HP R12000XR HP UPS R1500 G2 User Guide

HP R12000XR Manual

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  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 1
    HP UPS R1500 Generation 2 User Guide Part Number 419178-002 December 2009 (Second Edition)
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 2
    Windows Server are U.S. registered trademarks of Microsoft Corporation. Intended audience This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in products
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 3
    NA/JPN management software...25 Maintenance ...26 Removing the UPS front bezel ...26 Replacing the UPS option card ...26 Replacing the batteries ...27 Important battery safety information 27 Battery care and storage guidelines 27 UPS battery replacement procedure 28 Testing the new battery module
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    Replacing the UPS ...29 Updating the UPS firmware ...30 Configuring a USB to serial converter 30 Reassigning the USB COM ports...31 Cleaning battery spills ...32 Troubleshooting ...33 LED and audible alarm troubleshooting ...33 UPS does not start ...34 UPS operates on battery only ...34 UPS
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    Disposal of waste equipment by users in private households in the European Union 46 Japanese notice ...47 BSMI notice ...48 Korean notice ...48 Battery replacement notice ...48 Power cord statement for Japan ...49 Electrostatic discharge ...50 Preventing electrostatic discharge ...50 Grounding
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 6
    enhancements, update to the latest versions of UPS firmware and software. NOTE: To download the latest versions of UPS firmware and software, see the HP website (http://www.hp.com/go/rackandpower). UPS front panel Item 1 2 Description Battery compartment Control buttons and LED display Component
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    UPS front panel controls Item Description 1 Power On/Standby button 2 Test/Alarm Reset button Function Powers up the UPS ("Powering up the UPS" on page 22). Powers down the UPS ("Powering down the UPS" on page 24). Places the UPS in Standby mode (on page 23). Initiates a self-test ("
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 8
    UPS front panel LED indicators Item 1 2 3 4 5 6 LED description Load Segment 2 Load Segment 1 General Alarm On Battery Overload Power On For more information, see "LED and audible alarm troubleshooting (on page 33)." UPS R1500 G2 NA/JPN/TWN rear panel Component identification 8
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    Protector OUT jack Load segment 1 (two IEC-320-C13 output receptacles for surge and battery backup protection) Load segment 2 (two IEC-320-C13 output receptacles for surge and battery backup protection) Voltage configuration DIP switches Serial communications port USB communications port Component
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    Item 9 Description Input power connector (IEC-320-C14 power inlet) Component identification 10
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 11
    contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this
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    is affixed to the shipping carton. IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery recharge date label has passed without the battery being recharged, contact an HP authorized service representative for directions. 2. Transport the packaged unit to its
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 13
    1. Attach the side-mounting brackets to the unit. 2. Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length. Installation 13
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    3. Use the cage nut tool to install cage nuts or clip nuts into the rear of the rack. 4. Insert screws through the mounting rail into the cage nuts or clip nuts. Installation 14
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    5. Use the cage nut tool to install cage nuts or clip nuts into the front of the rack. 6. Insert a screw through the bottom hole of the mounting rail into the cage nuts or clip nuts. Installation 15
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 16
    7. Tighten the wing nuts or hex nuts. Installing the UPS Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 11)." WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of equipment in the rack might cause the rack to become
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    into the mounting rails and then attach the brackets to the UPS. Connecting the batteries WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical burns: • Do not attempt to recharge batteries after removal from the unit. • Do not disassemble, crush, or puncture the
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 18
    Connect the battery lead to the battery terminal. Attaching the UPS front bezel Installation 18
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    JPN/TWN R1500 G2 NA R1500 G2 INTL HP Power Manager software 4.0 or later on the host computer. See the HP website (http://www.hp.com/go/rackandpower) to download the latest version of HP Power Manager. NOTE: To install and configure the software, see the software user guide. The software user guide
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 20
    : Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. IMPORTANT: Power management software requires the communications port to be appropriately cabled to the host computer. For information about serial port pin assignment, see "Serial
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    begin to charge. Power to the output receptacles designated for surge and battery backup is not available until the unit is powered up. For more information about receptacle control, see "Power management software (on page 25)" . Connecting devices to the UPS CAUTION: Do not plug laser printers
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    device power cords to the output receptacles on the rear panel of the UPS (NA/JPN/TWN model). -or- • Connect devices to the output receptacles on the batteries With the UPS in Standby mode (on page 23), allow the batteries to charge before putting the UPS into service. IMPORTANT: Charge the batteries
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    mode is selected or until utility power is removed. Operate mode In Operate mode: • Power is available at the UPS receptacles. • The UPS charges the batteries as necessary. The UPS can be placed in Operate mode if either of the following conditions applies: • The UPS is powered up and in Standby
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 24
    initiated if the batteries are less than 90 percent charged. If the UPS detects a problem, the appropriate LED ("UPS front panel LED indicators" on page 8) illuminates and an audible alarm may sound. For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 33
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    version of HP Power Manager software, see the HP website (http://www.hp.com/go/rackandpower). NOTE: To install and configure the software, see the software user guide. The software user guide is available for download from the HP website (http://www.hp.com/go/rackandpower). HP Power Manager: • Does
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 26
    UPS option card This component is hot-swappable and can be replaced without powering down the UPS. 1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 24)." 2. Remove the two screws securing the option card and
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    power management software to be restarted or reconfigured. Replacing the batteries To replace the batteries: 1. Read and observe the requirements in "Important battery safety information" and "Battery care and storage guidelines (on page 27)." 2. Follow the instructions in "UPS battery replacement
