HP ProOne 600 Maintenance & Service Guide HP ProOne 600 G1 All-in-One
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- HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 1
Maintenance & Service Guide HP ProOne 600 G1 All-in-One - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Service Guide First Edition (July 2013) Document Part Number: 723280-001 Product notice This guide - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 4
iv About This Book - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 5
the height-adjustable/recline stand (optional 6 2 Activating and Customizing the Software 7 Activating and customizing the software in Windows 7 7 Activating the Windows operating system 7 Downloading Windows 7 updates 8 Installing or upgrading device drivers 8 Customizing the monitor - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 6
mouse 29 Service considerations ... Procedures All-in One (AIO) Chassis 33 Preparing to disassemble the computer 33 Removing the rear I/O cover 35 Cable management cover ...35 Installing an access panel security screw 36 Access panel ...37 Stand ...39 Height-adjustable - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 7
115 Why run HP PC Hardware Diagnostics - UEFI 115 How to access and run HP PC Hardware Diagnostics - UEFI 115 Downloading HP PC Hardware Diagnostics to a USB device 116 8 Troubleshooting without diagnostics 117 Safety and comfort ...117 Before you call for technical support 117 Helpful hints - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 8
problems 128 Solving display problems ...129 Solving audio problems ...135 Solving printer problems ...137 Solving keyboard and mouse problems 138 Solving Hardware Installation Problems 140 Solving Network Problems ...143 Solving memory problems only 167 Using HP Recovery Disc operating system - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 9
Interpreting POST diagnostic front panel LEDs 179 11 Password security and resetting CMOS 182 Establishing a setup or power-on password 183 Resetting the setup and power-on password 183 Clearing and resetting the CMOS 184 Appendix A Power cord set requirements 186 General requirements ...186 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 10
x - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 11
Overview The HP ProOne 600 G1 All-in-One offers the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ 54.6-cm (21.5-inch) diagonal ● Swivel pad under base of stand ● Adjustable tilt ● Optional height-adjustable and reclining - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 12
Self-encrypting Drive, or 1 TB Solid State Hard Drive ● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM Disc Drive, or Slim , DP to VGA/DVI/HDMI dongle support ● Integrated Gigabit Ethernet (Intel i217LM GbE LOM) ● Wireless connectivity (optional): ◦ Intel Advanced-N 6205 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 13
Increase volume 10 Mute microphone 11 Decrease brightness 12 Increase brightness Touch the icon area (7-12 above) to cause the icons to illuminate, then touch an icon to activate it. To change the volume or brightness, touch and hold the appropriate icon or touch it and repeat until the volume - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 14
Side components Component 1 Hard disc drive activity LED 2 HP 6-in-1 media card reader (optional) 3 USB 3.0 port, fast-charging 4 USB 3.0 port 5 Microphone/line in jack Component 6 Headset/line out jack 7 Tray-load optical disc drive 8 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 15
Rear components Component 1 Access panel 2 Access panel latches 3 Security lock slot 4 Power connector 5 (2) PS/2 mouse and keyboard connectors 6 (2) USB 2.0 ports Component 7 RJ-45 Gigabit Ethernet port 8 (2) USB 3.0 ports 9 DisplayPort connector 10 Stereo audio line out 11 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 16
HP logo on the top or on the left is not supported. Adjusting the height-adjustable/recline stand (optional) This stand allows you to: ● adjust the computer height 110 mm (4.3 inches) ● rotate 30 degrees from the desktop ● swivel the computer up to 360 degrees right or left To rotate the computer: 1. - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 17
instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support NOTE: If the computer shipped with more than one operating system language on the hard drive, the - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 18
, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Customizing the monitor display If you wish, you can select or change the monitor refresh rates, screen resolution, color - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 19
operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 20
3 Illustrated parts catalog System parts Item Description (1) Front bezel with camera lens (2) Power supply, 180-W 10 Chapter 3 Illustrated parts catalog Spare part number 732487-001 732494-001 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 21
Item Description (3) Left side panel (4) Right side panel (5) Standard stand assembly Height adjustment stand (6) Upper rear access panel (security screw and hardware are not spared) Lower rear access panel (7) Rear I/O cover Display panel Spare part number 732489-001 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 22
right) Label for use in models without speakers Thermal pad HP ultraslim keyed cable lock Optical drive insert Removable frame carrier, illustrated) PS/2 USB Wireless with dongle Smartcard Smartcard, CCID Washable Mouse (not illustrated) PS2, optical Washable Wireless Spare part number -xx1 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 23
Description USB, optical USB, laser Mass storage devices Description Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive DVD±RW drive DVD-ROM drive Removable frame carrier Hard drive (not illustrated) 2 TB, 7200 rpm hard drive 1 TB, 7200 rpm hard drive 500 GB, 7200 rpm hard drive, - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 24
Boards Item Description (1) Webcam module (2) Converter board (3) AMD Radeon HD 7650A 2-GB MXM discrete graphics board (4) WLAN modules HP WLAN 802.11 a/g/n, 2x2 HP WLAN 802.11 a/b/g/n, 2x2 (5) Power button board System board (not illustrated) For use in non-Windows 8 models For use in models with - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 25
Cables Description (1) Power button board cable (2) Backlight cable (3) Optical drive cable (data and power assembly) (4) Hard drive cable (data and power assembly) (5) Intrusion sensor with cable 2nd hard drive cable Converter board side cable (not illustrated) LVDS (display) cable Capacitive - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 26
001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 674317-001 Mouse, wireless 674318-001 Mouse, USB, laser 680020-001 256 GB Solid State Drive (SSD), MHz) 689374-001 8-GB memory module (PC3-10600, 1600-MHz) 695915-001 HP WLAN 802.11 a/b/g/n, 2x2 696442-001 500 GB, 7200 rpm hard drive, self - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 27
