HP ProLiant 4000 ProLiant Server Troubleshooting Guide
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- HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 1
HP Servers Troubleshooting Guide January 2003 (Seventh Edition) Part Number 161759-007 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 2
to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP Servers Troubleshooting Guide January 2003 (Seventh Edition) Part Number 161759 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 3
This Guide Who Should Use This Guide xi How to Use This Guide ...xii Key Terms ...xii Symbols in Text...xiii Reader's Comments ...xiii HP Resources ...xiii Chapter 1 Diagnosing the Problem Developing a Troubleshooting Plan 1-2 Preparing to Troubleshoot the Server 1-3 Preparing the Server for - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 4
CD-ROM and DVD Drives 2-23 Hard Drives ...2-24 Tape Drives ...2-31 External Device Problems 2-35 Video ...2-35 Audio ...2-37 Printers ...2-37 Mouse and Keyboard 2-38 Diagnostic Adapter 2-39 Integrated Management Display 2-40 Hot-Plug Management Module 2-40 iv HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 5
3-6 Application Software...3-8 Clustering Software ...3-9 Remote ROM Flash Problems 3-9 Maintaining Current Drivers 3-12 Erasing the System ...3-14 Chapter 4 Diagnostic Tools 12 Integrated Lights-Out ...4-12 Integrated Management Log 4-12 List of Events ...4-13 HP Servers Troubleshooting Guide v - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 6
Using a Methodology...6-5 Visually Checking Your Server 6-7 Recognizing Power Problems Caused by Acts of Nature 6-8 Preventing Power Management Problems 6-8 General Power Requirements 6-9 Power Consumption Considerations 6-9 Power Supply Considerations 6-9 vi HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 7
Error Codes B-15 8600-8699, Pointing Device Interface Test Error Codes B-15 Appendix C POST Error Messages Non-Numeric POST Error Messages or Beeps Only C-2 100 Series POST Error Messages C-7 200 Series POST Error Messages C-14 HP Servers Troubleshooting Guide vii - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 8
18 2-7 General Fan Problems 2-20 2-8 Hot-Plug Fan Problems 2-21 2-9 Diskette Drive Problems 2-22 2-10 CD-ROM and DVD Drive Problems 2-23 2-11 Hard Drive Problems 2-24 2-12 Tape Drive Problems 2-31 2-13 DAT Drive Problems 2-34 2-14 Video Problems ...2-35 viii HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 9
SCSI Tape Drive Test Error Codes B-15 Pointing Device Interface Test Error Codes B-15 POST Error Messages C-1 Non-Numeric Error Messages or Beeps Only C-2 100 Series POST Error Messages C-7 200 Series POST Error Messages C-14 HP Servers Troubleshooting Guide ix - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 10
Error Messages C-30 900 Series POST Error Messages C-36 1100 Series POST Error Messages C-37 1600 Series POST Error Messages C-38 1700 Series POST Error Messages C-47 1800 Series POST Error Messages C-70 Array Diagnostic Utility (ADU) Error Messages D-2 x HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 11
for troubleshooting, tools to use for problem resolution, and general information to help you avoid future problems • The advanced user already familiar with troubleshooting techniques who is interested in specific information to troubleshoot server problems HP Servers Troubleshooting Guide xi - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 12
• Server-specific user documentation-The set of documents that apply specifically to a server, such as the setup and installation guide, maintenance and service guide, and installation poster. • Shut down-To completely remove all sources of power from a server. xii HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 13
points of the main text. Reader's Comments HP welcomes your comments on this guide. Please send your comments and suggestions by e-mail to [email protected]. HP Resources For information on additional HP resources, refer to Appendix A, "HP Resources." HP Servers Troubleshooting Guide xiii - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 14
points you to the appropriate section of this guide. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replacing, reseating, or modifying system components. HP Servers Troubleshooting Guide 1-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 15
against the likelihood of resolving the problem. - Gather the documentation that shipped with your server. Server-specific user documentation is also located on the following website: www.compaq.com/support/servers Select your server, and then look in the Manuals section. - Compile a master plan to - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 16
as obvious, requiring you to check system logs for new events recorded after the change was made. After familiarizing yourself with these troubleshooting methods, follow the steps outlined in "Gathering Information" in this chapter to troubleshoot your server. HP Servers Troubleshooting Guide 1-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 17
to judge the effectiveness of each troubleshooting step. Look for and record any mistakes made while executing a step. To be sure that the specific cause of the problem is isolated, be sure that during order to proceed, record why, and note the preceding step. 1-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 18
service provider to diagnose and solve your problem, if their assistance is used. Preliminary Information Before troubleshooting your specific server problem : • When the Server Does Not Start • When the Self-Tests Fail • When the Operating System Does Not Load HP Servers Troubleshooting Guide 1-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 19
troubleshoot problems with a ProLiant ML, ProLiant DL, TaskSmart, or previously released server. Table 1-2: When the Server Does Not Start What to Check Check for connection problems: • Is the server to Do Refer to "Loose Connections" in Chapter 2. continued 1-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 20
at the correct voltage level? Check for power supply problems: Refer to: • Is each power supply fan • "Power Supply" in Chapter 2 spinning? • Short Circuit" in Chapter 2 • Your server-specific user documentation for more information on LEDs continued HP Servers Troubleshooting Guide 1-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 21
? Check for automatic server recovery-2 (ASR-2) reboot: • Is your server rebooting repeatedly? Be sure that the server is not rebooting due to a problem that initiates an ASR-2 reboot. Refer to "Automatic Server Recovery-2" in Chapter 5 for more information. 1-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 22
Does Not Start Use the information in Table 1-3 to troubleshoot problems with a ProLiant BL server. Table 1-3: When a ProLiant BL Server Does Not Start What to Check Check the enclosure(s): Check for connection problems: • Are all power cords properly connected throughout the system? Are there - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 23
Administrator rebooting repeatedly? Be sure that the server is not rebooting due to a problem that initiates an enclosure self recovery (ESR) reboot. Refer to the ProLiant BLe-Series Integrated Administrator User Guide for more information. continued 1-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 24
for your server? If applicable, check for automatic server recovery-2 (ASR-2) reboot: • Is your server rebooting repeatedly? Be sure that there is not a problem that is initiating an ASR-2 reboot. Refer to "Automatic Server Recovery-2" in Chapter 5. HP Servers Troubleshooting Guide 1-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 25
to Do Record the full error message. Refer to Appendix C, "POST Error Messages." Refer to: • Chapter 3, "Software Problems" • Chapter 2, "Hardware Problems" Refer to "Integrated Management Log" in Chapter 4. Refer to "Server Management" in Chapter 4. continued 1-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 26
) and Insight Manager. Refer to: • "Survey Utility" in Chapter 4 • "Server Management" in Chapter 4 • Do you have third-party devices that may have caused a conflict? Refer to: • "Third-Party Devices" in Chapter 2 • Your third-party documentation continued HP Servers Troubleshooting Guide 1-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 27
the initial factory-installed configuration. Refer to your server-specific user documentation. • Note any changes that have been made to the original system. • Note configuration changes made before or after completing the operating system installation. 1-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 28
the Problem When the Operating System Does Not Load This section provides steps to follow if the server starts servers running Windows NT, Linux, or NetWare operating systems). Refer to: • "Survey Utility" in Chapter 4 • "List of Events" in Chapter 4 continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 29
on the Management CD. • If your server uses the Rapid Deployment Pack, has the system been configured correctly with this software? Refer to: • Your server-specific user documentation • The documentation that ships with the Rapid Deployment Pack continued 1-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 30
Manager 7 (or previous version) appropriate? Refer to the utilization information provided by your third-party tools. • How does the current utilization differ from the historical? HP Servers Troubleshooting Guide 1-17 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 31
to other guides if necessary. For other resources, refer to Appendix A, "HP Resources." Table 1-6: Locating Troubleshooting Information Problem Server does not power up. Server powers up, but you cannot tell if it is starting in the appropriate sequence. Server has no video, and: • No fans can be - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 32
trouble accessing data on the hard drive. "Hard Drives" in Chapter 2 You have corrected the problem and want to be sure that you prevent future problems. Chapter 6, "Error Prevention" None of the attempted techniques were effective. Appendix A, "HP Resources" HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 33
.hp.com For the name of your nearest authorized reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. NOTE: For additional resources outside the United States and Canada, contact your authorized reseller or service provider. 1-20 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 34
from the "Operating System Information You Need" section. • Your notes describing the conditions under which the problem occurred. • Your notes describing troubleshooting attempts up to this point. • Notes on anything nonstandard about your server setup. HP Servers Troubleshooting Guide 1-21 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 35
server user documentation, and maintenance and service guide for information on procedures, software tools, and operating systems supported by and specific to your server • Sun Solaris operating systems • Banyan VINES operating systems • SQL Server software 1-22 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 36
of service packs installed • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages NOTE: If your configuration includes SQL server, refer to "SQL Server" in this chapter. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 37
Diagnosing the Problem Linux Operating Systems Collect the following information: • Operating system distribution and version third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages 1-24 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 38
