HP Q3715A HP Color LaserJet 5550 series - User Guide
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- HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 1
hp color LaserJet 5550, 5550n, 5550dn, 5550dtn, 5550hdn use - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 2
products. Ranging from paper trays and security firmware, to printer management software. Visit the HP Global Solutions Catalog (GSC) and search for solutions from Hewlett-Packard and other companies, designed to meet your specific business requirements. The GSC is the easiest and fastest way - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 3
HP Color LaserJet 5550, 5550n, 5550dn, 5550dtn, 5550hdn User Guide - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 5
http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Visit: http://www.hp.com/go/clj5550_software for the HP Color LaserJet 5550 series printer. The Web page for the drivers might be in English, but you can download the drivers themselves in - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 6
Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. iv ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 7
more information 2 Printer configurations ...5 HP Color LaserJet 5550 ...5 HP Color LaserJet 5550n 5 HP Color LaserJet 5550dn 6 HP Color LaserJet 5550dtn 7 HP Color LaserJet 5550hdn 8 Printer features ...10 Walk around ...12 Printer software ...13 Software features ...13 Printer drivers ...14 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 8
Resets menu ...49 Diagnostics menu ...50 Changing printer control panel configuration settings 52 Job storage limit ...52 Job held timeout ...52 Show address ...53 Color/black mix ...53 Tray behavior options: Use Requested Tray and manually feed 54 PowerSave Time ...55 Personality ...56 Clearable - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 9
Colored paper ...96 Printing images ...96 Envelopes ...96 Labels ...97 Heavy paper ...97 HP LaserJet Managing memory ...110 5 Managing the printer Printer information pages ...112 Menu map ...112 HP Toolbox ...119 Supported operating systems 119 Supported browsers ...119 To view HP Toolbox ...119 HP - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 10
or manual color adjustment 126 Matching colors ...128 PANTONE®* color matching 128 Sample book color matching 128 Printing color samples 129 Color emulation of the HP Color LaserJet 4550 129 7 Maintenance Managing the print cartridge 132 HP print cartridges ...132 Non-HP print cartridges 132 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 11
select Tray 3, 4, or 5 224 Color printing problems ...225 Printing black instead of color 225 Incorrect shade ...225 Missing color ...225 Inconsistent colors after installing a print cartridge 226 Printed colors do not match screen colors 226 Incorrect printer output ...227 Incorrect fonts are - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 12
252 Appendix C Service and Support Hewlett-Packard limited warranty statement 255 Limited warranty for print cartridges and image drums 257 HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement 258 HP maintenance agreements 259 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 13
...267 Material Safety Data Sheet (MSDS 267 For more information ...267 Declaration of Conformity ...268 Safety statements ...269 Laser safety ...269 Canadian DOC regulations 269 EMI statement (Korea 269 VCCI statement (Japan 269 Laser Statement for Finland 270 Glossary Index ENWW xi - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 14
xii ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 15
This chapter contains information on setting up your printer and becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 16
to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ clj5550. Setting up the printer Getting Started Guide-Step-by-step instructions for installing and setting up the printer. This guide is located on the CD that shipped with the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 17
Print Server Administrator's Guide-Instructions to configure and troubleshoot the HP Jetdirect print server. This guide is located on the CD that shipped with the printer. Accessory and Consumable Installation Guides-Step-by-step instructions, supplied with the printer's optional accessories and - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 18
HTML (Online) User Guide-Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/clj5550. Once connected, select Manuals. 4 Chapter 1 Printer basics ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 19
configurations Thank you for purchasing the HP Color LaserJet 5550 series printer. This printer is available in the configurations described below. HP Color LaserJet 5550 The HP Color LaserJet 5550 printer is a four-color laser printer that prints up to 28 A4 pages per minute (ppm) and up to 27 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 20
Printer features. ● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes. ● Tray 2 is a 500-sheet paper feeder that supports memory module (DIMM) slot. HP Color LaserJet 5550dn The HP Color LaserJet 5550dn is a four-color laser printer that prints up to 28 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 21
HP Color LaserJet 5550dtn The HP Color LaserJet 5550dtn is a four-color laser printer that prints up to 28 A4 pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more detailed information about each feature, see Printer features. ● Tray 1 is a - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 22
HP Color LaserJet 5550hdn The HP Color LaserJet 5550hdn is a four-color laser printer that prints up to 28 A4 pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more detailed information about each feature, see Printer features ● Tray 1 is a - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 23
Note If you add Tray 5 to the printer after you purchase the printer, the tray position indicator might display the wrong number. To change the number, slide the position indicator switch to the number 5. ENWW Printer configurations 9 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 24
. ● HP Color LaserJet 5550, HP Color LaserJet 5550n, and HP Color LaserJet 5550dn models contain 128 MB SDRAM, 32 MB of additional memory on the formatter board, and an additional open DIMM slot. Memory specification: All HP Color LaserJet 5550 series printers use 200-pin SODIMM that support 128 or - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 25
card; standard on HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn printers. ● USB 1.1 connection. ● HP Web Jetadmin software. ● Standard bidirectional parallel cable interface (IEEE -1284-C compliant). ● The printer supports an Jetlink - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 26
identify the locations and names of key components of this printer. 6 Front view 1 output bin 2 printer control panel 3 top cover 4 Tray 1 (open to (optional; 500 sheets of standard paper) 9 access to print cartridges, transfer unit, and fuser 10 on/off switch 11 stand Back/side view 1 output bin - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 27
://www.hp.com/support/clj5550. Note Software features Automatic configuration, Update Now, and Preconfiguration features are available with the HP Color LaserJet 5550 series printer. Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 28
can obtain Model Scripts for UNIX® and Linux by downloading them from the Internet or by requesting them from an HP-authorized service or support provider. See the support flyer that came in the printer box. If the printer driver you want is not on the printer CD-ROM or is not listed here, check - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 29
symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These Help screens give detailed information about the specific driver. Printer driver Help is separate from your program Help. Accessing the printer drivers Use one of the following methods to - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 30
settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Windows 98, NT 4.0, and ME From the File menu in the application, click Print. Select the printer, and then click Properties. (The steps may vary; this procedure is most - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 31
driver feature such as Allow Manual Printer Dialog Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers. The embedded Web server can be used by Macintosh computers if the printer is connected to a network. PPDs PPDs, in combination with the Apple PostScript drivers - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 32
download files and fonts. ● configure and set the printer for Internet protocol (IP) printing. The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. Installing the printing system software The following sections contain instructions - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 33
hp.com/support/ clj5550, or see the Network Installation Guide included with the printer. The HP Jetdirect print server that is included with the HP LaserJet 5550n, HP LaserJet 5550dn printer, or HP LaserJet 5550dtn printer prompted, click Install Printer and follow the instructions on the computer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 34
● Assign an IP to the printer. ● Download files and fonts. ● Configure and set the printer for IP or AppleTalk printing. The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. To install printer drivers from Mac OS 8.6 to 9.2 1. Connect - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 35