and power assembly) 698222-001 Optical drive insert 698226-001 Height adjustment stand 700510-001 Keyboard, washable, for use in the United 700629-601 System board for use in models with Windows 8 Professional 701398-001 HP WLAN 802.11 a/g/n, 2x2 701427-001 Keyboard, USB, Smartcard, for use in - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 28
Spare part number Description 701427-121 Keyboard, USB, Smartcard, for use in French Canada 701427-131 Keyboard, USB, Smartcard, for use in Portugal 701427-141 Keyboard, USB, Smartcard, for use in Turkey 701427-151 Keyboard, USB, Smartcard, for use in Greece 701427-161 Keyboard, USB, Smartcard - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 29
-KD1 Keyboard, USB, Smartcard, CCID, for use in South Korea 701671-L31 Keyboard, USB, Smartcard, CCID, for use with international English 703372-001 HP ultraslim keyed cable lock 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 706866-001 Fan grommet 706867-001 Thermal pad 708866-001 AMD - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 30
Spare part number Description 724718-001 Keyboard, PS/2, for use in the United States 724718-031 Keyboard, PS/2, for use in the United Kingdom 724718-041 Keyboard, PS/2, for use in Germany 724718-051 Keyboard, PS/2, for use in France 724718-061 Keyboard, PS/2, for use in Italy 724718-071 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 31
Spare part number Description 724718-KD1 Keyboard, PS/2, for use in South Korea 724718-L31 Keyboard, PS/2, for use with International English 724720-001 Keyboard, USB for use in the United States 724720-031 Keyboard, USB, for use in the United Kingdom 724720-041 Keyboard, USB, for use in - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 32
for use in South Korea 724720-L31 Keyboard, USB, for use with International English 724795-001 Mouse, washable 730323-001 Keyboard, wireless with mouse and dongle, for use in the United States 730323-031 Keyboard, wireless with mouse and dongle, for use in the United Kingdom 730323-041 Keyboard - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 33
with mouse and dongle, for use in India 730323-DE1 Keyboard, wireless with mouse and dongle, for use in French Arabia 730323-KD1 Keyboard, wireless with mouse and dongle, for use in South Korea 730323-L31 Keyboard, wireless with mouse and dongle, for use with International English 732060-001 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 34
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 35
at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 36
electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 37
tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 38
keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 28. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 28 before following these procedures: 28 Chapter 4 Routine care, SATA drive guidelines, and - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 39
for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never , follow the procedures in Cleaning the Computer Case on page 28. Service considerations Listed below are some of the considerations that you should keep - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 40
screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 41
electricity. While handling a drive, avoid touching the connector. For more information about preventing chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This public collection system or return them to HP, their authorized partners, or their agents. - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 42
is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 43
All-in One (AIO) Chassis The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One. 1. Remove all - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 44
HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage. WARNING! If the height-adjustable/recline stand is installed, before laying the computer down for service 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 45
Removing the rear I/O cover Description Rear I/O cover Spare part number 732492-001 1. If a cable lock is installed on the rear of the unit, remove the lock. 2. Grasp the rear I/O cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 46
removal of the panel. NOTE: Spare parts for the security screw or associated hardware are not provided. 36 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 47
Access panel Description Upper rear access panel Spare part number 698194-001 The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 48
, hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. NOTE: Align the bottom of the access panel with the notches on the the removal procedures. 38 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 49
stand Spare part number 732509-001 698226-001 Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 50
button (1) on the bottom of the stand and pull the back of the stand off (2) the computer. 40 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 51
3. Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). 4. Lift the stand up and off the computer. Stand 41 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 52
, and detach the lower panel from the chassis (2). To replace the lower panel, reverse the removal procedures. 42 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 53
VESA mounting adapter The VESA mounting adapter is located under the stand. To remove the VESA mounting adapter: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33). 2. Remove the access panel (see Access panel on page 37). 3. Remove the stand (see Stand on - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 54
6. Slide the adapter to the left (2), and then lift it off the chassis (3). To replace the VESA mounting adapter, reverse the removal procedures. 44 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 55
Drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Removable frame carrier Hard drives 2 TB, 7200 rpm hard drive 1 TB, 7200 rpm hard drive 500 GB, 7200 rpm, hard - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 56
to release it, then slide the cage toward the edge of the chassis and lift it out. 46 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 57
4. Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage. 5. Remove the four mounting screws from the hard - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 58
bracket from the old drive and install it on the new drive. The bracket is not spared. 48 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 59
4. Remove the two screws securing the optical disc drive bracket to the drive. In install the drive, reverse the removal procedures. NOTE: The optical disc drive can be installed in only one way. Drives 49 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 60
