HP ProDesk 600 G3 Micro Maintenance and Service Guide

HP ProDesk 600 G3 Micro Manual

HP ProDesk 600 G3 Micro manual content summary:

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    Maintenance and Service Guide HP ProDesk 600 G3 Small Form Factor
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    January 2017 Document Part Number: 913308-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. In accordance with Microsoft's support policy, HP does not support the Windows® 8 or Windows 7 operating system on products
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    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set
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    iv About This Book
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    14 Operating guidelines ...15 Routine care ...15 General cleaning safety precautions 15 Cleaning the Computer Case ...15 Cleaning the keyboard ...16 Cleaning the monitor ...16 Cleaning the mouse ...16 Service considerations ...17 Power supply fan ...17 Tools and software Requirements ...17 Screws
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    cable ...51 Speaker ...52 Serial port assembly ...54 Option port ...55 System board ...56 System board callouts ...58 Antennas ...59 Desktop to tower orientation ...62 5 Computer Setup (F10) Utility ...63 Computer Setup (F10) Utilities ...63 Using Computer Setup (F10) Utilities 63 vi
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    Setup-Security ...67 Computer Setup-Advanced ...69 Computer Setup-UEFI Drivers ...73 Recovering the Configuration Settings ...74 6 Troubleshooting without diagnostics ...75 Safety and comfort ...75 Before you call for technical support ...75 Helpful hints ...76 Solving general problems ...77 Solving
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    120 What you need to know before you get started 120 Using the HP Recovery partition (select products only 121 Using HP Recovery media to recover 121 Changing the computer boot order 122 Removing the HP Recovery partition (select products only 123 Backing up, restoring, and recovering in
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    configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation
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    panel components 1 Slim optical drive (optional) 6 USB 2.0 port with HP Sleep and Charge 2 SD card reader (optional) 7 Audio-out ( flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.
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    -out jack for powered audio devices 9 Power cord connector 5 DisplayPort monitor connectors (2) NOTE: Your model may have additional optional ports available from HP. When a device is plugged into either audio jack, a dialog box will appear on the monitor screen asking if you want to use the
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    DisplayPort monitor connectors (2) NOTE: Your model may have additional optional ports available from HP. When a device is plugged into either audio jack, a dialog box will appear in BIOS F10 Setup. Serial number location Each computer has a unique serial number and a product ID number that are located
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    and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description (1) System board (includes replacement thermal material) (2) Access
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    Item Description 8 GB 4 GB * Processors (include replacement thermal material) Intel Core i7-7700 processor Intel Core i5-7600 processor Intel Core i5-7500 processor Intel Core i3-7320 processor Intel Core i3-7300 processor Intel Core i3-7100 processor Intel Core i7-6700 processor Intel
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    Misc parts Item (1) (2) (3) (4) (5) (6) Description Speaker Serial port assembly HDMI option port Fan duct Optical drive bracket Optical drive bezel Chassis stand Dust filter bezel Antenna kit, WLAN Hard drive conversion bracket, 2.5-inch to 3.5-inch Card reader, USB 3.0 Slim optical drive
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    PS2, optical * USB, laser * USB, optical * Antimicrobial (People's Republic of China only) * Washable * USB, grey * HP USB Hardened Keyboards * HP USB slim * HP antimicrobial * USB/PS2 Washable * Wireless keyboard, mouse, and receiver * PS/2 slim * not illustrated 8 Chapter
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    Cables and adapters Item Description Cables (1) SATA drive power cable (2) SATA data cable with latch, 4.7 inch, 2 straight ends (3) SATA data cable, 5.7 inch, 2 straight ends * DisplayPort cable * DVI-DVI cable Adapters * PCIe to M.2 adapter with full-sized bracket * DisplayPort
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    Mass storage devices Description Hard drives 2-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, 7200-rpm,. hybrid SSD, 3.5-inch 1-TB, 5400-rpm,. hybrid SSD, 3.5-inch 500 GB, 7200 rpm, 3.5-inch 500 GB, 7200 rpm, 7 mm 500-GB, 7200-rpm, OPAL2, self-encrypting drive (SED)
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    Cards, boards, modules Description Nvidia GeForce GT730 2 GB PCIe x8, graphics card Nvidia GeForce GT720 1 GB PCIe x8, graphics card Intel PRO/1000 NIC, single port Option boards DisplayPort USB Type-C VGA Parallel port PS/2 + serial port USB 3.1 Type Cx1 PCIe x1 card WLAN modules Intel 8265 802.