settings • A list of the drivers and NLMs used on your server, including the names, versions, dates, and sizes • If HP drivers are installed: - Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or Support Software Diskette (SSD) used - List of drivers from the CSP, PSP, or - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 39
PANIC messages are displayed) • If HP drivers are installed: - Version of the Extended Feature Supplement (EFS) used - List of drivers from the EFS • If management agents with versions • A detailed description of the problem and any associated error messages 1-26 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 40
SMP) • If HP drivers are installed: - Version of the HP Support Software Diskette (SSD) used - List of drivers from the SSD - Server version used and: - Whether Entry, Advanced, Advanced with SMP, or e-Business - All services running at the time the problem occurred HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 41
hardware and software installed, with versions • A detailed description of the problem and any associated error messages • Printouts of: /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname) /var/adm/messages /etc/vfstab /usr/sbin/prtconf 1-28 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 42
information • SQL Server configuration parameters • SQL Server device configuration • Default Network, DB-LIBRARY, and NET-LIBRARY information • SQL Server error log • Windows NT event log • Detailed description of the problem and any associated error messages HP Servers Troubleshooting Guide 1-29 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 43
documentation before removing, replacing, reseating, or modifying system components. • Important Safety Information • Power Problems • General Hardware Problems • Internal System Problems • Drive Problems • External Device Problems • Network and Modem Problems HP Servers Troubleshooting Guide 2-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 44
Problems Important Safety Information This section is a reference which explains the safety information placed on equipment and in your server energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk 2-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 45
Hardware Problems This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the to the Weight in lb equipment, observe local occupational health and safety requirements and guidelines for manual material handling. HP Servers Troubleshooting Guide 2-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 46
for manual material handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is used with this server. Failure to use a properly ventilated door results in thermal damage to your server. 2-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 47
Power Source Use the information in Table 2-1 to troubleshoot power source problems. Table 2-1: Power Source Problems Problem Power is not working properly or power-related errors are in this chapter. Refer to "Uninterruptible Power Supply" in this chapter. HP Servers Troubleshooting Guide 2-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 48
. Refer to "Integrated Management Log" in Chapter 4. System Power Module Some servers use one or more System Power Modules (SPMs) to distribute direct current to system components. If your system uses SPMs, use Table 2-3 to troubleshoot SPM problems. 2-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 49
properly. SPMs are not working properly. Thermal problems are SPMs are not installed occurring with the server. properly. Possible Solution Be sure that each in which the server is located. Refer to the UPS reference guide for specifications. continued HP Servers Troubleshooting Guide 2-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 50
problem or service. Alarm instructions. System Short Circuit When powering up the server, the power status LED may blink intermittently, turn amber, or stay off. Any of these situations indicate that the system is trying to start but may have a short circuit. 2-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 51
server has a redundant line cord switch, but you are only using one 120-volt power cord to power your server, be sure that the power cord is connected to the primary power plug. Refer to your server-specific user documentation for more information on this feature. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 52
closed and locked. 7. If problems continue to occur, remove each device server in an improper sequence. Refer to the cabling requirements in your server-specific user documentation for more information on the proper way to connect the cables to your server. 2-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 53
shows changes made to the server. Use the resulting changes to troubleshoot possible causes of the problem. Refer to "Inspect Utility you need the latest Smart Array Controller device driver. 5. Run the server setup utility after boards or other options are HP Servers Troubleshooting Guide 2-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 54
the device, the server's support of the device, or a conflict with another device. 2. If the SCSI device is the only device on its bus, check whether the bus works by installing a different device on the bus. 3. Move the device to a different bus or PCI slot. 2-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 55
configuration information. Refer to your server-specific user documentation, including the maintenance and service guide, for complete instructions before performing this operation or data planning resources, refer to your server-specific user documentation. HP Servers Troubleshooting Guide 2-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 56
user documentation for information specific to your server. Test the processor by replacing it with a known functional processor. If the problem is resolved after you restart the computer, the original processor was faulty and needs to be replaced. continued 2-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 57
. If the problem is resolved after you restart the server, one or more server one by one, restarting each time, to find the faulty processor or processors. Be sure that the processor configurations at each step are compatible with your server requirements. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 58
problem. incorrectly. Possible Solution Be sure that each processor is correctly installed in your server, as detailed in your server-specific user documentation. Be sure that each processor is supported by your server. Refer to your server a time and test. 2-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 59
to the slot using the PCI Hot Plug Utility (if supported by your server) or the PCI Hot Plug button before adding or removing any PCI hot plug devices. Memory Use Table 2-6 to troubleshoot memory problems. Be sure that the memory meets your server requirements and that it is installed as required by - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 60
information for your operating system. 4. Restart the server. If the POST count is still wrong, replace the memory. 1. Reseat the memory. 2. Run the server setup utility. 3. If the server still fails to recognize the memory, then replace the memory. continued 2-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 61
Be sure that you have not exceeded the memory limits of the server or operating system. Check the appropriate documentation. 1. Test by installing memory into a working server. 2. Replace the memory. Refer to the procedures in your server user documentation. HP Servers Troubleshooting Guide 2-19 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 62
or fan failure information. Refer to your serverspecific user documentation for the temperature requirements for your server. Access the IML to see if any fan errors are listed. Refer to "Integrated Management Log" in Chapter 4 for more information. continued 2-20 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 63
Hot-plug fan requirements are not being met. Refer to your server-specific user documentation for fan requirements. NOTE: For servers with redundant fans, backup fans may spin up periodically to test functionality. This is a part of normal redundant fan operation. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 64
is corrupt. Drive cable is not properly connected. The directory structure is bad, or there is a problem with a file. Diskette is not formatted. You are using the wrong diskette type for the drive type controller. Remove the diskette from the drive. continued 2-22 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 65
troubleshoot CD-ROM and DVD drive problems. Table 2-10: CD-ROM and DVD Drive Problems Problem supports booting from a USB CD-ROM. Clean the drive and media. Remove the label and any adhesive residue. Replace the CD or DVD with valid media for the drive. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 66
to your server-specific user documentation for information on hard drive LEDs. Try removing and replacing the hard drive. If you remove any hard drives, label the drive and its position, and make sure that you install it in its original position. continued 2-24 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 67
conflict with another hard drive. Driver problem occurred. You cannot access data. Files are corrupted. Server response time is slower than usual supported. Replace hard drive. Run your array configuration utility or the utility supplied with the array controller. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 68
Hardware Problems SCSI Non-Hot-Plug Hard Drives If the SCSI device is not recognized, be sure that it is configured correctly. Refer to the documentation provided with the SCSI device. HP ships non-hot-plug hard the entire contents of the array could be lost. 2-26 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 69
, but does not solve the problem that initially caused it to light. Usually the drive should be replaced, but in some situations a problem could exist with the drive cage Refer to your server-specific user documentation for details on correct drive placement. HP Servers Troubleshooting Guide 2-27 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 70
server storage system while the server controlling it is powered up. CAUTION: Powering down a server storage system while the server controlling it is powered up causes the Smart Array controller to mark the drives as failed and results in permanent data loss. 2-28 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 71
Hardware Problems • Do not replace more than one drive at the same time (for example, when the system is off), since the fault tolerance can entire logical drive. Press the F2 key only if all of the drives have been replaced or if complete data loss is desired. HP Servers Troubleshooting Guide 2-29 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 72
hot-plug hard drive, refer to the user documentation for your server. • If you are upgrading to larger drives in the array, follow the previously stated rules and be sure that each drive has completed its rebuild before adding the next new drive to the array. 2-30 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 73
Possible Cause Drive is not clean. Tape is not compatible with drive. Possible Solution Clean the drive. Refer to the instructions provided with the drive. Check the tape specifications to be sure that the tapes are designed to work with the drive. continued HP Servers Troubleshooting Guide 2-31 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 74
the DLT drive to be sure it is properly seated: 1. Push the DLT drive in tightly. 2. If that does not correct the problem, completely remove the DLT drive and reseat. 1. Remove write protection. 2. If the tape still does not work, try another tape. continued 2-32 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 75