with at least one preinstalled SODIMM. To achieve the maximum memory support, you can The DDR3-SDRAM SODIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11- JEDEC) specification In addition, the computer supports: ● 1-Gbit, 2-Gbit, and 4- with x4 SDRAMs are not supported NOTE: The system will - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 61
will operate in single channel mode if the SODIMM sockets are populated in one channel only. ● The system will operate in flex mode if the memory on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 62
at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. The computer automatically recognizes the additional memory when you turn on - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 63
, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the are discharged of static electricity by briefly touching a grounded metal object. Battery 53 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 64
HP encourages customers to recycle used electronic hardware, HP one edge of the replacement battery under the holder's lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). 54 Chapter 5 Removal and Replacement Procedures All-in One (AIO - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 65
port Spare part number 698212-001 The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. To remove the serial port: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33). 2. Remove the access - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 66
6. Remove the cable from its routing path (3), and remove the serial port assembly from the computer. To install the serial port, reverse the removal procedures. 56 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 67
module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional. To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 68
Remove the two Torx screws that secure the webcam module bracket to the computer. 4. Rotate the assembly to gain access to the connector on the module, and then disconnect the a webcam module, reverse the removal procedures. 58 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 69
Converter board Description Converter board Spare part number 732493-001 The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 70
panel. 5. Lift the converter board from the computer. To install the converter board, reverse the removal procedures. 60 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 71
is secured with three Torx screws - two captured, one not captured. The heat sinks share the one non-captured screw. The processor heat sink is secured with five Torx screws - four captured, one shared, not captured. Graphics heat sink To remove the heat sink - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 72
require replacing the system board. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, sink on page 61). 62 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 73
are very fragile and any damage to them may require replacing the system board. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. Heat sink - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 74
processor heat sink (see Processor heat sink on page 62). 5. Rotate the locking lever to its full open position (1). 6. Raise and rotate the microprocessor retainer to its fully open position (2). 7. Carefully lift connections. 64 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 75
the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. Processor 65 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 76
mSATA SSD, reverse the removal procedures. NOTE: mSATA SSD are designed with a notch to prevent incorrect insertion. 66 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 77
is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary. To remove the WLAN module: 1. Prepare the - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 78
WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. 68 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 79
Graphics board Description AMD Radeon HD 7650A 2-GB MXM discrete graphics board Spare part number 708866-001 The graphics board is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover. To remove the graphics board: 1. Prepare the - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 80
5. Rotate the board upward (2), and then pull it up and away from the connector to remove it from the computer (3). To replace the graphics board, reverse the removal procedures. 70 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 81
Speakers Description Speakers Spare part number 698197-001 On products that ship with speakers, the speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug. Speakers are - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 82
the computer (2). 8. Remove the fan from the computer (3). To install the fan assembly, reverse the removal procedures. 72 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 83
before tightening the screws. Side panels Description Left side panel Right side panel Spare part number 732489-001 698193-001 The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 84
7. Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. To install the side panels, reverse the removal procedures. 74 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 85
The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it. To remove the power supply: 1. Prepare the computer for - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 86
makes it easier to slide the power supply downward and out of the bracket that secures it. 76 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 87
8. Slide the power supply downward and out of the bracket that houses it. To install the power supply, reverse the removal procedures. Power supply 77 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 88
module on page 67). 10. Disconnect all cables from the system board, noting their location for reinstallation. 78 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 89
11. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2) and lifting it out of the computer. 12. Remove the two Torx screws that secure the outer side bracket to the computer. The screws also secure the system board. System board 79 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 90
13. Rotate the side bracket up and off the computer. 14. Remove the eight remaining Torx screws that secure the system board to the computer. 80 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 91
15. Slide the system board toward the top of the computer, and then lift the board up and out of the computer. To install the system board, reverse the removal procedures. Replace the thermal pad below the system board. System board 81 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 92
the system board cable mounting bracket: ● Display (LVDS) ● Optical drive data (SATA) ● Optical drive power ● Converter board 82 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 93
