HP ProLiant BL495c HP ProLiant BL495c Generation 5 Server Blade Maintenance an
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- HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 1
HP ProLiant BL495c Generation 5 Server Blade Maintenance and Service Guide Part Number 491031-004 April 2009 (Fourth Edition) - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 2
Microsoft Corporation. AMD Opteron is a trademark of Advanced Micro Devices, Inc. Intended audience This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 3
Hard drive cabling ...44 Using the HP c-Class Blade SUV Cable ...44 Connecting locally to a server blade with video and USB devices 44 Accessing a server blade with local KVM 45 Accessing a server blade with local media devices 45 Diagnostic tools ...47 Troubleshooting resources ...47 HP Insight - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 4
...52 Mezzanine connector definitions ...52 System maintenance switch...53 System maintenance switch procedures 53 HP c-Class Blade SUV Cable...54 Specifications ...55 Environmental specifications ...55 Server blade specifications ...55 Acronyms and abbreviations...56 Index...58 Contents 4 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 5
period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 6
pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais le site Web HP (http://www.hp.com/go/selfrepair). Service de garantie "pièces seules" Votre garantie limitée HP peut inclure un service de garantie "pi - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 7
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten . Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center Customer self repair 7 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 8
CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 9
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 10
voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 11
peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 12
Customer self repair 12 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 13
Customer self repair 13 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 14
Customer self repair 14 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 15
Customer self repair 15 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 16
Illustrated parts catalog Server blade components Item Description 1 Access panel 2 Processors a) 2.3-GHz AMD Opteron™ Model 2356** b) 2.1-GHz AMD Opteron™ Model 2352* ** c) 1.9-GHz AMD Opteron™ Model 2347 HE* ** d) 2.7-GHz AMD Opteron™ - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 17
4 Solid state hard drives a) 64-GB, HP c-Class Blade SUV Cable* 416003-001 9 Mezzanine adapters* - a) Emulex LPe1105-HP 4Gb FC HBA for HP c-Class BladeSystem 405921-001 b) QLogic QMH2462 4Gb FC HBA for HP c-Class BladeSystem 405920-001 c) HP NC325m PCI Express Quad Port Gigabit Server - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 18
Server blade handle* g) Server blade handle release* h) Server blade handle spring* i) Server blade handle screw* 11 Solid state hard drive cables* (a) Hard drive power cable b) Hard drive request HP to replace these parts, you will be charged for the travel and labor costs of this service. - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 19
optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3No: Kein-Einige Teile sind nicht - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 20
Illustrated parts catalog 20 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 21
HP Insight Diagnostics software ("HP Insight Diagnostics" on page 47) Safety considerations Before performing service procedures, review server blade access panel and then install the server blade into the enclosure. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 22
server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting for manual material Server blade preparation To service any internal server blade component, power down the server blade - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 23
standby mode, auxiliary power is still being provided. To remove all power from the server blade, remove the server blade from the enclosure. After initiating a virtual power down command, be sure that the server blade go into standby mode by observing that the system power LED is amber. Remove the - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 24
the access panel on top of the server blade. 2. Slide the access panel forward until it clicks into place. Hard drive To remove the component: 1. Back up all server data on the hard drive. 2. Power down the server blade (on page 23). 3. Remove the server blade (on page 23). 4. Remove the access - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 25
the hard drive cables. 6. Remove the hard drive. 7. Disconnect the hard drive cables from the hard drive. Retain for future use. To replace the component, reverse the removal procedure. DIMM baffle To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 26
the removal procedure. DIMMs To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Disconnect the hard drive cables from the system board. 5. Remove the DIMM baffle ("DIMM baffle - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 27
For this procedure, removing the hard drive from the DIMM baffle is not required. 6. Remove the DIMM. To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 28
: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the front bezel. Removal and replacement procedures 28 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 29
handle. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the front bezel ("Front bezel" on page - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 30
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 31
To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 32
is seated properly. 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 33
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 34
processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Removal and replacement procedures 34 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 35