Table 2-12: Tape Drive Problems continued Problem Possible Cause DLT drive does not read tape (continued). Tape is not compatible with the drive. Server cannot see DLT drive. Device conflict the software vendor for more information about the message. HP Servers Troubleshooting Guide 2-33 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 76
firmware indicates a defective tape. Head clogs occur regularly. Problem is still not solved. Possible Cause There is a drive error. Drivers and software are not current. Drive has particle contamination on Replace the media. Drive is bad. Replace the drive. 2-34 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 77
to activate. The video driver requires updating. Check the SmartStart CD or third-party video adapter documentation for driver requirements. A video expansion All servers automatically bypass onboard video when a video expansion board is present. continued HP Servers Troubleshooting Guide 2-35 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 78
Problems continued Problem Possible Cause Screen is blank for more than 60 seconds after you power up the server the power LED on the slot. Be sure that the server and the operating system support the expansion board. Disable the monitor energy saver features. • HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 79
.compaq.com/support/servers Select your server, and then look in the Manuals section. Continue booting the system. Some servers do not have internal speakers and thus do not generate beeps during POST. Printers Use Table 2-16 to troubleshoot printer problems. Table 2-16: Printer Problems Problem - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 80
pins. If this is a tower model, check the cable connection from the input device to the server. Check the integrated two-port switch box to be sure that both servers are connected to the switch. Obtain the current driver for your operating system. continued 2-38 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 81
Adapter cannot be connected as a hot-plug device. You must connect the Diagnostic Adapter before booting the server on these systems, or switch to USB devices (if the operating system supports USB devices) to use the Diagnostic Adapter hot-plug functionality. HP Servers Troubleshooting Guide 2-39 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 82
following: • Check the module LEDs to see if you can isolate the problem. Refer to your server-specific user documentation for more information. • Check to be sure that there are no loose or disconnected cables, and that all connections are properly seated. 2-40 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 83
compaq.com/support Table 2-18: Network Controller Problems Problem Network controller is installed but does not work. Possible Cause Software problem drivers. Be sure that the PCI Hot Plug power LED is on. Contact your authorized service provider. continued HP Servers Troubleshooting Guide 2-41 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 84
of the network controller. You are having problems with the network interconnect blades (if available for your server). Network interconnect blades are not properly seated. Be sure that the network interconnect blades are properly seated and connected. 2-42 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 85
the local telephone company and arrange to correct the problem. Be sure that the line is not in use at another extension. Be sure that the telephone number is correct. The other modem must be set up correctly before you can complete the connection. continued HP Servers Troubleshooting Guide 2-43 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 86
Table 2-19: Modem Problems continued Problem Possible Cause There is no response when you type AT the server and restart. 3. Run the communications software, checking settings and making corrections where needed. 4. Restart the server and retry. continued 2-44 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 87
Table 2-19: Modem Problems continued Problem Possible Cause The modem does not answer an incoming call. Auto-answer may not be enabled. An answering the most basic string possible to perform the task. The default init string is: AT&F&C1&D2&K3 continued HP Servers Troubleshooting Guide 2-45 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 88
2-19: Modem Problems continued Problem Possible Cause You are AT&Q6%C0 Reconfigure your communications software to correct the connection baud rate to match the service you are calling. If this does not work, try forcing a slower baud rate ( the line tested. 2-46 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 89
tools, and operating systems supported by, and specific to, your server. The following information is covered in this chapter: • Operating Systems • Application Software • Clustering Software • Remote ROM Flash • Maintaining Current Drivers • Erasing the System HP Servers Troubleshooting Guide 3-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 90
the network interface controller drivers. Run the server setup utility. 1. Be sure that you are following the instructions in the Factory-Installed Operating System Software User Guide provided for your operating system. 2. If all instructions have been followed and a problem still exists, note at - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 91
and reinstall the operating system. Refer to "Erasing the System " in this chapter. Server problems occur after the installation of a service pack. The service pack may have overwritten a file. Refer to "Operating System Updates" in this chapter. continued HP Servers Troubleshooting Guide 3-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 92
Table 3-1: Operating System Problems continued Problem Possible Solution You have a factoryinstalled Novell NetWare 5 operating system and you are unable to board installed. No action is needed. This occurrence does not impact the installation of NetWare. 3-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 93
the instructions provided. 3. Install the current drivers. Refer to the "Maintaining Current Drivers," section in this chapter. 4. Power up your server. If you apply the update and have problems, refer to the following website: www.compaq.com/support/files/server Select your server and operating - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 94
in this chapter for complete instructions on using this utility. 2. Be sure that you have printed records of all information listed in Chapter 1, "Diagnosing the Problem." 3. Be sure that you information on recovery software applicable to your operating system. 3-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 95
for more information. Power up the server from the startup diskettes. Refer to your OS/2 documentation for more information. Refer to your operating system documentation for information. Refer to your operating system documentation for information. HP Servers Troubleshooting Guide 3-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 96
cause of the problem. Check system settings. You may need to obtain the settings from the server setup utility and manually set the software drivers. Refer to "Maintaining Current Drivers" in this chapter. Be sure that all current printer drivers are installed. 3-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 97
Problems Clustering Software If your server utilizes cluster software, such as Microsoft Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information. Check the Microsoft or Novell website for software troubleshooting - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 98
problem and the program exits. Possible Solution Correct the syntax, and then restart the process. Correct the invalid parameter, and then restart the process. Obtain administrative privileges for the target computer, and then restart the process. continued 3-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 99
ROM Flash utility. To see if your system is supported: 1. Access the following website: www.compaq.com/support/files/ server 2. Select the family, model and operating system of your server. 3. Look under the Utilities heading for Remote ROM Flash Utility. HP Servers Troubleshooting Guide 3-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 100
: • Individual download • Driver Updates (DUs) • Compaq Support Paqs (CSPs) or ProLiant Support Packs (PSPs) • Support Software Diskettes (SSDs) • Extended Feature Supplements (EFSs) Check the SoftPaq download website to find these driver files: www.compaq.com/support/files/server CSPs, PSPs, SSDs - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 101
running Caldera and SCO operating systems. DUs are available for servers running the Sun Solaris operating system. SSDs are available for systems running the IBM OS/2 operating system. Banyan VINES Banyan VINES drivers are available for individual download. HP Servers Troubleshooting Guide 3-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 102
Software Problems Erasing the System CAUTION: Perform a backup before running the System Erase Utility. All data and configuration information on your existing server is erased by erase your system, continue with the process, following onscreen instructions. 3-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 103
that are available for diskette creation. Click System Erase Utility, and then follow the instructions to create your diskette. e. Remove the SmartStart CD, and then restart the server using the diskette you have created to run the System Erase Utility. HP Servers Troubleshooting Guide 3-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 104
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide 4-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 105
is a Windows-based tool designed to run on all ProLiant servers that support HP array controllers and are running SmartStart 4.10 or later. The or a panel indicating problems detected. To generate an ADU report, select File, Save Data from the command menu. 4-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 106
to your server-specific user documentation to determine what type of Diagnostics your server supports. Diagnostic error codes are generated when Diagnostics recognizes a problem. These error select and display various categories of information about the server. HP Servers Troubleshooting Guide 4-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 107
mode descriptions, device test descriptions, logging capabilities, and failure information. Each of these items allows you to gather different types of information about the system. 4-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 108
into the CD-ROM drive. 2. Restart the system using the SmartStart CD. 3. Select Server Diagnostics from the Maintenance tab on the SmartStart main menu. 4. A panel is displayed, from the system partition (if set up on your server) or from a Diagnostics diskette. HP Servers Troubleshooting Guide 4-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 109
hard drive. The SoftPaq file is a self-extracting executable with a filename based on the SoftPaq number, and can be downloaded from the following website: www.compaq.com/support/files/server 4-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 110
in the operating system not loading. 1. On the EFI Boot Manager screen, select Boot Configuration. 2. On the Boot Configuration screen, select Uninstall EFI Driver. 3. A list of drivers is displayed. Select Diagnostics Multiprocessor Driver and press Enter. HP Servers Troubleshooting Guide 4-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 111