, exit F10 Setup, and allow the computer to continue to the operating system. When you change the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data. You must set the panel before the Auto-select setting functions correctly. System board 83 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 94
displayed at the bottom of the screen. NOTE: If you do not press Support SKU Number Enter the SKU or Product Number including Localization Code. Support Asset Tag Enter the 18-byte identifier assigned to the computer. Support line to continue data entry. BIOS ignores the spaces and lines. If - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 95
Card reader board Description Card reader board Spare part number 732504-001 The card reader board is located on the right side of the system board. It is secured with two screws. To remove the card reader board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 96
away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. 86 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 97
The power button board is located on the bottom left corner of the computer. It is covered by a Mylar shield and has two connectors and one screw. To remove the power button board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33). 2. Remove the access - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 98
the power button board from the computer. To install the power button board, reverse the removal procedures. 88 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 99
Front bezel Description Front bezel Spare part number 732487-001 The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws. Replacement bezels include the webcam shutter and capacitive sensor board. On models that do not include a - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 100
main system bracket assembly, as follows: ● 11 total screws ◦ Left: 2 screws ◦ Top: 6 screws ◦ Right 2 screws ◦ Bottom: 1 screw 90 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 101
13. Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. Front bezel 91 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 102
(see System board on page 78). 11. Remove the front bezel (see Front bezel on page 89). 92 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 103
12. Remove the two Torx screws that secure each antenna to the frame. Antenna 93 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 104
the power supply (see Power supply on page 75). 8. Remove the speakers (see Speakers on page 71). 94 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 105
9. Remove the side panels (see Side panels on page 73). 10. Remove the front bezel (see Front bezel on page 89). 11. Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit. Remove the backlight - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 106
Samsung panel), you need to update BIOS with the new panel information. Failure to do so the new panel to function incorrectly. To update BIOS with the new panel model information: 1. Boot the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data. You must - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 107
Hard drive and optical drive cables and connectors Description Optical drive cable (data and power assembly) Hard drive cable (data and power assembly) Spare part number 698221-001 698215-001 The hard drive and optical drive connectors are located near the middle of the computer, partially under - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 108
connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures. 98 Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 109
memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 110
one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could become - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 111
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware time and date. Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media. Replicated Setup Save to Removable Media Saves system configuration - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 112
Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 113
the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 114
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 115
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on a power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot. Allows you to enable/disable: - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 116
Table 6-3 Computer Setup-Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 117
detected when the system is restarted. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 118
) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off ). Bitlocker tracks changes to any of these metrics, and forces the user to re-authenticate if it detects any changes. Enabling this feature lets - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 119
user password for hard drives. When this feature is enabled, the user is prompted to provide one setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option . Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. Selecting Custom Mode allows you - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 120
Setup-Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot-Enable to access the screen that lets you boot to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 121
Table 6-4 Computer Setup-Power (continued) Hardware Power Management SATA Power Management - Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings - Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 122
Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the computer is Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive, - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 123
bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Device Options BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option ROM disabled, users - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 124
Table 6-5 Computer Setup-Advanced (for advanced users) (continued) VGA Configuration Displayed only if amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 125
a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics - UEFI To access the UEFI diagnostics: 1. Restart or turn on the computer and press Esc repeatedly until - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 126
. c. Third - in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected. Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 127
, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 128
the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 118 in this guide. To assist you in resolving problems online, HP Instant Support Professional - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 129
the problem. Refer to Appendix A, POST error messages on page 170 for more information. ● Turn up the brightness and contrast controls Problems on page 140 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 130