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining bracket and the processor retaining latch. 5. Clean the old thermal grease from the heatsink with the alcohol swab. - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 36
heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly. 8. Install the access panel ("Access panel" on page 24). 9. Install the server blade. Battery tray This component is available for use with future options. To remove the component: 1. Power down the - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 37
removal procedure. System board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 24). 5. Remove the DIMM baffle ("DIMM baffle" on page - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 38
11. Open the processor retaining latch and the processor socket retaining bracket. 12. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 39
13. Remove the system board assembly. To replace the system board: 1. Install the spare system board assembly. 2. Prepare the processor socket on the spare system board: Removal and replacement procedures 39 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 40
The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions. CAUTION: Always install the processor parallel to the system board to avoid - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 41
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 42
be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker the F10 key to confirm exiting RBSU. The server will automatically reboot. System battery If the server blade no longer automatically displays the correct date and - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 43
fire or water. • Replace only with the spare designated for this product. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Identify the battery location ("System board components - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 44
Cabling Hard drive cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 45
more information, see "USB support and functionality (on page 49)." Accessing a server blade with local KVM For this HP c-Class Blade SUV Cable Server blade Video connector USB keyboard Accessing a server blade with local media devices Use the following configuration when configuring a server blade - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 46
connector to a monitor. 3. Connect a USB hub to one USB connector. 4. Connect the following to the USB hub: o USB CD/DVD-ROM drive o USB keyboard o USB mouse o USB diskette Item 1 2 3 4 5 6 7 Description Monitor USB mouse HP c-Class Blade SUV Cable Server blade USB hub USB keyboard USB CD/DVD-ROM - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 47
maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_TSG_en) • French (http://www.hp.com/support/ProLiant_TSG_fr - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 48
: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Diagnostic - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 49
USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, HP provides legacy - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 50
Component identification Front panel components Item 1 2 3 4 5 Description Local I/O connector Serial label pull tab Server blade handle button Power On/Standby button Server blade handle Component identification 50 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 51
Front panel LEDs Item 1 2 3 4 5 6 Description UID LED Internal health LED NIC 1 LED NIC 2 LED Hard drive activity LED Power On/Standby button and system power LED Status Blue = Identified Blue flashing = Active remote management Off = No active remote management Green = Normal - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 52
12 13 14 Description DIMM slots Hard drive data connector 2 Hard drive data connector 1 Hard drive power connector 1 Hard drive power connector 2 Internal USB connector connector 1 Mezzanine connector 2 Connector PCIe x8 PCIe x8 Card support Type I mezzanine card only Type I or II mezzanine - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 53
procedures When you perform troubleshooting steps, this guide may instruct you to perform the HP ROM-Based Setup Utility." If the system is unable to boot into RBSU, use the following steps to clear the system configuration: 1. Power down the server blade (on page 23). 2. Remove the server blade - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 54
versions of the ROM are corrupt, return the system board for a service replacement. To switch to the backup ROM when the System ROM is not corrupt, use RBSU. HP c-Class Blade SUV Cable Item 1 2 3 4 Connector Server blade Video USB Serial Description For connecting to the SUV connector on the - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 55
based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa. Server blade specifications Specification Height Depth Width Weight (maximum) Weight (no drives installed) Value 5.56 cm (2.19 in) 50.95 cm (20.06 in) 18.16 cm (7.15 in) 6.44 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 56
Acronyms and abbreviations CSR Customer Self Repair HP SIM HP Systems Insight Manager iLO 2 Integrated Lights-Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition OSEM Open Services Event Manager POST Power-On Self Test PSP ProLiant Support Pack RBSU ROM-Based Setup Utility - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 57
WEBES Web-Based Enterprise Service Acronyms and abbreviations 57 - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 58
baffles 25 DIMMs 26, 52 E electrostatic discharge 21 environmental specifications 55 F features 50 front panel components 50 front panel LEDs 51 H hard drive LEDs 51 hard drives 24 heatsink 30 HP c-Class Blade SUV Cable 44, 45, 54 HP Insight Diagnostics 21, 47 I IML (Integrated Management Log - HP ProLiant BL495c | HP ProLiant BL495c Generation 5 Server Blade Maintenance an - Page 59
system battery 42 system board 37 system components 21, 50 system maintenance switch 52, 53 T tools 21, 47 Torx screwdriver 21 troubleshooting 47 U USB connectors 52, 54 USB support 49 utilities 47 V video connector 54 W warnings 21 Index 59
HP ProLiant BL495c Generation 5 Server Blade
Maintenance and Service Guide
Part Number 491031-004
April 2009 (Fourth Edition)