version) is not shipped with 64-bit servers. This utility is included on the Management CD that ships with all 32-bit ProLiant servers. Insight Manager 7 and previous versions are also available for download from the HP website at www.hp.com/servers/manage 4-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 112
compaq.com/support/files/server Refer to the Management CD for information on installing and running the Survey Utility. NOTE: If your operating system is factory installed, refer to your server-specific user documentation for instructions of this chapter. HP Servers Troubleshooting Guide 4-9 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 113
Diagnostics diskette. To run Inspect from the partition: • If your server uses the ROM-Based Setup Utility (RBSU), press the F10 key when prompted during the boot process. A menu is displayed listing Test Computer and Inspect Computer. Select Inspect Computer. 4-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 114
running the Server Diagnostics file available for download from the following website: www.compaq.com/support/files/server Select your server and operating system, and then select the Server Diagnostics Maintenance menu, and then select System Inspect Menu. HP Servers Troubleshooting Guide 4-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 115
an easily viewable form, marking each with a timestamp that is accurate to the minute. NOTE: If your operating system is factory installed, refer to your server-specific user documentation for instructions on IML installation and access procedures. 4-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 116
CD, if available for your server, for instructions on installing the appropriate drivers. Refer to your server-specific user documentation or the Integrated Management Display User Guide provided with the IMD option of an event as displayed on the IMD follows: HP Servers Troubleshooting Guide 4-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 117
condition Correctable error threshold exceeded Action Replace fan. Add new fan or replace defective fan. Check fans. Continue normal operation, and then replace the memory module during the next scheduled maintenance to ensure reliable operation. continued 4-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 118
Replace the memory module. If that does not resolve the problem, replace the memory board. Replace the processor. Replace the processor. Replace the board on which the processor is installed. Power down the server, and then replace the EISA board. continued HP Servers Troubleshooting Guide 4-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 119
Recovery," for information on problem resolution. Replace the power supply. Add a power supply or replace the failed power supply. Replace the system configuration battery. Replace the power module. Correct problem with AC power supplied to system. continued 4-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 120
problem is still not resolved, remove some of the options installed. Refer to the documentation for your operating system. Replace fan. Check fans. Also, be sure that the server is properly ventilated and that the room is set within the required temperature range. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 121
. Server Blade Health Driver Available on some ProLiant BL servers, the server blade health driver monitors operational data of the server blades and logs abnormal conditions. The log created by the health driver can be accessed with Insight Manager 7. 4-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 122
• Automatic Server Recovery-2 • Health Driver • ASR-2 guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 123
to find these settings for your server. Make a note of the positions of all switches in the system maintenance switch box so that they can be restored after successful completion of this process. Power up the server again to boot into disaster recovery mode. 5-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 124
this procedure on a server with redundant ROM where both ROM images have been corrupted, repeat the process in succession (once for each corrupted image). If only one image is corrupted, read the "Redundant ROM Image Recovery" section for complete instructions. HP Servers Troubleshooting Guide 5-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 125
ASR-2 drivers provided by HP. ASR-2 depends on the ASR-2 timer and the Health Driver to servers running the ROM-Based Setup Utility (RBSU): a. Run RBSU. b. Select the Automatic Server Recovery menu. c. Set the ASR Status to Enabled. d. Set the ASR Timeout. 5-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 126
ten attempts, the system logs a critical error in the IML, restarts the server, initiates Diagnostics, and enables remote access (if you configured remote access). To use this level of ASR-2, you must configure ASR-2 to load the operating system after restart. HP Servers Troubleshooting Guide 5-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 127
with an auto-answer feature installed, you can dial in and remotely diagnose or reconfigure the server. - If you have configured the Diagnostics for network access, you can access the utilities over or a Telnet terminal emulator with VT100 or ANSI capabilities. 5-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 128
Diagnostics from the server console only • With remote console support, using modems for dial-in access • With remote console support, using a modem to dial a predetermined telephone number • With remote console support through a network connection (IP or IPX) HP Servers Troubleshooting Guide 5-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 129
supply (UPS) is activated. This feature determines how long the server waits to shut down after the UPS is activated. If desired, this setting can provide enough time for an administrator to perform any necessary operations or to properly shut down the server. 5-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 130
the server to be restarted. For additional information about the ASR-2 flow of events, refer to your server maintenance and service guide on the on the following website: www.compaq.com/support/servers Select your server to display the reference library. HP Servers Troubleshooting Guide 5-9 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 131
supported on systems that use the System Configuration Utility. When a critical error occurs and you have enabled ASR-2 to initiate Diagnostics, the operating system-specific Health Driver logs critical error information in the IML, and ASR-2 restarts the server 5-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 132
you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into Diagnostics and places the modem in auto-answer mode. Allows ASR-2 , the modem goes into auto-answer mode. continued HP Servers Troubleshooting Guide 5-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 133
when the host operating system is running. Network controller HP For all HP standard network controllers. Network frame type ETHERNET_II Select the frame type for your network. Selections include both Ethernet and IBM Token-Ring topologies. continued 5-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 134
and then access the Diagnostics and Utilities menu, it prepares for remote communication. You can run Diagnostics, the Inspect Utility, or the server setup utility remotely by using a workstation running terminal emulation software, such as Insight Manager 7. HP Servers Troubleshooting Guide 5-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 135
supported on systems that use the System Configuration Utility. When you enable ASR-2 to restart the operating system and a critical error occurs, ASR-2 logs the error in the IML and restarts the server Disabled IPX HP HP_Server Slot # ETHERNET_II continued 5-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 136
identify and correct the problem, thus minimizing downtime. You can view the IML through Insight Manager 7 (or a previous version). The Diagnostics utility either resolves the error or suggests corrective action in systems that do not support event logs. HP Servers Troubleshooting Guide 5-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 137
to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system nonvolatile RAM is imminent. The operating system detected that by the Diagnostics. The server detected an error during the Power-On Self-Test (POST). continued 5-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 138
internal error checking and correcting (ECC) cache errors occurring. Required System Fan Failure A required system fan failed. Accompanying data in the log notes if an auto-shutdown sequence was sequence was invoked or if the battery was nearly depleted. HP Servers Troubleshooting Guide 5-17 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 139
Tracking Reviewing the changes that have been made to the server configuration can resolve some errors. The server has an Automatic Revision Tracking (ART) feature that helps accessed through the Inspect Utility and Insight Manager 7 (or previous versions). 5-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 140
drive if a drive fails. To use the reconstruction feature, you must configure your server for drive mirroring or data guarding. The reconstruction decreases system downtime by allowing rapid the memory subsystem looking for noncorrectable memory errors. HP Servers Troubleshooting Guide 5-19 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 141
• Visually checking your server • Recognizing power problems caused by acts of nature • Preventing - Power management problems - Grounding problems - Temperature problems - Damage to removable drives - Electrostatic damage - Cable damage - Tape drive errors HP Servers Troubleshooting Guide 6-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 142
or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. Preparing for Changes Most problems occur when something in - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 143
to the integration server and providing a list of the supported updates available on the integration server. The Integration Maintenance Utility can also access software for server updates on the SmartStart CD, the Management CD, and the Software Products CDs. HP Servers Troubleshooting Guide 6-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 144
the versions of operating system drivers, Insight Management Agents, Diagnostics, and firmware on the server. The version control option users across different servers in your network. Anticipate the utilization rate and distribute servers based on that rate. 6-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 145
server fails. For example, decide what action to take if any of the following fails: - Mirror - SCSI board - Network interface controller (NIC) board • Check hard disk space periodically. It is recommended that hard drives have a minimum of 15 percent free space. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 146
it was initially. If you have problems, you can use the data to compare fans, hot-pluggable drives, SCSI cables, network adapters, Processor Power Modules (PPMs), and perhaps even complete I/O, media, processor, and memory modules, if your server is modular. 6-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 147
and dislodge anything blocking the fans. • Check for dust on external server parts, such as fans. • Check your server after power disruptions due to acts of nature. Refer to the "Recognizing Power Problems Caused by Acts of Nature" section in this chapter. HP Servers Troubleshooting Guide 6-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 148
