HP ProLiant ML310e HP Insight Remote Support and Insight Online Setup Guide fo
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- HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 1
Online Setup Guide for ProLiant Gen8 Servers This document provides instructions for configuring HP Insight Remote Support and HP Insight Online for use with HP ProLiant Gen8 servers and c-Class BladeSystem enclosures. HP Insight Remote Support 7.0.5 or later is required. HP Part Number: 703854 - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 2
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgments Microsoft® and Windows® are U.S. registered trademarks of - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 3
access to HP Insight Online 10 2 Verify the solution network requirements 11 3 Set up the Insight RS Hosting Device 13 Install the software...13 Run the Hosting Device Setup Wizard 14 Configuring the RIBCL protocol (iLO 4 registration only 16 4 Register a Gen8 server for remote support 19 - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 4
B Using the Agentless Management Service 35 Verifying AMS installation...35 Glossary...37 Index...38 4 Contents - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 5
of HP ProLiant Gen8 servers also benefit from an enhanced experience with the additional integration of HP iLO Management Engine, which is a complete set of embedded management features supporting the lifecycle of the server, from initial deployment through ongoing management to service alerting - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 6
Before you can configure this solution, you must meet the prerequisites for pre-installation, required files, server or enclosure setup, and HP Insight Online access. Pre-installation Review the pre-installation checklist in Table 1 (page 6). Table 1 Pre-installation checklist Done? Requirement - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 7
is used in the following procedures: • "Set up the Insight RS Hosting Device" (page 13) • "Register a Gen8 server for remote support" (page 19) • "Verify the Insight RS configuration" (page 22) iLO hostname or IP address: User name and password: For enclosure registration via OA: Obtain the OA - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 8
: http:// For more information about AMS, see "Using the www.hp.com/support/ilo4 Agentless Management Service" (page 35). HP ProLiant iLO 3/4 Channel Interface Driver1 iLO drivers and software website: http:// www.hp.com/support/ilo4 iLO firmware. Version 1.05 or later is required for remote - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 9
User Guide. When AMS is installed, the server name is displayed in HP Insight RS and HP Insight Online, and can be viewed by HP support and your authorized service provider, reseller/distributor, and installer. To protect your privacy, do not use sensitive information in the name of the Gen8 server - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 10
that version 3.55 or later of the OA firmware is installed. HP recommends version 3.60 or later. For information about installing an OA firmware update, see the HP BladeSystem Onboard Administrator User Guide. Verifying access to HP Insight Online IMPORTANT: You need the following item to complete - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 11
availability of supported servers, storage systems, and other devices in your data center. Insight RS relies on several HP components and communication between various software applications within the customer enterprise and between the customer Enterprise and HP to deliver support services. When - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 12
Support web service. To verify communication, start a web browser on the Insight RS Hosting Device and access the following website: https://services.isee.hp.com/version. If connectivity between the server and HP is set up correctly, the web browser displays the version of some of the data center - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 13
and can be viewed by HP support and your authorized service provider, reseller/distributor, and installer. 2. If you will use HP SIM, install it on the server you will configure as the Hosting Device. HP SIM 7.0 or later is supported. If you install HP SIM before you install the Insight RS software - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 14
one to access the Internet) • Channel Partner IDs for your authorized service provider, reseller/distributor, and installer (if you want to allow Channel Partners to view your device information) • HP Passport account information To configure the Hosting Device: 1. Log in to the Insight RS Console - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 15
your HP environment. • Remote support software updates-Select the method to use for applying HP Insight RS software updates. You can choose from the following methods: Manually Apply, Automatically Download, and Automatically Download and Install. 10. Click Register With HP. The HP Registration - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 16
a Gen8 server with iLO 4 for the remote support feature, you must configure the RIBCL protocol for the server in the Insight RS Console. Configuring the RIBCL protocol enables the following features: • Discovery and registration from Insight RS • Unregistration from Insight RS • Periodic data - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 17
ensure that a complete set of warranty, contract, and device information has been collected. Configuring the HP SIM Adapter If you installed HP SIM during the Hosting Device setup procedure, the HP SIM Adapter is automatically installed and must be enabled. 1. Log in to the Insight RS Console (https - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 18
transfer specified device changes made in HP SIM to Insight RS. Add the IP address/FQDN for the device you want to synchronize with HP SIM. 10. Click Save Adapter Settings. Insight RS saves the HP SIM Adapter configuration. (Enabled) now appears next to the HP SIM Adapter to indicate it is enabled - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 19
, see "Configuring the RIBCL protocol after registering a Gen8 server with iLO 4 for Insight RS" (page 16). • AMS is installed and the operating system is running on the Gen8 server that you want to register. • The HP ProLiant iLO 3/4 Channel Interface Driver is installed. iLO uses this driver to - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 20
a video demonstration of this procedure: Using Embedded Remote Support. For more HP iLO videos, see the HP iLO University Videos website at http://www.hp.com/ go/ilo/videos. Unregistering Insight RS To stop monitoring an HP ProLiant Gen8 server or an enclosure temporarily, clear the Enabled check - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 21
