HP R12000XR UPS R12000 XR Models User Guide

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  • HP R12000XR | UPS R12000 XR Models User Guide - Page 1
    HP Uninterruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number 146316-002
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 2
    liable for technical or HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP Uninterrruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 3
    ...x Chapter 1 Overview UPS Features ...1-1 Communication Ports...1-2 UPS R12000 XR Model Part Number...1-2 Front View...1-3 Rear View...1-4 Power Management Software...1-5 UPS Hardware Options ...1-5 Extended Runtime Modules...1-6 Power Distribution Units ...1-6 Remote Emergency Power Off Port
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    of Batteries ...4-6 Pre-Failure Battery Warranty ...4-6 Chapter 5 Troubleshooting LCD Alarm Troubleshooting ...5-1 Problems During Startup...5-10 Problems After Startup ...5-10 CarePaq Considerations ...5-12 Repairing the UPS...5-12 iv HP Uninterrruptible Power System R12000 XR Models User Guide
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    Appendix C Specifications Physical Specifications...C-1 Input Specifications ...C-1 Output Specifications ...C-2 Overcurrent Protection ...C-2 Battery Specifications...C-3 Battery Runtime ...C-3 Environmental Specifications...C-3 Index HP Uninterrruptible Power System R12000 XR Models User Guide v
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    , battery maintenance, and troubleshooting for the UPS. Intended Audience This guide is intended for individuals requiring information about the use of UPSs. No installation or service procedure should be carried out by someone other than a technician with specific experience with high-voltage
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    set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents error messages, and user input. • Sans serif typeface is used for uniform resource locators (URLs). viii HP Uninterrruptible Power System R12000 XR Models User Guide
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    Module Installation Instructions • HP UPS XR Products Power Cord and Options Reference Guide • HP Power Products Glossary Getting Help If you have a problem and have exhausted the information in this guide, further information and other help is available in the following locations. HP Technical
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 9
    In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. • Elsewhere, see the HP website for locations and telephone numbers. Reader's Comments To comment on this guide, send an email to [email protected]. x HP Uninterrruptible Power System R12000 XR Models User Guide
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    controls and LCD display • Software shipped with the unit • Support for HP Extended Runtime Modules (ERMs) • Support for Remote Emergency Power Off (REPO) • Two output terminal block connections to power HP Power Distribution Units (PDUs) HP Uninterruptible Power System R12000 XR Models User Guide
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    your kit. This UPS/Computer Interface Cable carries power and is specifically designed for UPS communications. UPS R12000 XR Model Part Number The worldwide HP part number for the UPS R12000 XR with an HP 40 A HV WW PDU is 207552-B22. 1-2 HP Uninterruptible Power System R12000 XR Models User Guide
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    Front Panel LEDs," in Chapter 2 for detailed information on the meanings of the LED indicators. Refer to the section, "Front Panel Controls and LCD Display," in Chapter 2 for information on operating the UPS using the control buttons. HP Uninterruptible Power System R12000 XR Models User Guide 1-3
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    5 4 3 2 Compaq SNMP / Serial Port Card 10 1 Figure 1-4: Close-up of the UPS rear view 1 Option slot for future expansion 2 Ground bonding screw 3 REPO port 4 Serial communication ports (two) 5 Option slot for future expansion 1-4 HP Uninterruptible Power System R12000 XR Models User Guide
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    most current information, refer to www.hp.com. UPS Hardware Options The following options are available for the UPS. Table 1-1: Hardware Options Option HP ERM PDU 40 A WW mPDU 40 A WW Part Number 217800-B21 207590-B23 252663-B21 HP Uninterruptible Power System R12000 XR Models User Guide 1-5
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 15
    pressed and a REPO is detected, battery start is inhibited and the UPS will not be able to assume the load. The electronic module fans will spin and the Alarm LED and an audible alarm will be active as long as the On button is held. 1-6 HP Uninterruptible Power System R12000 XR Models User Guide
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    UPS is not damaged by accident (other than a utility power transient), misuse, or abuse. Pre-Failure Battery Warranty Refer to the section, "Pre-Failure Battery Warranty," in Chapter 4 for specific information on the battery warranty. HP Uninterruptible Power System R12000 XR Models User Guide 1-7
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 17
    more advanced functions on the unit. NOTE: See the instructions included with the UPS kit for installation considerations and procedures. Copies of this document can be downloaded from the website at www.hp.com. Front Panel Controls and LCD Display The front panel controls and LCD display provide an
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    , and monitoring of the UPS. Refer to the section, "Changing Configuration Parameters," in Chapter 3 for configuration instructions. COMPAQ R12000 XR Main Menu COMPAQ R12000 XR Main Menu Figure 2-2: Front panel LCD display 2-2 HP Uninterruptible Power System R12000 XR Models User Guide
