems, see the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 94
data. The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device connector on the front of the computer. 86 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 95
set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices output device than what is expected. Solving printer problems If you encounter printer problems, see the documentation that came with the - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 96
paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes farther apart using an external USB hub. 88 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 97
computer using the keyboard then restart the computer. Remove the roller ball cover on the mouse and clean the internal components. Solving keyboard and mouse problems 89 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 98
kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 99
the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 100
guidelines do not discuss the process of debugging the network cabling. Table 7-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. the connection. 3. Click the Properties button. 92 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 101
Table 7-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution 4. Click the Configure button. 5. Click the Power Management Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Solving Network Problems 93 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 102
. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the the resource settings for the board. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 103
end of the cable is securely attached to the correct device. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving Network Problems 95 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 104
If you encounter memory problems, some common causes and reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot to the computer. 96 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 105
the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving memory problems 97 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 106
power-up. Solution Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section. If the system still does not recognize the new device, the documentation that came with the DVD drive. 98 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 107
that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving CD-ROM and DVD problems 99 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 108
. Flash drive is defective. Try a different flash drive. Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions one end is connected to a live outlet. 100 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 109
utility and ensure that the USB ports are set to Enabled in Security > USB Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 110
installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table Repair to fix problems that might prevent Windows from starting correctly. 102 Chapter 7 Troubleshooting without diagnostics - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 111
Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, and then select Automatic Repair. Windows starts Automatic Repair. 4. Select the data, close all programs, and restart the computer. Solving software problems 103 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 112
If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key ( If a PCI expansion card was recently added, remove it to see if the problem remains. In Computer Setup, set Advanced > Device Options > NIC PXE Option - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 113
DIMM Configuration Warning 219-ECC Memory Module Detected ECC Modules not supported on this Platform Description Recommended action option ROM. Internal PXE be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 114
Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 303-Keyboard Controller Error I/O board - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 115
detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this Try rebooting the system. If the error reoccurs, device and the system or PCI Express Link could the device may not work - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 116
Mode Active and No Keyboard Attached Description Recommended action 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 117
, then replace heat sink/fan assembly. Contact an authorized reseller or service provider. Power failure (power supply 1. is overloaded). 2. 3. Open the connector on the system board. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 118
Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on and LEDs are not flashing. None Possible cause Pre-video memory error. Pre-video graphics error. System - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 119
see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 120
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 121
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 122
optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 114 Chapter 9 Password security and resetting CMOS - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 123
and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 62. Clearing and resetting the CMOS 115 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 124
To help troubleshoot and diagnose then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 125
1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. 6. Click Download, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 126
and Support. From the Start screen, type help, and then select Help and Support. Creating a bootable recovery drive that can be used to troubleshoot a computer that is unable to start. The USB on Create a recovery drive. Follow the on-screen instructions to continue. ● To create the Windows 8 recovery - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 127
Account Control, see Help and Support. From the Start screen, type help, and then select Help and Support. IMPORTANT: Reset does not provide Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows recovery - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 128
operating system media (purchased separately) To order a Windows operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using Windows operating system media completely erases the hard drive contents and - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 129
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported. ● You have the option of creating a recovery USB flash drive instead, using a high - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 130
enough storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. Creating recovery discs with HP Recovery Disc Creator - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 131
information about User Account Control, see Help and Support: Select Start > Help and Support. To create a backup using Windows Backup and Backup and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 132
create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 133
on your keyboard until the Windows is Loading Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 134
computer and repair the operating system. To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 135
After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 127 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 136
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 137
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 138
ROM) from the HP website. 2. Follow the instructions to flash the BIOS that are found on the the main menu. If the Embedded Security Device Support option is set to "Disable", skip to step 8. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System Ids. 9. Select File - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 139
place the (blue/green) jumper back on header E49. Replace the computer hood and power cord. If Computrace is enabled on the computer, see the service provider for instruction to disable the feature. 131 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 140
C Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating 13.98 in 6.50 in 14.10 in 14.33 lb 50° to 95°F -22° to 140°F 355 mm 165 mm 358 mm 6.50 kg 10° to 35°C -30° to 60°C NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m ( - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 141
Current Leakage with Energy Efficient Power Supply - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 142
19 safety precautions 18 CMOS backing up 112 clearing and resetting 114 computer cleaning 18 Computer Setup access problem 73 country power cord set requirements 129 Customer Support 71 D deleting a Power-On password 114 deleting a Setup password 114 DIMMs. See memory disassembly preparation 23 - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 143
removal and replacement 55 power switch removal and replacement 48 Power-On password 113, 114 power-on password 112 printer port, illustrated 14 printer problems 87 problems audio 85 CD-ROM or DVD 98 Computer Setup 73 F10 Setup 73 flash drive 100 front panel 100 general 73 hard drive 78 hardware - HP ProDesk 405 G2 Micro | Maintenance and Service Guide ProDesk 405 G2 Microtowe - Page 144
port, illustrated 14 service considerations 19 Setup password 113, 114 setup password 112 software problems 102 servicing computer 19 speaker 121 creating system restore points 121 hard drive recovery 124 Help and Support 120 steps for creating recovery discs 122 steps for creating recovery media
Maintenance and Service Guide
HP ProDesk 405 G2 Microtower