server, consider the following factors: • General power requirements • Power consumption of the desired configuration • Power supplies required for the desired configuration • Power cords required for the desired configuration • Power redundancy requirements 6-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 149
Cord Considerations If your server supports AC power redundancy, there are multiple power cord configurations possible with your server. Refer to your server-specific user documentation to determine the appropriate configuration, if applicable to your server. HP Servers Troubleshooting Guide 6-9 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 150
are necessary for your server. Preventing Grounding Problems For proper operation and safety, the server must be properly grounded. Refer to your server-specific user documentation for The TMRA for each piece of equipment should be checked before installation. 6-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 151
sure that the option equipment does not impede airflow to the rack-mountable ProLiant servers or increase the internal rack temperature beyond the specified maximum rating. • Be have magnetic fields. • Do not expose a drive to temperature extremes or liquids. HP Servers Troubleshooting Guide 6-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 152
tearing cables. Make sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. 6-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 153
Error Prevention Preventing Tape Drive Errors Often tape drive problems are caused by defective or substandard media. The following are recommended cleaning procedures: • the cartridge. Then, replace any cartridges that fail more than three out of five times. HP Servers Troubleshooting Guide 6-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 154
you in troubleshooting a particular problem. The resources covered in this chapter fall under the following categories: • Online resources • Software and option resources • General server resources • ProLiant BL e-Class system resources NOTE: For additional resources, contact your authorized service - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 155
email address Support on commercial online networks ActiveUpdate What it is Troubleshooting tools and information, as well as the latest drivers and flash ROM images. The set of documents that ship with a server, including the setup and installation guide, the maintenance and service guide, and the - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 156
the following website: askq.compaq.com/askserver Access the following website: www.compaq.com/services/carepaq Access the following website: www.compaq.com/support/ techpubs/technotes Access the following website: www.compaq.com/support/ techpubs/whitepapers HP Servers Troubleshooting Guide A-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 157
upgrades, ROMPaqs (firmware upgrades), and fixes that resolve software problems or provide workarounds. Access the following website: www.compaq.com/support/files/server Using the drop-down menus, search for SoftPaqs and ROMPaqs by server type or category. For more information on ROMPaq tools - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 158
. If RBSU is supported by your server, access the utility by server-specific user documentation. CAUTION: Do not attempt to use SCU on a 64-bit system. Doing so can corrupt the system, possibly requiring a complete reinstallation of system software. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 159
options. If BIOS Setup Utility is supported by your server, access the supported by your server, press the F8 key when prompted during the boot process. For more information on the ORCA utility, refer to your server-specific user documentation. continued A-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 160
state of the host server, along with many other features. Refer to the Integrated Lights-Out User Guide. If your server supports iLO, also refer to your server-specific user documentation. . Refer to the Remote Insight Lights-Out Edition User Guide. continued HP Servers Troubleshooting Guide A-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 161
server supports this option, refer to your server-specific user guide. server, the IML Viewer is part of the ProLiant Administration Tools. Refer to your server-specific user documentation and the online help files included with the viewer for more information. A-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 162
/support/servers and select your server. Management CD Documentation CD, ProLiant Essentials Foundation Pack Documentation CD or access the following website: www.compaq.com/lights-out Access the following website: www.compaq.com/products/servers Management CD continued HP Servers Troubleshooting - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 163
your server Access the following website: activeanswers.compaq.com/ aaconfigurator Registration card in ProLiant Essentials Foundation Pack or access the following website: www.compaq.com/register Documentation CD, ProLiant Essentials Foundation Pack continued A-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 164
CD, or access the following website: www.compaq.com/support/servers and select your server. Access the following website: www.compaq.com/support/servers and select your server. Access the following website: www.compaq.com/support/ techpubs/whitepapers HP Servers Troubleshooting Guide A-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 165
Documentation CD in the server documentation box (where available) Documentation CD that ships with the ProLiant BL e-Class C-GbE Interconnect Switch or access the HP website. ProLiant Essentials Foundation Pack for ProLiant BL Servers or access the HP website A-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 166
systems supported by, and specific to, your server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replacing, reseating, or modifying system components. HP Servers Troubleshooting Guide B-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 167
Test Error Codes 100-199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. . 3. Replace the system board and retest. Replace the system board and retest. continued B-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 168
Replace the system board and retest. 200-299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Corrective action may require and retest. 3. Replace the memory expansion board and retest. continued HP Servers Troubleshooting Guide B-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 169
installation Be sure that the memory is installed. Then, refer to your server-specific user documentation for supported memory and replace memory modules as indicated. 210-XX Random pattern test failed 0212-02 Error while saving test block continued B-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 170
PPM). converter for processor X 300-399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Corrective action Replace the keyboard and retest. 3. Replace the system board and retest. HP Servers Troubleshooting Guide B-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 171
Test Error Codes 400-499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with a parallel printer interface board /parallel interface board (if applicable) and retest. 6. Replace the system board and retest. B-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 172
Error Codes 500-599, Graphics Controller Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with graphics or system board functions. , replace the graphics controller and retest. 3. Replace the system board and retest. continued HP Servers Troubleshooting Guide B-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 173
Graphics noise pattern test failed 600-699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board diskette drive and retest. 5. Replace the system board and retest. continued B-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 174
Replace the media and retest. 2. Run the server setup utility and retest. 1100-1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial (if applicable) and retest. 3. Replace the system board and retest. HP Servers Troubleshooting Guide B-9 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 175
Test Error Codes 1200-1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Corrective action may require and retest. 2. Check the modem line and retest. 3. Replace the modem and retest. B-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 176
Codes 6000-6099, Network Interface Controllers Test Error Codes The 6000 series of diagnostic error codes identifies failures with various network interface controllers. cabling, or other network components and retest. 6. Replace the controller and retest. HP Servers Troubleshooting Guide B-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 177
The 6100 series of diagnostic error codes identifies failures with an array controller. Refer to "Array Diagnostic Utility" in Chapter 4 for more information on diagnosing problems with the to the current version. 3. Replace the controller and retest. B-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 178
series problems with server setup utility and check the drive type. 2. Replace the SCSI disk drive signal and power cables and retest. 3. Replace the SCSI controller and retest. 4. Replace the SCSI disk drive and retest. 5. Replace the system board and retest. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 179
Test Error Codes 6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes The 6600 series of diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drive, and retest. 6. Replace the CD-ROM drive and retest. 7. Replace the system board and retest. B-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 180
system board assembly and retest. 8600-8699, Pointing Device Interface Test Error Codes The 8600 series of diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so device and retest. 2. Replace the system board and retest. HP Servers Troubleshooting Guide B-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 181
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide C-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 182
Audible Beeps None None None Beeps only 2 long, 2 short Probable Source of Problem A memory module has experienced an error which, while recoverable, has generated a predictive . • Ambient temperature is within an acceptable range. Check fans. continued C-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 183
Source of Problem Action Beeps fan is not spinning. Check fans. Check fan cable connections. Critical Fan Failure Detected - System Shutting Down in 5 seconds System Halted None A critical fan is not spinning. Check fans. Check fan cable connections. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 184
Probable Source of Problem Action ECC Multiple Disk Parameter Table or BIOS Error System Halted 1 server mode active and no keyboard attached None This is not an error but simply displays when keyboard is not connected. No action required. continued C-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 185
Code Audible Beeps Probable Source of Problem Action No Keyboard Present None Keyboard failure occurred, or keyboard not connected to server. 1. Turn off the computer, properly configured. Run the server setup utility to make desired changes. continued HP Servers Troubleshooting Guide C-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 186
server setup utility. Unsupported Processor Detected System Halted. 1 long, 1 short Processor not supported by current system ROM. Check documentation for supported processors. If supported, remove the processor and update system to latest ROM. continued C-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 187