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    modules are installed and utility is present. In Standby mode, there is no output but the batteries will be charging. The time required to reach Standby mode can range from 45 seconds to several minutes, depending on the state of charge of the batteries. HP Uninterruptible Power System R12000 XR
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    required. • Battery Mode - The Battery LED (2) is solid amber. - The Alarm LED (4) is solid red. - Utility power is not present. - The UPS does not charge the batteries. - Power is available at UPS outputs. • Redundant Mode - The Redundant LED (5) is solid green. - At least one electronics module of
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    has installed all electronics modules, turn on the AC mains at the service panel. All LEDs come on for three seconds as part of the system initialization. Each electronics module turns on in sequence (with approximately 10 seconds between modules), synching up with the utility power. The Utility LED
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 22
    . Until you start this process, the UPS will remain in Standby mode and continue to sound the alarm. To initiate a self-test, press and hold the Test/Alarm Reset button (1) for three seconds. 1 Figure 2-5: Test/Alarm Reset button 2-6 HP Uninterruptible Power System R12000 XR Models User Guide
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    , the self-test will not be initiated if the batteries are less than 90 percent charged. If the UPS detects a problem, the Alarm LED (4) will be solid red (see Figure 2-3), and the UPS sounds an audible alarm. NOTE: Refer to Chapter 5, "Troubleshooting," for information on what to do if the self
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    Utility LED begins to flash slowly. NOTE: Pressing the Standby button for seven seconds reboots the system. The system recovers to Standby mode. 2. Disconnect the AC mains by opening the switch or circuit breaker at the utility panel. 2-8 HP Uninterruptible Power System R12000 XR Models User Guide
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    module, and battery 2 Escape Navigates and deselects options in the LCD menu structure 3 Center Controls navigation through LCD menu structure: up, down, left, and right 4 Enter Navigates and selects options in the LCD menu structure HP Uninterruptible Power System R12000 XR Models User
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    Table 3-1 to identify the operating range that most closely matches your nominal utility voltage level. 3. Update the UPS output voltage as required. Refer to the section, "Setting the Voltage," in this chapter for more information. 3-2 HP Uninterruptible Power System R12000 XR Models User Guide
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    to configure either the main module or one of the electronics modules. 1 2 3 4 5 Figure 3-2: UPS electronics modules, numbered 1 Main Module MM (includes all four electronics modules) 2 Module M1 3 Module M2 4 Module M3 5 Module M4 HP Uninterruptible Power System R12000 XR Models User Guide 3-3
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    battery data, and firmware version of the main module or other electronics modules. Use the menu options to set the time or date, conduct an LCD display test, and change the system setup. The LCD display control right. Main Menu xxxxxx 3-4 HP Uninterruptible Power System R12000 XR Models User Guide
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    Set Voltage Set HW Config Set Language Set Password Status Load Power Off System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load ERM Setup Commission Battery Parallel Mode Alarms * Serial Port 1 Serial
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    AC Over Voltage Output AC Under Voltage Output Overload Program Checksum Fail Rectifier Input Over Current Remote Emergency Power Off Software Incompatibility Detected UPS On Battery UPS On Bypass Utility Fail Utility Not Present 3-6 HP Uninterruptible Power System R12000 XR Models User Guide
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    number of alarms. Table 3-3: Main Module Status Options LCD Display Load Power Off System Normal 0 Alarms Load Power On x Alarms On Battery x Alarms On Bypass x Alarms Manual Bypass x Alarms Overload x Alarms Autocalibrating x Alarms Explanation The UPS is in Standby mode and is not supporting
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    Mx is not detected (x is 1-4). Either an electronics module is not installed, or the UPS is gathering system configuration information during initialization. This condition should not persist for more than 60 seconds after startup. 3-8 HP Uninterruptible Power System R12000 XR Models User Guide
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    a 10% load. The two squares past the line each represent 10% of overload (20% overload in all). In contrast, this display shows a 60% load. The battery voltage Input Current The input current HP Uninterruptible Power System R12000 XR Models User Guide 3-9
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 34
    =❚" means that each block represents one hour. For example, this LCD shows three hours of remaining battery time. Other possible tags are listed in Table 3-6. Table 3-6: Possible Tags Tag Time 1m 1 correct date. Main Menu Set Date 3-10 HP Uninterruptible Power System R12000 XR Models User Guide