the English printer software.) 3. Double-click the HP LaserJet Installers folder. 4. Follow the instructions on the support parallel port connections. This section explains how to install the printing system software for Mac OS 8.6, Mac OS 9. x, and Mac OS X and later. The Apple LaserWriter driver - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 36
Print Center, start the Print Center. ● If the printer appears in the Printer list, delete the printer. ● Click Add. ● From the drop-down menu on the top, select USB. ● From the printer Model List, select HP. ● Under Model Name, select HP Color Laserjet 5550, and then click Add. 7. Print a Test Page - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 37
and Workstation; Windows 2000 Professional, Server, and Advanced Server; and Windows XP with Service Pack 1. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin. Printer software 23 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 38
.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. Utilities The HP Color LaserJet 5550 series printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 39
, see Using the embedded Web server. hp toolbox The HP Toolbox is a Windows-only software application that can be used for the following tasks: ● check the printer status ● view troubleshooting information ● view online documentation ● print internal printer pages ● receive pop-up status messages - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 40
the latest ● HP LaserJet Utility HP Web Jetadmin software (available from the ● HP Jetdirect Printer Internet) - a printer Installer for UNIX - management utility for Mac available for download OS users from http://www.hp.com/ ● HP toolbox (for Mac OS X support/net_printing v10.2 and - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 41
media weights and sizes, go to http://www.hp.com/support/ljpaperguide. Supported paper weights and sizes Letter and A4 sizes can be loaded with the long-edge or short-edge leading into the printer. Long-edge first is the preferred orientation. Long-edge feed gives greater throughput, and lower - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 42
20 to 28 lb bond) 20 envelopes Labels Maximum stack height: 10 mm (0.4 in) 1 Paper up to 312 mm wide can be fed through the paper path, but most drivers only support 306 mm maximum width. The following table lists the standard sizes of paper that the printer can automatically detect when loaded - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 43
m2 (16 to 32 lb bond) 1 The printer automatically prints on paper weights up to 163 Manual two-sided (duplex) printing. Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed. See Two-sided (duplex) printing for more information. ENWW Print media specifications - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 44
30 Chapter 1 Printer basics ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 45
are covered: ● Control panel overview ● Control panel buttons ● Interpreting control panel indicator lights ● Control panel menus ● Menu hierarchy ● Retrieve job menu (for printers with a hard drive) ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Changing - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 46
provide at-a-glance information about the state of the printer and alert you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Display The printer display gives you complete, timely information about the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 47
Printer display 1 Message area 2 Message area 3 Prompt area ENWW Printer display 1 Message area 2 Supplies gauge 3 Print cartridge colors are missing cartridges ● incorrectly placed cartridges ● cartridges with an error ● some non-HP cartridges The supplies gauge appears whenever the printer shows - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 48
on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name SELECT UP ARROW DOWN ARROW BACK/EXIT ARROW MENU STOP HELP Function Makes selections and resumes printing after recovery errors. Navigates menus and text, and increases - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 49
(able to accept and process data). Processed data is present in the printer, but more data is needed to complete the job. A critical error has occurred. Printer requires attention. Off Printer is offline or is turned off. Printer is not processing or receiving data. No conditions exist that require - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 50
, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 51
Press MENU to exit the menus. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu (for printers with a hard drive) See Retrieve job menu (for printers with a hard drive) for more information. RETRIEVE JOB A list of stored jobs appears NO STORED - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 52
Configure device menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX DUPLEX BINDING OVERRIDE A4/LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL 38 Chapter 2 Control - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 53
SET REGISTRATION PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET JOB STORAGE LIMIT (for printers with a hard drive) JOB HELD TIMEOUT (for printers with a hard drive) SHOW ADDRESS COLOR/BLACK MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 54
DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST 40 Chapter 2 Control panel ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 55
Retrieve job menu (for printers with a hard drive) The retrieve job menu allows you to view listings of all stored jobs. Menu item A list of stored jobs appears. NO STORED JOBS Description Scroll through the list to find a specific stored job. If there are no stored jobs, this message appears in - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 56
access and print specific printer information. Menu item guide for color matching on the HP Color LaserJet 5550. Prints color samples for different CMYK values. The samples act as a guide for color matching on the HP Color LaserJet 5550. Prints the name and directory of files stored in the printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 57
you print for the first time. If you have used previous HP Color LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or the size detected by the guides in the tray. To use a custom size, move the switch in the tray to custom. See Supported paper weights and sizes for - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 58
with duplexing capability. LONG EDGE SHORT EDGE This item appears only if the printer has a duplex unit and if DUPLEX is set to ON. It allows paper when no 11 x 17-size paper is loaded. ON OFF Allows you to manually feed paper. REGULAR DARK Allows you to select a version of the Courier font. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 59
default for each color is 0. Allows simplex and duplex image alignment. The default for the SOURCE is TRAY 2. The default for the sub-items TRAY TYPE, TRAY 1 TYPE, TRAY 2 TYPE, TRAY 3 TYPE, and TRAY 4 TYPE is 0. Allows you to associate each media type with a specific print mode. ENWW Configure - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 60
QUICK CALIBRATE NOW Values BACKGROUND TRANSFER TRANSPARENCY FUSER WARM UP MEDIA TYPE RESTORE OPTIMIZE FULL CALIBRATE NOW COLOR RET OFF ON Description Please leave the default settings, unless instructed by the Call Center. Performs partial printer calibrations. For more information, see - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 61
Tray and manually feed for more information. PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver. ENABLED uses HP paper handling. DISABLED uses the Adobe PS paper handling. The default is ENABLED. Reduces power consumption when the printer has been inactive - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 62
for more information. autoContinueBlack STOP Sets the COLOR SUPPLY OUT printer behavior. When a color supply is empty and the printer is set to autoContinueBlack, the printer will continue printing using black toner only. OFF ON AUTO Sets whether the printer will attempt to reprint pages after - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 63
to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. Allows you to enable and disable PowerSave. Default is ON Allows you to inform the printer that a new transfer kit or new fuser kit has been installed. ENWW Configure device menu 49 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 64
menu allows you to run tests that can help you identify and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH TEST PAPER PATH SENSORS MANUAL SENSOR TEST COMPONENT TEST Description This item will print an event log that - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 65
more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle allows you to see where the image begins to degrade. Stopping the printer in mid-print cycle will cause a jam that may need to be manually removed. A service representative should perform this test - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 66
Configuration settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings. Note Job storage limit This option sets the limit for the maximum number of jobs stored on the hard drive at the printer. The maximum number allowed is 100 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 67
select the desired option. 9. Press to select the option. 10. Press MENU. Color/black mix This item allows you to configure printer settings to optimize printer and cartridge performance for the printing environment. If the printer is primarily used for black printing (over two-thirds of the pages - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 68