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    drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always
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    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Event 55% Walking across carpet Walking across vinyl floor 7,500 V 3,000 V Motions of bench worker Removing DIPs from
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    such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm
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    exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of
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    on page 15 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 15. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these
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    is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the
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    chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives Serial ATA
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    to transmit data for only a single drive. SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive
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    chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine
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    Access panel 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Slide the access panel release lever to the right (1) so that it locks into place. Then slide the access panel back (2) and lift it off the computer (3). To install the access panel, reverse the removal
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    Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Lift up the four tabs on the top
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    blank before installing an optical drive. To remove the bezel blank: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blank 23
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    that the dust collected on the filter does not impede air flow through the computer. NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. To remove the dust
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    Drive cage You must remove the drive cage to access most computer components. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Disconnect the power and data cables from the
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    -2400 MHz-compliant ● 1.2 volt DDR4-SDRAM memory modules ● CAS latency 17 DDR4 2400 MHz (17-17-17 timing) ● Mandatory JEDEC SPD information The computer supports the following: ● 512 Mb, 1 Gb, 2 Gb, and 4 Gb non-ECC memory technologies ● Single-sided and double-sided memory modules ● Memory modules
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    before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or
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    before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or
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    card Intel PRO/1000 NIC Parallel (printer) port USB 3.1 Type Cx1 PCIe x1 card The computer has one PCI Express x4 expansion socket and one PCI Express x16 expansion socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion
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    a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Insert a flat-bladed screwdriver into the slots on the rear of expansion slot cover (1) and rock the slot cover back and forth (2) to break it free from the chassis.
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    c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (2), and then away from the inside of the chassis (3)
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    the expansion card. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. 32 Chapter 4 Removal and replacement procedures: Small Form Factor
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    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item System board connector 1 PCI Express x16 2 PCI Express x4 3 Battery 4 DIMM4 (Channel A) 5 DIMM3 (Channel A) 6 DIMM2 (Channel B) 7 DIMM1 (Channel B) 8
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    Drives Description Hard drives 2-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, 7200-rpm,. hybrid SSD, 3.5-inch 1-TB, 5400-rpm,. hybrid SSD, 3.5-inch 500 GB, 7200 rpm, 3.5-inch 500 GB, 7200 rpm, 7 mm 500-GB, 7200-rpm, OPAL2, self-encrypting drive (SED) 500-GB, 5400-
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    or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be sure that you are discharged of static electricity. While
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    a 9.5 mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Disconnect the power
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    Installing a 9.5 mm slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. If you are installing a slim optical drive in a
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    and replacing a 3.5-inch hard drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Disconnect the data cable (1) and power cable (2) from the rear of the
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    a 3.5-inch hard drive, transfer the mounting screws from the old hard drive to the new hard drive. You can purchase extra mounting screws from HP. ● Install four silver-and-blue 6-32 mounting screws (two on each side of the drive). ● You can also install a 2.5-inch hard drive into a 3.5-inch
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    - Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. 40 Chapter 4 Removal and replacement procedures: Small Form Factor
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    - Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). 5. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide the drive back until it stops and locks in place. Drives 41
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    on the system board labeled SATA0 to avoid any hard drive performance problems. Removing and installing an M.2 SSD storage card NOTE: The computer supports 2230 and 2280 M.2 SSD cards. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel
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    the card with the screw (3). 7. Replace the drive cage. 8. Reconnect the power and data cables to all drives in the drive cage and reassemble the computer. Drives 43
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    duct sits between the fan sink and rear of the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. and then lift the fan duct out of the computer (3). To install the fan duct, reverse the removal procedures. 44 Chapter 4 Removal and replacement procedures
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    . The fan sink includes a heat sink and a fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel replacing the system board. 6. Remove the fan sink assembly from the computer. When reinstalling the fan sink, make sure that its bottom has
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    Pentium G4560 processor Intel Pentium G4400 processor Intel Celeron G3950 processor Intel Celeron G3930 processor Intel Celeron G3900 processor 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the drive
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    a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 47
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    .11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro The WLAN module is secured with one screw and has two connected antennas. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the drive cage (Drive cage on
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    efficient WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held
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    7. Slide the power supply forward (4), and then lift it out of the chassis. To install the power supply, reverse the removal procedure. 50 Chapter 4 Removal and replacement procedures: Small Form Factor
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    Drive power cable 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the drive cage (Drive cage on page
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    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the front bezel (Front bezel on page
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    7. Remove the speaker cable from the clips built into the bottom of the chassis (1), and then remove the speaker from the computer (2). To install the speaker, reverse the removal procedures. Speaker 53
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    cage (Drive cage on page 25). 4. From the outside of the chassis, remove the two nuts that secure the assembly to the rear of the computer. 5. From the inside of the chassis, disconnect the cable from the system board connector labeled COMB (1). 6. Pull the serial port assembly away from the rear