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    number is represented by xxx. Main Menu Firmware Vers Table 3-7: Firmware Version Options LCD Display MM Control Vers xxx MM Comm Version xxx M1-M4 Versions xxx...xxx...xxx...xxx Display Module xxx Explanation Version of firmware the control board is running Version of firmware the communication
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    Table 3-8: Communications Setup Choices LCD Display Comm Setup Serial Port x Comm Setup Opt-Slot x Explanation Select the communication port to set up. x is either 1 or 2. Select the option slot to set up. x is either 1 or 2. 3-12 HP Uninterruptible Power System R12000 XR Models User Guide
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    Battery Set HW Config Parallel Mode Explanation Select this option to configure the number of ERMs installed. Select this option to enable a battery commissioning test. Select this option to go to the Parallel Mode menu options. HP Uninterruptible Power System R12000 XR Models User Guide
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    UPS for redundant operation. Setting the Language Select Set Language from the System Setup menu to select from seven different languages for the menu display. The available and the display changes to the main status display. 3-14 HP Uninterruptible Power System R12000 XR Models User Guide
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    batteries. The maintenance and replacement of batteries must be carried out by an HP authorized service representative. WARNING: The UPS contains an internal lithium battery and a sealed lead-acid battery module with insulated handles. HP Uninterruptible Power System R12000 XR Models User Guide 4-1
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    Alarm LED (1) is solid red and the alert displays on the LCD status menu, replace the bad battery module as soon as possible. Refer to the section, "Initiating a Self-Test," in Chapter 2 for more information on initiating a self-test. 4-2 HP Uninterruptible Power System R12000 XR Models User Guide
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    to 60 days when the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm. Obtain spare batteries for the UPS when this occurs. HP supplies spare battery modules for UPS R12000 XR models. The UPS spare battery kit part number is 228288-001. CAUTION
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    1 Figure 4-3: Removing the battery module 3. Set aside the used battery module for proper disposal. Refer to the section, "Disposing of Used Batteries," in this chapter. 4. To replace the battery module, reverse the preceding steps. 4-4 HP Uninterruptible Power System R12000 XR Models User Guide
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    turns red and the LCD menu indicates an alarm. If this occurs, repeat the procedures in the "Replacing the Batteries" section of this chapter, and check the battery terminal connections. If the Alarm LED is still red, refer to Chapter 5, "Troubleshooting," for more information on the cause of the
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    coverage is three years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular UPS model, then the entire UPS, including its battery, is replaced. 4-6 HP Uninterruptible Power System R12000 XR Models User Guide
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    as general solutions for UPS problems that occur both during and after startup. LCD Alarm Troubleshooting Table 5-1 lists the possible alarms of the main module or electronics modules. When these alarms occur, the LCD displays the number and type of alarms. An audible alarm may also sound. For each
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    Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms LCD Display x Alarms Ambient Over Temperature x Alarms Automatic Shutdown Pending x Alarms Batteries Disconnected x Alarms Battery DC Over Voltage x Alarms Battery Low x Alarms Battery n Needs Service Possible
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    could indicate a problem in one or more battery modules. At least one battery module needs replacing. Contact Technical Support for assistance. x Alarms Battery n Test Failed The UPS detects a manual battery test failure. A manual battery test failure is reported when battery voltage is less than
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    Technical Support for assistance. x Alarms Input AC Over Voltage The UPS detects that the input utility voltage is above the maximum operating range of about 277 v (288 v -hysteresis). If this occurs in a running system, the system will immediately transition to Battery mode until valid utility
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    LCD panel to determine which electronics module generated the alarm. If the UPS was operating within its supported load limits when the problem occurred, or if the problem persists, contact Technical Support for assistance. continued HP Uninterruptible Power System R12000 XR Models User Guide 5-5
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    load level. Reduce the load level to clear the alarm. If the alarm persists after load reduction, see the LCD panel to determine which electronics module is reporting overload. Contact Technical Support for assistance. continued 5-6 HP Uninterruptible Power System R12000 XR Models User Guide
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    that its electronics modules are having trouble synchronizing with the input utility source. The most likely cause is a poor utility source supplying the UPS. Switch to Maintenance Bypass mode, and restart the system. Contact Technical Support for assistance. x Alarms Low Battery Shutdown While