will not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty. EXCLUSIVELY is the default setting. ● MANUAL FEED-If you select ALWAYS (the default value), the system - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 69
Note ENWW 7. Press to select TRAY BEHAVIOR. 8. Press to highlight MANUAL FEED PROMPT. 9. Press to select MANUAL FEED PROMPT. 10. Press or to select ALWAYS or UNLESS LOADED. 11. Press to set the behavior. 12. Press MENU. To set the printer default for PS Defer Media 1. Press MENU to enter the MENUS. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 70
Press or to select ON or OFF. 9. Press to set the selection. 10. Press MENU. Personality This printer features automatic personality (printer language) switching. ● AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. ● PCL - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 71
. 9. Press to set the selection. 10. Press MENU. Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. ● ON displays an error message for ten seconds before automatically continuing to print. ● OFF pauses printing any time - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 72
for this menu item. ● autoContinueBlack allows the printer to continue printing using black toner only when a color supply is empty. A warning message displays on the control panel when the printer is in this mode. Printing in this mode is allowed only for a specific number of pages. After that, the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 73
to set the selection. 10. Press MENU. Language If the control panel displays LANGUAGE in English, follow the procedure provided below. Otherwise, turn the printer off and then back on. When XXXMB appears, press and hold . When all three control panel lights are lit, release and follow the procedure - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 74
print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. ● Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 75
I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Jetlink connection configuration ● Enhanced I/O (EIO) configuration ● Wireless printing ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 76
about using the HP Toolbox, see Using the HP Toolbox. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 77
AUTO IP. 12. Press to select AUTO IP. 13. Press the MENU button to return to the Ready state. To manually configure TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, and local and default gateway. Setting an IP address 1. Press MENU to - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 78
EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to highlight MANUAL SETTINGS. 11. Press to select MANUAL SETTINGS. 12. Press to highlight SUBNET MASK. 13. Press to select SUBNET MASK. The first of three sets of numbers is - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 79
X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to highlight MANUAL SETTINGS. 11. Press to select MANUAL SETTINGS. 12. Press to highlight LOCAL GATEWAY or DEFAULT GATEWAY. 13. Press to select LOCAL GATEWAY or DEFAULT GATEWAY. The - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 80
on the configuration page ● allows the printer control panel to display protocol-specific error and warning messages TCP/IP configuration cannot be disabled on the HP Color LaserJet 5550 series printer. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows NT, ME, 2000, and XP - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 81
EIO X. 8. Press to highlight TCP/IP. 9. Press to highlight MANUAL SETTINGS. 10. Press to select MANUAL SETTINGS. 11. Press to highlight IDLE TIMEOUT. 12. Press to speed is set to AUTO. Use the following procedure to set a specific speed: 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 82
10. Press to highlight the desired link speed. 11. Press to select the desired link speed. 12. Press the MENU button to return to the Ready state. 68 Chapter 3 I/O Configuration ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 83
The HP Color LaserJet 5550 series printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer's parallel - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 84
a USB 1.1 connection. The port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. USB support is not available for computers running Windows 95 or Windows NT 4.0. USB connection 1 USB connector 2 USB port 70 Chapter 3 I/O Configuration ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 85
Jetlink connection configuration This printer supports a Jetlink connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below. Jetlink connection 1 Jetlink connection port ENWW Jetlink connection configuration 71 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 86
, Queue Server mode provides improved printing performance over Remote Printer mode. The HP Jetdirect print server supports Novell Directory Services (NDS) as well as bindery modes. For more information, see the HP Jetdirect Print Server Administrator's Guide. 72 Chapter 3 I/O Configuration ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 87
, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 88
The HP Color LaserJet 5550 series printer uses a Bluetooth adapter (hp bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter, line-of-site operation range in the 2.5 GHz ISM band and can achieve data transfer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 89
Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting print media ● Configuring input trays ● Printing on special media ● Two-sided (duplex) printing ● Special printing situations ● Job storage features ● - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 90
special print media such as labels or grayscale transparencies. Always print by Size for envelopes. ● If you want to print by Type or Size and the trays have not been configured for that type or size, in the printer driver, select the Type or Size from the Page Setup dialog box, the Print - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 91
through the software application or the printer driver whenever possible. Printer setup changes made through the control panel become default settings for subsequent jobs. Changes made through an application or the printer driver affect only that specific job. ENWW Controlling print jobs 77 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 92
that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements. Media to avoid The HP Color LaserJet 5550 series printer can handle many types of paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 93
forms or letterhead must use inks that can tolerate temperatures of 190°C (374°F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190°C (374°F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 94
trays Note Note Note The HP Color LaserJet 5550 series printer allows you to configure input trays by type and size. You can load different paper in the printer input trays and then request paper by type or size. If you have used previous HP Color LaserJet printers, you might be accustomed to - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 95
load instructions. 5. Move the side guides to the correct position so that they will lightly touch the paper stack but will not bend the paper. ENWW 6. Look at the display within a few seconds of loading the paper (reinsert the paper if the time has already elapsed). If the printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 96
be loaded with the same type of paper and the paper is not removed from the tray between jobs. This procedure may also increase the printer performance when printing from Tray 1. To avoid jams, never add or remove a tray during printing. 1. Before loading the paper, from the Control panel, press the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 97
the tray. Note If you are duplexing, see Two-sided (duplex) printing for load instructions. 16. Adjust the side guides so that they will lightly touch the paper stack but will not bend the paper. 17. The printer displays the tray configuration. It should match the size and type set in steps 1-12 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 98
CAUTION CAUTION Printing envelopes from Tray 1 Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jams and possible printer damage, never try to print on both sides of an envelope. Before you - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 99
fit under the tabs on the guides. Note CAUTION CAUTION CAUTION Printing envelopes 1. In the printer control panel, set the paper size for Tray 1 to match the size envelope you are printing. 2. Specify Tray 1 or select the paper source by size in the printer driver. 3. If your software does not - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 100
1. Open the tray. 2. Adjust the rear paper guide by squeezing the guide adjustment latch and sliding the guide to the length of the media being used. 3. Adjust the paper width guide by squeezing the guide adjustment latch and sliding the guide to the width of the media being used. 86 Chapter 4 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 101
followed by the tray type menu. Depending on the size selected, the printer might prompt you to move the CUSTOM/ STANDARD switch in the tray to another position or to move the length/width guides. Follow the instructions in the prompt, close the tray, and follow these steps from the beginning - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 102
generate a message that Tray 2 must be installed. Similarly, Trays 2, 3, and 4 must be closed for paper from Tray 5 to feed into the printer. Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, 3, 4, or 5. Print on these types of media only from Tray 1. Do not overfill the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 103