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    Option port A removable option port can be installed on the back of the computer. To remove the option port: 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on page 21). 3. Remove the drive cage (Drive cage on page
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    System board 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the access panel (Access panel on side of the panel upward (1), and then lifting the panel off the front of the computer (2). 56 Chapter 4 Removal and replacement procedures: Small Form Factor
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    system board to the chassis. 8. Lift the front of the system board upward (1), and the pull the system board away from and out of the computer (2). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the
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    System board callouts Sys Bd Label PWRCPU CPU CPUFAN DIMM1 Color White Silver White White Component 4-pin processor power Processor Processor fan Memory module DIMM2 DIMM3 DIMM4 SPKR WLAN SSD PWRCMD Black White Black White Black Black White Memory module Memory module Memory module Speaker M.2
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    Antennas 1. Prepare the computer for disassembly (Preparation for disassembly on page 20). 2. Remove the WLAN module on page 48). 6. On the front of the computer, remove the Torx screw that secures the antenna to the computer. 7. On the rear of the computer, squeeze the cover and remove it from the
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    route along the sides of the computer. 9. Inside of the computer, remove the antenna cables that route along the sides of the computer. 10. On the inside, rear of the computer, remove the antenna cable by routing it though the hole in the computer. 60 Chapter 4 Removal and replacement procedures
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    11. On the inside, front of the computer, remove the antenna cable by routing it though the hole in the computer. To install the antennas, reverse the removal procedures. Antennas 61
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    with an optional tower stand that can be purchased from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 1. Remove/disengage any security devices that prohibit moving the computer. 2. Remove all removable media, such as compact discs or
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    or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on
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    to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made changes that you do not
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    Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer ● USB Type-C controller(s) firmware version ● Service Born on date ● Serial number ● SKU the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics
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    Table 5-1 Computer Setup-Main (continued) ● Hardware subsystem tests ● Component tests ● Show test logs ● Language selection Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. Displays
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    to suppress most system messages during POST (Power-On Self Test). Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup-Security Option Description Set up BIOS Administrator Password Lets you set
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    systems are generally not formatted to include an MBR. Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the Master Boot Record password will render a drive permanently locked. 68 Chapter 5 Computer Setup (F10) Utility
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    during a service event. Default is enabled. Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in the Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup
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    image. UEFI boot sources always have precedence over legacy boot sources. Secure Boot Configuration Configure Legacy Support and Secure Boot Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Lets
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    the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature, or configure where the computer boots, including the network or hard drive. Default is Boot to Network. Dust Filter Select to enable the Dust Filter replacement reminder, which can be
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    Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Enables USB charging port capability when the system is in hibernate or shutdown 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) - repeated cycles of 3 blinks and a pause. 72 Chapter 5 Computer Setup (F10) Utility
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    and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). an Intel service to help users employing Active Management Technology (AMT). Computer Setup-UEFI Drivers Lets you restart the computer into the 3rd
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    to change the settings on Restore. An asterisk (*) marks the selected option for a setting. NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use. To restore the configuration, insert the USB flash
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    , refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive
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    call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your
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    operating system, check to be sure that it is supported on the system. ● If the system has multiple computer and continue to hold F10 until the Computer Setup (F10) Utility is displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup (F10) Utility. Computer
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    loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Processor is too hot. Hard drive is full. 78 Chapter 6 Troubleshooting without
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    blocked or not turning. OR The heat sink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the 3. If fan a plugged in and not spinning, replace it. Solving general problems 79
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    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button the system board is off, then replace the power supply. 6. Replace the system board. 80 Chapter 6 Troubleshooting without diagnostics
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    Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Power supply
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    block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Either the directory structure is bad or there is a problem with a file. Solution In Windows 7, click Start, expand Computer, and right-click on a drive. Select Properties, and then select the Tools
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    damaged. System files missing or not properly installed. Hard drive boot has been disabled in Computer Setup. Bootable hard drive is not attached as first in a multi-hard drive configuration. turn off the power. To restart the computer, press the power button again. Solving hard drive problems 83
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    problems the media card in a computer with Windows. A write slot, or is not supported. Ensure that the card PC, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing 84 Chapter 6 Troubleshooting
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    the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds menu. 3. Change the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor
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    a two second pause, and the computer beeps five times. (Beeps stop the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen a two second pause, and the computer beeps six times. (Beeps stop two second pause, and the computer beeps seven times. (Beeps
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    . Solution 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 96
    computer. CAUTION: Ensure that the computer supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer your computer with a user account that has administrator rights. When your computer is menu. 2. Manually synchronize the Clock
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 97
    http://www.hp.com/support Graphics card computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Headset microphone connected to the front is not working or is very quiet. Cause Solution The front Headset connector supports
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 98