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    to protect the load. Contact Technical Support for assistance. This could be caused by a hardware component failure. x Alarms Output AC Under Voltage This alarm is triggered by one of the following events: • The UPS detects that its output voltage is lower than its configured operational
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    Incompatibility Detected At least one electronics module failed the code validation check. The code revision currently installed is incompatible with the rest of the system. Contact Technical Support for assistance. x Alarms UPS On Battery This is an alarm and a status to indicate that the
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 54
    causes and suggested actions. Table 5-2: Troubleshooting problems during UPS startup Symptom Possible Cause UPS will not start. There is no utility power. Batteries are disconnected. REPO: Audible alarm sounds and Alarm LED is lit. Suggested Action Unit is hardwired. Contact a qualified
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    : Battery LED, Alarm LED, and Redundant LED are lit. • Scroll through the LCD menu to view current alarms. • Use the power management software to view the alarm history to determine the reason for the transfer to Battery mode. continued HP Uninterruptible Power System R12000 XR Models User Guide
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    Hardware Installation Part Numbers 171254-002, FM-US4HR-36 171255-002, FM-US724-36 171256-002, FM-USINS-IN Repairing the UPS Repairs to the UPS must be carried out by HP or an HP authorized service representative. Other than battery replacement, there are no user-serviceable parts. 5-12 HP
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    cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense. HP Uninterruptible Power System R12000 XR Models User Guide A-1
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    number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment. A-2 HP Uninterruptible Power System R12000 XR
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 59
    Cables Connections to this device must be made with shielded cables with and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with Line Flicker • EN60950 (IEC950) - Product Safety HP Uninterruptible Power System R12000 XR Models User Guide A-3
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    Regulatory Compliance Notices Japanese Notice BSMI Notice A-4 HP Uninterruptible Power System R12000 XR Models User Guide
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    if the battery is incorrectly replaced or mistreated. Unless specific replacement instructions are provided as part of this guide, replacement is to be done by an authorized service provider using the HP spare designated for this product. For more information about battery replacement or proper
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    when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground install the part For more information on static electricity, or assistance with product installation, contact your authorized reseller. HP Uninterruptible Power System R12000 XR Models User Guide
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 63
    Table C-2: Input Specifications UPS Model Utility Voltage Frequency (Hz) R12000 XR WW 50/60 (worldwide) Default Settings- Nominal Voltage (VAC) Range Available Settings- Utility Voltage (VAC) 200-240 200, 208, 220, 230 or 240 HP Uninterruptible Power System R12000 XR Models User Guide C-1
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    Table C-3: Output Specifications UPS Model R12000 XR WW (worldwide) Characteristics Voltage Output Other features Effective VA 12000 Nominal Power Rating (W) 12000 Configuration Setting (VAC) The input voltage range is 200-240 VAC ±20%. Source of Power Utility power (normal range) Battery power
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    Battery Specifications Table C-4: Battery Specifications Feature Type Voltage Charging Specification Each module contains maintenance-free, sealed, valve regulated lead-acid (VRLA) batteries with an eight-year minimum float service life at 25°C (77°F). The battery module has a battery string
  • HP R12000XR | UPS R12000 XR Models User Guide - Page 66
    1-3 blank bezel 1-3 Bypass mode 2-4 C cables FCC compliance statement A-3 part number 1-2 care and storage of batteries 4-6 CarePaq services 5-12 cautions, defined viii charging the UPS batteries 2-5, 4-2 commissioning test, for batteries 4-5 communications setup choices, defined 3-12 conducting
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    numbers x HP website ix related documents ix technical support telephone numbers ix HP authorized reseller x HP website ix I initiating a UPS self-test 2-6 input specifications C-1 installation of UPS 2-1 L language options 3-14 setting 3-14 LCD alarm troubleshooting 5-1 configuration control
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    2-1 operation front panel controls 2-1 front panel indicators 2-2 modes of 2-4 self-test 2-6 operation modes, description of 2-4 output specifications C-2 output voltage, setting 3-2 overcurrent protection C-2 P part number hardware options 1-5 spare battery kit 4-3 UPS R12000 XR model 1-2 password
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    5-12 replacing the batteries 4-3 self-test 2-6 shutting down 2-8 specifications C-1 storing batteries 4-6 testing new battery module 4-5 troubleshooting 5-1 turning on the main circuit breaker 2-5 UPS features 1-1 UPS R12000 XR model part number 1-2 using the LCD display menu 3-4 utility voltage
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HP Uninterruptible Power System
R12000 XR Models
User Guide
December 2002 (Second Edition)
Part Number 146316-002