address and port number. The default port is 7906. 4. Click Register. The following message appears: Device successfully registered. Unregistering the enclosure The process to unregister the enclosure from Insight RS is the same as the process for unregistering a Gen8 server. For instructions, see - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 22
Submit Status displays the text No Error. The Time Generated column in the Service Event Log shows the date and time based on the configured iLO time zone. 5. Check the Insight RS Console to verify that the test event is displayed. For instructions, see "Viewing a test event by using the Insight RS - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 23
OA" Viewing and sending data collection information with iLO iLO sends information about the server configuration to HP on a periodic basis for analysis and proactive services consistent with your warranty and existing service agreements. By default, data collection information is transmitted every - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 24
the Collections tab. The collections tab uses the following names for the two types of data collections: Server Basic Configuration Collection and Active Health Service Collection. Insight RS converts the iLO or OA data transmission date and time values to the time zone of the browser used to access - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 25
individual devices and groups to more detailed support and product configuration information. • Select a Gen8 server or an enclosure to view the device Overview page. • Click Configuration to view server configuration and data collection details. • Click Service Events to view a summary of recorded - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 26
8 Troubleshooting iLO Firmware update does not finish Issue: An iLO firmware update stays at 1% complete and does not finish. Suggested action: Reset iLO and then retry the firmware update. 1. Install HPONCFG on the Gen8 server. For information about downloading HPONCFG, see Table 2 (page 8). 2. - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 27
: No action is required. The Gen8 server and Insight RS configuration described in this document does not support the display of server OS or NIC Information in the Insight RS Console. Basic collection status is not updated when data collection is initiated from iLO Issue: The collection status in - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 28
iLO subsystem is located • Organization Name (O)-The name of the company or organization that owns this iLO subsystem • Organizational Unit (OU)-(Optional) The unit within the company or organization that owns this iLO subsystem • Common Name (CN)-The FQDN of this iLO subsystem 28 Troubleshooting - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 29
Generate CSR button again. 7. After 10 minutes or more, click the Generate CSR button. A new window displays the CSR. 8. Select and copy the CSR text. 9. Open a browser window and navigate to a third-party CA. 10. Follow the on-screen instructions dialog box, enter https:// - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 30
websites: • HP ProLiant Gen8 Server Management Information Library:http://www.hp.com/go/ proliantgen8/docs • HP iLO Management Engine: http://www.hp.com/go/ilomgmtengine/docs • HP Insight Remote Support: www.hp.com/go/insightremotesupport/docs • HP Service Pack for ProLiant: http://www.hp.com/go - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 31
this procedure using iLO 4 and the Gen8 server OS (Windows or Linux). • Sample Perl scripts if you want to perform this procedure using iLO 4 and a Linux client. For CPQLOCFG, HPONCFG, and the Perl scripts, see "Downloading the required files" (page 8) for download instructions. To create the - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 32
2 "CPQLOCFG usage" in the HP iLO 4 Scripting and Command Line Guide. Windows or Linux server OS using HPONCFG 1. In a Windows or Linux OS on a Gen8 server, install HPONCFG. 2. Copy the ActivateErs.xml file to the directory that contains HPONCFG. For instructions on creating the ActivateERS.xml file - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 33
"HPONCFG online configuration utility" in the HP iLO 4 Scripting and Command Line Guide. Linux client using Perl 1. Copy ActivateErs.xml to a directory on a Linux client. For instructions on creating the ActivateERS.xml file, see "Creating the ActivateErs.xml file" (page 31). 2. Install Perl on the - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 34
navigation pane on the left. Insight RS commands will also be available in the CLI. If the OA window is not open, log in to OA for the target server and verify that the Remote Support menu is available in the Enclosure Settings section of the navigation pane. See Figure 3 (page 34). Figure - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 35
• Performance data • Firmware inventory • Configurable thresholds • Driver/Service inventory • Logging events to operating system logs • Clustering information Verifying AMS installation Use the following procedures to verify the AMS installation: Verifying AMS installation: Windows To verify - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 36
the following command (SuSE and Red Hat): service hp-ams status Verifying AMS installation: VMware To verify that AMS is installed on a VMware system: 1. Access the VMware host from the VMware vSphere Client. 2. Navigate to the server's Inventory→Configuration→Health Status tab. 3. Click the plus - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 37
AMS CPQLOCFG HP SIM HPONCFG iLO Insight RS OA SPP Agentless Management Service. HP Lights-Out Configuration Utility. HP Systems Insight Manager. HP Lights-Out Online Configuration utility. Integrated Lights-Out. HP Insight Remote Support Onboard Administrator. HP Service Pack for ProLiant. 37 - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 38
Service installing, 35 verifying installation, 35 B browser support, 6 C collections sending test data, 23, 24 viewing test data, 24 CPQLOCFG enabling the Remote Support feature, 31 D documentation, 30 E enclosure setting up, 10 G Gen8 server setting up, 9 H Hosting Device setting up, 13 setup - HP ProLiant ML310e | HP Insight Remote Support and Insight Online Setup Guide fo - Page 39
event, 22 viewing a test event, 23 setting up enclosure, 10 Gen8 server, 9 Hosting Device, 13 support, 30 T troubleshooting Basic Collection Status, 27 certificate error, 28 duplicate records, 27 HP SIM credentials, 27 iLO firmware update, 26 missing NIC information in Insight RS Console, 27 missing
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HP Insight Remote Support and Insight
Online Setup Guide for ProLiant Gen8
Servers
This document provides instructions for configuring HP Insight Remote Support and HP Insight Online for use with HP ProLiant
Gen8 servers and c-Class BladeSystem enclosures. HP Insight Remote Support 7.0.5 or later is required.
HP Part Number: 703854-001
Published: December 2012
Edition: 3