Error 101-I/O ROM Error Audible Beeps 1 long, 1 short None Probable Source of Problem System ROM checksum. Options ROM checksum. Action Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 188
the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. continued C-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 189
Table C-3: 100 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 104-ASR Timer guide. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 190
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued C-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 191
. Run the server setup utility and correct. Turn off the server, replace the battery located on the sideplane board, and then reboot the system. The default nonvolatile configuration will be loaded. Run the server setup utility and correct. continued HP Servers Troubleshooting Guide C-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 192
boards to a slot on a different PCI bus. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued C-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 193
Table C-3: 100 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 178-Processor server setup utility and correct. Run the server setup utility and correct. Event message, no action needed. Event message, no action required. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 194
Series POST Error Messages Table C-4: 200 Series POST Error Messages Error Code 201-Memory Error Audible Beeps None Probable Source of Problem assembly as instructed. Compare part numbers from installed memory modules with those listed in your server-specific 14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 195
C-4: 200 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 206-cache controller Diagnostics. Replace or remove malfunctioning memory module as instructed. Check placement of memory modules. Check placement . continued HP Servers Troubleshooting Guide C-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 196
Supported. Action Install correctly matched DIMMs in Group X. Install correctly matched DIMMs. Install correctly matched DIMMs. Check placement of memory modules. Install registered ECC DIMMs. Replace DIMMs in indicated slots with supported type. continued C-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 197
slots with supported type. Replace DIMMs in indicated slots with supported type. Replace DIMMs in indicated slots with supported type. Reinstall DIMMs in proper order. Install a DIMM to fill the bank. Install registered PC 1600 ECC DDR SDRAM DIMMs. continued HP Servers Troubleshooting Guide C-17 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 198
C-4: 200 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 207-Invalid hp.com. Check the size and speed of the memory modules installed. Then, check your server user documentation and replace as indicated. continued C-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 199
server user documentation and replace as indicated. Be sure that DIMMs in the online spare bank are populated correctly. Install or reinstall DIMMs to support online spare configuration. Install or reinstall DIMMs to support online spare configuration. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 200
Messages Table C-4: 200 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 209-Online Spare supports redundancy. Run Diagnostics and replace failed processor. Run Diagnostics and replace failed processor. continued C-20 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 201
POST Error Messages Table C-4: 200 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 213-Processor None Disabled, Processor X The PPM and voltage . Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-21 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 202
this and provide the stepping information. 4. Replace specified processor. Check cache accelerator installation. Replace failed assembly as indicated. Replace failed assembly as indicated. continued C-22 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 203
DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. continued HP Servers Troubleshooting Guide C-23 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 204
the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. C-24 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 205
are depressed or stuck. 3. If this does not solve the problem, replace the keyboard. 1. Be sure that no keys are depressed or stuck. 2. If this does not solve the problem, replace the keyboard. Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-25 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 206
POST Error Messages Table C-5: 300 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 303-keyboard controller error None System board, keyboard, to determine which is in error. 3. Replace the indicated part. C-26 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 207
. 500 Series POST Error Messages Table C-7: 500 Series POST Error Messages Error Code 501-Display Adapter Failure Audible Beeps 1 long, 2 short Probable Source of Problem Integrated video controller on system board has failed. Action Replace the system board. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 208
Series POST Error Messages Table C-8: 600 Series POST Error Messages Error Code 601-Diskette Controller Failed Audible Beeps None Probable Source of Problem If this message persists, you may need service for your PC. None CD-ROM/ instructed. continued C-28 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 209
manually resolve the conflict. 2. Run Diagnostics and replace failed assembly as indicated. 1. Run your server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Diagnostics and replace failed assembly as indicated. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 210
None Probable Source of Problem The system has detected the absence of the Server Feature Board. The Server Feature Board is not installed in the proper slot. The Server Feature Board does not on the system board and on the Server Feature Board. continued C-30 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 211
POST Error Messages Table C-9: 800 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 802-Processor X is missing or terminator board is not rated for the same operating speed as the installed processor. continued HP Servers Troubleshooting Guide C-31 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 212
supported processors. 1. Remove the processor from processor slot 1. 2. Remove the processor from processor slot 2. 3. Install the processor from processor slot 1 into processor slot 2. 4. Install the remaining processor into the available processor slot. continued C-32 HP Servers Troubleshooting - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 213
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem server setup utility and configure the system. 6. Select the primary operating system. 7. Set the date and time. 8. Complete additional configuration as needed. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 214
position 2 to the off position. 4. Restart the system. 5. Press the F10 key to run the server setup utility and configure the system. 6. Select the primary operating system. 7. Set the date and time. 8. Complete additional configuration as needed. continued C-34 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 215
POST Error Messages Table C-9: 800 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 807-The password has been cleared. Restart the system. 5. Press the F10 key and use the server setup utility to set a new password. HP Servers Troubleshooting Guide C-35 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 216
up. The machine cover has been removed. Please ensure that any system access was authorized Audible Beeps None Probable Source of Problem The server cover has been removed since the last system startup. Action Be sure that any system access was authorized. C-36 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 217
Problem server setup utility to reassign serial port address and manually resolve conflict. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility to reassign serial port address and manually resolve conflict. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 218
parameters of the system. Check your serverspecific user documentation for the temperature requirements of your server. Reseat or install a fan in position X. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued C-38 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 219
fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 220
fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued C-40 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 221
Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. Replace the failed redundant CPU fan. Replace the failed redundant I/O fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 222
replace the fan. Replace power supply as soon as possible. Replace battery (or add external battery) as soon as possible. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. Install the additional power supply. continued C-42 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 223
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1615- Power Supply Failure None Power supply has failed. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan missing or failed assembly. continued HP Servers Troubleshooting Guide C-43 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 224
C-12: 1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1618-AC Line is fans described in the server-specific maintenance and service guide. Be sure that the fans are present and installed correctly. continued C-44 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 225
Messages Table C-12: 1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1621-Error - Power Supply has occurred, check the system fans and ventilation. 2. If the problem persists, replace power supply. continued HP Servers Troubleshooting Guide C-45 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 226
Messages Table C-12: 1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1627-System Power Module Reported occurred, check the system fans and ventilation. 2. If the problem persists, replace System Power Module. C-46 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 227
-Unsupported Virtual Mode Disk Operation DOS Driver Required None The operating system currently running does not support virtual DMA service. Action 1. Check SCSI cables and or update the SCSI device driver appropriate for this operating system. continued HP Servers Troubleshooting Guide C-47 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 228
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1705-Locked SCSI Bus Detected None A SCSI controller cannot or upgrade to a larger-size array accelerator module. continued C-48 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 229
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1713-Slot z Drive Array Controller Redundant ROM Reprogramming drive unless all other drives in the array are online. continued HP Servers Troubleshooting Guide C-49 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 230
C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1720-S.M.A.R.T. Hard array, replace the failing/failed drive. Refer to the maintenance and service guide for more information on when and how to replace the drive. HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 231
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1722-Slot x Drive Array - Redundant Controller Pair cables connected to the Smart Array Controller board as instructed. continued HP Servers Troubleshooting Guide C-51 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 232
Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1724-Slot X Drive Array number of logical drives supported is 32. Additional logical drives will not be added to the configuration. continued C-52 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 233
the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued HP Servers Troubleshooting Guide C-53 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 234
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1753-Slot z Drive Array - Array Controller Maximum Operating . 1. Reseat the controllers. 2. Replace the system board. continued C-54 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 235
problem. 1760-Fixed Disk X does not support Block server setup utility and correct. Run the server setup utility and correct. Upgrade controller firmware using Options ROMPaq. Replace array accelerator module, or reseat if connector is not fully mated. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 236
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1764-Slot X Drive Array - Capacity Expansion indicated. Download it from the following website: www.compaq.com/support. continued C-56 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 237
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1767- Slot x Drive Array Option ROM is not programmed correctly. None Controller Option ROM problem following website: www.compaq.com/support No action required. This HP Servers Troubleshooting Guide C-57 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 238
firmware that is known to cause intermittent problems. Use the Options ROMPaq utility to upgrade firmware on all drives to the latest revision. Download it from the following website: www.compaq.com/support Run the server setup utility and correct. Run the server setup utility and correct. Run the - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 239
C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1775-Slot X Drive Array - ProLiant Storage System Not retry in the following order: media backplane fan board, media backplane, I/O board. continued HP Servers Troubleshooting Guide C-59 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 240
message indicates to check SCSI cables, compare your cabling against the diagrams in your HP Smart Array Controller user guide. If the routing is correct, replace cables on the specified port until the POST message is eliminated. No action necessary. continued C-60 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 241
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1779-Slot X Drive Array - Replacement drive(s) detected . Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-61 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 242
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1783-Slot X Drive Array Controller Failure. None Bad controller. If this message is displayed after Options ROMPaq is run, problems drive X and/or cable(s). continued C-62 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 243
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1785-Slot X Drive Array not Configured (followed by one of the following): None Drive array configuration not detected. (1) Run Compaq that supports more drives HP Servers Troubleshooting Guide C-63 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 244
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1786-Slot 1 Drive Array Recovery Needed. The following SCSI drive(s) need Surface Analysis, and then restore your data. continued C-64 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 245
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1787-Drive Array Operating in Interim Recovery Mode. Physical drive (ADU) to resolve. Check cable for proper routing. continued HP Servers Troubleshooting Guide C-65 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 246
Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1789-Slot X Drive Array server. • When powering down the system, the server must be powered down before external storage systems. continued C-66 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 247
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1790-Disk X Configuration Error None Hard drive error or wrong to avoid data remaining in the array accelerator. continued HP Servers Troubleshooting Guide C-67 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 248
this problem is corrected. Match the array accelerator to the correct drive array, or run the Array Configuration Utility to clear the data in the array accelerator. Replace array accelerator daughter board, or reseat if connector has become loose. continued C-68 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 249
POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1797-Drive Array - Array Accelerator Read Error Occurred. Data in integrity of file system and restore lost data from backup. HP Servers Troubleshooting Guide C-69 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 250
. 4. Analyze ambient temperature in which the server is currently operating, and compare to server-specific user documentation recommendations. 5. Adjust as needed before restarting the server. Upgrade the system ROM or reinstall the original processor. C-70 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 251
systems supported by, and specific to, your server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replacing, reseating, or modifying system components. HP Servers Troubleshooting Guide D-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 252
continue. Check to be sure that the array accelerator is properly seated. If the error continues, you may need to replace the array accelerator. continued D-2 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 253
enabled, but writes are no longer being posted. This problem usually occurs when there is a problem with the drive or drives. Resolve the problem with the drive or drives. The controller can then write the drives or discards the data completely. continued HP Servers Troubleshooting Guide D-3 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 254
data loss condition. No action is necessary. Accelerator status: Warranty alert Catastrophic problem with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message. Replace the array accelerator board. continued D-4 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 255
has an ID for a different controller from the one physically present in the slot. Run the server setup utility. Array accelerator battery pack Battery is not fully charged. X not fully charged If controller. If that does not work, replace the cache. continued HP Servers Troubleshooting Guide D-5 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 256
previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive server setup utility to configure NVRAM. Do not run either utility if you believe drive swapping has occurred. continued D-6 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 257
Disable command has disabled posted-writes. This occurred because of an operating system device driver. Restart the system. Run ACU to reinitialize the array accelerator board. Drive (bay still not successful, the drive may need to be replaced. continued HP Servers Troubleshooting Guide D-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 258
drive was incorrectly replaced after another drive failed. 1. Replace the drive that was incorrectly replaced. 2. Replace the original drive that failed. Do not run the server setup utility and try to reconfigure; data will be lost. continued D-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 259
position Y. Rearrange the drives according to the ADU instructions. Duplicate write memory error. Data cannot be written Compaq supplied. Compaq did not supply the installed drive. If problems exist with this drive, replace it with a supported drive. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 260
is the only difference between the controller and NVRAM data, this is not a problem. Otherwise run the server setup utility. Identify logical drive data did not match with NVRAM. The identify after 36 hours, replace the array accelerator board. continued D-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 261
data for this logical drive from the tape backup. Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or a loose cable is detected. • Another configured logical Replace the failed drive as soon as possible. continued HP Servers Troubleshooting Guide D-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 262
avoid damage. Check the fans and the operating environment problem is corrected. Power down the system. Check the cables for a tight connection to the logical drives. Restart the system. If the same message occurs again, the cables may be defective. continued D-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 263
or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state support redundant controller operation At least one drive in use does not support redundant controller operation. Replace the drive that does not support HP Servers Troubleshooting Guide D-13 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 264
the error persists after completing steps 1 through 4, contact an authorized service provider. SCSI Port X Drive ID Y failed - ADU detected cause problems and should be upgraded. Run Options ROMPaq to upgrade the drive firmware to a later revision. continued D-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 265
does not solve the problem, replace the cables and connectors as needed. SCSI port X, Drive ID Y RIS copies within this drive do not match The copies of RIS on the drive Check for other errors. The do not match. drive may need to be replaced. continued HP Servers Troubleshooting Guide D-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 266
a good volume: (failure message) ADU found this drive was replaced, even though there was no problem with the volume. No action needs to be taken. Set configuration command issued The configuration of the place the latest firmware on all drives. continued D-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 267
to an available bus. The current cabling configuration is not supported. Refer to your server-specific user documentation for cabling guidelines, and reconfigure as indicated. storage unit has failed. SOLUTION: Replace the power supply. continued HP Servers Troubleshooting Guide D-17 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 268
If none of the previous steps solve this problem, replace the fan. Storage enclosure on SCSI bus X is fan failed. The cooling fan located in the external storage unit has experienced a failure. Replace the fan. SOLUTION: Replace the fan. continued D-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 269
configuration. 1. Upgrade the firmware on this controller. 2. If the problem is not resolved: Replace this controller with the original controller. -Or- Replace this controller with a new controller that supports the number of drives in the array. continued HP Servers Troubleshooting Guide D-19 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 270
more cables may be connected to the incorrect bus. -Or- One or more drives have been moved to new locations. Refer to your server-specific user documentation for supported configurations and cabling guidelines. Restore to the original configuration. continued D-20 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 271
firmware. -Or- If that does not solve the problem, move the drives to the original controller. Swapped to another controller. More logical drives were created than are supported on this controller, causing lost logical drive volumes. Identify the continued HP Servers Troubleshooting Guide D-21 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 272
the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized service provider for any warranty replacements. continued D-22 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 273