sure that the stack height of the paper does not exceed the maximum stack height mark in the tray. 4. Slide the paper width and length guides in, making sure that they gently touch the paper. 5. Verify that the tray switch is set to CUSTOM. ENWW Configuring input trays 89 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 104
printer might prompt you to move the CUSTOM/ STANDARD switch in Tray to another position or to move the length/width guides. Follow the instructions must be closed for paper from Tray 5 to feed into the printer. Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, 3, 4, or 5. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 105
1. Open the tray. 2. Slide the paper width and length guides all the way out. ENWW Configuring input trays 91 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 106
maximum stack height mark in the tray. 4. Slide the paper width and length guides in, making sure that they gently touch the paper. 5. Note the orientation is set to CUSTOM. 7. Close the tray. 8. The printer displays the tray configuration. Look at the display. 92 Chapter 4 Printing tasks ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 107
. The UNIT OF MEASURE menu appears. Depending on the size selected, the printer might prompt you to move the CUSTOM/ STANDARD switch in the tray to another position or to move the length/width guides. Follow the instructions in the prompt, close the tray, and follow these steps from the beginning - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 108
size. Depending on the tray you are configuring and the size selected, the printer might prompt you to adjust the tray guides or to move the CUSTOM/STANDARD switch in the tray to the other position. Follow the instructions in the prompt, and then close the tray. Configuring the paper type 1. Press - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 109
quality problems. ● Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. ● In either the software application or the driver - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 110
of the printed colors. Printing images To obtain the best print quality when printing images, such as photographs or posters, use High Gloss Laser Paper (Q2420A) with the HP High Gloss (Images) media type setting. ● In either the software application or the printer driver, select HP High Gloss - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 111
types can be used with the HP Color LaserJet 5550 series printer. Paper type Heavy Extra heavy Cardstock printer control panel to set the media type for the tray to match the paper type. ● In either the software application or the driver the media specification recommended for this printer. Doing so - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 112
edge of the page to the left. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends that recycled paper contain no more than 5% ground wood - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 113
B4, and executive paper sizes. ● Manual two-sided printing can support all sizes and more types of media. (Transparencies, envelopes, and labels are not supported.) ● If both automatic and manual two-sided printing are enabled in the software driver, the printer will automatically print on two sides - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 114
settings for automatic two-sided printing Many software applications allow you to change two-sided printing settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 115
printing is not supported for Windows 98 and NT 4.0 systems that use the PS driver. To manually print on two sides (duplex) 1. Ensure that the printer driver is configured to allow manual duplexing. In the printer driver, select Allow Manual Duplex. See Accessing the printer drivers. 2. From the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 116
. You can select binding on the left or right side on letter, legal, or A4 paper size. Windows 2000 and XP supports booklet printing for all paper sizes. See the printer driver online Help for more information about the printing booklets feature. Adjusting the registration Adjusting the registration - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 117
12. Press or to highlight the value for Y from Step 6 and press to select. These procedures may be repeated for each of the trays installed in the printer. ENWW Two-sided (duplex) printing 103 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 118
drivers. You can also select an alternate paper source or print a blank back cover on a different media type than the rest of the document. If desired, select a different source and type from the drop-down lists. Printing on custom-size media The printer supports single-sided printing and manual - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 119
is waiting in a print queue (computer memory) or print spooler (Windows 98, 2000, XP, or Me), delete the print job there. For Windows 98, 2000, XP, or Me, click Start, Settings, and then Printers. Double-click the HP Color LaserJet 5550 series printer icon to open the print spooler. Select the print - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 120
printer (HP Color LaserJet 5550, 5550n, 5550dn, 5550dtn models) and properly configure the drivers. Make sure to uniquely identify jobs in the printer driver access the printer drivers, see Accessing the printer drivers. Storing a print job You can download a print job to the printer without printing - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 121
printer hard drive or in printer printer is set from the printer control panel. To permanently store the job and prevent the printer from deleting it, select the Stored Job option in the driver job, the printer overwrites any previous printer needs additional space, the printer the printer is turned - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 122
type a PIN in the printer control panel. After the job is printed, the printer removes the job from the printer memory. This feature is useful indicates that the job is private. Specify that a job is private from the driver. Select the Private Job option and type a 4-digit PIN. To avoid overwriting - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 123
is enabled in the driver, the printer produces multiple, collated copies from a single print job. Multiple-original which eliminates the extra step of using a photocopier. The HP Color LaserJet 5550 series printers support the mopying feature, provided they have enough total memory - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 124
see Working with memory and print server cards. Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer features Memory Enhancement Technology (MEt), which automatically compresses page - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 125
Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server ● Using the HP Toolbox ENWW 111 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 126
can be overridden from the printer driver or software application.) For a complete list of control panel menus and possible values, see Menu hierarchy. Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 127
remaining life for the following printer supplies: ● print cartridges (all colors) ● transfer unit ● fuser To print the supplies status information, see Non-HP print cartridges. Usage page The usage page lists a page count for each size of paper that has passed through the printer. This page count - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 128
finishes printing the demo page. The printer returns to the Ready state after printing the demo page. Print CMYK samples Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color values in your application. 1. Press MENU to enter the MENUS. 2. Press to highlight INFORMATION - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 129
returns to the Ready state after printing the font list page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the MENUS. 2. Press to highlight DIAGNOSTICS. 3. Press to select DIAGNOSTICS. 4. Press to - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 130
to a computer, the embedded Web server is supported for Windows 98 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 131
side of the window. To visit any website, you must have Internet access. ● Event log. This page shows a list of all printer events and errors. ● Usage page the Other Links area: HP Instant Support™, Order Supplies, and Product Support. ● Device Information. Name the printer and assign an asset number - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 132
diagnostic and support information specific to your printer. ● Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. ● Product Support. Connects to the support site for the HP Color LaserJet 5550 series printer. Then, you - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 133
ASA Opera™ 6.05 and 7.0 for Windows ● Safari 1.0 software for Macintosh All pages can be printed from the browser. Note Note To view HP Toolbox On the Start menu, select Programs, select HP Color LaserJet 5550, and then select HP LaserJet toolbox. You can also view the HP Toolbox by clicking the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 134
panel buttons on this page to change printer settings. After you correct a problem with the printer, click the Refresh button to update the device status. ● Supplies Status. View detailed supplies status such as the percent of toner remaining in the print cartridges and the number of pages printed - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 135
settings page, you can set the frequency of how often the HP Toolbox checks for printer alerts. Three settings are available: ● Less often: every User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 136