system components to cool before touching. Computer appears locked up and problem persists, replace the RTC battery. See the Removal and Replacement section for instructions screen, type c, and then select Control Panel from the list of applications. 120 Chapter 8 Troubleshooting without - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 131
password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor create more space on the hard drive. Add more memory. Solving general problems 121 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 132
automatically, and the click OK. In Windows 8: a. On the Start screen, right-click, and then select the All apps icon. b. Under adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. 122 Chapter 8 Troubleshooting - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 133
is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR replace the power supply. 6. Replace the system board. Solving general problems 123 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 134
Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a onto the system board header. 3. If fan a plugged in and not spinning, replace it. 124 Chapter 8 Troubleshooting without diagnostics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 135
occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 4. Replace the power supply. 5. Replace the system board. Solving hard drive problems Hard drive error occurs. Cause Hard disk has bad sectors or has - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 136
within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility in the Storage > Boot Order list. 126 Chapter 8 Troubleshooting without diagnostics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 137
the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 127 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 138
problems that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. 128 Chapter 8 Troubleshooting - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 139
the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 140
the latest BIOS image. Be select Adjust screen resolution user documentation for more information on the on-screen controls and settings. Blank screen one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. 130 Chapter 8 Troubleshooting - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 141
integrated graphics, replace the system board. Blank screen and the power LED flashes Red seven times, brightness and contrast controls are not set properly. Cables are not properly connected. Solution Adjust the monitor brightness and contrast drivers may not be loaded. Install the video drivers - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 142
be too close to the monitor. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 143
charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Solution Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings. Solving display problems 133 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 144
card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 145
computer has audio features and you encounter audio problems, see the common causes and solutions listed in is not selected and use the volume slider to adjust the volume. NOTE: In Windows 8, the taskbar is available at the bottom of the Desktop screen. Audio is hidden in Computer Setup. Enable - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 146
speakers. Some graphics cards support audio over the DisplayPort Windows 8, from the Start screen, type c, select Control Panel driver or application In the audio driver or application software, reconfigure the software. jack or set the jack to its default value. 136 Chapter 8 Troubleshooting - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 147
support screen problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 148
printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 149
) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Solving keyboard and mouse problems 139 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 150
Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the Hardware Wizard and follow the instructions that appear on the screen. To open the Add cool before touching. Table 8-1 Solving Hardware Installation Problems A new device Troubleshooting without diagnostics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 151
Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions 8, from the Start screen, type c, select location. Solution 1. Review the documentation that came - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 152
Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. NOTE before DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED 1. Check each option card by removing the cards one at time (if multiple cards), then power on - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 153
the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power the computer. To enable Wake-on-LAN in Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications. 2. Select - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 154
Manager in Windows 8, from the Start screen, type c, select Control Panel from the driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. 144 Chapter 8 Troubleshooting - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 155
to the correct connector. There is a problem with the cable or a device at the service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver in Windows 8, from the Start screen, type c, and then select - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 156
Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 157
. Solution Delete any TSRs that you do not need. Check the memory requirements for the application or add more memory to the computer. Solving memory problems 147 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 158
one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems If you encounter processor problems pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 159
check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > PowerOn - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 160
select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. 150 Chapter 8 Troubleshooting without diagnostics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 161
correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 162
one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver problems If you encounter Internet access problems, consult your Internet Service /DSL service is service is connected, the "cable" LED light on - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 163
and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) check box and click the Delete button. Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications.. 2. problems 153 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 164
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems Limited Warranty for terms and conditions. 154 Chapter 8 Troubleshooting without diagnostics - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 165