supported your COMPAQ service provider. server. 2. Be sure that the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an authorized service provider. continued HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 274
be OK. Check the other error messages for an indication of the problem. WARNING - Drive Write Cache is enabled on X Drive has its to the drive is interrupted. Replace the drive with a supported drive, or restore the operating parameter of the drive. WARNING HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 275
adapter sensed by ADU, and (2) the type of adapter last configured in EISA nonvolatile RAM. Check the diagnosis screen for other error messages. Run the server setup utility to update the system configuration. HP Servers Troubleshooting Guide D-25 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 276
status:permanently disabled D-4 accelerator status:possible data loss in cache D-4 accelerator status:temporarily disabled D-4 accelerator status:unrecognized status D-4 accelerator status:valid data found at reset D-4 HP Servers Troubleshooting Guide Index-1 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 277
20, D-21, D-23, D-24 ECC (error checking and correcting) D-3 fans D-18, D-19 firmware upgrading D-6, D-7, D-16, D-18, D-19, D-24 application software problems 3-8 application software, problems 3-8 archive, data Compaq A-3 ASR timer failure C-9 ASR-2 (Automatic Server HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 278
support, information required 1-29 batteries ADU error messages D-10, D-11 event list messages 4-16 failure 4-16 failure, IML error message 5-16 low power error C-42 POST error messages C-42, C-56, C-67, C-68 problems 2-8 troubleshooting 2-8 UPS, optimal temperature 2-8 HP Servers Troubleshooting - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 279
drivers 2-24 invalid format 2-23 media problems 2-23 POST error messages C-4 problems 2-23 SCSI ID setting 2-26 system boot 2-23 test error codes B-14 undetected 2-24 USB problems 2-23 CD-ROM ID failed B-14 CD-ROM read failed B-14 invalid memory configuration B-4 Index-4 HP Servers Troubleshooting - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 280
conflict C-37 COMM port, POST error messages C-37 Compaq Support Paq See CSP comport invalid C-11 computer cover problems D-23 POST error messages C-12, C-15, C-67 redundant, ADU error messages D-13, D-23 system board, slot indicator error D-22 test error codes B-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 281
fan not present C-39 CSP (Compaq Support Paq) 3-12, 3-13 current SCSI bus cable configuration is not recommended C-45 current system ROM is corrupt - now booting redundant system ROM 5-4, C-9 D DAT drives backups 2-34 cleaning 2-34 drivers 2-34 error codes 2-34 errors 2-33 head clogs 2-34 problems - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 282
2-22 nonsystem disk message 2-22 not found 2-22 POST error messages C-4, C-28, C-29 problems 2-22, 2-23 test error codes B-8 diskette drive type error C-29 diskette drive/media ID error A-3 who should use xi door alert D-17 downtime, minimizing 6-4 HP Servers Troubleshooting Guide Index-7 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 283
drive (bay) X is failed D-8 drive (bay) X is non-Compaq supplied D-9 drive (bay) X is undergoing drive recovery D-8 drive ( enabled on X D-24 drive X indicates position Y D-9 drivers accessing latest A-2, A-4 Caldera and SCO operating systems 3-13 23, D-24 Index-8 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 284
ESD email address, technical support A-2 enclosure self recovery See ESR energy saver problems 2-36 Enterprise Diagnostics LX32 accessing error messages recording 1-12 server management 1-12 Stop 1-12 Survey Utility 4-14 test See test error codes Trap 1-12 HP Servers Troubleshooting Guide Index-9 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 285
overload 4-17 system AC power problem 4-16 system fan failure 4-14, 4-17 system fans not redundant 4-14 system overheating Fan X not present C-38 fan controller not responding C-43 fan failure detected C-39 fan not present C-44 fan X failure detected C-39 Index-10 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 286
command C-53 fixed disk parameter table or BIOS error C-4 fixed disk X does not support block mode C-55 fixed disk X failed front CPU fan X failure detected C-39 front CPU fan X not present C-40 fuse problems 2-8 FYI, Drive (bay) X is non- Compaq supplied HP Servers Troubleshooting Guide Index-11 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 287
problems 2-10 new, problems 2-11 Health Driver See Health Driver Health Driver, described 5-9 Health Logs, viewing 5-10 help A-1 hot surface, warning 2-3 hot-plug drives See hard drives hot-plug fans See fans Hot-Plug Management Module, problems 2-40 HP 40 Index-12 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 288
required system fan failure 5-17 self-test failure 1-12 server manager failure problems 2-38, 2-39 Insight Manager See server management Insight Manager 7 See server management Insight Manager XE See server server 6-3 server updates 6-3 software updates 6-3, 6-4 HP Servers Troubleshooting Guide Index - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 289
within DIMM group X C-16 invalid memory configuration only registered SDRAM DIMMs are supported C-16 invalid memory configuration unsupported DIMM in board X C-17 invalid memory configuration TRRD reading C-23 invalid processor board PPM installed C-20 Index-14 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 290
K keyboard POST error messages C-4, C-5, C-25, C-26 problems 2-38, 2-39 test error codes B-2, B-5 keyboard controller 3-7 technical support, information required 1-24 locating information HP resources A-1 in this guide 1-18 locked voltage differential) D-24 HP Servers Troubleshooting Guide Index-15 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 291
service guides 23, C-24, C-32 problems 1-11, 1-14, 2-17 drivers, accessing latest 3-13 Emergency Repair Diskette 3-7 errors 1-15 event list messages 4-17 recovery software 3-7 SSD 3-13 technical support, information required 1-23 mirror data miscompare D-13 Index-16 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 292
problems 2-42 controller problems 2-41 corrupted driver files 2-41, 2-42 interface fault recovery tracking, defined 5-19 topology map 6-6 network controller, troubleshooting SCSI devices detected C-5 non-functioning DC-DC converter for processors X B-5 HP Servers Troubleshooting Guide Index-17 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 293
, 3-7 Linux 1-24, 3-7 Microsoft 1-23, 3-7 Novell NetWare 1-25, 3-7 problems 3-2, 3-3, 3-4 restoring backup version 3-15 restoring to backup 3-5 SQL Server 1-29 Sun Solaris 1-28, 3-7 system crash 4-17 technical support, information needed 1-22 updating 3-5 Index-18 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 294
is cleared C-35 PCI event list messages 4-16 failure 4-16 hot-plug problems 2-17 PCI boards not found C-12 POST error messages C-12 PCI series C-7 1100 series C-37 1600 series C-38 1700 series C-47 1800 series C-70 200 series C-14 300 series C-25 400 series C-27 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 295
10 fans C-2, series problems 1-7, 1-9, 1-11 ratings for options 6-9 redundancy considerations 6-10 requirements 6-9 supply See power supply warning 2-3 power calculator A-10 power cord considerations 6-9 problems 2-5 specifications 2-7 power down defined xii Index-20 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 296
, power supply unplugged, or power supply fan failure C-43 power supply fan X failure detected C-40 power supply fan X not present C-41 power supply reported 42 printer problems 2-37, 2-38 test error codes, parallel B-6 printer data register failed B-6 HP Servers Troubleshooting Guide Index-21 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 297
, C-31, C-32 problem prevention 6-3 problems 1-14, 2-14 support 2-16 switches and jumpers 2-16 terminator boards 6-3, 6-6 test error codes B-2 testing 2-14, 2-15, 2-16 unsupported, system halted C-6 programmable timer load data test failed B-2 ProLiant BL servers 1-9, 1-10, 1-11 ProLiant DL servers - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 298
user guide C-60 specifications A-11 switch settings A-11 teardown procedures A-11 technical topics A-11 restoring, operating system 3-15 RESUME - F1 key C-6 Revision History Table 5-18 RIS (reserve information sector), ADU error message D-9, D-14, D-15 HP Servers Troubleshooting Guide Index - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 299
SCSI bus cabling error D-17, D-19 door alert D-17 fan errors D-18, D-19 firmware, unsupported D-18 overheating D-18 SCSI devices See also devices ID settings 2-26 POST error messages C-5 problems 2-26 SCSI disk erase tape test failed B-13, B-15 SCSI disk Index-24 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 300
the wrong slot C-44 server response time 2-25 server setup utility BIOS Setup Utility A-6 RBSU A-5 SCU A-5 server-specific user documentation accessing 1-2, 2-37, A-2 defined xii service pack, installation problems 3-3 set configuration command issued D-16 HP Servers Troubleshooting Guide Index-25 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 301
C-53 slot 1 drive array recovery needed C-64 slot fan See also fans slot fan failure detected C-42 slot ID mismatch C-12 slot X 52 slot X drive array ProLiant drive storage enclosure problem detected C-60 slot X drive array ProLiant storage system not responding 26 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 302
bus X indicated a power supply failure D-17 storage enclosure on SCSI bus X indicated an overheated condition D-18 storage enclosure on SCSI bus X indicated that the fan failed D-18 storage enclosure on SCSI bus X indicated that the fan is degraded D-19 HP Servers Troubleshooting Guide Index-27 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 303
failure timer test failed C-8 system board is unable to identify which slots the controllers are in D-22 system configuration backup 6-2 default installed C-11 Index-28 HP Servers Troubleshooting Guide - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 304
required 1-29 Sun Solaris operating systems, information required 1-28 telephone numbers 1-20 TechNotes accessing A-3, A-10 described A-3 telephone numbers 1-20 telephone symbol 2-2 temperature See also fans drives, overheating D-12 POST error messages C-2 HP Servers Troubleshooting Guide Index-29 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 305
caution 2-9, 2-16, 6-11 thermal problems See fans thermal shutdown 5-8 third-party devices caution 6-11 conflicts 1-13 drivers 2-12 this controller can see the 3-1 Trap error message 1-12 trend analysis 6-6 troubleshooting configure-to-order servers 1-14 failure information to look for 1-12 gathering - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 306
data found at reset, accelerator status D-4 version control, server management 6-4 video problems 2-35, 2-36 test error codes B-7 video controller must be on primary PCI bus C-11 viruses scanning 6-6 troubleshooting 2-25 voltage battery pack D-11 line 2-5 HP Servers Troubleshooting Guide Index-31 - HP ProLiant 4000 | ProLiant Server Troubleshooting Guide - Page 307
ActiveUpdate A-2 Ask Compaq A-3 clusters 3-9 HP A-2 iLO A-9 maintenance and service guides A-2 operating system support matrix A-10 PaqFax A-3 power calculator A-10 Rapid Deployment Pack A-5 registration A-10 Resource Paq A-4 ROMPaq 3-11 server management 4-8, A-5 servers A-9 server-specific user
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HP Servers Troubleshooting Guide
January 2003 (Seventh Edition)
Part Number 161759-007