122 Chapter 5 Managing the printer ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 137
Color This chapter describes how the HP Color LaserJet 5550 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing printer color options ● Matching colors ENWW 123 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 138
of media. The image mode of this print system is optimized for printing on HP High Gloss Laser Paper. Best image printing For the best image quality from the HP Color LaserJet 5550 series printer, use HP High Gloss Laser Paper in the special imaging mode. To select the image mode, set the media - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 139
(printing and publishing) environments. The printer will accept CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors for text and graphics. CMYK ink set emulation (PostScript only) The printer's color rendering of CMYK can be - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 140
or wish to change one of the printer's color options. ● Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver. ● Using a Macintosh computer, print in grayscale or change the color options using the Color Matching pop-up menu in the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 141
instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image color in the application or operating system. HP Color LaserJet 4550 series Color Emulation can be accessed though the Print Task Quick Sets in the printer driver - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 142
These factors include: ● print media ● printer colorants (inks or toners for example) ● printing process (inkjet, press, or laser technology for example) ● overhead lighting ● personal differences in perception of color ● software applications ● printer drivers ● computer operating system ● monitors - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 143
of the HP Color LaserJet 4550 The PCL, PS, and HP Color LaserJet 5550 series printer drivers include a Print Task Quick Set called "HP Color LaserJet 4550 Color Emulation." This Print Task Quick Set allows you to easily set the printer to emulate the colors of the HP Color LaserJet 4550 printer. In - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 144
130 Chapter 6 Color ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 145
Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing the print cartridge ● Changing print cartridges ● Replacing supplies ● Configuring e-mail alerts for supplies status ● Periodic cleaning ● When to clean the static discharge comb ● To clean - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 146
printer warranty. If you use a non-HP print cartridge, certain features, such as remaining toner volume data, may not be available. If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline. Print cartridge authentication The HP Color LaserJet 5550 series printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 147
vary. Item Printer message Page count Approximate time period1 Color cartridges REPLACE BLACK CARTRIDGE REPLACE CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages 40 months Image Fuser kit REPLACE FUSER KIT 150,000 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 148
, or HP Web Jetadmin software. Check the supplies gauge on the printer control panel for approximate supply levels. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow, and cyan For precise levels, follow the instructions - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 149
yellow (Y), and cyan (C). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). If toner gets on clothing, wipe it - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 150
. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the used print cartridge from the printer. 136 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 151
bag. Place the used print cartridge in the bag for recycling. 6. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 7. Remove the orange mylar strip and the orange shipping lock from the new print cartridge. Discard the lock. ENWW Changing - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 152
in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 12. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/clj5550. 138 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 153
, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/clj5550. When you connect, select Solve a Problem. Hewlett-Packard recommends the use of HP products in this printer. Use of non - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 154
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. Supplies replacement clearance diagram 1 628 mm (25 inches) 2 1550 mm (61 inches) 3 940 mm (37 inches) 140 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 155
supplies status You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the email account(s) that you specify. You can configure the following: ● the printer(s) you want to monitor ● what - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 156
page do not align. Note To clean the OHT sensor If these instructions do not remedy the OHT and two-sided printing (duplex) problems, contact HP support at http://www.hp.com/support. 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down. 142 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 157
unit and pull down. CAUTION 4. Remove the cyan print cartridge from the printer. Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 5. Remove the OHT sensor cleaning brush from the base of the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 158
9. Close the front cover, and then close the top cover. 144 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 159
the static discharge comb first and then replace the black print cartridge. (Toner might fall onto the black print cartridge during cleaning.) Be careful not to get toner on your clothes If you are replacing the image transfer kit, clean the static discharge comb with the new cleaning brush included - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 160
To clean the static discharge comb 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down. 3. Remove the cleaning brush from inside the front cover. 146 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 161
on the ETB and pull down. 5. Rub the cleaning brush back and forth three times over the static discharge comb at the top of the printer to remove excess toner. Shake the brush over a waste receptacle to dispose of the excess toner. ENWW To clean the static discharge comb 147 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 162
6. Close the ETB and store the cleaning brush inside the front cover. If you are replacing the ETB, a new cleaning brush is included. 7. Close the front cover and then the top cover. 148 Chapter 7 Maintenance ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 163
the control panel displays an error message indicating a problem with the media in the tray. ● Envelopes jam or will not feed in the printer ● Output is curled or wrinkled ● Printer will not duplex or duplexes incorrectly ● Printer response problems ● No display message ● Printer is on, but nothing - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 164
application problems ● Unable to change system selections through software ● Unable to select a font from the software ● Unable to select colors from the software ● Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory ● Print quality troubleshooting 150 Chapter - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 165
correctly? Was the pull tab on the cartridge removed? ● Were recently installed supply items (image fuser kit, image transfer kit) installed correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj5550. For additional information on installation - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 166
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 167
the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. ENWW Troubleshooting - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 168
remain displayed until the button is pressed. If CLEARABLE WARNINGS is set to JOB in the printer's configuration menu, these messages are cleared by the next print job. Note Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 169
Recommended action 1. Turn the printer off and then back on. 2. Press for more information. 3. If the error persists, contact HP support at http://www.hp.com/ support/clj5550. 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. If the message - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 170
. 2. Press and to step through the instructions. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/clj5550. 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press The printer has received more data from the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 171
Loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 40 BAD SERIAL TRANSMISSION To continue press A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. 1. Press to continue printing. Note - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 172
still persists, contact HP Support at http://www.hp.com/ support/clj5550. 49.XXXX PRINTER ERROR To continue turn off then on A critical firmware error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 158 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 173
1. Turn the printer off and then back on. The following are specific fuser errors: 50.1 - A low fuser temperature error has occurred in the main thermistor. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 50.2 - A fuser warm-up service error has occurred. 50 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 174