    Computer Setup. Enable the audio in Computer the computer. The Computer Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced > Built-in Device Options. The application is set to use a different audio device than speakers. Some graphics cards support computer. Computer
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 99
    set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices output device than what is expected. Solving printer problems If you encounter printer problems, see the documentation that came with the
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 100
    commands. Shut down your computer using the mouse and then restart the computer. Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. 92 Chapter 6 Troubleshooting without diagnostics
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 101
    then press Enter. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 10: 1. Press the Ctrl and Esc keys at the same with a mouse cleaning kit available from most computer stores. Solving keyboard and mouse problems 93
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 102
    before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as computer, turn on the external device, then turn on the computer to integrate the device with the computer system. Reboot the computer and follow the instructions Troubleshooting without diagnostics
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 103
    front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED memory with HP memory. 4. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 104
    to the incorrect connector. There is a problem with the cable or a device at the an authorized service provider. Diagnostics passes, but the computer does not computer. Select the Network and Sharing Center icon in the Control Panel and configure the network controller. 96 Chapter 6 Troubleshooting
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 105
    Table 6-2 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution of the cable is securely attached to the correct device. Contact an authorized service provider. New network card will not boot. Cause New network card may be
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 106
    power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. NOTE: The memory count will be affected by configurations with the
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 107
    third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes Boot Options. Try a bootable CD in the drive. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 108
    compact disc (tray-load unit). Cause Disc not properly seated in the drive. Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray the other solutions listed for this topic. 100 Chapter 6 Troubleshooting without diagnostics
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 109
    dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 110
    the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Run the Computer Setup utility Options. Ensure USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 111
    . USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 112
    You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. 104 Chapter 6 Troubleshooting without diagnostics
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 113
    other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause ROM issue - POST error has occurred
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 114
    Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled. The speed at which the computer
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 115
    need to be replaced. Processor is not supported by the BIOS. Memory error during POST problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 116
    experienced a hardware error during communication with the ME. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 117
    giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 118
    Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 119
    Control panel message 904-SATA Cabling Error 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 120
    of the pattern and then stop. ● Blink error code sequences continue until the computer is unplugged or the power button is pressed. NOTE: Not all diagnostic lights and processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 121
    place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator. If you forget one or only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 122
    allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied to the touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 123
    touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. CAUTION: Pushing occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 124
    diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 125
    - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 126
    then select This PC. ● If your computer does not list the support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 127
    the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 128
    media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 120 Chapter 10 Backing up
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 129
    were installed at the factory. ● Factory Reset-Restores the computer to its original factory state by deleting all information from the Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 130
    steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc you want to boot. 4. Follow the on-screen instructions. 122 Chapter 10 Backing up, restoring, and recovering
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 131
    1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Backing up, restoring, and recovering in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 132
    Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 133
    individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start, and then
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 134
    instructions. NOTE: For additional information on recovering information using the Windows tools, select Start, and then select Help and Support. HP Recovery partition is listed, restart the computer, and then press f11 before the Windows operating system loads. 4. Follow the on-screen instructions.
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 135
    a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 136
    battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 137
    b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 138
    steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 139
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 140
    , and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i. During the reboot, press esc while the "Press the ESC key for Startup clear, and then follow the on-screen instructions to continue. 132 Appendix B Statement of memory volatility
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 141
    managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 136
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 142
    7 Yes Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select products only) 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Webcam
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 143
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. management and recovery software. HP has provided options in Computer Setup (BIOS) to
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 144
    instructions to continue. Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 145
    are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 146
    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 147
    desktop position) Height Width Depth 3.74 in 10.63 in 11.65 in 95 mm 270 mm 296 mm Approximate Weight 9.92 lb 4.5 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 148
    15 mouse 16 safety precautions 15 CMOS backing up 113 computer specifications 139 computer cleaning 15 Computer Setup access problem 77 country power cord set requirements 138 Customer Support 75 D disassembly preparation 20 drive cage 25 drive power cable removal and replacement 51 Driver Recovery
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 149
    49 power-on password 113 printer problems 91 problems audio 89 CD-ROM or DVD 99 Computer Setup 77 F10 Setup 77 flash HP Recovery Manager 120 media 121 starting 121 supported discs 119 system 120 USB flash drive 121 using HP Recovery media 119 recovery media creating 118 creating using HP
  • HP ProDesk 600 G3 Micro | Maintenance and Service Guide - Page 150
    54 serial port, illustrated 7 service considerations 17 software problems 105 servicing computer 17 solid-state drives sizes 10, 34 speaker illustrated 7 removal and replacement 52 specifications computer 139 Startup Repair, using 125 static electricity 13 supported discs, recovery 119 system board
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Maintenance and Service Guide
HP ProDesk 600 G3 Small Form Factor