not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 166
restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. 156 Chapter 9 System backup and recovery - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 167
can be used to troubleshoot a Windows 8 computer the on-screen instructions to manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 168
the operating system and HP programs and drivers that were installed at not create a recovery USB flash drive or the one you created does not work, see Recovery using Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 169
PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 170
HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device. 4. Choose your keyboard layout. 5. Select Troubleshoot. 6. Select Refresh your PC. 7. Follow the on-screen instructions - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 171
keyboard key. 4. Follow the on-screen instructions. After the repair is completed and the Windows 8 desktop appears: 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 172
, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system , or system diagnostics). You can also manually create a system restore point at any Backing up your information on page 165. NOTE: HP recommends that you print the recovery procedures and save - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 173
Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. 3. Click Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 174
USB flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 175
instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User the on-screen instructions to set up your backup. System Restore If you have a problem that might be - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 176
screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/ - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 177
Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 178
run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immediately, click Factory Reset. 7. If you are prompted Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp. - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 179
. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 169 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 180
Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 181
computer will beep once after a POST text message is displayed on the screen. Control panel message 101-Option ROM Checksum Error 103-System Board Failure 162 be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 182
installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 1. Ensure memory added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 1. Reconnect keyboard with computer turned off - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 183
on page 182.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 184
Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 185
Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 186
DIMM1 socket and that it is properly seated. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 187
Error occurred during MEBx execution which 1. Reboot the computer. fails into "ME" grouping. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2232-AMT error during MEBx execution Error occurred during - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 188
Control panel message Network Server Mode Active and No Keyboard Attached Parity Check 2 Description Keyboard failure while Network Server Mode enabled. Parity RAM failure. Recommended action 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 189
and allow the internal system components to cool before touching. NOTE: If you see flashing LEDs on stop after fifth iteration but LEDs continue until problem is solved. Beeps None None 2 3 assembly. 4. Contact an authorized reseller or service provider. Processor not installed (not 1. Check - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 190
Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes eight times, once 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace BIOS image. 2. Replace the system board. 180 Chapter 10 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 191
a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System does not power on and LEDs are not flashing. . The current processor does 1. Install a TXT capable processor. not support a feature previously enabled on this 2. Disable TXT in the Computer - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 192
established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup. When - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 193
follow the instructions. - or - To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen 5. components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper. Establishing - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 194
will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to "admin static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 195
locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 99 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 196
A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 197
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 198
B Specifications Dimensions (with stand) Height Width Depth 16.8 in 20.5 in 7.7 in Approximate Weight (with stand) 19.5 lb - 22.2 lbs Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F Relative Humidity (noncondensing) Operating Non-operating 10-90% at ambient 5-95% at - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 199
cleaning 29 keyboard keys 29 CD-ROM or DVD problems 149 chasis types, illustrated 24 cleaning computer 28 cord set requirements 187 Customer Support 117 D deleted files restoring for Windows 8 part number 11, 94 Driver Recovery DVD, creating 164 using for restore 168 Driver Recovery media, Windows 8 - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 200
8 158 hardware installation problems 140 heat sink removing 61 spare part numbers 61 heat sink assembly spare part number 17 height adjustment 6 height adjustment stand spare part number 11 height-adjustable/recline stand removing 39 Help and Support Windows 7 162 helpful hints 118 HP Recovery Disc - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 201
panel 37 All-in One chassis 33 antenna 92 number 11, 16 rotation 6 S safety problems 154 servicing computer 30 spare part number tamper-resistant wrench 30 Torx T-15 screwdriver 30 speakers removing 71 spare part number 71 spare part numbers 12, 16 specifications computer 188 stand height-adjustable - HP ProOne 600 | Maintenance & Service Guide HP ProOne 600 G1 All-in-One - Page 202
spare part number 12 tilt/swivel stand removing 40 tools, servicing 30 Torx T15 screwdriver 30 U upper rear access panel spare 162 hard drive recovery 166 Help and Support 162 steps for creating recovery discs 164 Windows 8 backup and restore 156 Driver Recovery media 161 f11 recovery 158 hard
Maintenance & Service Guide
HP ProOne 600 G1 All-in-One