tag error was detected. Recommended action 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 175
alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. Note: This message might also appear if the transfer unit is missing - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 176
The EIO accessory card in slot X has encountered a critical error. X Description 1: error in slot 1 2: error in slot 2 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. Access Denied MENUS LOCKED An attempt has been - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 177
the fuser is missing or incorrectly installed. Ensure that the fuser is download a file to a non-existent directory). Printing may continue. 1. To clear the message, press the key. 2. If the message persists, turn the printer off and then back on. 3. If the message reappears, there may be a problem - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 178
an illogical operation (for example, to download a file to a non-existent directory). 1. To clear the message, press the key. 2. If the message persists, turn the printer off and then back on. 3. If the message reappears, there may be a problem with the software application. FLASH FILE SYSTEM - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 179
to access the SUPPLIES STATUS menu. 2. Press and to highlight the specific supply that has a problem. 3. Press to view help for the supply. 4. Press and to step through the instructions. Initializing permanent storage Displayed when the printer is turned on to show that permanent storage is being - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 180
installed in the printer. transfer unit. CAUTION The image transfer unit can be easily damaged. 2. Insert the print cartridge and make sure that it is fully seated. 3. Close the front cover. 4. If the error persists, contact HP support at http://www.hp.com/ support/clj5550. INSTALL SUPPLIES - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 181
detectable size. No other tray is available. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the correct position. 3. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size. ENWW Control panel messages 167 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 182
FEED OUTPUT STACK The even-numbered pages of a manual two-sided document have been printed and the printer is waiting for the output stack to be inserted for the oddnumbered pages to be printed. Follow the instructions on the Print on Both Sides instruction dialog box at the computer. OR Press for - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 183
is currently installed. If you believe you purchased an HP cartridge, please call the HP fraud hotline. CAUTION Any printer repair required as a result of using non-HP cartridges is not covered under HP warranty. ORDER CARTRIDGE The supplies gauge will display the consumption levels of - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 184
cartridges. More than one supply item is low. Printing will continue until a supply needs to be replaced. ORDER TRANSFER KIT LESS THAN X PAGES For help press alternates with Ready The transfer for printing to continue. The printer is paused, and there are no error messages pending at the display. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 185
the Ready state when the page is completed. Printing... PQ troubleshooting The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. Follow the instructions on the printed pages. Printing... REGISTRATION PAGE The - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 186
on. 3. If the message still persists, contact HP Support. RAM DISK FILE OPERATION FAILED To clear press alternates with Ready The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). Printing may - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 187
Only. Remove all print cartridges. REMOVE AT LEAST ONE CARTRIDGE To exit press the STOP key The printer is executing a Disable Cartridge Check or Component Test where the component selected is Cartridge Motor. Remove one print cartridge. REPLACE CARTRIDGE The supplies gauge will display - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 188
transfer unit can be easily damaged. ● Remove the identified print cartridge. ● Install a new print cartridge. ● Close the top and front covers. ● Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. REPLACE FUSER KIT - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 189
affected are cartridges only, printing has stopped because the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to STOP. If the fuser or transfer kit is affected, then printing always stops. 1. Press to access the SUPPLIES STATUS menu. 2. Press and to highlight the specific supply that has a problem - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 190
continue printing, press . To replace the transfer kit, perform the following steps: ● Open the top and front cover. ● Remove the old unit by pressing the blue buttons on either side of the unit. ● Slide the old unit out of the printer. ● Install a new transfer unit. ● Close the front and top - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 191
shorter in the feed direction than the size guides against the paper. configured for the tray. To change size or type Press The printer is reporting the current configuration of tray X. The to change the size, a message with instructions will appear after the selection is attempted. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 192
CUSTOM. Although not required, the size selected can be automatically sensed if the tray switch is moved to STANDARD. 1. Adjust the side and rear media guides against the paper. 2. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD. Set - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 193
. 1. Adjust the side and rear media guides against the paper. 2. If the media problem. Install additional memory in the printer, or install a disk drive into the printer instructions will appear after the selection is attempted. USE TRAY X To change press / To use press The printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 194
Control panel messages (continued) Control panel message Description Warming up The printer is coming out of PowerSave mode. Printing will continue as soon as warmup is completed. Recommended action No action necessary. 180 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 195
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Note ENWW Paper jam locations (shown without optional Tray 4 or optional Tray 5) 1 top cover area 2 duplex path 3 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 196
3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight OFF. 9. Press to select OFF. 10. Press the MENU button to return to the Ready state. To improve print - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 197
media does not meet HP-recommended media specifications. Use only media that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 198
the print media. Media should be stored in the original packaging in a controlled environment. Note If the printer continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/clj5550. 184 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 199
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1, 2, 3, 4, or 5 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 185 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 200
unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is clear. If the paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 201
6. Close the transfer unit and front cover. Note It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 202
9. Check to make sure the paper is located correctly and flush with the paper guides. 10. Insert the tray into the printer. Make sure all trays are completely closed. 11. Close the top cover. 188 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 203
Jam in Tray 3, 4, or 5 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 189 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 204
unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is clear. If the paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 205
6. Close the transfer unit and front cover. 7. Pull out Trays 3, 4, and 5 (if applicable) and place them on a flat surface. ENWW Clearing paper jams 191 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 206
removed from the paper path before resuming printing. 10. Check Trays 3, 4, and 5 to make sure the paper is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 192 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 207
12. Pull out Tray 2 and place it on a flat surface. 13. Remove any partially fed paper. Note 14. Inspect the above paper path to ensure that it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. ENWW Clearing paper jams 193 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 208
15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides. 16. Insert Tray 2 into the printer. Make sure all trays are completely closed. 17. Close the top cover. 194 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 209
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas. Jammed paper Crumpled paper in the fuser ENWW Paper wrapped around the fuser Clearing paper jams 195 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 210
WARNING! Jam in the top cover Do not touch the fuser. It is hot and could cause burns! The fuser's operating temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 211
to remove it, if possible. Be sure to pull the media straight up. 4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser. WARNING! Note Do not reach into the fuser until it has cooled. If the paper tears, make sure that all paper fragments are - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 212
unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull down. Note WARNING - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 213
8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 9. Close the transfer unit and front cover. 10. Close the top cover. ENWW Clearing paper jams 199 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 214
, open the top cover. 2. Grasp the front cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 200 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 215
, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover. 7. Pull out Tray 2 (and Trays 3, 4, and 5, if the printer contains these trays). Place each tray on a flat surface. Remove any partially fed paper from these - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 216
9. Check Tray 2, 3, 4, and 5 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer. Make sure all trays are completely closed. 10. Close the top cover. Multiple jams in paper path 1. Using the side handles, open the top cover. - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 217
and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Inspect the transfer unit to ensure that it is clear. ENWW Clearing paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 218
fragments are removed from the paper path before resuming printing. 6. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser operating temperature is 190 °C (374°F). Wait ten minutes to allow the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 219
, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Close the fuser cover. 10. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 11. Close the transfer unit and the front cover. ENWW Clearing paper jams 205 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 220
12. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays. 13. Inspect the paper path above and below each tray to ensure that it is clear. 14. Close the top cover. 206 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 221
Jam in duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 3. Grasp the front cover and pull down. ENWW Clearing paper - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 222
4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down. 6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover. 208 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 223
8. Close the top cover. Multiple jams in duplex path 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 209 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 224
operating temperature is 190°C (374°F).Wait 10 minutes to allow the fuser to cool before touching it. 5. Open the fuser cover. WARNING! Note 6. Inspect the fuser and remove any paper that is crumpled in the fuser. Do not reach into the fuser until it has cooled. If the media tears, make sure that - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 225
side of the fuser to re-engage the fuser rollers. 9. Grasp the front cover and pull down. 10. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 226
the paper path before resuming printing. 12. Grasp the media by both corners to remove it, if possible. 13. Close the transfer unit. 14. If you could not reach the paper with the transfer unit open in Step 12, grasp the paper by both corners and pull up. 212 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 227
15. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays. 16. Inspect the paper path above and below each tray to ensure that it is clear. 17. Remove any partially fed paper. Note 18. Inspect the above paper path to ensure that it is - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 228
19. Check the slot at the front of each tray, and make sure the paper is loaded correctly and flush with the paper guides. 20. Insert all trays into the printer. Make sure all trays are completely closed. 21. Close the top cover. 214 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 229
Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Printer feeds multiple sheets - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 230
pulls from incorrect tray Cause Solution You are using a driver for a different printer. For Use a driver for this printer. more information about how to access the printer drivers, see Accessing the printer drivers. The specified tray is empty. Load media in the specified tray. Tray behavior - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 231
drivers. Tray 3, 4, or 5 is incorrectly installed. Print a configuration page to confirm that Tray 3, 4, or 5 is installed. If not, verify that the optional installed 500-sheet feeder assembly or 2 x 500sheet feeder assembly is correctly attached to the printer. ENWW Media-handling problems - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 232
glossy paper may not meet supported media specifications. Use only media that meets the HP media specifications for this printer. See Supported paper weights and sizes. Transparencies are not printed correctly and the control panel displays an error message indicating a problem with the media in - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 233
envelopes being used. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide. Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes. Output is curled or wrinkled Cause Media does not meet the specifications for this printer - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 234
(continued) Cause Solution The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. of the printer. Printer model does not support two-sided printing. The HP Color Laser Jet 5550 and HP Color Laser Jet 5550N do not support automatic twosided - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 235
stop flashing. REPLACE CARTRIDGE appears on Replace the print cartridge specified on the the printer display. printer display. A printer message other than Ready appears on See Control panel messages. the printer control panel. The parallel port may have a DOS timeout error. Add a MODE - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 236
has not been correctly named for the network or Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X 10.1 and later, open the Print Center Application, select the connection - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 237
on See Control panel messages. the printer control panel. The correct printer driver is not installed in the computer. Install the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. The correct printer and port are not selected - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 238
appear as an input tray option on the configuration page or on the control panel. Tray 3, 4, or 5 do not appear as an option in the printer driver. Solution The tray only displays as an option if it is installed. Verify that Tray 3, 4, or 5 is correctly installed. Verify that the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 239
www.hp.com/support/ ljpaperguide to download the guide in PDF format. You are operating the printer in excessively humid conditions. Verify that the printer's environment is within humidity specifications. Note For more information about color quality problems, see Print quality troubleshooting - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 240
page. See Printer information pages. Print cartridges may be improperly installed. Verify that each print cartridge is installed properly. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge. Printed colors do not match screen colors Cause Solution - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 241
in the software application. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) Select the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. Unable to print all characters - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 242
Cause Solution A memory error message appears on the printer control panel. 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory; or 2. Add more memory to the printer. The file you are printing contains errors. Check the software - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 243
support color. Color mode is not selected in the software application or printer driver. The correct printer driver is not loaded. Solution See the documentation for the software application. Select color mode instead of grayscale or monochrome mode. Load the correct printer driver. Printer driver - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 244
Media Guide ordering information. For downloadable manuals, go to http://www.hp.com/support/clj5550. When you connect, select Manuals. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet printers. ● If the color is - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 245
black), printer statistics related to print quality, instructions on interpreting the information, and procedures to solve print quality problems. If following the procedures recommended by the print quality troubleshooting pages do not improve print quality, go to http://www.hp.com/support/clj5550 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 246
be run. The HP Color LaserJet 5550 printer incorporates a new feature to skip calibration when appropriate, making the printer available more quickly. can help you troubleshoot the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/support/clj5550. The print - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 247
of the printer are met. ● Calibrate the printer. Misaligned colors ● Request a FULL CALIBRATE NOW using the printer control panel (see Print quality troubleshooting). ● Verify that the media does not exceed the maximum weight supported (see Print media specifications). Repetitive defects - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 248
Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. Loose toner ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 249
Smeared toner ● Make sure to use supported media. ● A paper fragment was left in the printer when clearing a jam. Remove any paper fragments (see Paper jams.) White areas (dropouts) on page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 250
following supplies are seated correctly: ● fuser ● transfer belt ● Inspect the jam areas and remove any undetected jammed or torn media. Specks or stray toner ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 251
of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. ● Make sure that the following supplies are seated correctly: ● fuser ● transfer belt ● Inspect - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 252
238 Chapter 8 Problemsolving ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 253
in 128 and 256 MB modules. Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer also has three flash memory card slots for printer firmware, fonts, and other solutions. ● The first - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 254
2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT CONFIGURATION. 5. Press to print the configuration page. 240 Appendix A Working with memory and print server cards ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 255
, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install DDR memory DIMMs 1. Turn the printer off. 2. Disconnect all power and interface cables. 3. Locate the formatter board in the rear of the - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 256
4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 257
8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 9. Push down on the DIMM until both latches engage the DIMM. Note - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 258
To install a flash memory card Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 259
2. Disconnect all power and interface cables. 3. Locate the formatter board in the rear of the printer. 4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. ENWW Installing memory and fonts 245 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 260
other solutions. 7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 246 Appendix A Working with memory and print server cards ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 261
. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98, ME, and NT 1. On the Start menu, point to Settings, and click Printers. 2. Right-click the printer and select Properties. 3. On the Configure tab, click More - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 262
print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 3. Locate an empty EIO slot. Loosen and remove - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 263
the network cable. 6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 264
8. Perform one of these steps: ● Choose the correct port. See the computer or operating system documentation for instructions. ● Reinstall the software, choosing the network installation this time. 250 Appendix A Working with memory and print server cards ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 265
on the computer, type the IP address for the printer. The printer status window appears. Or, go to the URL provided in printer to HP. You also have the option to order supplies without sending the printer's information to HP. 4. Select the part numbers you want to order and follow the instructions - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 266
(SDRAM) Synchronous 256 MB DIMM (SDRAM) EIO Jetdirect Printer stand Optional 500-sheet paper feeder (Trays 3, 4, and 5) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer kit Image fuser kit (110 volt) 252 Appendix B Supplies and accessories - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 267
paper (letter) HP Premium Choice LaserJet paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/support/ clj5550. When connected, select Manuals. ENWW Ordering - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 268
254 Appendix B Supplies and accessories ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 269
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 270
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 256 Appendix C Service and Support ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 271
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 272
Protection Warranty. Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 273
not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 274
260 Appendix C Service and Support ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 275
Printer specifications Physical dimensions Product Height HP Color LaserJet 5550 640 mm (25.2 in) HP Color LaserJet 5550n and HP Color LaserJet 5550dn, with optional Tray 3 and stand 833 mm (32.8 in) HP Color LaserJet 5550dtn with optional Trays 2 and 3 and stand 965 mm (38 in) HP Color - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 276
PowerSave Off (Sleep 2)3 HP Color LaserJet 5550 611 W 93 W 23 W 0.3 W HP Color LaserJet 5550n 614 W 93 W 24 W 0.3 W HP Color 630 W LaserJet 5550dn 93 W 24 W 0.3 W HP Color 630 W LaserJet 5550dtn 93 W 24 W 0.3 W HP Color 632 W LaserJet 5550hdn 93 W 28 W 0.3 W 1 Values - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 277
Printing (28 PPM) LpAm=49dB (A) Ready LpAm=33 dB (A) 1 Values current as of January 25, 2004. Values subject to change, see http://www.hp.com/ support/clj5550 for current information. 2 Configuration tested: Base unit printing A4 monochrome from standard tray. ENWW Acoustic emissions1, 2 263 - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 278
Environmental specifications Specification Temperature Humidity Allowed 15 to 27°C (59 to 81°F) 10 to 70 percent RH 264 Appendix D Printer specifications ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 279
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However radio/TV technician. Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 280
of this printer. This product qualifies for ENERGY STAR®, which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® partner, Hewlett-Packard Company has - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 281
million used LaserJet printer cartridges that otherwise might have been discarded in the world's landfills. The HP LaserJet printer cartridges and papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 282
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model Number:4) Product Options: HP Color LaserJet 5550/5550n/5550dn/5550dtn/5550hdn - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 283
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 284
Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, HP Color LaserJet 5550hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 285
." A hardware interface used for adding an internal print server, network adaptor, hard disk, and other plug-in functionality for HP printers. Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. Abbreviation for "Encapsulated PostScript - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 286
command that results in a series of actions or instructions. The paper, labels, transparencies, or other material on which the printer prints the image. A memory partition with a specific address. Black and white. Devoid of color. The HP term for "multiple original prints" capability. A person who - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 287
page buffer parallel cable parallel port PCL peripheral personality pixel PJL PostScript PPD printer driver RAM RARP raster image render RJ-45 ROM ENWW Temporary printer memory used to hold page data while the printer creates an image of the page. A type of computer cable often used to connect - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 288
supplies TCP/IP toner transfer unit tray xerographic paper Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 5550 printer are the four print cartridges, the transfer unit, and the fuser. An internet protocol (developed by the U.S. Department - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 289
99 driver autoconfiguration 13 duplex printing 99 E e-mail alerts configuring 141 EIO (Enhanced Input Output) configuring 72 embedded Web server checking toner level 134 description 24 ordering supplies 251 using 116 using to configure alerts 141 envelopes jams 219 loading in Tray 1 84 errors auto - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 290
agreements 259 media colored paper 96 envelopes 96 glossy paper 95 heavy paper 97 HP LaserJet Tough paper 98 labels server 64 TCP/IP parameters 63 UNIX/Linux 73 Windows 73 P paper handling menu 43 paper path test cartridge authentication 132 checking the toner level 134 genuine HP 132 ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 291
113 system setup menu 46 T troubleshooting checklist 151 color printing problems 225 control panel problems 224 duplexing 219 incorrect printer output 227 jams 181 media handling problems 215 overhead transparencies 230 print quality 230 printer response 221 software applications 229 transparencies - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 292
278 Index ENWW - HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 293
- HP Q3715A | HP Color LaserJet 5550 series - User Guide - Page 294
© 2004 Hewlett-Packard Development Company, L.P. www.hp.com *Q3713-90913* *Q3713-90913* Q3713-90913
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 |
 |
use
hp
color LaserJet 5550,
5550n, 5550dn,
5550dtn, 5550hdn