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 28
    optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 24)." 2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 26). 3. Disconnect the battery leads. 4. Remove the battery bracket. 5. Remove the UPS battery modules. Maintenance 28
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    within 24 hours Testing the new battery module After installing the new battery module, press the Test/Alarm Reset button Replacing the batteries (on page 27)," and check the battery terminal connections. If the condition persists, see "Troubleshooting (on page 33)." IMPORTANT: Charge the batteries
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    the UPS battery bracket. 8. Remove the UPS battery modules. 9. Remove the screws securing the UPS to the rack. 10. Remove the UPS from the rack. To replace the component, reverse the removal procedure. Updating the UPS firmware To update the UPS firmware, see the HP website (http://www.hp.com/go
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 31
    , or other selection methods. 13. Click OK to close the Advanced screen. 14. Click OK to close the Device Manager screen. 15. Run the firmware Flash batch file program. Follow the instructions provided with the program. Reassigning the USB COM ports To reassign a device from COM 1 to another port
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 32
    and all sources of ignition. 3. Stop the flow of material and contain or absorb small spills with dry sand, earth, or vermiculite. 4. Neutralize spilled battery acid with the special solutions contained in a spill kit or with a solution of 1 lb baking soda to 1 gallon of water. 5. Be sure the
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 33
    LED and audible alarm troubleshooting Condition Power On LED (green) On Battery LED (yellow) UPS operating from utility Buck mode (high input voltage) Boost mode (low input voltage) Over temperature condition Battery test failure Fan failure Output short circuit Power up failure from
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 34
    On Battery LED (yellow) On battery-Output voltage is out of range On battery-Output power receptacle. 3. Allow the UPS batteries to charge for 24 hours. UPS operates on battery only Action: 1. Save your work )." UPS frequently switches between utility and battery power Action: 1. Check the input
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    load devices, and then power down the UPS ("Powering down the UPS" on page 24) to conserve battery power. UPS cannot communicate with the host computer Action: • Verify only one communications port is connected to . • The line and neutral wires are not reversed in the wall outlet. Troubleshooting 35
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 36
    .8 cm (22.8 in) 44 cm (17.3 in) 23 kg (50.5 lb) UPS input specifications NOTE: An asterisk (*) indicates the default setting. UPS model R1500 G2 NA R1500 G2 JPN/TWN R1500 G2 INTL Utility voltage frequency (auto-sensing) 50/60 Hz 50/60 Hz 50/60 Hz Available settings utility voltage
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 37
    Power protection specifications UPS model VA R1500 G2 NA R1500 G2 JPN/TWN R1500 G2 INTL 1440 filtering Battery specifications Feature Type Voltage Specification 6 V, 9 AH, sealed, maintenance-free, valve-regulated, rechargeable, lead-acid battery. The battery modules have a battery string
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 38
    runtime Load, percent 20 50 80 100 Load, watts 200 500 800 1000 Estimated battery runtime at 100% battery charge 58 minutes 17 minutes 8 minutes 5 minutes Environmental specifications Feature Operating temperature Nonoperating temperature Relative humidity Operating altitude Nonoperating
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    Pin number 1 2 3 4 5 6 7 8 9 Signal name Low batt TxD RxD DTR GND DSR - AC fail - Function Low battery relay contact; 20 mA, 30 Vdc contact rating Transmit to external device Receive from external device PnP from external device (tied to Pin 6) Signal common (
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 40
    /parts). To replace parts under warranty, contact an HP authorized service representative. UPS spare parts list Item UPS unit NA UPS unit JPN/TWN UPS unit INTL Battery Spare part number 418400-001 419011-291 419012-B31 418401-001 Hardware options For information on the supported hardware options
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 41
    purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). Technical support 41
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    operating conditions and users comply with all instructions and labels. • battery before it actually fails. The Pre-Failure Battery Warranty ensures that the battery is replaced free of charge when a notification that the battery might fail is received from power management software. The battery
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 43
    no noticeable performance issues with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality and a safe operating environment. This recommendation does not
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 44
    The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. FCC rating label The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 45
    O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. Cables Connections to this device must
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 46
    -TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates). Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 46
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    environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Japanese notice Regulatory compliance notices 47
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    or dispose of in fire or water. The battery might explode. Batteries, battery packs, and accumulators should not be disposed of HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 49
    Power cord statement for Japan Regulatory compliance notices 49
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 50
    workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 51
    Acronyms and abbreviations IEC International Electrotechnical Commission LED light-emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association PFC power factor corrected PnP plug and play UPS uninterruptible power system USB universal serial bus Acronyms and
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    between battery and utility power 34 front panel buttons 7 front panel components 6 front panel LEDs 8 G General Alarm LED, location 8 General Alarm LED, troubleshooting 33 grounding methods 50 H hardware options 40 hardware, preparing to install 11 HP Power Manager 25 HP technical support 41
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 53
    operations, UPS 23 option card, replacing 26 ordering spares 40 output feature specifications 37 output specifications 36 output tolerance specifications 37 Overload LED, location 8 Overload LED, troubleshooting 33 overview, HP Power Manager 25 overview, power management software 25 overview, UPS
  • HP R12000XR | HP UPS R1500 G2 User Guide - Page 54
    24 tools 11 troubleshooting 33 U Uninterruptible Power System, high-voltage models 9 Uninterruptible Power System, low-voltage models 8 unpacking the components 12 updating the firmware 30 UPS does not start 34 UPS firmware, updating 30 UPS operations 23 UPS, installing 11, 16 UPS, replacing 29 USB
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HP UPS R1500 Generation 2
User Guide
Part Number 419178-002
December 2009 (Second Edition)